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American Eagle New Policy  
User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Posted (8 years 7 months 1 week 3 days ago) and read 5043 times:

I was reading one on my airline magazines last night and what did I see... American Eagle is now charging coach passengers for soft drinks and for pillows and blankets. Now that is just to much. It's bad enough paying for the high price ticket. But, now we have to pay for not only the food but the soft drink to wash that food down with.... What is next???????? Charging to use the restroom???????

29 replies: All unread, showing first 25:
 
User currently offlineLoggat From United States of America, joined Feb 2000, 666 posts, RR: 0
Reply 1, posted (8 years 7 months 1 week 3 days ago) and read 5040 times:

Isn't it just a test program out west somewhere? I thought they were going to try out the system and see how well it went over. Are you saying it is now a permanent feature of their whole operation nationwide?


There are 3 types of people in this world, those that can count, and those that can't.
User currently offlineTinkerBelle From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 7 months 1 week 3 days ago) and read 5026 times:

This was discussed here a couple of months ago. Interesting though that they are actually charging a buck for a soda.

User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 3, posted (8 years 7 months 1 week 3 days ago) and read 5012 times:

Yes it is a test program out of LAX. However, they are planning to roll it out in the next few months system wide. Now that is per the artical I just read. I will find out next weekend when I will be flying them from DFW to HOU.

User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 4, posted (8 years 7 months 1 week 3 days ago) and read 4962 times:

Quoting DTWAGENT (Thread starter):
Charging to use the restroom???????

Well, it is done in some places...

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineCtbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 5, posted (8 years 7 months 1 week 3 days ago) and read 4948 times:

Quoting Newark777 (Reply 4):
Quoting DTWAGENT (Thread starter):
Charging to use the restroom???????

Well, it is done in some places...

Please! Don't give AA any ideas!

Quoting DTWAGENT (Reply 3):
Yes it is a test program out of LAX. However, they are planning to roll it out in the next few months system wide.

Surprise, surprise...

Charles, SJ



The customer isn't a moron, she is your wife -David Ogilvy
User currently offlineCommavia From United States of America, joined Apr 2005, 11712 posts, RR: 62
Reply 6, posted (8 years 7 months 1 week 3 days ago) and read 4939 times:

The test was cancelled early as the general response to the program from customers was, say, "less than favorable." It won't be rolled out system-wide.

User currently offlineTinkerBelle From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 7 months 1 week 3 days ago) and read 4939 times:

Quoting Newark777 (Reply 4):
Well, it is done in some places...

What airline charges to use the restroom? WN or Ryanair?  duck 


User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 8, posted (8 years 7 months 1 week 2 days 23 hours ago) and read 4925 times:

Quoting TinkerBelle (Reply 7):
What airline charges to use the restroom? WN or Ryanair?

I didn't know Ryanair actually spent extra money to have bathrooms installed in the first place.  Wink

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 7 months 1 week 2 days 23 hours ago) and read 4822 times:

Quoting TinkerBelle (Reply 7):
What airline charges to use the restroom? WN or Ryanair?

Whomever it is, it isn't Southwest...


User currently offlineIADCRJ From United States of America, joined Mar 2005, 332 posts, RR: 1
Reply 10, posted (8 years 7 months 1 week 2 days 22 hours ago) and read 4788 times:

Quoting Commavia (Reply 6):
The test was cancelled early as the general response to the program from customers was, say, "less than favorable." It won't be rolled out system-wide.

Lets hope that this is the true outcome of this experiment. Kudos to all of those customers that boycotted this experiment and saving the free sodas for AA and possibly other airlines


User currently offlineIADCRJ From United States of America, joined Mar 2005, 332 posts, RR: 1
Reply 11, posted (8 years 7 months 1 week 2 days 22 hours ago) and read 4772 times:

Quoting DTWAGENT (Thread starter):
American Eagle is now charging coach passengers for soft drinks and for pillows and blankets. Now that is just to much. It's

The pillows have been removed but the blankets are still present on AA Eagle's planes free of charge still fortunately. I definately have a feeling now that this article that you read was refering strictly to this experiment of theirs.


User currently offlineTornado82 From , joined Dec 1969, posts, RR:
Reply 12, posted (8 years 7 months 1 week 2 days 22 hours ago) and read 4758 times:

Quoting DTWAGENT (Thread starter):
. American Eagle is now charging coach passengers for soft drinks and for pillows and blankets.



Quoting TinkerBelle (Reply 2):
Interesting though that they are actually charging a buck for a soda.

Allegiant charges $2. Hell, in a vending machine the 12oz cans are typically 75 cents or less, even the 20oz bottles are typically no more than $1.25, unless you're at a theme park or something.


User currently offlineFutureFO From Ireland, joined Oct 2001, 3132 posts, RR: 21
Reply 13, posted (8 years 7 months 1 week 2 days 22 hours ago) and read 4735 times:

On our AAC flights there are no pillows or blankets. They were taken off on 01 Nov of last year. Also we are not serving any snacks on AAC.



Sean from MCO and SDF



I Don't know where I am anymore
User currently offlineTinkerBelle From , joined Dec 1969, posts, RR:
Reply 14, posted (8 years 7 months 1 week 2 days 22 hours ago) and read 4735 times:

Quoting OPNLguy (Reply 9):
Whomever it is, it isn't Southwest

LOL. That was a joke... Just a cheap shot @ WN for some weekend humor.  biggrin 


User currently offlineIowaman From United States of America, joined May 2004, 4405 posts, RR: 6
Reply 15, posted (8 years 7 months 1 week 2 days 21 hours ago) and read 4642 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting TinkerBelle (Reply 7):
What airline charges to use the restroom? WN or Ryanair?



Quoting OPNLguy (Reply 9):
Whomever it is, it isn't Southwest...

Yes, and WN still gives out peanuts and soda on all flights and snackpacks on the longer flights.



Next flights: WN DSM-LAS-PHX, US PHX-SJD.
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 16, posted (8 years 7 months 1 week 2 days 21 hours ago) and read 4638 times:

Quoting DTWAGENT (Thread starter):
American Eagle is now charging coach passengers for soft drinks and for pillows and blankets

ONLY INTO/OUT OF LAX. it's an experiment that will probably not last long.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2394 posts, RR: 2
Reply 17, posted (8 years 7 months 1 week 2 days 19 hours ago) and read 4519 times:

Quoting OPNLguy (Reply 9):
Whomever it is, it isn't Southwest

You would if the WA is repealed! Sorry. Couldn't help myself.
 mischievous 


User currently offlineAvConsultant From United States of America, joined Feb 2006, 1360 posts, RR: 3
Reply 18, posted (8 years 7 months 1 week 2 days 19 hours ago) and read 4515 times:

I am amazed Eagle reacted to the negative response. People do not fly for the soda's or meals especially on a regional carrier. I think it's brilliant idea for stage lengths under 2 hours. As long as the passengers are notified in advance.

If you're shopping in the mall or go to the movies, people pay for soda's. In fact, I wonder if an airline chose not to provide a beverages service how many passengers would notice.

If I pay $2 and still do not receive full can then we have problems.


User currently offlineAntoniemey From United States of America, joined Dec 2005, 1572 posts, RR: 4
Reply 19, posted (8 years 7 months 1 week 2 days 18 hours ago) and read 4430 times:

Quoting Tornado82 (Reply 12):
Allegiant charges $2. Hell, in a vending machine the 12oz cans are typically 75 cents or less, even the 20oz bottles are typically no more than $1.25, unless you're at a theme park or something.

Or at BNA... They charge a full $1 for a can from the vending machine OUTSIDE Security, $1.50 for a bottle, I believe, at the "Snack bar" right before security... and past security, $1.50 gets you a can... Once past security you have other options, but those are also overpriced... all the airport's current concessions are run by the same company.

ON the charging for soda aboard, I don't see too big an issue as long as they notify you before the flight so that you can bring your own.



Make something Idiot-proof, and the Universe will make a more inept idiot.
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4750 posts, RR: 45
Reply 20, posted (8 years 7 months 1 week 2 days 14 hours ago) and read 4217 times:

Quoting Commavia (Reply 6):
The test was cancelled early as the general response to the program from customers was, say, "less than favorable." It won't be rolled out system-wide.

another brilliAAnt ideAA



Some see lines, others see between the lines.
User currently offlineFlyboy36y From United States of America, joined Mar 2000, 3039 posts, RR: 7
Reply 21, posted (8 years 7 months 1 week 2 days 9 hours ago) and read 3621 times:

Quoting AvConsultant (Reply 18):
If you're shopping in the mall or go to the movies, people pay for soda's. In fact, I wonder if an airline chose not to provide a beverages service how many passengers would notice.

Umm, the day AA charges me $$ for soda, is thae day I'm done with AA. I have put up with a lot with AA since I moved to Cleveland from NY. I have flewn ERJs back to New York each month when CO uses 737s. I have paid for snack packs necause there are no more free pretzles where CO gives a snack for free. I have been delayed because AA's ERJs cant flt in the weather that CO's 737 are fine in. I have sat in the main terminal, DESPITE my Admiral's Club membership (AA clsed the CLE Lounge a while back) whele CO has a full service lounge. I have put up with a lot, and despite moving to a nonhub city I still fly enought to maintain platinum. After all that, the day I sit on AA and they want to CHARGE me for a soda is the day that I will never buy a ticket on them again. I want a relaxing flight. I don't wanna fuble around for money. Even bus companies provide free soda. You "consultants" seem to, en mass, be trying to change the American SERVICE ethioc to one of non-existant service with a traveling public that likes it so that the airlines can cut fares. When I pay AA $75 dollars more than CO to fly 'em on an ERJ for 10,50 miles (MIA-CLE) they damn well better give me a drink at least. It is unbelievable that some "industry expersts" are ranting about how service iss unimportant. On Eagle I can live without peanuts or pretzles but in the dry cabin air.... Arg... you people frustrate me!

Oh, and about the outsourced call centers? Yeah, I hate 'em. Because the staff is incompetant and can hardly speak english! Sorry, I don't need to learn Hindi to buy a Dell. Well, apparently, I do.

As for the WALL MART mentality, you tell me to pay a fair price.... I don't even have that option. I once tried to move into a higer AA fare class than the lowest available with the same restrictions and the system would not let me.

[Edited 2006-02-26 08:08:59]

User currently offlineJhooper From United States of America, joined Dec 2001, 6204 posts, RR: 12
Reply 22, posted (8 years 7 months 1 week 2 days 6 hours ago) and read 3337 times:

Quoting Commavia (Reply 6):
The test was cancelled early as the general response to the program from customers was, say, "less than favorable." It won't be rolled out system-wide.

What did Eagle think the response was going to be? Another cheap shot, indeed. It's just like airlines taking pillows off their airplanes; rediculus. Watch and see those stupid experiments spreading to other airlines. Flying feels more and more like being on a school bus. Except for, as someone mentioned, Southwest, the so-called "no-frills" airlines. Why do you think WN is making money? They deliver a good product at a fair price, while finding ways to do things more efficiently without jipping customers.



Last year 1,944 New Yorkers saw something and said something.
User currently offlineNzrich From New Zealand, joined Dec 2005, 1522 posts, RR: 1
Reply 23, posted (8 years 7 months 1 week 2 days 6 hours ago) and read 3297 times:

Quoting Flyboy36y (Reply 25):
Umm, the day AA charges me $$ for soda, is thae day I'm done with AA. I have put up with a lot with AA since I moved to Cleveland from NY. I have flewn ERJs back to New York each month when CO uses 737s. I have paid for snack packs necause there are no more free pretzles where CO gives a snack for free. I have been delayed because AA's ERJs cant flt in the weather that CO's 737 are fine in. I have sat in the main terminal, DESPITE my Admiral's Club membership (AA clsed the CLE Lounge a while back) whele CO has a full service lounge. I have put up with a lot, and despite moving to a nonhub city I still fly enought to maintain platinum. After all that, the day I sit on AA and they want to CHARGE me for a soda is the day that I will never buy a ticket on them again. I want a relaxing flight. I don't wanna fuble around for money. Even bus companies provide free soda. You "consultants" seem to, en mass, be trying to change the American SERVICE ethioc to one of non-existant service with a traveling public that likes it so that the airlines can cut fares. When I pay AA $75 dollars more than CO to fly 'em on an ERJ for 10,50 miles (MIA-CLE) they damn well better give me a drink at least. It is unbelievable that some "industry expersts" are ranting about how service iss unimportant. On Eagle I can live without peanuts or pretzles but in the dry cabin air.... Arg... you people frustrate me!

May I ask if CO still provide snacks ,drinks, a full lounge ,jet service and are cheaper than AA , why do you not fly them ? It sounds to me like your being ripped off !!!! I know which airline i would be choosing given all those facts and it wouldnt be AA..As surely you would easily get the same status at CO in no time at all...Whats keeping you loyal to AA ?????



"Pride of the pacific"
User currently offlineG4resagent From United States of America, joined Oct 2005, 300 posts, RR: 0
Reply 24, posted (8 years 7 months 1 week 2 days 5 hours ago) and read 3226 times:

Allegiant does it, and it makes money. About half the pax bring there own stuff on-board (from what I hear).

25 AvConsultant : I concur. Why stay with AA, CO has a great product.
26 Flyboy36y : Part of it is years of loyalty to AA (I Know the staff by name at JFK, CLE, LHR. Part of it the frequent op-ups on mainline flights (including a rece
27 Post contains images Boeingfanyyz : AC has already entered the tunnel of no return! Well, they could probably start charging you for a seatbelt, and then probably the cushioning on your
28 Sllevin : My understanding is that the 'experiment' already proved a failure and has been discontinued as of February 1st; the magazines are just printed with a
29 DTWAGENT : You do know that if your flying ORD-HNL or ORD-OGG or DFW-HNL/OGG you have to pay for your food on these flights with American Airlines. Now that is a
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