BestWestern From Ireland, joined Sep 2000, 6510 posts, RR: 58 Reply 2, posted (7 years 3 months 3 weeks 6 days 1 hour ago) and read 1953 times:
Ryanair is Europes first truly successful pan European airline. For all that I moan about them, they are very successful, and these figures are proof to that.
NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Reply 3, posted (7 years 3 months 3 weeks 6 days 1 hour ago) and read 1928 times:
Ok, Pearson - more facts?
What about:
a) how many complains did FR get online?
b) how many complains did FR get per mail?
c) how many denied boardings?
d) how many deleted flights by FR due to financial reasons?
e) how many money did they refund because of complains?
Pe@rson From United Kingdom, joined Jan 2001, 18883 posts, RR: 54 Reply 4, posted (7 years 3 months 3 weeks 6 days 1 hour ago) and read 1922 times:
Quoting NumberTwelve (Reply 7): Ok, Pearson - more facts?
What about:
a) how many complains did FR get online?
b) how many complains did FR get per mail?
c) how many denied boardings?
d) how many deleted flights by FR due to financial reasons?
e) how many money did they refund because of complains?
Those are really relevant considerations in terms of passenger figures. Why don't you enlighten us, kind sir, with your obvious insight? We'll all have tea-and-cake and discuss it. Oh, you asked questions - you did not submit facts.
[Edited 2006-02-24 15:21:02]
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
BestWestern From Ireland, joined Sep 2000, 6510 posts, RR: 58 Reply 5, posted (7 years 3 months 3 weeks 6 days 1 hour ago) and read 1889 times:
Although it kills me to say it, FR have very very very few complaints. They also have a very very high flight completion rate.
As for money refunds. I expect that figure to be £0.00 plus or minus 50p. Ive never heard of anyone complaining of denied boarding due to the airlines fault (i.e. overbooking)
NumberTwelve From Germany, joined Dec 2004, 1431 posts, RR: 10 Reply 7, posted (7 years 3 months 3 weeks 6 days ago) and read 1871 times:
Quoting Pe@rson (Reply 8): Why don't you enlighten us, kind sir, with your obvious insight?
It really would be interesting how the 115 mio people where happy with FR services, how they got "treated", how many flights have been cancelled.
Don't you think so?
Just informations about number of passengers - that's boring.
Pe@rson From United Kingdom, joined Jan 2001, 18883 posts, RR: 54 Reply 8, posted (7 years 3 months 3 weeks 6 days ago) and read 1871 times:
Quoting NumberTwelve (Reply 12): It really would be interesting how the 115 mio people where happy with FR services, how they got "treated", how many flights have been cancelled.
Don't you think so?
Sure. You do it and I'll see you in 20 years. For now, consider this: if they weren't happy, why are passenger numbers increasing?
Quoting Gkirk (Reply 11): Source please, or have you made all of this up
You know precisely where I got it from, you Scottish person you, so...
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
Trb10 From United Kingdom, joined Jul 2004, 178 posts, RR: 0 Reply 10, posted (7 years 3 months 3 weeks 6 days ago) and read 1810 times:
People only fly with them coz theyre cheap and being typically British will put up with a lot. They are only so successful in my opinion because of this, if they were any more expensive no-one would bother, mind you I would fly with them even if the fare was 100% free without the taxes and "charges"
Pe@rson From United Kingdom, joined Jan 2001, 18883 posts, RR: 54 Reply 14, posted (7 years 3 months 3 weeks 5 days 23 hours ago) and read 1736 times:
Quoting Trb10 (Reply 16): Ok Pearson maybe people Europwide are paying peanuts and finally accepting they will get monkeys!
It boils down to value-for-money. If you pay very little (like I always do), then the value aspect will be enormous because you're paying little for little (added to the reliability, punctuality, convenience (from NQY, for example, for me), ease, hassle-free nature, etc.). If, however, you pay a lot, then the value will nose-dive - you'll be paying a lot for little (although those other elements, and others, will still be there). Unless you have no option, you'll be rather silly to pay a lot for a flight on any LCC - but many people still do because they book late or travel at peak times or during peak periods or whatever. Moreover, you're more accepting if you pay very little and so will be happier, whereas if you pay a lot then you're going to find more things unacceptable and are going to be less happy.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
HBJZA From Switzerland, joined Jan 2006, 376 posts, RR: 0 Reply 15, posted (7 years 3 months 3 weeks 5 days 22 hours ago) and read 1680 times:
Quoting Trb10 (Reply 13): People only fly with them coz theyre cheap and being typically British will put up with a lot. They are only so successful in my opinion because of this, if they were any more expensive no-one would bother
Some people are so funny !! It always amazes me how people talk about U2 and FR or others WN. OF COURSE people fly them because they're cheap and that's the aim of these airlines, mind you. Does anyone ever wonder why a Swatch (cheap swiss watch) lasts for a few years and a Rolex lasts for ages, even though both have the exact same utility ? Of course not and that's exactly what people have to understand about LCC's and legacy carriers !!!!!!!
They ususally do better than that : just cancel the flight for obscure reasons which everybody knows are false
Quoting NumberTwelve (Reply 6): d) how many deleted flights by FR due to financial reasons?
Same as above
Quoting NumberTwelve (Reply 6): e) how many money did they refund because of complains?
I know : ZERO ! Refund is a word these crooks do not know. What they know is how to leave people stranded at the dummy airports from which they operate. Their staff disappears in no time everytime this happens and it is up to you to try and reach your destination. For more information : www.skytrax.com
I think also the opposite would be an interesting figure, as the growth rate of passengers per year at BGY, since when FR started to operate from there.
Do you have any data at hand?
Quoting Trb10 (Reply 13): People only fly with them coz theyre cheap
Indeed. That's the same reason I use public transport (1,00 EUR one way) to go to downtown Milan, instead of having to pay 5,00 EUR/hr or more to park my car near the Cathedral.
I started flying with FR because of their fares and the opportunity to fly cheap in many European places I'd like to visit.
Of course, if I need to do Milan-Wien (for example) for business I'll choose a faster arrangement than BGY-BTS and all the bus links, but as a tourist I don't care if the airport is 1hr by train/bus/car from my destination!
Ncfc99 From United Kingdom, joined May 2005, 652 posts, RR: 0 Reply 21, posted (7 years 3 months 3 weeks 5 days 18 hours ago) and read 1502 times:
Quoting Trb10 (Reply 10): People only fly with them coz theyre cheap and being typically British will put up with a lot. They are only so successful in my opinion because of this, if they were any more expensive no-one would bother, mind you I would fly with them even if the fare was 100% free without the taxes and "charges"
I fly with them as they are the only airline that has a 100% customer satisfaction record where my family and i are concerned. Never late, never rude, never expensive, never a problem.
Sponsor Message: 
From United Kingdom, joined Jan 2001, 18883 posts, 
From Ireland, joined Sep 2000, 6510 posts, 
From Germany, joined Dec 2004, 1431 posts, 
Why don't you enlighten us, kind sir, with your obvious insight? We'll all have tea-and-cake and discuss it. Oh, you asked questions - you did not submit facts.
From UK - Scotland, joined Jun 2000, 24627 posts, 
For now, consider this: if they weren't happy, why are passenger numbers increasing? 
From Switzerland, joined Jan 2006, 661 posts, 
From France, joined Oct 2003, 769 posts, 
From , joined Dec 1969, posts, 
From Italy, joined Nov 2005, 153 posts, 
From New Zealand, joined Nov 2001, 22874 posts, 
Printer friendly format 
