KabAir From United States of America, joined Dec 2004, 245 posts, RR: 2 Posted (7 years 3 months 1 week 2 hours ago) and read 1949 times:
Here's a snippet of the article:
WASHINGTON (USA Today) - U.S. airlines last year lost about 10,000 bags a day on average, the worst performance since 1990. The rate of lost suitcase reports per 1,000 passengers on flights soared 23% from a year earlier, according to recent numbers from the U.S. Department of Transportation. Among the reasons: a surge in the number of passengers, airline budget cuts, backed-up flights and tighter inspections of luggage.
Who's to blame? Rampers? Management for outsourcing? CSR's? TSA? Who knows, but at any rate this is a bit of a disturbing number I think. My concern isn't just for the passengers who have their bags lost - but if US airlines are losing around 10,000 bags a day, I have to wonder how much $$ that is costing them ?!?! Paying to have luggage delivered to people, paying lost luggage claims, etc. Could this be part of the reason so many carriers are struggling with profitibility or is this just a tiny little piece of that issue. Let's have a good discussion on this - no hits below the belt about any particular group of workers, any airline, etc. (Not to say we can't discuss an airline or a group of workers, let's just keep it civil). Let's all use our grown-up words
wow, there sure are a lot of expert economists on this forum....
DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 16 Reply 2, posted (7 years 3 months 1 week 2 hours ago) and read 1934 times:
Perhaps but I think it is a small portion of the daily expenses. DL misplaced my bag a few weeks ago (the first time in 10 years since they last did it) and got me the bag later that evening. The previous time they lost my bag was in OKC and by the time I had driven up to Stillwater, checked into the hotel, went to dinner, and came back my bag was there waiting for me in the room. Compare that to AA who lost my bag 3 weeks in a row. One week they even blamed me for telling them the wrong airport to send it to despite my baggage claim ticket stating ESF-DFW-HSV. For whatever reason they sent it to MCI instead. Those three weeks turned me off to AA since then.
[Edited 2006-02-18 01:09:09]
[Edited 2006-02-18 01:09:49]
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
BH From United States of America, joined Jul 2001, 525 posts, RR: 1 Reply 3, posted (7 years 3 months 1 week 1 hour ago) and read 1852 times:
Just saw on the local news near BWI that WN baggage #'s went up more than expected, but they said it was manly due to a new baggage system that the airport has recently set up.
AAgent From United States of America, joined Mar 2001, 560 posts, RR: 15 Reply 4, posted (7 years 3 months 1 week 1 hour ago) and read 1846 times:
Quoting DeltaGator (Reply 2): Those three weeks turned me off to AA since then.
Rather interesting since the article points out that..."Delta Air Lines, third-biggest airline, lost more bags than any other carrier. Its customers filed 573,419 lost bag reports."
Ironically, and on more than one occasion, Delta employees non-reving on AA have laughingly mentioned that Delta stands for "Don't Expect Luggage To Arrive." Of course, I found that rather amusing since it came from Delta's own rank and file.
Oh well, I guess all of the airlines could improve.
MDorBust From , joined Dec 1969, posts, RR: Reply 5, posted (7 years 3 months 1 week 1 hour ago) and read 1846 times:
Quoting BH (Reply 3): Just saw on the local news near BWI that WN baggage #'s went up more than expected, but they said it was manly due to a new baggage system that the airport has recently set up.
Lono From United States of America, joined Apr 2004, 1321 posts, RR: 1 Reply 6, posted (7 years 3 months 1 week ago) and read 1791 times:
Quoting AAgent (Reply 4): Rather interesting since the article points out that..."Delta Air Lines, third-biggest airline, lost more bags than any other carrier. Its customers filed 573,419 lost bag reports."
This is due to the outsourcing of ramp work.... now DL is pissing off more customers "saving" by outsourcing... this will not get better unfortunately
DesertAir From Mexico, joined Jan 2006, 1389 posts, RR: 0 Reply 7, posted (7 years 3 months 6 days 14 hours ago) and read 1614 times:
I have not checked in a bag for many years. Knowing my bag is in the overhead is a comfort eventhough I have to roll it around while exploring airports. I have always disliked waiting at baggage claim wondering if my bag made the connection. Fly with peace of mind...
Birdwatching From United States of America, joined Sep 2003, 3573 posts, RR: 52 Reply 10, posted (7 years 3 months 6 days 13 hours ago) and read 1582 times:
Quoting AAgent (Reply 4): "Don't Expect Luggage To Arrive."
Soren
All the things you probably hate about travelling are warm reminders that I'm home
Bobster2 From , joined Dec 1969, posts, RR: Reply 11, posted (7 years 3 months 6 days 13 hours ago) and read 1574 times:
By the way, the bags were not all lost. Most were mishandled. When expressed as a percent, it's about 0.8%. The newpaper chose to say "lost" which is a very inflammatory word and I guess that helps them sell newspapers, but it's not honest, not accurate at all.
By intentionally using the wrong word ("lost") and expressing the situation as a total number instead of a percentage, ie. 10,000 per day instead of 0.8%, they make the situation sound worse than it is.
Egmcman From United Kingdom, joined Jun 2005, 898 posts, RR: 9 Reply 12, posted (7 years 3 months 6 days 13 hours ago) and read 1564 times:
Quoting AAgent (Reply 4): Rather interesting since the article points out that..."Delta Air Lines, third-biggest airline, lost more bags than any other carrier. Its customers filed 573,419 lost bag reports."
Ironically, and on more than one occasion, Delta employees non-reving on AA have laughingly mentioned that Delta stands for "Don't Expect Luggage To Arrive." Of course, I found that rather amusing since it came from Delta's own rank and file.
That happend to one of my brothers friends when they flew LAS-CVG-LGW in 2004. They seriously considoring flying with DL again later this year.
Alitalia744 From United States of America, joined Mar 2000, 4658 posts, RR: 45 Reply 13, posted (7 years 3 months 6 days 11 hours ago) and read 1496 times:
Quoting AAgent (Reply 4): Rather interesting since the article points out that..."Delta Air Lines, third-biggest airline, lost more bags than any other carrier. Its customers filed 573,419 lost bag reports."
Oh well, I guess all of the airlines could improve.
Best Regards,
AAgent
American is far from perfect. Extremely far. On more than one occasion I've had to deal with rude AAgents at the AAirports when they lost my luggAAge.
On a sep. note does anyone else get annoyed by all the damn double-A's American puts in words?
Ctbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 52 Reply 15, posted (7 years 3 months 6 days 10 hours ago) and read 1445 times:
Quoting Bobster2 (Reply 8): I don't check bags. If it's too big or too heavy to carry, I send it ahead by FedEx. I'm not kidding. I really do.
Interesting... How much does that cost?
I don't check bags either. If it doesn't fit into my legal-sized rollarboard, it doesn't go.
Charles, SJ
The customer isn't a moron, she is your wife -David Ogilvy
SkySurfer From United Kingdom, joined Sep 2004, 1134 posts, RR: 14 Reply 17, posted (7 years 3 months 6 days 7 hours ago) and read 1365 times:
I flew FAR-ORD-YOW Jan '05 and Skywest or AWAC had no idea where my bag was! I got it 11 days later after it was found sitting at ORD, had it flown to YOW, then YYZ (right over my place!) and then trucked back here to Kingston. UAL didn't know anything bout it, Air Canada as the handling agent in YOW didn't know anything about it, and it was only when i got real pi$$ed that UAL called me back and said they'd checked their 'stations' again and found it. So as to who's to blame for lost baggage...depends on a whole host of factors. Obviously if there's a screw up when you check your bags in, you're unlikely to get them at the end of the flight!
Cheers
ps, they do a good job of returning them though, even if mie did have a TSA card inside, buggers.
In the dark you can't see ugly, but you can feel fat
DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 16 Reply 18, posted (7 years 3 months 6 days 6 hours ago) and read 1342 times:
Quoting AAgent (Reply 4): Rather interesting since the article points out that..."Delta Air Lines, third-biggest airline, lost more bags than any other carrier. Its customers filed 573,419 lost bag reports."
Ironically, and on more than one occasion, Delta employees non-reving on AA have laughingly mentioned that Delta stands for "Don't Expect Luggage To Arrive." Of course, I found that rather amusing since it came from Delta's own rank and file.
As said by Bobster2 the use of the word "lost" isn't the greatest to use since only a small percentage of those bags are completely lost.
I've heard the Delta acronym many times and judging by the lines at Baggage Services in ATL during peak times it doesn't surprise me. One other thing to consider is that Delta moves more passengers than AA don't they? I'm not up to speed on my numbers right now but they have the most passengers IIIRC.
Normally I don't check bags but of the times I have checked in the past 10 years DL has only missplaced the bag twice and got it to me quickly afterwards. It was AA's AAttitude towards me that AAnoyed me. Missplacing the bag three weeks in a row is poor but then blaming me by saying I told them to send it to the wrong AAirport was AAsinine. AAd to that the fact they took at least 2-3 days to get me the bag each time was an embAArassment to their capbilities.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
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