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KLM Mixes Up Two Kids Travelling Alone  
User currently offlineKaiGywer From United States of America, joined Oct 2003, 12251 posts, RR: 35
Posted (8 years 8 months 3 weeks 3 days 11 hours ago) and read 2799 times:
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This was just in the paper today. KL apparently mixed up two kids travelling alone. A 14 year old girl was travelling from MEX to TXL, but ended up in TRF. A 14 year old boy was travelling from LCA to TRF, and ended up in TXL.

When KL realized what they did, the boy was sent back to AMS and got a hotel, while the girl had to stay in TRF since the last plane had already left. A KL rep at TRF (who is actually a WF employee...yeah!) booked a hotel room for herself and the girl, and got her on the first plane out in the morning. The mothers of both children also flew to AMS to meet their kids.

So, it's not only SK that does this  Wink RE: SAS Sends 2 Kids To Wrong Destination's (by Zvezda Dec 28 2005 in Civil Aviation)

The article here:
http://www.vg.no/pub/vgart.hbs?artid=112844 (sorry, Norwegian only, I don't feel like translating the whole thing)


911, where is your emergency?
12 replies: All unread, jump to last
 
User currently offlineRevelation From United States of America, joined Feb 2005, 12592 posts, RR: 25
Reply 1, posted (8 years 8 months 3 weeks 3 days 11 hours ago) and read 2737 times:

If this stuff keeps happening, I would not be surprised if airlines stop offering service to unaccompanied minors, it's just not worth the risk should things go wrong.

For instance, I know WN will not allow pets, even in kennels in the cargo hold. I bet it's for similar reasons - whatever benefit you get is just not worth the risk.



Inspiration, move me brightly!
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 8 months 3 weeks 3 days 11 hours ago) and read 2704 times:

I send my daughter CID-MSP-ANC and return several times a year as a UM. I have never had a problem with NW and the UM program.

A rather testy agent last year - in a hurry to board her flight wanted to disappear down the jetway without "signing" for my daughter first . . . she gave me attitude because I told her she wasn't walking away with my daughter until I have a number on the paper. . . . period.

Other than that - with a dozen round-trips . . . no problems.


User currently offlineChase From United States of America, joined Nov 2005, 1054 posts, RR: 0
Reply 3, posted (8 years 8 months 3 weeks 3 days 11 hours ago) and read 2699 times:

I can understand the SK case more, though...I think it might be a little easier to mix up two kids of the same gender. They might look similar...there's a greater chance of them having the same first name, etc. But I'm surprised that a boy and a girl got mixed up, and I'm also surprised that being as old as they are (14) they didn't figure it out for themselves. Non-revving from Mom's house to Dad's house as a kid, they let me do it all on my own starting at 15. At 14, though, Mom stuck me on the STL-ORD by myself, and Dad flew SFO-ORD to meet me and we then flew ORD-SFO together.

User currently offlineLamedianaranja From Venezuela, joined Nov 2004, 1246 posts, RR: 21
Reply 4, posted (8 years 8 months 3 weeks 3 days 10 hours ago) and read 2644 times:

Quoting Revelation (Reply 1):
I would not be surprised if airlines stop offering service to unaccompanied minors

KL and other airlines too already stopped UMNR service for kids under 5. Too much hassle and danger of kids getting lost.

Quoting Revelation (Reply 1):
I know WN will not allow pets

In the USA weather can be very inclement. Too cold, dog will freeze. Too hot, dog might become dehydrated. During flight it's not such a problem, but long waits at gates are.



I wish that all skies were orange and blue!!
User currently offlineFastenseatbelt From United Kingdom, joined May 2004, 76 posts, RR: 0
Reply 5, posted (8 years 8 months 3 weeks 3 days 10 hours ago) and read 2623 times:

Exactly what I was thinking, being 14 they really should have figured out themselves that they weren't going where they were supposed to! I started travelling on my own when I was 13. I remember taking my suitcase to school, then take the bus to the airport in INN, board a VO flight to FRA and then get on my TG flight to BKK.


Above the clouds...it must be beatutiful there
User currently offlineKaiGywer From United States of America, joined Oct 2003, 12251 posts, RR: 35
Reply 6, posted (8 years 8 months 3 weeks 3 days 9 hours ago) and read 2540 times:
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Many you are thinking the same thing I was. At 13-14 you should be able to figure out something is up when they say Berlin instead of Sandefjord, and Sandefjord instead of Berlin. I remember when I turned 12, I didn't need help anymore. Up till that age, it was required to be a UM, but after 12 it was an option.


911, where is your emergency?
User currently offlineAriis From Poland, joined Sep 2004, 421 posts, RR: 1
Reply 7, posted (8 years 8 months 3 weeks 3 days 9 hours ago) and read 2530 times:

I thought every lone-travelling child has his/her ticket, passport etc. hanging down his/her neck, am I wrong? And is there a meeting center where all travelling children gather (for no reason) and might eventually get shuffled?

I don't get it. Sounds like a really stupid lack of multiple people's attention (which I bet it indeed is).

FAO



FAO - Flight Activities Officer
User currently offlineAR385 From Mexico, joined Nov 2003, 6240 posts, RR: 31
Reply 8, posted (8 years 8 months 3 weeks 3 days 8 hours ago) and read 2469 times:
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This happens in every airline, so it must be a rare, but not unheard of occurence. More than an added service, for airlines to deal with UM's requires a lot of courage and flawless logistics-although I am sure-it's good money.

I am not a parent, so I won't even presume to understand their anxiety when this happens. But once it does that's when you see the true-colors of the airline you chose. In the case of the SK and KL mix-ups, I think they stepped up to the challenge after their gross mistake.

For the KL rep. to book a hotel and spend the night in the same room with the girl, speaks volumes about their concern for the safety and comfort for the kid. It also reflects on Norweigians, which I personally find to be some of the most nice and hospitable people on Earth.

One hopes a serious and all-encompassing investigation by KL is launched to see what went wrong, because no matter how happy the ending, this things should just not happen, period, I'm talking a 0% occurence rate if you are offering the UM service. And I hope someone along the chain of custody gets at least a severe reprimand. If a UM gets lost, there are a lot of characters out there just salivating on the thought.

On the other hand, there is the story, I think it happened 15 yrs ago when Mark-Air it was? went belly up, stranding an UM in DFW. They kept taking care of the girl but would not endorse her ticket to any other airline for ANC which was her final destination. I believe that after three days, UA, out of humanity, gave her a free ticket, took the UM responsibility and flew her off to ANC. Free of charge. My memory is sketchy about this, but I'm sure this is the correct account. Feel free to correct me.


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12251 posts, RR: 35
Reply 9, posted (8 years 8 months 3 weeks 3 days 7 hours ago) and read 2360 times:
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Quoting AR385 (Reply 8):
For the KL rep. to book a hotel and spend the night in the same room with the girl, speaks volumes about their concern for the safety and comfort for the kid. It also reflects on Norweigians, which I personally find to be some of the most nice and hospitable people on Earth.

While being a KL rep, she is actually a WF employee. And thanks for the compliments about Norwegians  Smile



911, where is your emergency?
User currently offlineAA B777-200 From Netherlands, joined Mar 2001, 505 posts, RR: 4
Reply 10, posted (8 years 8 months 3 weeks 2 days 15 hours ago) and read 2186 times:

That's one hell of a mistake!
But we're all human and things like these just happen...


User currently offlineLTU932 From Germany, joined Jan 2006, 13864 posts, RR: 50
Reply 11, posted (8 years 8 months 3 weeks 2 days 15 hours ago) and read 2164 times:

Quoting KaiGywer (Thread starter):
So, it's not only SK that does this

I was just about to mention SKBig grin

Quoting KaiGywer (Reply 6):
At 13-14 you should be able to figure out something is up

I agree. On my last flight, even though I went with my mother on that trip, I was pretty much treated like an adult (except for getting alcoholic beverages from the F/As, but my mum let me have some of what she ordered Big grin) on the flight even though my 15th birthday was around the corner back then. I didn't mind that at all. That being said, a 14 year old should be old enough to figure out what's up and at least ask if in doubt.


User currently offlineNWADC9 From United States of America, joined May 2004, 4897 posts, RR: 10
Reply 12, posted (8 years 8 months 2 weeks 1 day 20 hours ago) and read 1982 times:

Quoting Ariis (Reply 7):
I thought every lone-travelling child has his/her ticket, passport etc. hanging down his/her neck, am I wrong? And is there a meeting center where all travelling children gather (for no reason) and might eventually get shuffled?

Southwest has a little pouch that a UM wears that has the ticket. Other airlines, the gate agent has it. Don't want little Johnny losing a $200 ticket!
That "meeting center" is the UM room. It's where they all go if their flight is about 45-60 minutes or more in between, but if a gate agent has a lot of kids with him/her, then they just pick little Johnny up and he tags along with the group while everyone goes on their plane, then Johnny later. There is a board in the room with slots in it where they put the boarding passes in while in the room, and the names are visible along with the destination.



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
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