Bofredrik From , joined Dec 1969, posts, RR: Posted (8 years 11 months 3 weeks 1 day 17 hours ago) and read 12515 times:
Many people have complaints over cabin crew that just do what they should but nothing more. After serving the meal is they sitting in the galley the rest of the flight... Is it true & your experience?
"Welcome onboard this 8 hour flight between Stockholm and New York. Very short after takeoff will we serve you all the meals and drinks you need. We will then come back just before landing... Have a nice.... Zzzzzzzz..."
Ps. I must tell you of a Olympic Airways flight between Larnaca and Athens. All passengers who wanted wine to the lunch got 1 full bottle (75 cl) each!
Then did the cabin crew go to the galley and smoked the rest of the flight... Ds.
UALFAson From United States of America, joined Mar 2004, 741 posts, RR: 4
Reply 1, posted (8 years 11 months 3 weeks 1 day 17 hours ago) and read 12437 times:
Yes, yes, there are some times when the FAs disappear rather than continue to offer service, but there is a legitimate logistical reason too.
Keep in mind many U.S.-Europe flights are 6.5-8 overnight hours in the air. If you figure it takes 1-1.5 hours for dinner and then another hour or so for breakfast, that leaves about 4-6 hours in between for passengers to actually sleep, which is what almost everyone tries to do. So the FAs turn off the cabin lights and draw the galley curtains to keep out light and some noise from the pax seated around the galleys.
On UA (and I'm sure other airlines), FAs are supposed to come around hourly at least offering water, if not coffee and lemonade as well. Otherwise, with 98 percent of the cabin asleep, I'm not sure what other services people expect FAs to be doing.
"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
Lincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 2, posted (8 years 11 months 3 weeks 1 day 17 hours ago) and read 12437 times:
Quoting Bofredrik (Thread starter): Many people have complaints over cabin crew that just do what they should but nothing more. After serving the meal is they sitting in the galley the rest of the flight... Is it true & your experience?
I've only done domestic transcons, but I don't really see what the problem would be. FAs in the main cabin do the drink service, do the meal service (and on CO do another drink service, followed by another drink service), and sit or stand in the galley in between unless someone rings their call button (an event that I personally feel should be reserved for near death experiences, but I digress).
This is much preferable to me than, say, having a stream of flight attendants run up and down the asiles every 5 minutes asking if "everything's ok"-- if it wasn't beleive me, you'd be the first to know!
Remember FAs are there primarially to ensure your safety, anyways.
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
AA767400 From United States of America, joined Jan 2001, 2401 posts, RR: 27
Reply 4, posted (8 years 11 months 3 weeks 1 day 16 hours ago) and read 12335 times:
Quoting Orion737 (Reply 3): Not all do, of course but I have been on transatlantic flights with US carriers and they are only present in the cabin 50% of the flight, at the most!
Here is the real question, What do you think Flight attendants should be doing after the meal service? The Crew does a walk every 15 minutes in the cabin. That is all there is to be done. The call button should be for situations that warrant it. For instance, if you are a passenger that is stuck in the middle and can't get out without waking up others.
People seem to find that Crew members are "hiding" in the galley, when in reality that is the only place for them to go. Where would they go? Stand over you in the aisle for hours on end. Closing the curtain keeps from disturbing others near by.
Tango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 5, posted (8 years 11 months 3 weeks 1 day 16 hours ago) and read 12216 times:
From my perspective as a passenger, I very much appreciate flight attendants who are, like an airline ad from the 1950s put it, "attentive yet unobtrusive." As other replies have already well-stated, it seems most pax (myself included), apart from meal/snack/beverage services, prefer to be left to read or snooze or watch/listen to IFE or whatever during the cruise portion of a flight, regardless of time of day but especially during nightime hours. In the interest of honoring the preference of virtually all (if not all) pax for "peace and quiet," what else for flight attendants to do when not serving food/beverages or making mandatory safety announcements/demos? For requests at other times there's always the call button.
Bwaflyer From United Kingdom, joined Jun 2004, 690 posts, RR: 0
Reply 7, posted (8 years 11 months 3 weeks 1 day 16 hours ago) and read 12152 times:
An to be honest, you'd get far more complaints from passengers if we were constantly up and down the aisles, especially on night flights. If crew are ignoring call bells, leaving the toilets to get in a mess, or missing water runs, then that is a legitimate complaint, and should be brought to the attention of the airline concerned.
FXramper From United States of America, joined Dec 2005, 7367 posts, RR: 85
Reply 9, posted (8 years 11 months 3 weeks 1 day 16 hours ago) and read 12039 times:
I agree with above statements, I don't want a flight attendant pushing a cart up and down the eisle on a 8 hr leg to Europe, while I'm trying to sleep. Dinner, and breakfast service is fine with me. If yor absolutely need something, just get up and ask, I've always had great responses from cabin crews when I've asked. Often times, being given two or three bottles of liquor, wine, crackers and cheese, fruit plates, etc.
Boeingfanyyz From Canada, joined Jul 2005, 991 posts, RR: 2
Reply 10, posted (8 years 11 months 3 weeks 1 day 15 hours ago) and read 11855 times:
Quoting Tango-Bravo (Reply 5): From my perspective as a passenger, I very much appreciate flight attendants who are, like an airline ad from the 1950s put it, "attentive yet unobtrusive."
I agree. Most people, when talking about first class, will say how attentive and out-going they are. However, when you are on a 24-hour trip from YYZ-SYD, I'm sure the last thing you want is to have one of AC's old, ugly flight attendants getting up in your face asking if you are OK.
To conclude, flight attendant attentiveness is appreciated, but to a certain extent (unless of course you are flying with Virgin)!
"If it aint boeing, it aint going!", "Friends are like condoms...they protect you when things get hard!"
Cory6188 From United States of America, joined Feb 2004, 2692 posts, RR: 5
Reply 11, posted (8 years 11 months 3 weeks 1 day 15 hours ago) and read 11822 times:
Quoting Lincoln (Reply 2): (and on CO do another drink service, followed by another drink service)
I've definitely noticed that - the F/A's do beverage services obsessively. I flew EWR-LAX last year and they did 4 (!) beverage cart runs during the flight. I think that the max that they were out of the aisles was about 45 minutes. Even on PBI-EWR on a 73G, they came around 3 times.
Brokenrecord From United States of America, joined Jul 2005, 772 posts, RR: 0
Reply 12, posted (8 years 11 months 3 weeks 1 day 15 hours ago) and read 11814 times:
For the most part this is true. There is one flight worth mentioning though where this did not occur.
On a UA A320 from SAC-IAD last year, the FA made rounds through the F cabin every 30 minutes or so to check on drinks. I was pretty well soused by the completion of the flight, and the FA was kind enough to make sure that I was not going to be driving home from the airport. =)
Sabena332 From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 11 months 3 weeks 1 day 15 hours ago) and read 11801 times:
Quoting Bofredrik (Thread starter): . I must tell you of a Olympic Airways flight between Larnaca and Athens. All passengers who wanted wine to the lunch got 1 full bottle (75 cl) each!
Then did the cabin crew go to the galley and smoked the rest of the flight...
That is what I am calling perfect service, I had drunk the bottle of wine and then I had joined the cabin crew for a smoke in the galley.
MarshalN From Hong Kong, joined Sep 2005, 1521 posts, RR: 0
Reply 16, posted (8 years 11 months 3 weeks 1 day 14 hours ago) and read 11577 times:
On a transpac flight if the crew try to do anything more than coming around every hour with water the pax will get very annoyed. There's really not much to do for most of the 14 hours you're in the plane.
S5FA170 From United States of America, joined Sep 2005, 534 posts, RR: 4
Reply 18, posted (8 years 11 months 3 weeks 1 day 8 hours ago) and read 11125 times:
At my airline our service levels are dictated by mileage. Most of our flights only require one beverage/snack service. After that we offer a water service every 30 minutes, and every 10 minutes we do a cabin walk-through. Besides coming through to pick up trash in the cabin - what would you like me to be doing?
In the galley I may not always be doing what you think I'm doing. I don't sit down and chat or read until my galley is cleaned, it is organized, and I've made sure it is not over-stocked or under-stocked.
HBJZA From Switzerland, joined Jan 2006, 377 posts, RR: 0
Reply 20, posted (8 years 11 months 3 weeks 1 day 6 hours ago) and read 10994 times:
Quoting Bwaflyer (Reply 7): Not to be smart, but probably the same reason we all occasionally try to avoid doing work while on the job...(not that it's right or anything)
If you'd work in an office, the average working time is 8 hours. During this time you get the opportunity to go out for a break or even lunch. The life of an F/A is totally different. They are "stuck" all the duration of their working time with passengers watching them. An F/A hidden behind a curtain is probably taking a break or even eating (yes they are human).
In short they never have a single second where they can isolate or do whatever they want
KLMCedric From Belgium, joined Dec 2003, 812 posts, RR: 22
Reply 21, posted (8 years 11 months 3 weeks 1 day 2 hours ago) and read 10846 times:
Bare in mind that on longhaul flights, after the main service the crew is
divided in two, and that one part goes on rest. That means that for the
next 4-6 hours after dinner service only half of the crew is present in the