BCAInfoSys From , joined Dec 1969, posts, RR: Posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5546 times:
Dear God almighty! I can't tell you how much I HATE having to deal with Delta reservations now that they've moved their operations to Mumbai (or is it Bangalore?). I mean, something as trivial as getting a seat assignment (wouldn't let me do it online fo some reason), took 12 minutes on the phone! Even communicating the most basic of tasks to these Indian call center epresentatives was like pulling teeth!
DL, if you're listening, PLEASE MOVE YOUR CALL CENTER TO AN ENGLISH SPEAKING COUNTRY! My satisifaction goes down dramatically everytime I have to deal with your call center! It's freakin ridiculous!
Fdex727 From , joined Dec 1969, posts, RR: Reply 1, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5516 times:
I know what you mean, I just spent 45 minutes on the phone with them only to have "John" ask me if I own my own home. I thought that I was calling an airline here, not Remax.
DL787932ER From United States of America, joined Dec 2005, 597 posts, RR: 1 Reply 2, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5494 times:
I was under the impression that if you couldn't book a seat assignment online, it meant that there were no more seats left that could be assigned in advance, and you had to get your seat assignment and boarding pass from the gate agent at the time of the flight. So is it possible it took you 12 minutes because you had to browbeat the poor CS person into doing something the system didn't want her to do (give a seat assignment for a seat that's intentionally held back)?
Jaysit From , joined Dec 1969, posts, RR: Reply 3, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5494 times:
Quoting BCAInfoSys (Thread starter): DL, if you're listening, PLEASE MOVE YOUR CALL CENTER TO AN ENGLISH SPEAKING COUNTRY
India is an English speaking country.
Why else do you think that the CC jobs have moved there and not Estonia or China?
If what you want is an American call representative at the low fares you're paying, it aint gonna happen.
Besides, 10 minutes on a call to make a reservation isn't that bad. I was on the phone the other day with BA staff (here in the States) about having to change a reservation, and I was on the phone for at least that long. Patience is a virtue. You're not going to have your own personal agent bow and scrape for you at a $ 228 R/T transcontinental fare.
In those rare occassions when I've had to deal with stupid call center people (not only from India, but other places too including the US - Apple's obnoxious customer "un-support" staff come to mind), and if I find that the person at the other end is a blithering idiot, I hang up and get someone else. That always works. You may have been stuck with a newbie or a fool.
Iluv747400 From United States of America, joined Jan 2000, 368 posts, RR: 0 Reply 4, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5494 times:
I recently had a terrible experience with them too. I was trying to pay for a ticket that had been partially paid for with a electronic credit voucher and they passed me between three different people before they saying there was just nothing they could do. Thankfully I was able to make it to a Delta ticket office where I can pay in person. I thought all this technology was supposed make such things obselete!
BCAInfoSys From , joined Dec 1969, posts, RR: Reply 5, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5494 times:
Quoting DL787932ER (Reply 2): I was under the impression that if you couldn't book a seat assignment online, it meant that there were no more seats left that could be assigned in advance, and you had to get your seat assignment and boarding pass from the gate agent at the time of the flight. So is it possible it took you 12 minutes because you had to browbeat the poor CS person into doing something the system didn't want her to do (give a seat assignment for a seat that's intentionally held back)? confused
No.. nice try to make me out to be the bad guy. The flight is wide open. What happened is that it was originally scheduled to be operated by ASA and they switched it over to Skywest. So due to the schedule change, that's why it wasn't allowing me to choose a seat.
RIPCORDD From United States of America, joined Apr 2000, 1023 posts, RR: 0 Reply 6, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5474 times:
you need to call their elite status lines you will get a US person. I needed to change a seat with Delta and I had the same problem over and over again until I called their elite line and I said sorry for calling on this line but I'm having problems with India and I just need to change my seat she said no problem. For that reason I avoid Delta as much as possible.
Abefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0 Reply 7, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5457 times:
Yeah, they're pretty terrible; last summer I tried to redeem a SkySaver ticket that I couldn't redeem online for some reason and got so fed up trying to deal with "Sarah Connor" (swear to God) that I gave up and went to the airport to redeem it there. Of course, once they'd made the reservation I still had to call Chennai again to pay for the ticket...
Dell's (presumably) India-based customer support is even worse; I spent a very frustrating evening trying to get a replacement part re-shipped because it had been left out of the original shipment.
Jaysit From , joined Dec 1969, posts, RR: Reply 8, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5457 times:
Quoting BCAInfoSys (Reply 5): What happened is that it was originally scheduled to be operated by ASA and they switched it over to Skywest. So due to the schedule change, that's why it wasn't allowing me to choose a seat.
I recently tried to change seats on a USAirways flight which got changed to AmericaWest equipment. I wasn't able to change my seat online either. For some reason, neither was USAirways, and AmericaWest just said "its not our problem." In the end, I had to do it at the airport.
HAJFlyer From Switzerland, joined Sep 2005, 1466 posts, RR: 10 Reply 9, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5440 times:
OT: Is there any airline in the US or North Americas that still has an exclusively domestic call center operation ?
To the best of my knowledge Swiss shifts its calls between different call centers in the world and depending on the time you are calling as well as the language you are requesting you can end up with a call agent in Switzerland, another European country or Asia.
Abefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0 Reply 10, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5416 times:
BCAInfoSys From , joined Dec 1969, posts, RR: Reply 11, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5416 times:
Quoting Abefroman329 (Reply 7): Yeah, they're pretty terrible; last summer I tried to redeem a SkySaver ticket that I couldn't redeem online for some reason
Oh don't get me started about the Skymiles redemption crap! They have so few Skysaver seats available, and you can't book with one of their partners online, you had to call them! In the end instead of SLC-SEA, I ended up getting PIH-IDA-BOI-PDX-SEA! I mean, wtf?!
(It may have been a lot of fun for my geeky side, and I flew the entire QX fleet; but damn was I exhausted after that little jaunt! 7 or 8 hours of free QX beer leaves anybody spent!)
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 19 Reply 12, posted (7 years 3 months 2 weeks 3 days 19 hours ago) and read 5350 times:
Quoting Jaysit (Reply 3): If what you want is an American call representative at the low fares you're paying, it aint gonna happen.
Quoting HAJFlyer (Reply 9): OT: Is there any airline in the US or North Americas that still has an exclusively domestic call center operation ?
In answer to both questions....call Southwest airlines reservations. Low fare...US call centers.
BCAInfoSys From , joined Dec 1969, posts, RR: Reply 13, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5334 times:
Quoting Goingboeing (Reply 12): In answer to both questions....call Southwest airlines reservations. Low fare...US call centers.
Yeah, but sitting on top of my suitcase in the 'A' line for an hour before the flight ain't my cup of tea. I'd rather pay only $6 more and fly DL so I can spend that hour in the bar having a brew and watching whatever game they have on TV. I just have more peace of mind, I'm much more collected when I know I can board when I want, instead of sitting in line like a kindergardener.
Jaysit From , joined Dec 1969, posts, RR: Reply 14, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5312 times:
Quoting BCAInfoSys (Reply 13): Yeah, but sitting on top of my suitcase in the 'A' line for an hour before the flight ain't my cup of tea. I'd rather pay only $6 more and fly DL so I can spend that hour in the bar having a brew and watching whatever game they have on TV.
Then pick your poison.
You can't have your cake and eat it too. Not at a fare that's Southwest + $ 6.
Afay1 From United States of America, joined Oct 2001, 1293 posts, RR: 3 Reply 15, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5289 times:
My problem with the Indian call center isn't their accent (which can be very strong), but that they have no concept of US geography. Trying to explain to them that BWI, DCA, and IAD are all in the same area is often impossible, they have no ability to look for flights as they simply have no idea what cities are where. It isn't their fault, it is Delta's.
NonRevKing From , joined Dec 1969, posts, RR: Reply 16, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5253 times:
This has been discussed to death. Looks like I'm going to have to set the record straight...again!
Quoting BCAInfoSys (Thread starter): Dear God almighty! I can't tell you how much I HATE having to deal with Delta reservations now that they've moved their operations to Mumbai (or is it Bangalore?).
Res ops is not in BOM. Res ops is in Atlanta. There's ONE call center in India. 14 around the rest of the world, 11 in the US / Canada.
Quoting BCAInfoSys (Thread starter): I mean, something as trivial as getting a seat assignment (wouldn't let me do it online fo some reason), took 12 minutes on the phone! Even communicating the most basic of tasks to these Indian call center epresentatives was like pulling teeth!
Well, you said there was a schedule change, a seat can't be assigned until the PNR is cleaned up and the tkt reissued. This is a complicated thing that the agent prolly didn't know how to do. If it's that frustrating, ask to speak to an American agent.
They're not. How about contacting Delta via customer care or delta.com where you will actually get some action instead of ranting on a.net, which wont do anything?
Quoting BCAInfoSys (Thread starter): PLEASE MOVE YOUR CALL CENTER TO AN ENGLISH SPEAKING COUNTRY!
There's 11 of them already.
Quoting BCAInfoSys (Thread starter): My satisifaction goes down dramatically everytime I have to deal with your call center! It's freakin ridiculous!
Who are you talking to? LOL
Quoting BCAInfoSys (Reply 11): Oh don't get me started about the Skymiles redemption crap! They have so few Skysaver seats available, and you can't book with one of their partners online,
Booking OAL using FF miles is a complicated thing when you have about 20 partners and 20 different systems and 20 different sets of rules. Maybe that's why you can't.
Also, shall I like you to the USAToday survey that had Delta first of all FF programs, getting seats over 80% of the time?
It's not that there's so few seats available, there's plenty. There's enuff on every flight to be able to still make a profit on the flight. You know, that is what they're in business to do. They sell out fast on the ideal flights.
Quoting BCAInfoSys (Reply 11): In the end instead of SLC-SEA, I ended up getting PIH-IDA-BOI-PDX-SEA! I mean, wtf?!
Case in point, the non stop flights were sold out. (It IS ski season after all) You elected not to use SkyChoice, so you had to go with what was available. You had plenty of options.
Quoting BCAInfoSys (Reply 13): Yeah, but sitting on top of my suitcase in the 'A' line for an hour before the flight ain't my cup of tea. I'd rather pay only $6 more and fly DL so I can spend that hour in the bar having a brew and watching whatever game they have on TV. I just have more peace of mind, I'm much more collected when I know I can board when I want, instead of sitting in line like a kindergardener.
Cory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6 Reply 17, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5205 times:
Quoting HAJFlyer (Reply 9): Is there any airline in the US or North Americas that still has an exclusively domestic call center operation ?
CO is also in the US as well - all of their phone agents are in either IAH, TPA, and SLC. B6 has not done any outsourcing either, nor has NW AFAIK.
AF-A319 From France, joined Oct 1999, 603 posts, RR: 4 Reply 18, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5170 times:
A bad customer service agent is a bad customer service agent, no matter where he or she is from.
Like it or not, we now live in an open economy, and the chauvinism of some comments is totally absurd, especially since the US is a big winner of free trade! Just ask Boeing about it!
DeltAirlines From United States of America, joined May 1999, 8772 posts, RR: 13 Reply 19, posted (7 years 3 months 2 weeks 3 days 18 hours ago) and read 5170 times:
Quoting NonRevKing (Reply 16): Quoting BCAInfoSys (Reply 11):
Oh don't get me started about the Skymiles redemption crap! They have so few Skysaver seats available, and you can't book with one of their partners online,
Booking OAL using FF miles is a complicated thing when you have about 20 partners and 20 different systems and 20 different sets of rules. Maybe that's why you can't.
Also, shall I like you to the USAToday survey that had Delta first of all FF programs, getting seats over 80% of the time?
It's not that there's so few seats available, there's plenty. There's enuff on every flight to be able to still make a profit on the flight. You know, that is what they're in business to do. They sell out fast on the ideal flights.
I for one am going to call BS on the "no SkySaver seats" stuff. I've had extremely good luck in getting SkySaver seats...the only times I have not have been Super Bowl weekend to JAX (for obvious reasons) and during Spring Break to Florida (when looking only 4-5 months ahead...obvious reasons again). Every other time, I've been able to nail them, be it to California, Florida, New York, pretty much anywhere. And no, in a lot of these cases, I was ponying up the stupid $50 expedite fee to be able to travel within 14 days.
As for call centers today, I got a great one right when I called Special Member Services to take care of a seat-changing problem. I had first asked her what ATL's domestic-domestic minimum was, and after that we fixed my itinerary. She even went to say that a 48 minute layover should be enough, but if I didn't feel comfortable with that (keep in mind - this is a legal layover), she would be more than happy to place me on an earlier departure to ATL. That's the great DL service, aside from a brief spell over the summer, that keeps me flying the Widget.
FlyCMH From United States of America, joined Jul 1999, 2260 posts, RR: 11 Reply 20, posted (7 years 3 months 2 weeks 3 days 17 hours ago) and read 5145 times:
I don't know about Delta, but when I worked at Independence Air, we had 2 main call centers, one stateside, and one in India. I cannot tell you how many times we got a ring in Columbus from the India call center, either because they didn't know how to do a simple task, had told the customer wrong information, or because the customer was so fed up that they wanted to speak to an American agent. Believe me, it's not only annoying for the customer, but also for the employee stateside that has to clean up after their mess.
Isitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 26 Reply 21, posted (7 years 3 months 2 weeks 3 days 17 hours ago) and read 5113 times:
Well, I guess its my turn..I had a problem with a freebee I booked online last Saturday night and had to call DL. I got a man who spoke fairly good english but I knew he was in India. He and I got the problem solved and I got what I needed. It took a few minutes, NOT because of a language barrier or poor service by this man, but because he had to get a supervisor to ok the deal and that took a few minutes. I was happy with the outcome. I guess this post is in contrast to the first one.
If two people agree on EVERYTHING, then one isn't necessary.
ORD From United States of America, joined Jul 1999, 1370 posts, RR: 1 Reply 22, posted (7 years 3 months 2 weeks 3 days 17 hours ago) and read 5086 times:
I'll chime in on SkyMiles...they're worthless. I have both United and Delta miles and can never use Delta unless I want to use 50,000 for a domestic ticket. Examples:
1. Last year I called seven months in advance to fly to LAX. Delta required double miles, United had seats available all day for 25,000 miles.
2. I need to go to Miami in August. Delta has nothing but double miles available while United has 25,000 mile seats on all their flights.
3. Also in August I need to visit Seattle. United: 25,000 miles. Delta: 50,000.
I love Delta and their employees, but I will stop flying them because the miles can never be used.
Isitsafenow From United States of America, joined Feb 2004, 4984 posts, RR: 26 Reply 23, posted (7 years 3 months 2 weeks 3 days 17 hours ago) and read 5069 times:
ORD...I see your point and agree. The freebees I got for me and my buddy were for early May to FLA. The flights and dates I got were NOT 25,000 but 50,000 miles seats a month ago. Now(Sat. night) they DID show up as 25,000 mile seats so I booked them.
DL did what is know as a "re-shuffle" in the freebees in that time frame. Try your luck again this week and see if there is a differance.
safe
If two people agree on EVERYTHING, then one isn't necessary.
Tango-Bravo From United States of America, joined Jun 2001, 3725 posts, RR: 31 Reply 24, posted (7 years 3 months 2 weeks 3 days 17 hours ago) and read 5050 times:
Quoting Jaysit (Reply 3): Besides, 10 minutes on a call to make a reservation isn't that bad.
Not what BCAInfoSys was referring to; the call was for a seat assignment only -- which took 12 minutes. Since I, too, have dealt with DL's overseas reservations center albeit on an airline-to-airline basis, I seriously do not doubt for a moment the strong possibilty that the agent to whom BCA spoke did not know the difference between a seat assignment and a reservation. A new reservation, especially one where international travel is involved, is a far more time-consuming process than seat selection.
While I give the overseas agents with whom I have spoken high marks for politeness and mixed reviews for their English language proficiency and clarity, the training they (don't) receive is a very different story. Whether I am speaking of overseas agents representing Delta, Expedia or Travelocity, training seems to be abysmally inadequate; agents are almost universally lacking in comprehension and usage of even the most basic airline reservations vocabulary -- basic terminology I was required to learn before my formal reservations classroom training commenced and weeks before I took my first call from a "real live" customer.
If anything, I have a level of sympathy for India-based res agents of Delta, Expedia et al. While their attitudes and intentions are generally very good, their training seems to be anywhere from woefully inadequate to non-existent.
[Edited 2006-02-08 22:46:08]
25 Byronsterk: every call center is horrible, (no offence) and especially the USA ones....
26 NonRevKing: No, they're not. Delta leads the US industry with an 80% success rate. In my own experience, I get results even more than that if you're flexable. Ok
27 Goingboeing: Why not head to a Starbucks the day prior, grab a steaming cup of java, turn on the laptop with wireless access, and check in for the flight. That wa
28 Ikramerica: whatever. to an american english speaker, even if USA call centers aren't great, they are a heck of a lot better than Indian-british-English speaking
29 Sspontak: Most of my inquiries require being switched to an agent in the states anyway and from the responses most others get switched. What could Delta really
30 AA737-823: I believe all of Continental's are in the US. I've never had difficulty understanding anyone. Exept, they come with strong danged yankee accents... th
31 Abefroman329: Then it must be my dumb luck that, every time I call the regular SkyMiles reservation number, I get routed to the ONE call center in India. When I ne
32 NonRevKing: No they didn't. DL closed a few call centers. All res agents had the opportunity to move to another station. India has not expanded, it has shrunk in
33 Aerobalance: Steve, My last experience with the DL call center was FANTASTIC! I wanted to change the date of travel using my mileage voucher I had in First Class (
34 MtnWest1979: Glad they don't move them to Canada. What a language barrier that would be, and not with the French speakers!!
35 1011: United has a bunch of res centers in India too. This past summer I had to speak to 3 different people, then finally I get sent back to the US just to
36 GOCAPS16: Guys, how do YOU know that you are on a phone with someone in India. Perhaps, it could've been an Indian lady or an indian guy that works and lives in
37 DLPMMM: After reading this thread, I would like to posit an alternate logic to DL's decision to locate a call center in India. Maybe DL is trying to eliminate
38 Jetdeltamsy: Please Please Please write a complaint and send it directly to Gerald Grinstein. His address is Delta Air Lines, Inc. P.O. Box 20706 Atlanta, Georgia
39 Boeingguy1: I was actually just on the phone with UAL with an Indian-Accented man. How did I know that he was in India? EVERYONE in the background had an Indian
40 DeltaGator: You got lucky if you indeed got someone from the Medallion desk. The reason why they want your SkyMiles number is to do a database dip and get you in
41 Lincoln: I think CO contracts at least some capacity at peak periods overseas. Of all of the times that I've called Continental, I've only had two calls where
43 Milesrich: I know what you mean. My father will not call Delta any longer because he doesn't want to speak to someone in India. A month or two ago, I had trouble
44 WDBRR: CO does not have any call centers in the EWR area, you must have been speaking to a native New Yorker who relocated to TPA, SLC or IAH.
45 AlexPorter: I am flying DL from PHX to MSP via ATL over Easter. I normally fly NW, but I wanted a Thursday night flight, and NW's latest to MSP is 4 pm, so I went
46 Dan2002: There is a plus side to this though. My ISP did the same thing, took me 45 minutes to get a damn modem replaced, only to find out there arent enough
47 Ejmmsu: I'm NW silver elite, and I booked a DCA-ATL flight on DL. The only seats left were "preferred", and thusly couldn't be assigned at the time of booking
48 Cory6188: CO definitely doesn't have any foreign call centers. Granted, they do have a few agents in their domestic call centers that might have an accent, but
49 BNinMSY: Delta doesn't give a care about their telelphone customer service - they'd rather you use their web-site and struggle when you have changes that are '
50 DeltaMD88: I agree 100% about the Delta call centre. I had to call the reservation line last week and after 20 minutes worth of miscommunication I finally gave u
51 WesternA318: Everytime I've had to use DL in thae last three years it's been nothing but trouble. No wonder their bankrupt. I have been Platinum Elite on CO now fo
52 Gunsontheroof: A few years ago my dad called this very call center with a question about bag claim or something like that...conversation is as follows. "Where's the
53 LTU932: Well said. I myself work as a CSR at a call centre, and my company has also some other centres in Asia. I have seen quite a mess from them sometimes,
54 TheGreatChecko: As much as people LUV to hate WN, all their call centers are in the USA. OKC, MDW, PHX, and one more (HOU?). Spent some time with them (in OKC) and t
55 TKMCE: You summed it up nicely mate. The call centre reps are checked more on how they speak English the American way (and if the feedback is to be believed
56 B707Stu: I can't leave this thread alone without commenting. I have to 100% agree with the poster of this thread. I've had multiple, I mean multiple negative e
57 BNinMSY: Let me add to my nasty comments earlier - the people in India are very nice, polite - Delta just refuses to train them on how to accommplish task. I t
58 KaiGywer: Don't get me started on these idiots. My laptop broke (for the nth time) and I had to have it fixed. The first time it broke, I used the at-home serv
59 ImperialEagle: My last experience with the Skymiles number was a mixed-bag of tricks to say the least. Had to deal with TWO different "Taniqua's" with "attitude" ---
60 Tvnewsguy08: I've had this problem too, but here's a tip: Ask to be transferred to a call center in Birmingham or Atlanta. They will be a bit unsure at first and a
61 Gr8Circle: First of all, I would like to ask you if you're really sure that you were talking to a call centre in India or was it just the accent that made you t
62 Goingboeing: I was on a cruise and had DL for the return flight from SJU - which apparently qualifies as "international", even though it's a part of the USA. At an
63 ALB2ATL: This is usually my conversation..."Excuse me?, I didn't catch that, what?, can you repeat that?" No, I am not insensitive - I have several friends fr
64 Gr8Circle: You seem confused (like most of your fellow nutters on this thread). Are you lobbying for 'jobs back to the US' or 'better customer service'??? Most
65 Aseem: now that we are over with Denmark issues, here is something new to rant on.... by the way here are DL's new CS numbers 1-900-go-local cheers!!
66 3201: Ding, everyone can drink, 3201 finally responded to another post about the DL call center. I'm not going to pile on this time, I've already used more
67 Desh: I am guessing you will have the same problem here Roger that ..... this is like the umpteenth thread on call centers and India-bashing and its almost
68 SkyHigh777: Last time I tried to contact Delta regarding my skymiles account, I spent about 25 minutes on the phone. The person on the other line just could not u
69 TKMCE: May be Indians (and your friends) have the same problem- trying to figure out whether you are indeed speaking English??? Let us leave this "Indians c
70 Gr8Circle: Maybe it was because of YOUR accent mate!! American English is definitely NOT the purest form of the language!!
71 Desh: The typical politically correct addendum after the utterly insensitive statement – this is one of the most common one – “XXX is so bad, uncouth
72 LimaEchoMike: AirTran Airways = low fares and US call centers Yes it is! Making an average reservation should only take 3-5 min. Last time I called Delta, they hun
73 Madairdrie: Having read through the read I hope that those who claim it is an English problem are mistaken and will realize their error in time - given the fact t
74 LH455: Adding my 2 cents here -- I've had three horrible experiences with DL staff for SkyMiles and for reservations. They're the pits -- also, every call my
75 YLWbased: i have heard the same greeting from US,UA,WS,AC,CO and DL for a million times. "Your call is very important to us, so please stay on the line while on
76 NonRevKing: Delta has both too. Um, maybe if you're AirTran and your most complicated route is ATL-LAS. When you can look for FF tickets from PBI-ICN-AKL-ICN-NRT
77 Access-Air: I was flying on US Airways in January and I had some questions per my reservation and no matter what time of day I called them I always got US Airways
78 NonRevKing: Well, he was right. If your "dad" couldn't find the Delta baggage claim (which takes up about one whole side of the airport, then the problem wasn't
79 Gokmengs: Just got off the phone with DL's customer care. The reason for the call was I booked an M fare to go to IST(back in december) and didn't bring my Plat
80 Abefroman329: Way, way OT, but when I bought my Dell desktop, I paid for the kit to send my old computer back for recycling, and was running into the same situatio
81 Ejmmsu: Are you sure about this.. When booking on NW, the blocked off seats are for "NW elite or partner elite" passengers. I would assume DL would be a part
82 Ramerinianair: They are so damn transfer happy too. Good thing I am elite though, I actually get to speak to an American DL agent! SR
83 RIXrat: I have not lived in my native U.S. for a number of years now and, therefore, I have adapted to the various accents of the English language. But the on
84 BestWestern: Oh, and the DL european call centre is superb. Enjoy KE - I flew upperdeck ICN LHR, and was wowed - the seats arent the best, but the overall service
85 YULWinterSkies: Hindi has been the official language of India since at least 1947 (the independence). Go out in the street in Mumbai, New Delhi or wherever else, loc
86 WDBRR: the letter Z is pronounced "ZED" in much of the english speaking countries outside of the United States...here we pronounce it "ZEE", I am not sure a
87 1011: I know for a fact that many call centers are in India. I have asked the res agent and talked with Delta and United at the airport. Every time I have
88 Wjcandee: Not quite OT, as it involves an airline. The reason that they can do this is ILN, the cool former air force base that is the only privately-owned air
89 HAWK21M: India is an English speaking country True.I think the solution should be Adequate training.Because most of the problems are due to Accent & lack of G
90 Gunsontheroof: I was thinking the same thing when I typed that, but since I don't remember the specifics of what he was looking for in Atlanta (it was something to
91 KaiGywer: Yeah, I love DHL. Their customer service is great and they can make arrangements for any "unusual" circumstances. I always tell DHL to hold my packag
92 Wjcandee: They have some of the fastest ground delivery times in the industry (DFW-ATL 2 days, for example), and if it's running behind they put it on a plane
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