CraigW From South Africa, joined Aug 2005, 115 posts, RR: 0
Reply 1, posted (9 years 6 months 1 week 4 days 11 hours ago) and read 2018 times:
Good ol SAA, they will have to work hard though to continue getting this award, especially if the ground staff at Johannesburg Intl are included in the rating, such an unfriendly bunch! SAA will have to keep an eye on Kenya Airways , I'm impressed each time I fly with them.
SA-JET From South Africa, joined May 2000, 297 posts, RR: 0
Reply 4, posted (9 years 6 months 1 week 4 days 6 hours ago) and read 1942 times:
Well done to SAA. However, is it not time they started to try and compete with the likes of CX, SQ et al, on a global scale. With all respect to Kenya and Ethiopean, being the best in or to Africa is not too difficult, considering the bulk of other African competitors. It is only when SAA starts to get awards that are not region specific, that they can start calling themselves a word-leader in customer service. And as CraigW said, things currently at JIA are not on the up and up. SAA can always do better.
Long live SAA!!!!