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US Airways Needs To Get It's Act Together  
User currently offlineAerLingus A330 From , joined Dec 1969, posts, RR:
Posted (14 years 2 months 6 days 3 hours ago) and read 1959 times:

I'm completely fed up with US Airways especially after my horror show with them last night, all because of a seatbelt!

I travelled from Boston to Philadelphia on business Wednesday night returning back to Boston last night on their 5:30pm flight (flight #768). Both aircraft were DC-9 30's. As a matter of fact, I remember the registration number of the plane I flew home on yesterday, it was N923VJ.

In any event, the flight had originated from Atlanta and landed at PHL on time. The flight to BOS was overbooked but yet they managed to get everyone on board and ready for pushback at 5:30. Even the captain announced we would have a "smooth sailing" 45 minute flight into BOS and arrive well before our scheduled arrival time of 6:53pm.

Then all of the sudden, three US Airways mechanics come on board and walk right to the back of the plane. I couldn't see what was up as I was in row 10 right in front of the the first emergency exit row. To make a long story short, the problem was a broken seat belt on the flight attendant "jump seat".

Now I understand that it is important that everyone has a working seatbelt but it took them one hour to fix it because of a delay getting a part, which also confused me since PHL is one of their major hubs and you would think everything would be available.

So they fix the seatbelt, but now we are stuck in the late afternoon queue with everyone else. I realize they have no control over this but again, this wouldn't have happened if they knew how to fix a seatbelt! If there was any consolation, I did get to see the new US Airways A330, a BA 777, and a Lufthansa A340 who were in queue with us.

Bottom line, instead of leaving at 5:30 and getting into BOS at 6:15, we didn't start out takeoff roll at PHL until 6:55 and we arrived in BOS at 7:40. No apologies, no remorse for what they did. The beverage and meal service consisted of "a shot glass size" of diet coke and half a bag of peanuts! All I can say is I was thankful I didn't have to pay for this miserable flight!

Either US Airways should can the DC-9 and invest more money newer, more reliable aircraft like they did with the A330 or I'm going to start considering taking the train when I travel to Philly from Boston!

6 replies: All unread, jump to last
 
User currently offlineAirman99o From Canada, joined Aug 1999, 975 posts, RR: 1
Reply 1, posted (14 years 2 months 6 days ago) and read 1868 times:

Hello,
Well Us Airways is up grading their fleet!! Remember the huge order that they placed with Airbus a couple of years ago? About 420 Jets I do believe. somone correct me if I am wrong!! And from what I have heard that Us Airways is doing another Continential. Going from worst to next best!!
Have some patience. If something had happened if they never fixed the seatbelt the F/A would have been seriously hurt!! I can understand where you are coming from about the wait and the mess that it may have caused you but did it totally ruin your day? And did you not pay for the flight!! If not I wouldnot complain at all!! you were lucky that you had a free flight these days!!

Airman99o



Safety is Everyones Responsibility.
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 2, posted (14 years 2 months 6 days ago) and read 1870 times:

Have you ever stopped to think that maybe the part which needed replacement on the jumpseat was a rare part, and USAirways didn't have any spares at PHL?

You say "this wouldn't have happened if they knew how to fix a seatbelt!".

While some look it, not many mechanics are dumb. They all know how fix a seatbelt very quickly (it's not a rare thing), but they can't fix it quickly if the part isn't there, now can they?

As far as USAirways replacing the DC-9--maybe you haven't heard about Airbus' largest order in history which was placed by USAirways for over 400 Airbus narrowbodies...?!

Finally, stop bitching about a flight that you didn't even pay for! Be glad you got ANY service on a 45 minute flight!

F L Y 7 7 7 U A L


User currently offlineCritter_592 From United States of America, joined Jun 2000, 279 posts, RR: 0
Reply 3, posted (14 years 2 months 5 days 23 hours ago) and read 1848 times:

What aircraft did they order?....400+ A320's?

User currently offlineBacardi182 From United States of America, joined Jan 2000, 1088 posts, RR: 1
Reply 4, posted (14 years 2 months 5 days 19 hours ago) and read 1826 times:

420 aircraft, thats nice  

"oh bacardi, grow up!"

yikes, im a schizo


User currently offlineAerLingus A330 From , joined Dec 1969, posts, RR:
Reply 5, posted (14 years 2 months 5 days 18 hours ago) and read 1831 times:

Airman990, I am not belittling the fact that the flight attendant's safety is important. I happen to have two friends of mine who are flight attendants and I admire the work they do! As a matter of fact, the captain had said that if worse came to worse, we would have left for BOS but they wanted to stick it out to see if the part was available! So it wasn't necessarily something that would have prohibited us from flying.

To FlyUAL, first of all, don't accuse me of bitching about how bad my "free flight" was because it wasn't free. My company paid for the trip, OK?

Second If you want to have a debate about "great airlines" let's see all the "nice things" people have been saying about UAL lately! Worse in on-time performance, worse in customer complaints, this merger with US Airways, if it should go through (which I doubt), will really make flying a heck alot of fun!


User currently offlinePeople-skills From , joined Dec 1969, posts, RR:
Reply 6, posted (14 years 2 months 5 days 5 hours ago) and read 1794 times:

ok ok now i can see your point about not leaving on time, however realize this if the mech has no part
the he or she can not fix the seatbelt,frankly i think you need to take a min and ask yourself this ...could you have fixed the seatbelt yourself the answer is no
why you ask ...because you don't have the part
and your not an a&p. i short sit down and shut the hell up! if you don't like us air then don't fly on them ok.


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