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US Express Ops - Who Will Focus In On This Area  
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Posted (8 years 5 months 4 weeks 21 hours ago) and read 3936 times:

I know we have talked about this before but I was wondering if anyone was in the know as to when someone in Tempe will be starting to focus on express operations? Areas like ramp, image, performance...that sort of thing.

Thanks.


Success is getting what you want...happiness is liking what you get
8 replies: All unread, jump to last
 
User currently offlineNkops From United States of America, joined Jun 2005, 2662 posts, RR: 6
Reply 1, posted (8 years 5 months 4 weeks 21 hours ago) and read 3916 times:

I think someone in PHX (YV) should be the one focusing on the Express Ops, image, etc. It shouldn't be US problem.


I have no association with Spirit Airlines
User currently offlineApodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 2, posted (8 years 5 months 4 weeks 21 hours ago) and read 3908 times:

Quoting Nkops (Reply 1):
I think someone in PHX (YV) should be the one focusing on the Express Ops, image, etc. It shouldn't be US problem

Maybe in the PHX hub, but in most of the East Coast Hubs the Express Ops is managed by Piedmont, not YV. And someone needs to focus on this soon in my opinion.


User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 3, posted (8 years 5 months 4 weeks 19 hours ago) and read 3822 times:

YV needs to stay as far away from the ramp as possible. This needs to come from someone at mainline US. It's time someone in Tempe realizes that the service provided by Piedmont is terrible.


Success is getting what you want...happiness is liking what you get
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3289 posts, RR: 4
Reply 4, posted (8 years 5 months 4 weeks 19 hours ago) and read 3807 times:

Based on what ZW? My last 3 trips to or thru PHL had delays or cancellations on Air Willy. Trying again with a PHL connection next week. The Piedmont flights were just fine, and Piedmont employees in PHL got me rerouted quickly. That being said, since there are so many different Express carriers now, somebody at HQ should be setting common standards for service on ground and inflight. Customers don't usually know which Express operates the flight.

User currently offlineNkops From United States of America, joined Jun 2005, 2662 posts, RR: 6
Reply 5, posted (8 years 5 months 4 weeks 18 hours ago) and read 3771 times:

Quoting ATWZW170 (Reply 3):
YV needs to stay as far away from the ramp as possible

I mis-read the original post... I was thinking of the PHX hub only... sorry!!! That is why I mentioned YV. I didn't realize the other hubs were that bad. Of course, PHL has always been a tough place to connect thru, especially mainline to express or vice-versa



I have no association with Spirit Airlines
User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 6, posted (8 years 5 months 4 weeks 16 hours ago) and read 3691 times:

If you look at the delays here in PHL, they aren't because of AWAC. Can't say the same about he cxlnd flight. If a flight is delayed more than likey it was because they waited for the ground crew. Flight crew delays are very low for AWAC, highest I've ever seen them is like 20 in a day. And I'm not talking about Piedmont flights, rather the ramp crew here in PHL.


Success is getting what you want...happiness is liking what you get
User currently offlineApodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 7, posted (8 years 5 months 4 weeks 14 hours ago) and read 3628 times:

Quoting ATWZW170 (Reply 6):
If you look at the delays here in PHL, they aren't because of AWAC. Can't say the same about he cxlnd flight. If a flight is delayed more than likey it was because they waited for the ground crew. Flight crew delays are very low for AWAC, highest I've ever seen them is like 20 in a day. And I'm not talking about Piedmont flights, rather the ramp crew here in PHL.

I have heard stories about a Pilot and a Gate agent having to unload the gate checked bags off an RJ because no ground crew showed up for 20 minutes after the plane pulled in. Thats unacceptable.


User currently offlineATWZW170 From United States of America, joined Oct 2004, 904 posts, RR: 3
Reply 8, posted (8 years 5 months 4 weeks 14 hours ago) and read 3601 times:

Oh yeah, that happens. I've seen pilots get out and bring in the plane....not a smart thing but the passengers are basically trapped. I've seen a TON of things that are stupid.


Success is getting what you want...happiness is liking what you get
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