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Some Questions About WN  
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2826 times:

What distribution methods does WN have? Is it merely via its website?

I don't know whether anyone will know the answer to these questions, but how much auxiliary revenue does WN generate? How much in relation to its ticket sales? How much does its vacation packages/sep. hotel/car hire generate?

Does WN offer any car parking deals at the airports it serves?

Cheers.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
13 replies: All unread, jump to last
 
User currently offlineDfwRevolution From United States of America, joined Jan 2010, 997 posts, RR: 51
Reply 1, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2821 times:

Quoting Pe@rson (Thread starter):
What distribution methods does WN have? Is it merely via its website?

WN does not offer tickets through ticket brokers like Expedia or Travelocity.

Their website and their reservation centers are the only way to book advanced fares.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20784 posts, RR: 62
Reply 2, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2815 times:

Quoting DfwRevolution (Reply 1):
Their website and their reservation centers are the only way to book advanced fares.

You can buy tickets through travel agents, too. There's a simple form they fill out and file with WN to be able to sell tickets. You can also buy tickets at the airport.



International Homo of Mystery
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 3, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2811 times:

Quoting DfwRevolution (Reply 1):
Their website and their reservation centers are the only way to book advanced fares.

Aha. Just as I thought. (I forgot to mention its call centre.) Good, good.

Does it offer a monetary incentive for booking via its website?

What proportion of total ticket sales are made via its website? As a comparison, 98% of FR's total ticket sales (so over 30 million) are made via this medium.

Cheers.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 4, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2804 times:

Quoting AeroWesty (Reply 2):
You can also buy tickets at the airport.

Darn! I forgot about that, too. Hell, it is 0140 here.

Quoting AeroWesty (Reply 2):
You can buy tickets through travel agents, too. There's a simple form they fill out and file with WN to be able to sell tickets.

What commission does the travel agency get?

Cheers.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20784 posts, RR: 62
Reply 5, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2795 times:

Quoting Pe@rson (Reply 3):
What proportion of total ticket sales are made via its website?

http://www.southwest.com/about_swa/press/factsheet.html

In third quarter 2005, approximately 65 percent of passenger revenue was generated by online bookings via southwest.com.

Quoting Pe@rson (Reply 4):
What commission does the travel agency get?

No idea, but there's a search function on southwest.com. It has the travel agency agreement.



International Homo of Mystery
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20784 posts, RR: 62
Reply 6, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2771 times:

To expand on the above, remember that Southwest is a different airline than Ryanair. A lot of revenue is generated by commuters who just walk up and buy tickets at the airport for the next flight, so the Ryanair model of ticket sales will never be comparable to Southwest. You can even use a company check with proper ID. I haven't passed by one recently, but Southwest used to (and still may have) ticket machines where you'd just press a button for where you're headed, swipe your credit card, and out would pop a ticket. PSA used to have the same types of machines years ago in California, and the "ticket" you got was good for a flight in either direction between the two cities.

Southwest also doesn't sell anything of note onboard other than alcohol, and doesn't do penny fares. Non-alcoholic drinks are free, as well as a minimal snack box on longer flights, or pretzels, etc. on short flights.

When you look at the Southwest website for fares between two cities, you'll see several types of advance fares, but I believe the most expensive ticket is in the $299 range coast-to-coast, and if your plans change with an advance ticket, you can apply it for credit towards another.

When I've looked at all the so-called Southwest imitators abroad, I always have a puzzled look of "this isn't Southwest".



International Homo of Mystery
User currently offlineDfwRevolution From United States of America, joined Jan 2010, 997 posts, RR: 51
Reply 7, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2765 times:

Quoting Pe@rson (Reply 3):
Does it offer a monetary incentive for booking via its website?

IIRC, you recieve a Rapid Reward bonus if you participate in their frequent flyer program. Some RR details have changed in the last year and I'm not fully abreast of the program these days.

Quoting AeroWesty (Reply 2):
You can also buy tickets at the airport.

Of course, but I was referring to advanced fares

Quoting AeroWesty (Reply 2):
You can buy tickets through travel agents, too. There's a simple form they fill out and file with WN to be able to sell tickets.

The difference from WN and other carriers is I do not believe WN sells chunks of seats to ticket agents at a discount like some of the legacy carriers do. If you book WN through an agent, your essentially paying for the exact same fare you can find on their website, you're just paying someone to find the precise flight for you.


User currently offlineAtrude777 From United States of America, joined Aug 2003, 5700 posts, RR: 52
Reply 8, posted (8 years 10 months 2 weeks 1 day 13 hours ago) and read 2748 times:

Quoting DfwRevolution (Reply 7):
IIRC, you recieve a Rapid Reward bonus if you participate in their frequent flyer program. Some RR details have changed in the last year and I'm not fully abreast of the program these days.

If you are a regular member of SWA rapid reward you only get 1 point per leg or 2 pts r/t. If you are a member of SWABIZ you get 4 pts r/t.

Quoting AeroWesty (Reply 6):
When you look at the Southwest website for fares between two cities, you'll see several types of advance fares, but I believe the most expensive ticket is in the $299 range coast-to-coast, and if your plans change with an advance ticket, you can apply it for credit towards another.

The most you will EVER have to pay on southwest.com for a round trip ticket on Southwest metal (not including code share)is $645.80. Thats walking up to the airport, or buying 50 days in adavnce your gauranteed to pay NO MORE then this amount.

Quoting Pe@rson (Thread starter):
Does WN offer any car parking deals at the airports it serves?

I think you get 20% off parking at LAX through your Rapid Reward Membership card.



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20784 posts, RR: 62
Reply 9, posted (8 years 10 months 2 weeks 1 day 12 hours ago) and read 2742 times:

Quoting DfwRevolution (Reply 7):
If you book WN through an agent, your essentially paying for the exact same fare you can find on their website, you're just paying someone to find the precise flight for you.

Yup, that's correct. The last time I got a WN ticket through an agent, they just charged the regular fare plus the same ticketing charge they have for all airlines (someone was buying me a ticket, and it was more convenient for them to use their card that way).

I'm sure people will remember that WN was never fully integrated into the major online booking engines, at least at a consumer level (and I don't know why, exactly). Eons ago I tried buying tickets using EaasySabre and it was on an "on request" basis only, with confirmation coming 24 hours later. I *never* successfully bought a ticket online for a WN flight before southwest.com came into being, since my EaasySabre requests would come back as "fare class full" or some such nonsense.



International Homo of Mystery
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20784 posts, RR: 62
Reply 10, posted (8 years 10 months 2 weeks 1 day 12 hours ago) and read 2717 times:

While we're asking questions about WN, do they still do the "transfer pass" thing in Texas airports if you're flying in from a restricted state and want to go to Dallas?

I never did it on a paid ticket, but on the Rapid Rewards tickets you could fly to say Houston, and they'd hand you a transfer pass good for the short hop to Dallas at no charge. I will admit the last time I did this was in the early-90's, and was just wondering if they still did that or if they've dropped that policy with all the current controversy regarding flights to/from Love Field.



International Homo of Mystery
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5700 posts, RR: 52
Reply 11, posted (8 years 10 months 2 weeks 1 day 12 hours ago) and read 2676 times:

Quoting AeroWesty (Reply 10):
While we're asking questions about WN, do they still do the "transfer pass" thing in Texas airports if you're flying in from a restricted state and want to go to Dallas?

I never did it on a paid ticket, but on the Rapid Rewards tickets you could fly to say Houston, and they'd hand you a transfer pass good for the short hop to Dallas at no charge. I will admit the last time I did this was in the early-90's, and was just wondering if they still did that or if they've dropped that policy with all the current controversy regarding flights to/from Love Field.

Not that I know of, that is quite a long time ago. Rapid reward tickets are flyable to DAL.



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineRachelBDL From United States of America, joined Oct 2005, 72 posts, RR: 1
Reply 12, posted (8 years 10 months 2 weeks 1 day 9 hours ago) and read 2595 times:

Quoting Pe@rson (Reply 3):
Does it offer a monetary incentive for booking via its website?

There are often some great internet-only fares; you can sign up for a weekly newsletter on southwest.com. You can also download a program called "Ding!" which is a desktop icon that will alert you to limited time (often a few hours) fare sales.



I not only drink the KoolAid, I do the Jello shots too!
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 13, posted (8 years 10 months 2 weeks 1 day 4 hours ago) and read 2536 times:

Cheers folks! Most useful.  Smile I'll inevitably have plenty more questions, so I'll post 'em herein unless they're suitably different.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
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