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Future Of Alaska Airlines  
User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Posted (8 years 8 months 2 days 5 hours ago) and read 6653 times:

Everyone has been so busy speculating over the future of NW and DL, what with the possible strikes and the bankruptcy and such that I haven't seen any threads about the future of Alaska. I did a search, and found nothing about it.

We've all seen the incidents that Alasks has been dealing with lately, they all seem to be happening WAY to close together. In fact I don't remember any other set of incidents so close together.

I find it strange that the airline can continue to operate without any sort of (visible) worry after the recent incidents, which include multiple depressurizations, POSSIBLE depressurizations, ignorant ground workers, and workers getting into fights with other airlines workers.

The latest I read was this: http://seattletimes.nwsource.com/htm...2002826382_webhandlerfight24.html, having to do with the fight.

Here is a list of the pressure problems. (from http://seattletimes.nwsource.com/htm...ocalnews/2002825573_alaska24.html)

Feb. 23: Forty-five minutes after departing Juneau, Alaska, the altitude-warning horn sounded aboard Flight 65, indicating insufficient cabin pressure. The 737-400 descended to 10,000 feet and continued to Anchorage as planned. One passenger was treated for ear pain. The cause of the incident is under review.

Feb. 22: Flight 397 from Ontario, Calif., to Seattle landed in Los Angeles because the crew believed the MD-80 was pressurizing more slowly than usual. A post-flight inspection indicated the system was functioning within normal levels.

Feb. 21: Flight 100 from Portland to Denver returned to Portland after oxygen masks in the 737-400 deployed 15 minutes after takeoff. The reason for the deployment, and whether it was linked to a pressurization problem, are under review.

Feb. 18: Flight 1 from Washington Reagan National to Seattle was diverted to Washington Dulles after pilots noticed a problem with the 737-700's pressure six minutes after takeoff. Mechanics found a rear door had not been latched properly.

Feb. 14: Flight 578 from Seattle to Denver returned to Sea-Tac 15 or 20 minutes after departure after the 737-400's pressurization system malfunctioned. Five passengers were treated for ear and sinus pain. The cause was an electrical malfunction.

Dec. 26: Flight 536 from Seattle to Burbank, Calif., made an emergency landing at Sea-Tac after a 1-foot-by-6-inch hole opened in the fuselage of the MD-83 at 26,000 feet, causing the plane to lose pressure. A ramp worker had bumped the plane with a baggage loader before takeoff and failed to report it.



In that article, the FAA doesn't appear worried about what has been happening, and I find that damn strange as well. Maybe Alaska is not "major" enough to worry about, but I think if it was NW, DL, CO, UA, or AA that the FAA would be ALL over it.

Another thing is Gang graffiti spray painted in the hold of at least one aircraft..

IMO- the problem stems from the outsourcing of the ramp workers. The company they have doing it now is extremely incompetant, and is more of a liability then anything.

If these problems continue, I can't see Alaska being able to continue operating, and I can see them going away a LOT faster then NW or DL.

Thoughts?

Chris


Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
57 replies: All unread, showing first 25:
 
User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 8 months 2 days 5 hours ago) and read 6618 times:

Quoting Airlinelover (Thread starter):
Thoughts?

Alaska aren't going anywhere anytime soon. They are profitable, gang graffiti isn't isolated to Alaska, the reported incidents aren't all that rare on other airlines, the FAA is behaving fairly within it's remit. My thoughts? It's not worth thinking about...


User currently offlineSpirtofalaska From United States of America, joined Jan 2005, 192 posts, RR: 4
Reply 2, posted (8 years 8 months 2 days 5 hours ago) and read 6581 times:

Quoting IFEMaster (Reply 1):
My thoughts? It's not worth thinking about...

exactly. Words right out of my mouth!



you fo'Coffee?
User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 3, posted (8 years 8 months 2 days 5 hours ago) and read 6548 times:

http://www.king5.com/sharedcontent/northwest/flash/alaska2.htm

I think Alaska has great futures ahead for them,,, only if......... They clean the Execs house. The airline is really headed in a bad direction, and the real blame could be aimed directly at Bill Ayer and crew.

Some will throw the blame on the media for all of the recent exposure, but remember that passengers will contact the media too. I think that Alaska has a serious road to climb after all of the issues they have exposed on them. Menzies is a huge black eye on Alaska, and to continue with them would be a disaster.


Clean house, and fix what the Bill Ayer crews have destroyed... The front line employees. The current execs forgot who makes the airline successful. They have dismantled work groups, outsourced work, and lost the trust of the remainder of the work staff.

On a side note, the passenger bookings and future bookings have to be affected. I have a source in res that says everytime an incident occurs, they have had passengers call and cancel reservations. Perhaps Alaska should be concerned about the customers and employees.



I Am A Different Animal!!
User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 4, posted (8 years 8 months 2 days 4 hours ago) and read 6536 times:

Talk about AS's future is premature. The company is in relatively good financial shape, posting a profit in the last quarter of 2005.

That being said (and despite the bad press they're getting in the Seattle media), the outsourcing of the SEA ramp has been an internal and external disaster. It has generated a lot of anger and bitterness among Alaska's employees, caused operational chaos over the summer and revelation that Menses still hasen't gotten their operational act together to the point that their presence has become a liability to the company's reputation for stellar customer service.

Worse still, the whole is now less about operational efficiency than it is about managerial hubris. AS management seem hell-bent on making the outsourced operation work whatever the cost to fleets or customer reputation. Hopes they could ride out the storm don't seem to be working though...

AS management need to swallow their pride and do the right thing: bring the ramp work back in-house.

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineS12PPL From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 8 months 2 days 4 hours ago) and read 6518 times:

Outsourcing they're ramp work was a terrible idea to begin with. I think everyone could see where that idea was headed. It was a horrible choice that is proving to be a horrible choice day in and day out. Menzies is a horrible company, which I doubt fully screens it's employees.

User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 8 months 2 days 4 hours ago) and read 6507 times:

Quoting F9Animal (Reply 3):

Clean house, and fix what the Bill Ayer crews have destroyed...

This I will agree with, and I'd be at the head of the line to sign a 'Menzies Out' petition. But, that said, the media attention will die down and turn it's attention to another airline for a while, and AS will be fine.

I would like to see Ayer and his cronies removed from office, but this is the fourth or fifth thread in as many days regarding the "impending doom" of Alaska, and barring a major incident (a fatal crash that points the finger firmly at Alaska negligence), I maintain my conclusion: AS will ultimately be fine. There are bigger and older airlines that are in worse situations...

As a sidenote, I'm an AS shareholder (albeit a small number of shares), and at the last Shareholder AGM, I spoke to several other shareholders regarding their opinions of Ayer and his gang, and most were airing on the side of negative. If something happened to cause a serious dip in ALK value, I think we'd see a large number of shareholders call an Interim Shareholder GM and ask for the head of Ayer and his buddies on a plate.


User currently offlineAS739X From United States of America, joined Apr 2003, 6161 posts, RR: 24
Reply 7, posted (8 years 8 months 2 days 4 hours ago) and read 6507 times:

Sorry to disagree, but this same crap happened when we had our own ramper. The reason that Menzies is making a name for themselves is that Seattle media has practically set up shop at Sea-Tac and as you said internally its been very bitter. Fact being though, Alaska rampers made the same mistakes, sent the wrong bags to wrong cites, etc. When I started with AS a was shocked in the mistakes AS rampers made. Now I am not saying it was the right thing to do, but let not forget Menzies at SEA gets into the news if one of their rampers slips on an oil spot.

I think Alaska's futures is good. I agree with you IFE and Spirit.

ASLAX



"Some pilots avoid storm cells and some play connect the dots!"
User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 8, posted (8 years 8 months 2 days 4 hours ago) and read 6502 times:

MISSION STATEMENT
To Have The Best People,
Provide The Safest and Best Service,
For The Best Value,
To Each Customer Each Day.

VALUES

Alaska Spirit
Alaska Spirit is the heart of Alaska Airlines. It springs from our rich heritage as a pioneer in a state where aviation plays a vital role in the life of every resident. Throughout our system, the Alaska Spirit defines the unique character of Alaska Airlines. Our fun loving, energetic, and adventurous personality flows from this spirit, as does our belief in service and community involvement. From our Alaska Spirit comes the pride, passion, and perseverance that sets Alaska apart.

Resourcefulness
Our bias towards action and our readiness to adapt to change and to master difficult challenges exemplify the "CAN DO" heritage of Alaska Airlines. We embrace an atmosphere where hard work, initiative, and teamwork are a tradition, and where creativity and innovation flourish.

Integrity
Our actions will reflect our absolute commitment to ethical and honest behavior. When faced with uncertainty we will always use our best judgment to do the "RIGHT THING."

Professionalism
As proven professionals, we each bring a high level of individual skill, expertise, and commitment to our work. We take great pride in the fact that our individual and collective accomplishments have earned broad respect and a reputation for safe, reliable, quality service.

Caring
Caring about and helping people is the soul of Alaska Airlines. We regularly go the extra mile to help our customers, our community, and each other with friendliness, caring, and genuine concern. We believe our lives are enriched by individual acts of kindness and compassion.

CRITICAL SUCCESS FACTORS

Safety
We have an uncompromising commitment to safety. The well being of our employees and customers will override any other consideration.

Continual Improvement
Our continuous improvement is driven by the willingness of each individual employee to embrace change, to pursue innovation and creativity, and to learn.

Quality People
We will attract and develop talented people who share the values and spirit of Alaska employees.

Profitability
Our corporate and individual success depends upon consistently producing profits sufficient to support growth and provide a reasonable return to our investors.

Quality Service
We differentiate ourselves from our competition by providing genuinely personal and caring service to our customers and continually finding better ways to meet their needs.

Reliability
We will provide a consistent, on time service upon which our customers can depend.






I guess we could say they are failing miserably at their own goals.



I Am A Different Animal!!
User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 9, posted (8 years 8 months 2 days 4 hours ago) and read 6485 times:

Quoting AS739X (Reply 7):
Sorry to disagree, but this same crap happened when we had our own ramper. The reason that Menzies is making a name for themselves is that Seattle media has practically set up shop at Sea-Tac and as you said internally its been very bitter. Fact being though, Alaska rampers made the same mistakes, sent the wrong bags to wrong cites, etc. When I started with AS a was shocked in the mistakes AS rampers made. Now I am not saying it was the right thing to do, but let not forget Menzies at SEA gets into the news if one of their rampers slips on an oil spot.

I think Alaska's futures is good. I agree with you IFE and Spirit.

ASLAX

No doubt that Alaska is a great airline. The media is not parked at Sea Tac. I can say that the national news scene is picking up on the recent mishaps. Don't forget that Ayer and gang should have known that this could happen before they made the decisions they made.

I think it was poor planning, poor exec decisions, and poor relations with employees that have Alaska in the rut they are in. Will Alaska pull out of this? I am sure, but under a new leadership structure. Granted I have very little positive to say about the status of the airline, I could never be happier to see Alaska be successful. They really need to curve back to what they were before all of this. I think they know what steps to take, but I think pride is going to be the death of it if they continue running the ship the way they are.

I agree, swallow it, and do what is right. The experiment failed, and it is not showing any signs of letting up. I think several airlines watched this unfold, and learned some valuable lessons. Safety is a huge issue, and Menzies has nothing safe about them.



I Am A Different Animal!!
User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 8 months 2 days 4 hours ago) and read 6485 times:

Quoting F9Animal (Reply 8):
I guess we could say they are failing miserably at their own goals

That must be subjective. I've never had a bad Alaska experience - always professional, they took care of me when I was on crutches (most excellently I might add), they've always flown me safely, the people I've dealt with have been an absolute pleasure, the service is quality, the service is reliable, and I'm happy to report as a shareholder that they are profitable.

Not too many failings to count there then...


User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 11, posted (8 years 8 months 2 days 4 hours ago) and read 6476 times:

Quoting IFEMaster (Reply 10):
That must be subjective. I've never had a bad Alaska experience - always professional, they took care of me when I was on crutches (most excellently I might add), they've always flown me safely, the people I've dealt with have been an absolute pleasure, the service is quality, the service is reliable, and I'm happy to report as a shareholder that they are profitable.

I think AS is fine. I like to fly them, and I've never had a bad experience. I just make sure I don't have to check my bags...

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineCmsgop From United States of America, joined May 2000, 137 posts, RR: 0
Reply 12, posted (8 years 8 months 2 days 4 hours ago) and read 6455 times:

I Fly them 6 times a year.SEA To PSP and SNA. I really Like them, I also like my Mileage Plan and free upgrades :*) Nothing like free Booze!

User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 13, posted (8 years 8 months 2 days 4 hours ago) and read 6455 times:

Quoting IFEMaster (Reply 10):
That must be subjective. I've never had a bad Alaska experience - always professional, they took care of me when I was on crutches (most excellently I might add), they've always flown me safely, the people I've dealt with have been an absolute pleasure, the service is quality, the service is reliable, and I'm happy to report as a shareholder that they are profitable.

Not too many failings to count there then...

CRITICAL SUCCESS FACTORS

Safety
We have an uncompromising commitment to safety. The well being of our employees and customers will override any other consideration.

Failed or failing grade. Menzies alone is a huge part of this.


Continual Improvement
Our continuous improvement is driven by the willingness of each individual employee to embrace change, to pursue innovation and creativity, and to learn.

Failed. They said this in September, and said everything was improving.... Today I beg to differ.


Quality People
We will attract and develop talented people who share the values and spirit of Alaska employees.

Failed. I suppose they think Menzies workers share the same values.



Profitability
Our corporate and individual success depends upon consistently producing profits sufficient to support growth and provide a reasonable return to our investors.

Pass for now. If they don't clean house, the cheeks will find other seats!



Quality Service
We differentiate ourselves from our competition by providing genuinely personal and caring service to our customers and continually finding better ways to meet their needs.

Pass on top/Fail on bottom. The employees of Alaska are the cream of the crop. Throw in Menzies, and you have the cream of the crap.



Reliability
We will provide a consistent, on time service upon which our customers can depend.


Fail.... Big time!!! Menzies is 80 percent of this one.




IFEMaster, there is no doubt that you were well taken care of, especially when you were on crutches. I have flown Alaska several times before all of the issues that have arisen. I was very happy with them, and I again have nothing but high marks for the employees that work to make the airline successful (NOT THE EXECS BTW). I just think it is time for the employees to have a fresh leader, and a fresh breath of fresh air (I guess we could throw the customers into that one too! LOL!) Even the Eskimo on the tail is starting to wear an oxygen mask!



I Am A Different Animal!!
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3108 posts, RR: 2
Reply 14, posted (8 years 8 months 2 days 4 hours ago) and read 6444 times:

Of my last 4 flights on AS, the experience has been the following:

12/19 - SEA-SMF: Departure 2 hours late due to late arriving aircraft
12/21 - SMF-SEA: Departure 90 mins late due to pilot calling in sick (and a second pilot taking a WN flight, even though an AS flight arrived 40 minutes earlier).
1/4 - SEA-SFO: On Time
1/6 - LAX-SEA: 90 minutes late, boarded one plane, to be told to get off due to mechanical - luckily I have status and was in F, so I was able to be reacommodated on a flight leaving soon rather than waiting for that plane to leave


The truth is that AS is scheduling themselves too thin, and this is taxing the fleet. The Menzies issue doesn't help either - a flight from DCA-SEA in November arrived on time, but I waiting nearly an hour for baggage.

AS needs to get competent people running their ground operating (I don't care if it is Menzies or who, but they need a total revamp). Secondly, they need to leave more slack in their aircraft utilization so that these mechanicals and other issues don't continue to ripple throughout the system.


User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 15, posted (8 years 8 months 2 days 4 hours ago) and read 6412 times:

The news I got was a little fresh, and changed dramatically in the last few minutes. Apparently the Port and another agency did door searches of employees at the airport today. Nice to see them being proactive! WTG!

[Edited 2006-02-25 00:59:59]


I Am A Different Animal!!
User currently offlineAirlinelover From United States of America, joined Jun 2001, 5580 posts, RR: 23
Reply 16, posted (8 years 8 months 2 days 3 hours ago) and read 6329 times:

People mentioned the management is screwing the people who MAKE the airline over. The front-line people. Pilots, F/A's, ticket, baggage, all of them.. That is true, but it is happening system-wide.

The layoffs of the Alaska employees and the hiring of the "outside" workers has brought a REAL hatred for management. Look at what NW did to their mechanics. And the replacement F/A's they've trained?? This adds fuel to a fire. The Alaska employees are scared as hell for their jobs, and it is starting to show. The UPPER MANAGEMENT is trying to cut cut cut but what they cut is safety.

I hope alaska doesn't go away, but if these "incidents" continue the publis will stop flying them. They'd rather have no meal, old hag F/A's, and planes that are 30 years old then the problems they see with Alaska.

Chris



Lets do some sexy math. We add you, subtract your clothes, divide your legs and multiply
User currently offlinePlanesNTrains From United States of America, joined Feb 2005, 5624 posts, RR: 29
Reply 17, posted (8 years 8 months 2 days 2 hours ago) and read 6277 times:

Quoting Airlinelover (Reply 16):
That is true, but it is happening system-wide.

Actually, to a large degree, industry wide.

Quoting Airlinelover (Reply 16):
The layoffs of the Alaska employees and the hiring of the "outside" workers has brought a REAL hatred for management. Look at what NW did to their mechanics. And the replacement F/A's they've trained?? This adds fuel to a fire. The Alaska employees are scared as hell for their jobs, and it is starting to show. The UPPER MANAGEMENT is trying to cut cut cut but what they cut is safety.

I think this is a perfect example of what's going on. While I agree with your synposis to a point, it nonetheless shows that employees are scared for their jobs, so are reacting - that is why so many things are getting to the media. It isn't just because Alaska is bad, but because employees are trying to leverage themselves to save their jobs/benefits. I don't begrudge them for that necessarily, but call a spade a spade.

F9Animal, I think this is definitely the thread to post your info on, and I think you approached it the same way I might (if I agreed 100% with you) which is to state the company's own goals and use that to contrast with reality. The problem is, we don't necessarily know what reality is at this point. Unrelated incidents? Facts twisted by the news? Incomplete details? Potential (and I stress that it is only for conversation - not an accusation) employee sabotage? Or is it really, really bad management, bad contractors, and poor maintenance? Anybody with the true facts please share.

The bottom line is, we just don't know the whole picture. It could be a variety of things playing out at one time. Menzies errors combined with some unrelated pressuriztion issues, and right at the time that the media and employees getting together to paint a picture of an unsafe airline. Kind of a perfect storm, but not one that warrants "Just one more crash..." and "They can't survive this..." type of comments.

In the end, F9Animal, you seem to have a real passion for this beyond the casual observer, which is fine, but I don't think it reflects the big picture of all that is going on.

Please, though, feel free to post as you wish. It's certainly good to have the discussion.

-Dave



Next Trip: SEA-ABQ-SEA on Alaska
User currently offlineGunsontheroof From United States of America, joined Jan 2006, 3508 posts, RR: 10
Reply 18, posted (8 years 8 months 2 days 2 hours ago) and read 6268 times:

Alaska is going to be fine, I think their current issues need to be resolved, but I don't think they're as serious as the media and some a.netters want to believe they are. They're one of the few airlines in the country turning a profit right now, their stock price is the second highest (last time I checked) among U.S. airlines, and their on-time performance should be improving soon as the new 738s come on and give their fleet some breathing room. One Alaska Air Group employee I met told me that AS is looking at having Swissport take over ground ops at SEA, and that Menzies is very likely to be shown the door sometime soon...I suppose we'll have to wait and see how the situation shapes up.


Next Flight: 9/17 BFI-BFI
User currently offlineF9Animal From United States of America, joined Dec 2004, 5078 posts, RR: 29
Reply 19, posted (8 years 8 months 2 days ago) and read 6182 times:

Quoting PlanesNTrains (Reply 17):
F9Animal, I think this is definitely the thread to post your info on, and I think you approached it the same way I might (if I agreed 100% with you) which is to state the company's own goals and use that to contrast with reality. The problem is, we don't necessarily know what reality is at this point. Unrelated incidents? Facts twisted by the news? Incomplete details? Potential (and I stress that it is only for conversation - not an accusation) employee sabotage? Or is it really, really bad management, bad contractors, and poor maintenance? Anybody with the true facts please share.

The bottom line is, we just don't know the whole picture. It could be a variety of things playing out at one time. Menzies errors combined with some unrelated pressuriztion issues, and right at the time that the media and employees getting together to paint a picture of an unsafe airline. Kind of a perfect storm, but not one that warrants "Just one more crash..." and "They can't survive this..." type of comments.

In the end, F9Animal, you seem to have a real passion for this beyond the casual observer, which is fine, but I don't think it reflects the big picture of all that is going on.

Please, though, feel free to post as you wish. It's certainly good to have the discussion.

-Dave

Hey Dave,

We may not see eye to eye on everything, but I think we both agree that Alaska needs to change some things. Another thing we can agree on is that Alaska is a great airline, just that some of the people at the wheel should not be at the wheel.

I could share tons of stories about some of the things I observed at Menzies. You would be in shock. I could share things that involve security issues that would make the hair on the back of your neck stick up for years. One of them involves hiring of felons. Some of the felons hired were holding management positions. <--- Well I guess that is a common issue, but not common with todays airline security requirements.

Aircraft being struck, and not reported. The first news story involving decompression due to a beltloader hitting a plane was not the first time a plane was hit and not reported. Luckily that aircraft met the earth safe!

I do hold a deep passion about the recent issues. I just don't want to see someone get hurt or killed over poor safety practices. And yes, if something is not changed quickly, we will be facing a very sad news story. I don't want to be the one that says, "I told you so."

I have lost sleep at night, worrying about this. Jokes aside, I really have alot to share. When Alaska and Menzies would not listen, the media did.



I Am A Different Animal!!
User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 20, posted (8 years 8 months 2 days ago) and read 6153 times:

Quoting F9Animal (Reply 19):
We may not see eye to eye on everything, but I think we both agree that Alaska needs to change some things. Another thing we can agree on is that Alaska is a great airline, just that some of the people at the wheel should not be at the wheel.

I could share tons of stories about some of the things I observed at Menzies. You would be in shock. I could share things that involve security issues that would make the hair on the back of your neck stick up for years. One of them involves hiring of felons. Some of the felons hired were holding management positions. <--- Well I guess that is a common issue, but not common with todays airline security requirements.

Aircraft being struck, and not reported. The first news story involving decompression due to a beltloader hitting a plane was not the first time a plane was hit and not reported. Luckily that aircraft met the earth safe!

I do hold a deep passion about the recent issues. I just don't want to see someone get hurt or killed over poor safety practices. And yes, if something is not changed quickly, we will be facing a very sad news story. I don't want to be the one that says, "I told you so."

I have lost sleep at night, worrying about this. Jokes aside, I really have alot to share. When Alaska and Menzies would not listen, the media did.

I saw some troubling things too when I worked there, so I totally understand what you are saying. As you say, I just hope no one gets killed over it.

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 21, posted (8 years 8 months 1 day 23 hours ago) and read 6098 times:

Coming from a customer's perspective (I'm MVP Gold on AS), I have mixed feelings about Ayer. I think in some ways he is stuck between a rock and a hard spot because he has had to make some difficult decisions in order to keep the airline solvent. AS has grown considerably over the last several years with the start of east coast service, and as a result I think they have gone through some growing pains.

But there is little to no doubt from an outsider's perspective that AS was a much happier place in the days of Steve Kelly. I can't remember if the "Alaska is MY Airline" campaign was under Ayer or Kelly, but regardless it seemed to reflect the attitude of employees under Kelly. Now granted the industry has changed since then, but employee morale flows down from the top, and if the employees don't trust their management, it creates for a bad working environment. And it seems like employees no longer trust management, which is a direct reflection on Ayer, whether he likes it or not.



GO ROCKETS
User currently offlineNonfirm From United States of America, joined Sep 2005, 434 posts, RR: 0
Reply 22, posted (8 years 8 months 1 day 23 hours ago) and read 6086 times:

Quoting Chugach (Reply 21):
Steve Kelly

It was John Kelly Who is probably happy he don't work at Alaska anymore.


User currently offlineChugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 23, posted (8 years 8 months 1 day 23 hours ago) and read 6062 times:

Quoting Nonfirm (Reply 22):
It was John Kelly Who is probably happy he don't work at Alaska anymore.

My bad! Don't know where I got Steve from.



GO ROCKETS
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 8 months 1 day 23 hours ago) and read 6056 times:

There was a time, I'd prefer AS over any other carrier, ANC-SEA or west coast. Then the time came when the service went down, the on time rankings went down, the baggage "mis-directions" went up . . . and that was in the early 2000s.

That's the time I began to avoid AS . . . except on intra-Alaska routes where they have us by the balls . . .

I will fly them next month out of state for the first time in five years. To be perfectly honest, I don't expect much but a "bus ride" to LAS and back. I will check luggage, I always do - I hope it arrives.

I'm sorry to say I just don't have a lot of positive expectations . . . just a ride to LAS and back with luggage arriving on the same ride. If that's all I get I'll be fine.

AS, while a decent, safe, fairly reliable carrier is but a shadow of what it was in the 80s and 90s. Unfortunately.

It will survive, and I'm sure it will get better.


25 PlanesNTrains : To be honest, I have almost no knowledge or opinion on current management. If you tell me they're lousy, I'll have to take your word for it, and I'd
26 JayinKitsap : In today's airline industry there are incredible pressure to cut costs. Think of the in flight service. I remember getting hot food on flights SEA - S
27 QXatFAT : Well I am not to big on Alaska eather. I flew a LA to Puerto Vallarta flight on a MD 80 and was not pleased on that flight. MD 80's freak the HECK out
28 PlanesNTrains : You're in luck. That's exactly what they're doing. They ordered 35 737-800's last year, and I think they just added to it. In the meantime, the MD's
29 QXatFAT : I ment QX as you caught. Thank you. I get your point about the cold part. I just think that QX is to good of an airline to lose over AS. I dont think
30 F9Animal : I think it would be smart to raise the white flag, before the customers do. In no way am I a disgruntled ex-employee. When one uses every resource av
31 AS739X : QXatFAT: if you go to Mexico again I will tell you your not getting an MD80. The MD80's will be flying no more Mexico. That was announced about 6 week
32 QXatFAT : So you dont think that QX could break off some how? Thanks for inlightening me though AS739X. I am just trying to figure things out on how a pretty g
33 Nonfirm : [quote=QXatFAT,reply=32]So you dont think that QX could break off some how? Thanks for inlightening me though AS739X. I am just trying to figure thing
34 F9Animal : Alaska owns Horizon. Horizon has a great product just like Alaska does. You got nothing to worry about QSatFAT. Alaska just needs to work on the uppe
35 Cyclonic : Alaska will be around for a long while to come yet. They aren't too bad to fly on either. I just hope they get their issues under control.
36 Post contains images Flight7E7 : Let's all hope that the obvious and not so obvious managment and maintenance issues are addressed by both AS and government officials (ha!)...before a
37 F9Animal : My exact worries! I think a Gordon Bethune would be a good candidate for Alaska! In fact, there are a few goodies that could really turn Alaska into
38 QXatFAT : So then what does it take for things to get moving on the ex. issue? Does it take a strike? Does it take pax choiseing other airlines to fly to desti
39 Ctbarnes : God, I hope you're right. Alternatively shareholder pressure, or an increasingly fed-up board of directors could push through change as well. Charles
40 F9Animal : Lots of factors. Confidence in his ability is starting to show a bad grade. He may decide to lay down his torch. He could also be forced out. The air
41 QXatFAT : Do you think that Jeff Pinneo has enough say from QX to push Ayer to the right direction? Obveusly Pinneo would not want Ayer to bring down the compan
42 BeachBoy : Having just flown AS/QX SEA-LAS, SEA-ORD, and SJC-SEA-PDX-LAS (all ontime), I think there is no comparison between AS and any of the other airlines fl
43 ASFlyer : Alaska doesn't sell food from SEA-SAN and in the markets that we do sell food, we sell the wraps for $5. They're quite good actually.
44 F9Animal : I agree BeachBoy. The front line employees do have a commitment to service. There is no doubt though that Alaska has gone from first to worst when lo
45 737-990 : From every financial perspective out there, AS is the second healthiest domestic airline after Southwest, and as long as wall street and the stock ho
46 Post contains images PlanesNTrains : I think that is a subjective statement at best. I don't know the heart of every Alaska employee, but after talking with a few it's clear that they, a
47 Jetboy319 : Just a side note... we do not OWN Horizon Air. Alaska Airlines and Horizon Air together make up the Alaska Air Group. We operate as sister carriers.
48 F9Animal : There were too many "ifs" when this happened. I have heard that a few inches or feet off, it could have been very bad. I am not a mechanic, but a mec
49 F9Animal : Thanks for the clairification. Just a quick question regarding the "sister" company. Why does it have to be a sister, and not a brother? Is Alaska Ai
50 Post contains images Jetboy319 : LOL Very good question indeed. I imagine it is the same thing as "Sister Cities"..... That's just how it's always been I guess
51 Post contains images PlanesNTrains : There is a lot of speculation in this thread, but again, not a lot of facts. I agree that things look pretty ugly from the outside, and I don't doubt
52 Post contains links F9Animal : Aloha Flight 243, 28 April 1988. The aircraft suffered an explosive decompression and lost approximately 1/3 of its roof while cruising at FL190. Pre
53 Post contains images Murchmo : I think we could nit-pick any airline and say they're going down hill. It seems AS has been on the down side of luck lately though. But it doesnt see
54 PlanesNTrains : I knew that one, but since it was somewhat unique to that situation, I didn't consider it directly related. I forgot about this one in regards to pre
55 F9Animal : I totally agree. I guess avoiding the "If's" would be the best thing that could happen from all of this. I just hope that they get their act together
56 Bartolo : Hola, I read probably the majority of postings but got tired of the AS/Menzies hate. My question for everyone here that's an expert is; 1. How many in
57 Post contains links SeaTran : Profitable? Look here: http://finance.yahoo.com/q/is?s=ALK&annual . Or here: http://moneycentral.msn.com/investor...ub/results/statemnt.asp?Symbol=AL
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