Pgtravel From United States of America, joined Oct 2005, 446 posts, RR: 2
Reply 1, posted (9 years 2 weeks 1 day 4 hours ago) and read 2372 times:
In general, UA will still give you free soda and peanuts/pretzels but maybe not on these flights. There is a cutoff where if a flight is short enough, they don't do a service. The EWR-IAD flight may be too short, but I don't recall off hand what the exact cutoff is. IAD-CLT should have a drink service with snacks, but again, they can sometimes get a little lax on the rules.
Service levels are fine, and peanuts wont be served. Sad you'll be on an ERJ for you first US flight. Not a great flight to gain impressions of the US airline industry. With peanuts being a problem these days for allergies, they will serve a cookie if anything.
Ejmmsu From United States of America, joined Oct 2004, 1692 posts, RR: 0
Reply 5, posted (9 years 2 weeks 23 hours ago) and read 2272 times:
The Express operation for UA at IAD is quite a mess. Having a large Mesa presence is the main culprit, and with all the various regional carriers there, communication is not very good.
You had better hope your flights are on time. UAexpress in IAD won't hold a jet for connecting passengers. Once they know its weather or ATC related, and their hands are clean of it, they will do NOTHING to help stranded travelers by holding flights for even 1 or 2 minutes. I sprinted accross IAD a couple months ago, took the excruciatingly long bus ride to G, and found out they had closed the door about 2 minutes before I got there. Had their been any communication between my slightly weather delayed Shuttle America flight and my connection on to Chatuaqua, I would have easily made my flight. There were even people on the bus with me from the delayed flight calling UA, the IAD airport, etc trying to get someone to tell the G gates that we were on our way.
UA is a great airline, but their current Express setup really sucks at IAD.
That said, I hope you don't have any of my problems, and enjoy flying
"If the facts do not conform to the theory, they will have to be disposed of"
Ralgha From United States of America, joined Nov 1999, 1614 posts, RR: 6
Reply 9, posted (9 years 2 weeks 19 hours ago) and read 2208 times:
It's Mesa, of course the operation is going to suck. It is not representative of all the express carriers though. Unfortunately you make your post-911 domestic carrier flight on the worst of all domestic carriers (Mesa).
Congaboy From United States of America, joined Jan 2006, 352 posts, RR: 3
Reply 11, posted (9 years 2 weeks 4 hours ago) and read 2160 times:
My favorite domestic carrier is UA, and most of the UAX service is decent, but my issue has to do with the aircraft. A few guys commented on the express area and gates at IAD, and I agree, its like a bus terminal. Having flown on alot of the UAX planes, here is a list of most favorite to dog poo:
1/ ERJ 170/190
Sorry, mate, but that is my opinion. I avoid the ERJ145 at all costs, its just too dang small, especially the two-seat side. Enjoy your ride, nonetheless.
UALFAson From United States of America, joined Mar 2004, 757 posts, RR: 3
Reply 13, posted (9 years 2 weeks 2 hours ago) and read 2133 times:
While I agree UA's Express operation at IAD leaves much to be desired, I don't think Ejmmsu's experience is exclusive to UA. I have had similar experiences with AA Eagle (which is a direct subsidiary of AA) at DFW that involved sprinting from C-30something to A-0 only to miss the 15 minute cutoff by 2-4 minutes thanks to delayed flights and getting zero sympathy from the gate agents.
When I flew UAX EWR-IAD a while back, they threw out a quickie drink and biscotti service, although that was before the Mesa takeover.
"We hope you've enjoyed flying with us as much as we've enjoyed taking you for a ride."
Loggat From United States of America, joined Feb 2000, 668 posts, RR: 0
Reply 23, posted (9 years 1 week 5 days 22 hours ago) and read 1971 times:
Yes, Mesa does now operate ERJ's for UAX. I can definitely assure you of that 100%. I work for another UAX ERJ operator and fly through IAD 20 or more times per week. The planes came over from their USAirways operation in CLT. Registrations are N85_MJ and N86_MJ.
Don't expect the Flight Attendant to get out of their seat, let alone serve you anything.
I was on one of their flights MHT-IAD (double the trip length) and didn't get squat. Mesa is an embarassment. They make Trans States look good.
IAD-EWR is often subject to EWR groundstops, so there is a good chance the flight will be delayed.
[Edited 2006-02-16 00:28:01]
There are 3 types of people in this world, those that can count, and those that can't.
Uadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 25, posted (9 years 1 week 5 days 13 hours ago) and read 1915 times:
Quoting OOer (Reply 17): Mesa does not operare ERJs for the UAX operation
when mesa lost some of the us flying they pimped out the erjs to the other customers...i was under the impression from some air shuttle guys that DL took some and UA took the rest...but ua did take mesa up on the added erj145 flying...dont know about the delta thing