BishopOfPHL From United States of America, joined Apr 2004, 105 posts, RR: 0
Reply 6, posted (9 years 3 weeks 5 days ago) and read 8614 times:
I like it. DL took the opportunity to exploit one metric that makes them look good, and Air Tran fires back with about 6 or 7 that do the same for them.
The best part is the quote from their VP of Planning: "I would have thought Delta would have more important things to focus on with their bankruptcy, record losses and pending pilots' strike than this, but I appreciate them giving us the opportunity to set the record straight."
73G From United States of America, joined Jan 2006, 128 posts, RR: 1
Reply 8, posted (9 years 3 weeks 4 days 23 hours ago) and read 8490 times:
Tough week for Delta's PR folks. First having to backtrack on the 'phantom' schedule changes and now issuing a press release which begged for the response given by AirTran. Dumb mistakes...par for the course these days.
DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 10, posted (9 years 3 weeks 4 days 23 hours ago) and read 8468 times:
I'll consider switching to AirTran for a majority of my flights when they offer flights everywhere I need to go and when I want to go there. I'll also consider them if they are part of an alliance that will get me anywhere (almost seamlessly) in the world.
I won't consider changing to them for a few measly percentage points of on-time arrival as I never get bumped, hardly ever get my flight cancelled that I don't rescheduled for the next one in an hour or two, and in the two times DL has lost my bag in the past 20 years they had it back to me the same evening so that becomes a moot point as well.
Quoting Rdwelch (Reply 7): As they say in the ring, or quoting Marvin Gaye, "Let's get it on!"
Two completely different meanings for the same set of words. I prefer the second one with someone of a female nature...of course that is my wife.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
Mikey711MN From United States of America, joined Nov 2003, 1410 posts, RR: 8
Reply 12, posted (9 years 3 weeks 4 days 23 hours ago) and read 8446 times:
Quoting Kevin Healy, AirTran Airways' vice president of planning: "AirTran Airways would like to congratulate Delta on this accomplishment, but why stop there? Let's look at all consumer metrics reported by the DOT, including cancelled flights, lost bags, oversales and complaints. Based on the most recent DOT report, Delta was 21 percent more likely to cancel your flight, 64 percent more likely to lose your bag, an astounding 1,440 percent more likely to bump you against your will and, I suppose, not surprisingly, Delta customers complain 93 percent more about their Delta flights and service than AirTran customers."
grr...I couldn't find the more commonly used KO pic used in Non-Av
Ptharris From United States of America, joined Dec 2005, 282 posts, RR: 4
Reply 14, posted (9 years 3 weeks 4 days 23 hours ago) and read 8341 times:
Ya-freakin-hoo! Good for FL! Hey, airlines have been doing this kind of bantering for years. The WN ad that Atrude777 posted is a classic example. I couldn't help from laughing out loud when I read that quote about DL focusing on other things. What was funny about the whole article is that they could have easily just stated the facts and left it there. But the gloves came off and David took a swing at Goliath and it landed and landed right on the eye. DL will have to brush this off somehow.. mostly they'll just ignore it. But, if they want to keep in good time, they'll throw a statement back.
Ahh, the good ol' days. I remember when this used to be a common occurance. Keeps airlines on their toes and working hard to getting the job done. The industry keeps this kind of action up, we just might see the return of some great airlines.
Let the games begin!
If at first you don't succeed, skydiving isn't for you.
FA4B6 From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 3 weeks 4 days 22 hours ago) and read 8233 times:
I agree with everyone!!
I especially liked the last paragraph:
"So if you don't need to get there and don't really like your luggage, fly Delta; but when the trip matters and you really want to get to your final destination with your bags and a smile on your face, fly AirTran Airways," said Healy. "I would have thought Delta would have more important things to focus on with their bankruptcy, record losses and pending pilots' strike than this, but I appreciate them giving us the opportunity to set the record straight."
Wjcandee From United States of America, joined Jun 2000, 5453 posts, RR: 22
Reply 18, posted (9 years 3 weeks 4 days 22 hours ago) and read 8168 times:
Well...this is a little like Trump and Martha Stewart fighting. Gee...why are they all of a sudden bickering in the media about "The Apprentice"? OH, WHAT A COINCIDENCE! THERE'S A NEW SEASON STARTING!
The real point of Delta's press release was to say, "Despite all the negative crap you've heard recently, we're really operating just fine." They probably hoped for a little squib in the AJC (the local paper) reporting the figures and reminding Atlantans that they're basically still running a decent operation.
Unfortunately, they led with their chin by mentioning their competitor. The Airtran press release is EXACTLY the kind of thing that I used to be tasked to write -- something that just takes the facts and spikes them 10 feet into the opponent's butt, along with a little snippy characterization at the end as sort of a victory dance. Sometimes it would go out as is. Sometimes someone with a little perspective would say, "Well, that's not where we really want to go", and we'd take out the victory dance.
The little report on the statistics would go on page 23 of the paper in the lower right corner: "Delta reports on-time statistics". But media LOVE FIREWORKS. So, this snide Airtran release might get them a little better press: "Sparks Fly Between Atlanta Airlines" on page 3.
At the end of the day, the Delta-leaning fliers who were worried about the bankruptcy come away thinking, "Okay, they're still performing adequately." The folks who were afraid to fly Airtran come away thinking, "Gee, I guess they have a pretty decent operation." The folks who might have switched to an out-of-town carrier think, "Okay, I guess I can fly one of my hometown carriers." And life goes on.
For the "club-them-in-the-head-with-a-2x4" kind of document that this was, it was great writing. Not elegant, but these things aren't supposed to be. It's the skinny kid who knows karate knocking the bully on his ass the first time the guy even looks his way.
JetBluefan1 From United States of America, joined Dec 2003, 3057 posts, RR: 13
Reply 19, posted (9 years 3 weeks 4 days 21 hours ago) and read 8130 times:
Wow. I never thought I'd see the day...
It's nice to see AirTran respond so quickly and so strongly. Though Delta didn't mention AirTran in its press release, 99.9% of all Atlantans knows who they are referring to. AirTran referring to Delta by name sort of surprises me however.
Actually, it doesn't. Remember the whole FlyI at CLT fiasco?
Most people on a.net hate JetBlue. Get used to it.
Jerion From United States of America, joined Jun 2004, 253 posts, RR: 1
Reply 23, posted (9 years 3 weeks 4 days 20 hours ago) and read 7952 times:
Yes! Delta mentions AirTran in the title and once in the first paragraph.
I laughed my @ss off when I read the AirTran release.
Quoting JetBluefan1 (Reply 19): It's nice to see AirTran respond so quickly and so strongly. Though Delta didn't mention AirTran in its press release, 99.9% of all Atlantans knows who they are referring to. AirTran referring to Delta by name sort of surprises me however.
OttoPylit From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 3 weeks 4 days 20 hours ago) and read 7889 times:
Quoting WesternA318 (Reply 21): DeltaGator, If you'd like, I'll send you a few free passes in BizClass on FL for this year.
And that will help him how? Offering him anything that he didn't ask for? He didn't ask for free upgrades on FL. But everything he did ask for, FL can't provide.
Personally, I never thought I would see the day Delta would stoop to FL's level of marketing. However, it did give FL a chance to make an ass of theirselves with a retort. They like to mention all the things that DL is "more likely" to do(as if DL tried to do these things) and forgets to mention that they aren't even half the size of FL. For instance:
Delta AirTran %
Air Lines Airways Difference
On-time Arrival All Airports 77.3 % 75.3 % 2.7 %
Atlanta 75.7 % 73.7 % 2.7 %
Common Airports (All DAL) 74.0 % 75.2 % -1.7 %
Delta posted higher than FL on all statistics in on time arrivals, but when it refered to "common airports"(anyone notice no other airline statistics ever mention this, therefore FL just made this one up for themselves?) the difference is only 1.7% in favor of FL. Pretty insignificant, considering that DL is twice as large as FL, so 1.7% isn't exactly newsworthy, especially in a "common airport" area that FL made up.
Now, math was never a major for me in college, but I don't see .3% difference as 21.4%. Anyway, lets just say it is for arguments sake. Delta will cancel your flight 1.7% of the time, as compared to the smaller rival's 1.4%. Given that DL is twice as large, that would account to Airtran being MORE LIKELY to cancel your flight than DL! Way to go, FL!!!
Lost Bags (per 1,000 passengers) 6.71 4.09 64.1 %
Same as before. I don't see how 2.62% difference equates to 64.1%, but anyway...FL loses your bags only 2% less than DL does. Given that DL is twice as large as FL, that means FL has some serious problems with their bags. Given that their interline bags with other airlines DON'T EVEN include bag tag numbers, its not surprising why. If your not going to have a number to track a bag, why even put a tag on it in the first place?
Now, I looked into this one and talk about a typo. Airtran is reporting October-December 2005 traffic, NOT January. If they chose to scroll down a little more in the DOT report, they would see that over the course of 2005, FL's denied boarding numbers are much closer, 0.37 as compared to DL's 1.31! Not exactly the 1,440% that FL would like.
Now, they are correct in this category. And from that, once again, Delta is the larger of the 2 airlines, so it should have twice as many complaints as FL, right? Nope. In order for DL to be eclipsing FL with twice as many complaints, they would have to have 1.48 complaints per 100,000 passengers. Therefore, statistically speaking, FL has more complaints than DL if you were to compare them evenly.
So, as much as FL would like to spin the numbers(as some folks on these boards like to do as well), the numbers don't play out when compared to the size of the carriers. When you do that, FL is far and above worse than FL, not surprisingly. Also, over the course of 2005, DL played out better than FL in several monthly categories as well.
Now that DL stated the facts and FL came back with high-school name calling in knee-jerk defense, its pretty clear that FL can't help but admit that DL has them beat, so they spin some numbers and shoot out wrong percentages. And considering that FL is freaking out that DL is starting to challenge them on their own monopolistic routes, it should be interesting to watch it play out.