WDBRR From United States of America, joined Jan 2005, 621 posts, RR: 0 Posted (8 years 11 months 2 weeks 3 days 10 hours ago) and read 5300 times:
I booked a flight back in September for the end of April 2006 on Delta EWR-PHX via ATL. Delta had a schedule change and instead of having a 1 hour layover, it's a 3 1/2 hours layover. This is kind of long and chews into my trip since I was booked in the morning, I called DL reservations several times and always get someone in India who apologizes and says there is no other better connections since they are all 3 to 4 hour laysovers between EWR-PHX.
The later flight from EWR - ATL misconnects the ATL - PHX flights.
Does anyone know if this is the final schedule change between now and the end of April? seems like Delta is spreading out their flights with much longer connections which means more paxs in already crowded terminals.
OttoPylit From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5243 times:
Agreed. I'm sure there is a better connection than that which still has seats(unless its already booking up with Spring Breakers). Just go to the airport, tell them what happened and it doesn't work. They will find something else for you. You don't even have to wait in line, just go to the Delta Direct phone banks. They will connect you with a special reservations specialist which will do what is needed, and then bump you to the front of the line to pick up your new schedule and be on your way.
Alitalia744 From United States of America, joined Mar 2000, 4763 posts, RR: 44
Reply 3, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5178 times:
Quoting OttoPylit (Reply 2): You don't even have to wait in line, just go to the Delta Direct phone banks. They will connect you with a special reservations specialist which will do what is needed, and then bump you to the front of the line to pick up your new schedule and be on your way.
That's the easiest thing to do. Happened to me in CVG a month ago, called DD and was on my way an hour earlier.
DL is usually very accomodating... One time DL changed the skeds and cancelled the last ATL-ALB flight my mother was booked on. They booked her on an earlier flight but that gave her only 15 mins to clear customs and get to A (She was coming in from MEX). Called Delta for her and while they left a message on the voicemail (in New York), she was in Mexico at the time and never got it. DL put her up in a hotel for the night and booked her first thing in the AM. ..
Kohflot From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 11 months 2 weeks 3 days 7 hours ago) and read 4969 times:
Quoting WDBRR (Reply 5): Well if I have to wait 3 1/2 hours (10:30am to 2:00pm) is this enough time to jump on the MARTA and go to the Underground for lunch and then return for the flight with security and transit times?
You'd have about an hour downtown.. if you're in at 10:30, that means you'll be to the MARTA station around 10:45. You may have to wait 5-10 minutes for a train, so you can expect to be downtown around 11:15. In the early afternoon, you want to give yourself about an hour to go through security and get to the gate, so you should be back on a train to the airport no later than 12:30.
Zrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Reply 9, posted (8 years 11 months 2 weeks 3 days 5 hours ago) and read 4780 times:
Don't ever surrender yourself to the new schedule the aireiln picks for you. Always arm yourself with the flight you want. Then call Delta and TELL them to change you to the flights you chose. Do you want more time in ATL? Get an earlier flight out of EWR. DL had a sched. change, so they should now accomodate whatever you want (within reason), including a full refund. But, again, never call reservations without knowing the flights you want!
BNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 15, posted (8 years 11 months 2 weeks 2 days 22 hours ago) and read 4331 times:
Recommendation ... I find that a travel agent can get these things fixed ... and they happen a good bit these days. They usually call me to advise 'the problem' and that it's been resolved. They seem to take greater interest in my business. I don't waste my time dealing with 'India'...
ALB2ATL From United States of America, joined Feb 2005, 88 posts, RR: 0
Reply 16, posted (8 years 11 months 2 weeks 2 days 12 hours ago) and read 3323 times:
Quoting WDBRR (Thread starter): I called DL reservations several times and always get someone in India
Don't even get me started on India! The CSRs have no idea what the route structures are like or where cities are on the map! They give you ridiculous connections/times/routing.
There are certain times when the internet is not doing it for you and you need to speak to an actual human. I remember calling an airline, or any business for that matter, and getting real help from an actual company representative.
Outsourcing this type of customer service does not make good business sense. Period.
SCEagle From United States of America, joined Oct 2005, 136 posts, RR: 0
Reply 19, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 2928 times:
Quoting ALB2ATL (Reply 16): Don't even get me started on India! The CSRs have no idea what the route structures are like or where cities are on the map! They give you ridiculous connections/times/routing.
In fairness to the Indians, American reps aren't always better. I trained and managed agents for a major car rental reservation call center, and one of my FIRST tasks was to always educate them on geography. And it was a continuing struggle throughout their employments.
The big difference I noticed between the American agents and Indian agents was the Indians knew their handicap and had a definite desire to learn. The Americans could have given a rat's patoot where the cities were and the differences between airline city codes, etc.
DTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 20, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2871 times:
As a travel agent I can tell you that you can get a better conx time. There are load of them in our systems. Go to your travel agent and have them check out what flights work for you. But, I must warn you, your times and flight may change several times between now and your departure date. And if you find one that works for you know, remember that one can also change. We live in a world were the flying public is at the airlines rules and schedules.