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Delta Schedule Changes  
User currently offlineWDBRR From United States of America, joined Jan 2005, 621 posts, RR: 0
Posted (8 years 11 months 2 weeks 3 days 10 hours ago) and read 5300 times:

I booked a flight back in September for the end of April 2006 on Delta EWR-PHX via ATL. Delta had a schedule change and instead of having a 1 hour layover, it's a 3 1/2 hours layover. This is kind of long and chews into my trip since I was booked in the morning, I called DL reservations several times and always get someone in India who apologizes and says there is no other better connections since they are all 3 to 4 hour laysovers between EWR-PHX.
The later flight from EWR - ATL misconnects the ATL - PHX flights.
Does anyone know if this is the final schedule change between now and the end of April? seems like Delta is spreading out their flights with much longer connections which means more paxs in already crowded terminals.

29 replies: All unread, showing first 25:
 
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 1, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5270 times:

Go to the airport to do the rebooking since they're sending you to India continuously...just find a schedule that works best for you and have them do the change if it's drastic.

Jeff


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5243 times:

Agreed. I'm sure there is a better connection than that which still has seats(unless its already booking up with Spring Breakers). Just go to the airport, tell them what happened and it doesn't work. They will find something else for you. You don't even have to wait in line, just go to the Delta Direct phone banks. They will connect you with a special reservations specialist which will do what is needed, and then bump you to the front of the line to pick up your new schedule and be on your way.



OttoPylit


User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4763 posts, RR: 44
Reply 3, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5178 times:

Quoting OttoPylit (Reply 2):
You don't even have to wait in line, just go to the Delta Direct phone banks. They will connect you with a special reservations specialist which will do what is needed, and then bump you to the front of the line to pick up your new schedule and be on your way.

That's the easiest thing to do. Happened to me in CVG a month ago, called DD and was on my way an hour earlier.

DL is usually very accomodating... One time DL changed the skeds and cancelled the last ATL-ALB flight my mother was booked on. They booked her on an earlier flight but that gave her only 15 mins to clear customs and get to A (She was coming in from MEX). Called Delta for her and while they left a message on the voicemail (in New York), she was in Mexico at the time and never got it. DL put her up in a hotel for the night and booked her first thing in the AM. ..



Some see lines, others see between the lines.
User currently offlineMariner From New Zealand, joined Nov 2001, 25692 posts, RR: 85
Reply 4, posted (8 years 11 months 2 weeks 3 days 9 hours ago) and read 5154 times:
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Quoting DeltAirlines (Reply 1):
Go to the airport to do the rebooking

Go to the the airport?

That's a sad commentary on the state of the airline's telephone booking service in this communciation age.

Should he not be able to do it on the phone? Isn't that the point of it all

Then again, if all else failed, we used to use travel agents - and usually, they got it done.  Smile

cheers

mariner



aeternum nauta
User currently offlineWDBRR From United States of America, joined Jan 2005, 621 posts, RR: 0
Reply 5, posted (8 years 11 months 2 weeks 3 days 7 hours ago) and read 5004 times:

Well if I have to wait 3 1/2 hours (10:30am to 2:00pm) is this enough time to jump on the MARTA and go to the Underground for lunch and then return for the flight with security and transit times?

User currently offlineKohflot From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 11 months 2 weeks 3 days 7 hours ago) and read 4969 times:

Quoting WDBRR (Reply 5):
Well if I have to wait 3 1/2 hours (10:30am to 2:00pm) is this enough time to jump on the MARTA and go to the Underground for lunch and then return for the flight with security and transit times?

You'd have about an hour downtown.. if you're in at 10:30, that means you'll be to the MARTA station around 10:45. You may have to wait 5-10 minutes for a train, so you can expect to be downtown around 11:15. In the early afternoon, you want to give yourself about an hour to go through security and get to the gate, so you should be back on a train to the airport no later than 12:30.

Just MHO...


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 7, posted (8 years 11 months 2 weeks 3 days 7 hours ago) and read 4928 times:

WDBRR-There are a couple of better connections via Cincinnati...I'd take a look at those...if nothing else, you could hop on a later flight out of Newark...


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineWDBRR From United States of America, joined Jan 2005, 621 posts, RR: 0
Reply 8, posted (8 years 11 months 2 weeks 3 days 5 hours ago) and read 4794 times:

Quoting SHUPirate1 (Reply 7):
WDBRR-There are a couple of better connections via Cincinnati...I'd take a look at those...if nothing else, you could hop on a later flight out of Newark

The only decent connections for this date is 3:09pm dep from EWR through CVG or 3:50pm dep from EWR through ATL, both get in between 8 and 9pm.
I was originally getting in around 12:46pm.


User currently offlineZrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Reply 9, posted (8 years 11 months 2 weeks 3 days 5 hours ago) and read 4780 times:

Don't ever surrender yourself to the new schedule the aireiln picks for you. Always arm yourself with the flight you want. Then call Delta and TELL them to change you to the flights you chose. Do you want more time in ATL? Get an earlier flight out of EWR. DL had a sched. change, so they should now accomodate whatever you want (within reason), including a full refund. But, again, never call reservations without knowing the flights you want!


14 year airliners.net vet! 2000-2013
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 10, posted (8 years 11 months 2 weeks 3 days 4 hours ago) and read 4718 times:

WDBRR-What date is it, just out of sheer morbid curiousity?


Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 11, posted (8 years 11 months 2 weeks 3 days 2 hours ago) and read 4581 times:

OK...it's fairly obvious it's on a Saturday, because your original flight was only pulled for Saturdays...here's the quickest itinerary:

Delta 2192 (CO3043) EWR-CVG, 9:25 AM-11:45 AM
Delta 803 CVG-SLC, 12:30 PM-2:19 PM
Delta 1655 SLC-PHX, 2:51 PM-3:25 PM



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineDeltadude8 From United States of America, joined Feb 2000, 569 posts, RR: 4
Reply 12, posted (8 years 11 months 2 weeks 3 days ago) and read 4483 times:

okay...well how about me...I was booked to go FLL-NAS but they no longer have that flight and now I have to go FLL-MCO-NAS

I am coming originally from MCI and its kind of a bother to go back north to MCO. Can I ask Delta to book me on another airline- or more importantly will they do that?


User currently offlineWDBRR From United States of America, joined Jan 2005, 621 posts, RR: 0
Reply 13, posted (8 years 11 months 2 weeks 3 days ago) and read 4436 times:

Quoting SHUPirate1 (Reply 11):
OK...it's fairly obvious it's on a Saturday, because your original flight was only pulled for Saturdays...here's the quickest itinerary

Yes, it's Saturday 04/29/06


User currently offlineSHUPirate1 From United States of America, joined Sep 2003, 3670 posts, RR: 16
Reply 14, posted (8 years 11 months 2 weeks 2 days 23 hours ago) and read 4396 times:

Quoting WDBRR (Reply 13):

Yes, it's Saturday 04/29/06

The itinerary I posted above is the best one for you...

Quoting Deltadude8 (Reply 12):
okay...well how about me...I was booked to go FLL-NAS but they no longer have that flight and now I have to go FLL-MCO-NAS

I am coming originally from MCI and its kind of a bother to go back north to MCO. Can I ask Delta to book me on another airline- or more importantly will they do that?

Does that leg of the trip originate in MCI or FLL? If it originates in MCI, why not just have them rebook you MCI-ATL-NAS or MCI-MCO-NAS?



Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
User currently offlineBNinMSY From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 15, posted (8 years 11 months 2 weeks 2 days 22 hours ago) and read 4331 times:

Recommendation ... I find that a travel agent can get these things fixed ... and they happen a good bit these days. They usually call me to advise 'the problem' and that it's been resolved. They seem to take greater interest in my business. I don't waste my time dealing with 'India'...

User currently offlineALB2ATL From United States of America, joined Feb 2005, 88 posts, RR: 0
Reply 16, posted (8 years 11 months 2 weeks 2 days 12 hours ago) and read 3323 times:

Quoting WDBRR (Thread starter):
I called DL reservations several times and always get someone in India

Don't even get me started on India! The CSRs have no idea what the route structures are like or where cities are on the map! They give you ridiculous connections/times/routing.

There are certain times when the internet is not doing it for you and you need to speak to an actual human. I remember calling an airline, or any business for that matter, and getting real help from an actual company representative.

Outsourcing this type of customer service does not make good business sense. Period.

 banghead 


User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 17, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 3108 times:

He pal, can you leave from LGA ? They got a 5:30 am departure into CVG getting you into PHX at 9:46 am. They'll let you change airports if you, the flyer, can do it.

User currently offlineB777A340Fan From United States of America, joined Oct 2005, 775 posts, RR: 0
Reply 18, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 2993 times:

Hmmm, doesn't Continental have some sort of code-sharing w/ Delta?? I'm sure Continental has non-stop flights daily, give them a try, who knows??? Happy Flying ^o^

User currently offlineSCEagle From United States of America, joined Oct 2005, 136 posts, RR: 0
Reply 19, posted (8 years 11 months 2 weeks 2 days 11 hours ago) and read 2928 times:

Quoting ALB2ATL (Reply 16):
Don't even get me started on India! The CSRs have no idea what the route structures are like or where cities are on the map! They give you ridiculous connections/times/routing.

In fairness to the Indians, American reps aren't always better. I trained and managed agents for a major car rental reservation call center, and one of my FIRST tasks was to always educate them on geography. And it was a continuing struggle throughout their employments.

The big difference I noticed between the American agents and Indian agents was the Indians knew their handicap and had a definite desire to learn. The Americans could have given a rat's patoot where the cities were and the differences between airline city codes, etc.


User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 20, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2871 times:

As a travel agent I can tell you that you can get a better conx time. There are load of them in our systems. Go to your travel agent and have them check out what flights work for you. But, I must warn you, your times and flight may change several times between now and your departure date. And if you find one that works for you know, remember that one can also change. We live in a world were the flying public is at the airlines rules and schedules.

User currently offlineCALMSP From United States of America, joined Aug 2003, 4048 posts, RR: 8
Reply 21, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2870 times:
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yeah pending the fare of the ticket................maybe the counter canjust pull your ticket over and get you on our non-stop


okay, I'm waiting for the rich to spread the wealth around to me. Please mail your checks to my house.
User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 22, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2851 times:

Good luck with that one. DL and NW are the worst airlines to get anything changed.

User currently offlineFlypdx From United States of America, joined Apr 2005, 636 posts, RR: 0
Reply 23, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2844 times:

Quoting Mariner (Reply 4):
Should he not be able to do it on the phone? Isn't that the point of it all

Have you tried to do a somewhat complicated task like this with someone who you don't understand, and who doesn't understand you?


User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 24, posted (8 years 11 months 2 weeks 2 days 10 hours ago) and read 2827 times:

Everyday in my office.........

25 Ultrapig : I know the "world is flat" according to Tom Freidmann-but I've had to deal with Hindi speaking reservations people for Delta-They can't speak "America
26 DTWAGENT : Look all I'm saying is either stay with these conx times or see if you can get better ones. But, just remember that your new flights and times my chan
27 DTWAGENT : I know what you mean..... I run into that everyday calling different tour companys for my clients. You call them sit on hold for 30 minutes and then g
28 Deltadude8 : The inten. originates in FLL...my questions is whether I can ask DL to put me on another airline that does FLL-NAS? or more importantly will they do i
29 Fpofllflyboi : I dont know if they will put you on another carrier, but they might since they discontinued the service. If they cancel the MCO-NAS, they will probabl
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