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Schedule Changes: Huge Costs?  
User currently offlineMacc From Austria, joined Nov 2004, 1065 posts, RR: 3
Posted (8 years 9 months 2 weeks 6 days 1 hour ago) and read 1658 times:

I have booked several intercontinental flights on LH this year and was recently called by LHs call center for each flight to notify me of shedule changes. Apparently LH changed the flight times for most of their network.

Thinking about how many flights by how many people, that must be a tremendous work to notify all booked pax and also result in incredible costs.

any thoughts about this?


I exchanged political frustration with sexual boredom. better spoil a girl than the world
1 replies: All unread, jump to last
 
User currently offlineCory6188 From United States of America, joined Feb 2004, 2692 posts, RR: 6
Reply 1, posted (8 years 9 months 2 weeks 6 days 1 hour ago) and read 1647 times:

I would think so. My family and I are going on vacation to Hawaii in two weeks, and we've had 3 really major schedule changes on our reservation with CO, one of which included the elimination of the nonstop from IAH-OGG. With all of the time that I've ended up spending on the phone with them (probably 4+ hours over the course of the last 6-8 months) in order to fix everything up, I can only imagine how much it must have cost them in reservation agent pay.

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