Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
DL's New Boarding Structure & Initiatives  
User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6275 times:

Cross-divisional teams in Atlanta, Greensboro, Memphis, and Washington-Dulles have taken a careful look at all aspects of aircraft turn-time. The results of their analysis included, among other things, new boarding and cleaning procedures that cut turn time as much as 25 percent and, and resulted in cleaner aircraft.

Based on another team recommendation, Delta next month begins boarding customers other than first class and medallion members in order of seating...

First: Window seated Passengers,

Second: Center seated Passengers,

Third: Aisle seated Passengers.

The new process is faster, smoother, and transparent to customers and agents.

Other DL Initiatives are:

As part of our 2006 mission, Delta is working to earn customer preference through a broad range of product, fleet and service enhancements. We're enhancing the on-line options at delta.com; improving many of our airport facilities and Crown Room Clubs, rolling out a new in-flight entertainment system on long-haul domestic service, introducing two-class RJs, and refreshing Business Elite.

Importantly, too, we realize that improving performance in key areas of our operation will require investment; Delta people must have the necessary tools and equipment to do the job.

These are important enhancements and crucial components of a competitive customer service offering. But one thing we know for sure is that we can't win the marketplace unless we excel at the fundamentals.

Safe, clean, and on-time. That's what our customers value. With your help, that's what we're going to deliver.

Quoted: Delta Air Lines Internal Memo


NO URLS in signature
48 replies: All unread, showing first 25:
 
User currently offlineSvenvdM From Germany, joined Dec 2000, 209 posts, RR: 0
Reply 1, posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6256 times:

Quoting Ryanlock (Thread starter):
First: Window seated Passengers,

Second: Center seated Passengers,

Third: Aisle seated Passengers.

The new process is faster, smoother, and transparent to customers and agents.

Wow, I wonder how many scientists it took to find that out... Sorry, couldn´t resist.


User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 2, posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6227 times:

Quoting SvenvdM (Reply 1):
Wow, I wonder how many scientists it took to find that out... Sorry, couldn´t resist.

Well do any other airlines use this method? I haven't heard of it, so although it's looks simple when written down, it is actually a smart though to have originally worked out - in my opinion.

Ryan



NO URLS in signature
User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 3, posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6206 times:

I'm all for it. As long as Medallions can continue to pre-board, it's good news by my book. I'm also excited about the prospect of improved Crown Rooms, as I've made it a personal goal that I will pay the $325 to join this year (especially since you can use President's Clubs and WorldClubs now), and First Class in RJs would definetely be very much appreciated, not to mention Song-Style service on all Trans-cons now (Song was good, now adding a F cabin for me to upgrade to makes this the best domestic product hands down, except for maybe P.S.)

Jeff


User currently offlineAeroflot777 From Russia, joined Mar 2004, 3006 posts, RR: 27
Reply 4, posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6206 times:

I was actually thinking of this type of boarding method, and couldn't understand why airlines don't use it. I think it's common sense that something like this will reduce boarding times...

Aeroflot777


User currently offlineLaxintl From United States of America, joined May 2000, 24847 posts, RR: 46
Reply 5, posted (8 years 5 months 3 weeks 1 day 4 hours ago) and read 6186 times:

Quoting Ryanlock (Reply 2):
Well do any other airlines use this method?

Yes

Several in the US use such methods. AA and UA break down the cabin by group/zone numbers and accordingly board windows, middle and aisle seats.
At UA the concept was called WilMA, for Window, Middle, Aisle.



From the desert to the sea, to all of Southern California
User currently offlineRL757PVD From United States of America, joined Dec 1999, 4646 posts, RR: 11
Reply 6, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6186 times:

I think its a good idea as long as it keeps traveling parties together that way a family sitting across the 3 seats doesnt board each seperatley, same as if couples are traveling.


Experience is what you get when what you thought would work out didn't!
User currently offlineUnited1 From United States of America, joined Oct 2003, 5930 posts, RR: 9
Reply 7, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6186 times:

United used to use this on United Shuttle flights. In theory it works great but when you have groups of people/families traveling together they would all try to board at the same time and muck up the process a bit.


Semper Fi - PowerPoint makes us stupid.
User currently offlineFlydl2atl From United States of America, joined Aug 2005, 119 posts, RR: 0
Reply 8, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6163 times:

What about families who are seated together in the same row? It seems they are going to want to board together. I'm not sure it's the greatest idea. I think that people flying toghether will just end up all boarding together in the highest zone.

User currently offlineGemuser From Australia, joined Nov 2003, 5619 posts, RR: 6
Reply 9, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6163 times:

Quoting SvenvdM (Reply 1):
Quoting Ryanlock (Thread starter):
First: Window seated Passengers,

Second: Center seated Passengers,

Third: Aisle seated Passengers.

The new process is faster, smoother, and transparent to customers and agents.

Wow, I wonder how many scientists it took to find that out... Sorry, couldn´t resist.

What a dumb idea! It will not work! (Unless I missed a smiley somewhere?)

Most (a lot?) of pax travel in pairs or other groups and tend to be seated side by side. If you think I am going to board in the first group(window or middle, while my wife boards in the last group (aisle) you are cracked. It hard enough to get people to board by rows.

Gemuser



DC23468910;B72172273373G73873H74374475275376377L77W;A319 320321332333343;BAe146;C402;DHC6;F27;L188;MD80MD85
User currently offlineGokmengs From United States of America, joined Mar 2005, 1123 posts, RR: 2
Reply 10, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6147 times:

Good Idea but, the efficiency is depending on the pax. If people are travelling with friends family etc and booked seperatly, at the gate they hold different zone boarding passes but they go all together once someone from that group is called.

Quoting DeltAirlines (Reply 3):
I'm all for it. As long as Medallions can continue to pre-board, it's good news by my book.

Amen brother Smile I hope they won't change that ever, loyalty should be awarded in certain ways.



Gercekleri Tarih Yazar Tarihide Galatasaray
User currently offlineRyanlock From United States of America, joined May 2005, 76 posts, RR: 0
Reply 11, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6135 times:

Quoting Gokmengs (Reply 10):
Quoting DeltAirlines (Reply 3):
I'm all for it. As long as Medallions can continue to pre-board, it's good news by my book.

I am sure this will not get changed! DL are very loyal to their Medallion & First Class members, and thus far nothing has been announced that this will change, which inevitably means it will not change.



NO URLS in signature
User currently offlineLaxintl From United States of America, joined May 2000, 24847 posts, RR: 46
Reply 12, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6101 times:

In general as done at other carriers, groups booked on single PNRs (ie a family) would board with the first group/higher priority they would have enjoyed if they were individual travelers.
Same goes for premium elite flyers whom are either afforded boarding with the first group or as some carriers do it can board at thier leisure.



From the desert to the sea, to all of Southern California
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2084 posts, RR: 5
Reply 13, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6025 times:

Quoting Gemuser (Reply 9):
What a dumb idea! It will not work! (Unless I missed a smiley somewhere?)

Most (a lot?) of pax travel in pairs or other groups and tend to be seated side by side.

No doubt the computer will assign all of those known to be seated together or on the same PNR the same boarding zone number. Obviously, those traveling together but on independent PNR's may have to approach the agent who I'm sure can assign the same boarding zone number.


User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 14, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 6017 times:

Yeah. My first thought when I saw this was about families traveling together. Especially at holiday times....4 and 5 year old kids with their families. Are the gate agents going to tell the kids to stay back while their parents board?? Also, another mission for 2006...improve your domestic F product!!!!


We Love To Fly And It Shows.
User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 15, posted (8 years 5 months 3 weeks 1 day 3 hours ago) and read 5979 times:

Quoting DL Widget Head (Reply 13):
No doubt the computer will assign all of those known to be seated together or on the same PNR the same boarding zone number. Obviously, those traveling together but on independent PNR's may have to approach the agent who I'm sure can assign the same boarding zone number.

I wish this was already in place. When travelling on the same PNR as a non-Medallion, I'll be assigned to Zone 2, while my companion will have Zone 9 on their boarding pass. Still...they let me pull up my companion into Zone 2 boarding.

Jeff


User currently offlineLongbowPilot From United States of America, joined Jan 2005, 577 posts, RR: 4
Reply 16, posted (8 years 5 months 3 weeks 1 day 2 hours ago) and read 5876 times:
Support Airliners.net - become a First Class Member!

Quoting Aeroflot777 (Reply 4):
I was actually thinking of this type of boarding method, and couldn't understand why airlines don't use it. I think it's common sense that something like this will reduce boarding times...

Because passengers usually check there brains in with the luggage and turn into lemmings and no matter how intricately you dictate the process or draw a picture they still board out of order, or come up to you and ask RIGHT AFTER YOU HAVE SAID THE ANSWER 5 SECONDS BEFORE!!!!!! ARGH! PASSENGERS SUCK

(in through nose, out through mouth) i feel better now.. sorry all Big grin


User currently offlinePIA777 From United States of America, joined Dec 2003, 1738 posts, RR: 6
Reply 17, posted (8 years 5 months 3 weeks 1 day 2 hours ago) and read 5868 times:

Quoting Ryanlock (Thread starter):
First: Window seated Passengers,

Second: Center seated Passengers,

Third: Aisle seated Passengers.

They have been using this method on and off for a while. They used
this method with me atleast a year ago.

PIA777



GO CUBS!!
User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 18, posted (8 years 5 months 3 weeks 1 day 2 hours ago) and read 5842 times:

Quoting DeltAirlines (Reply 15):
I wish this was already in place. When travelling on the same PNR as a non-Medallion, I'll be assigned to Zone 2, while my companion will have Zone 9 on their boarding pass. Still...they let me pull up my companion into Zone 2 boarding.

I've always just asked at the boarding door and the folks taking tickets were cool about it. As long as you aren't trying to bring 20 people on with you I don't see it as a big deal.

Quoting Ryanlock (Reply 11):
Quoting Gokmengs (Reply 10):
Quoting DeltAirlines (Reply 3):
I'm all for it. As long as Medallions can continue to pre-board, it's good news by my book.

I am sure this will not get changed! DL are very loyal to their Medallion & First Class members, and thus far nothing has been announced that this will change, which inevitably means it will not change.

Did AA ever board their frequent customers by level of status? I swear I remember about 10 years ago hearing something along the lines of First, then Platinum first, Gold next, followed by Silver, then general boarding by rows.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineSvenvdM From Germany, joined Dec 2000, 209 posts, RR: 0
Reply 19, posted (8 years 5 months 3 weeks 1 day 2 hours ago) and read 5835 times:

Quoting Ryanlock (Reply 2):
Quoting SvenvdM (Reply 1):
Wow, I wonder how many scientists it took to find that out... Sorry, couldn´t resist.

Well do any other airlines use this method?

Seriously now: LH had such a concept in the mid-90s. They had several zones according to how far the seat was away from the aisle.


User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 5 months 3 weeks 1 day 1 hour ago) and read 5742 times:

I know that AA has tried this before(and possibly still doing it?). Can anyone say how efficient it has been for them?

Personally, I don't agree with it, as the Zone boarding concept works wonderfully as it is. Why fix something that isn't broken? Because people somewhere in the G.O. need to be kept working in some way, so they just rearrange everything as often as possible. This is a concept that works great on paper, but when done in real time can be very different. The company says they have already tested it and it works fine. Yea, I've seen these kinds of tests. You get a group of volunteers, tell them what you are going to do, what the point is, and what you are trying to accomplish, and they do it. However, in real time, as Longbow said, you get a bunch of lemmings who don't pay attention and feel that they are more deserving than anything else on the face of the Earth and that don't know what they are doing at the airport in the first place and it changes the pace quite a bit.

We will see what will happen, but I don't envision this to be in place too long before everything goes back to the way it is now, a way that works very well.



OttoPylit


User currently offlineSimairlinenet From United States of America, joined Oct 2005, 911 posts, RR: 2
Reply 21, posted (8 years 5 months 3 weeks 1 day ago) and read 5657 times:

The secret is to combine this with the zone boarding system. Instead of announcing window, middle, aisle, windows in the back would be 2 (assuming elites are 1), middles in the back and windows in the middle would be 3, aisles in the back and middles in the middle are 4, etc.

User currently offlineContnlEliteCMH From United States of America, joined Mar 2005, 1455 posts, RR: 44
Reply 22, posted (8 years 5 months 3 weeks 23 hours ago) and read 5567 times:

Quoting SvenvdM (Reply 1):
Wow, I wonder how many scientists it took to find that out

Not scientists. "Cross-divisional teams." Jeez. You'd better bone up on your corporate-speak.

Cross-divisional teams, using collaborative effort, studied the problem via interfunctional communications. Six Sigma promoted problem resolution through iterative methodology, and study findings were published via the intranet's portal utilizing single sign-on.



Christianity. Islam. Hinduism. Anthropogenic Global Warming. All are matters of faith!
User currently offline474218 From United States of America, joined Oct 2005, 6340 posts, RR: 9
Reply 23, posted (8 years 5 months 3 weeks 23 hours ago) and read 5539 times:

I don't think it will make any difference because the passengers will not go along with it and the customer service agents will not enforce it. It's just like the stand that they have to check the size of carry on bags. When was the last time you saw a customer service agent say "you can't take that bag on board it doesen't fit in this stand."

User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 24, posted (8 years 5 months 3 weeks 23 hours ago) and read 5539 times:

Quoting OttoPylit (Reply 20):
I know that AA has tried this before(and possibly still doing it?). Can anyone say how efficient it has been for them?

as a Platinum flyer, I know for a fact thats not how the do it..

they announce 1st/Business....then Platinum/Executive Platinum (sometimes Gold gets added to the mix)....

finally they have groups........usually 1-6.........



"Up the Irons!"
25 DeltaRules : This always happens to us. I'll be glad to see DL change their stupid Zone boarding plan they have now, where you'll be in Zone 3 in one seat & the p
26 TWA902fly : what about this... you draw circles on the floor with numbers, the same numbers as big numbers, for stupid people, on their boarding passes. families
27 FutureFO : The only DL Regional jets that have a F cabin is our 170's at Shuttle America. So it is not a new concept on the DL side. Our UA 170's are 3 class wit
28 Post contains images TPAnx : Maybe they could acknowledge punctuality by seating early arrivals and early check-ins together. Call them "group A". Then.. TPAnx
29 Post contains images DL787932ER : Don't even joke about a legacy (especially DL!) getting rid of preassigned seating...
30 TPAnx : Don't worry...been there..done the cattle call (fun to make cow or sheep-like noises while boarding SW) and don't ever want to do it again. TPAnx
31 OttoPylit : Yes, but aren't the "groups" you speak of designated in some way, similar to Delta's Zone boarding? How are the groups seperated? Of course not. Afte
32 DL787932ER : I don't think this is accurate, because (at least on my recent flights) they let Medallions board at the same time as Zone 1 (which is First Class, A
33 Zsx81 : Its pretty simple really and works amazingly well on 757s. Zone 1 is first class Zone 2 / 3 meddlions front and back Zone 4 Windows in the back Zone 5
34 Post contains images Jacobin777 : er....that I couldn't tell you too much about.......
35 Post contains images KL662 : So, I can certainly understand the concept and, theoretically, it sounds great. If a gate Nazi could enforce the rules and make sure that everyone boa
36 Jumpseat70 : Say what you will folks, but we turn our planes ontime and in less than 30 minutes, full loads in MCI everyday. This zone concept has really worked ev
37 RoseFlyer : It is good to see Delta giving this a try. Random row boarding is pretty much the fastest regardless. The reason is because you don't have people bump
38 Slider : UA just tried this a few months ago and it was an abysmal failure. Industrial engineers discovered that this method actually ADDED time to the boardi
39 Post contains images Thunder9 : Ding, Ding! Winner! Regardless of how many boarding processes that the airlines come up with, the efficiency of those processes lies directly in the
40 Post contains images DeltaGator : Somebody's got a MBA. Do I need to show you how to use the copy machine? Very funny. I know you're joking around but corporate speak cracks me up.
41 Aviaction : Yes, SvenvdM is right, Lufthansa introduced this system a few years ago, with much fanfare, as it was described as the perfect solution. Alas, it just
42 IAHAAPlatinum : I agree, AA typically follows this protocol. I have to admit, I enjoy boarding first, and not having to stand in a long line on the jet bridge or ins
43 Post contains images NonRevKing : How about that, me, you and Longbow actually against a new Delta policy. I hope the BKAD's are reading this! I'm with ya, there's nothing wrong with
44 Mich : Doesnt matter what you do to board a plane unless you say once seated you must stay seated. Always always always there are those people that just have
45 Wdleiser : I personally feel this method is good on paper, good for business passengers traveling alone. BUT! Families travel together so its a nono. I feel a qu
46 UpstateDave : hmmm... No mention of the customer really. From that statement you'd would think they were a cargo carrier.
47 FLAIRPORT : I for one would like to board early. I always get a window if possible. My beef about the zones is that on song i was in zone 1 when i was in rows 1 a
48 DL4EVR : Ditto. I'm usually somewhere within row 2-4 and am in Zone 1. Yet several times (due to seat resassignments, etc) I've been in row 5-7. Those times I
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
DL New Services Announced..Dubai, Seoul, posted Thu Oct 12 2006 15:13:04 by Mptpa
DL Multiple Schedule Changes & AF Aircraft Config posted Sun Sep 17 2006 18:11:09 by Goldorak
DL New IFE (PTV) System Video posted Thu Sep 14 2006 23:12:59 by Deltaamtrak058
United Introduces New Boarding Equipment posted Thu Sep 7 2006 21:23:31 by Ca2ohHP
NH: Paperless Boarding Pass & Ticket From 9/1 posted Fri Sep 1 2006 03:27:10 by Centrair
DL New First Class Photos? posted Sat Jul 22 2006 05:08:02 by SanDiegoFlyer
DL New Service At ILG..How Did Day 1 Go? posted Sun Jul 2 2006 01:16:37 by N917ME
DL's New 772 Service JFK-BOM Question posted Tue Jun 20 2006 03:07:18 by Willyj
NY Times Reviews DL's New Biz Class posted Wed Jun 7 2006 20:42:00 by ArtieFufkin