Hole_Courtney From United States of America, joined Jun 1999, 569 posts, RR: 1 Posted (14 years 6 months 1 week 22 hours ago) and read 1221 times:
I would like to hear some opinions on the overall service on Southwest Airlines. Personnally I think that people are too stupid to realize that major airlines charge almost the same rate for most flights and have better service than Southwest.
"[He] knew everything about literature, except how to enjoy it." - Yossarian, Catch 22
Bush From Canada, joined May 1999, 153 posts, RR: 0 Reply 1, posted (14 years 6 months 1 week 21 hours ago) and read 1221 times:
You're so right. (By the way, HOLE rocks!) We have the same situation in western Canada with WestJet. It's a discount airline that the idiots fly on, not realizing that both Canadian Airlines and Air Canada offer full service for the same fare. The only benefit to the discount airlines is they aren't as restrictive when it comes to advance booking periods. Wow...I'm sold.
Ben2 From , joined Dec 1969, posts, RR: Reply 2, posted (14 years 6 months 1 week 20 hours ago) and read 1222 times:
I guess I'm an idiot then for supporting an airline that can bring airfares down and not take a loss. Selling out to "the man" is just what the majors want you to do. Besides, for the kind of flying I do, I don't need a meal. Now that I think about it, you're calling tons of people idiots, people who bring profits to this good airline(WN). It's a persons choice on who they want to fly, not your "duty" to call them idiots for doing so.
Hawaiian717 From United States of America, joined May 1999, 3148 posts, RR: 8 Reply 3, posted (14 years 6 months 1 week 20 hours ago) and read 1222 times:
Bush hits upon one of the advantages of airlines like Southwest and WestJet, and that they aren't as restrictive when it comes to advance booking fares. This is a major advantage to business travellers, and others who must travel at the last minute without much advance notice. In addition, their walk-up fares (no advance purchase, purchased day of flight) are often lower than the majors.
Other overlooked difference is airports. While a major airline may offer similar fares to the low fare carriers out of the same airports. But out of other airports, there can be a fare difference, and often the smaller airport is more convinent. For example, I recently booked a flight from Southern California to Sacramento. Southwest and United Shuttle had similar airfares out of LAX, but WinAir was cheaper out of Long Beach. And Long Beach is also more convinent than LAX.
And the point that Ben2 makes, about supporting the airline that brings down the fares is a good one. Would Delta Express exist today if it were not for ValuJet/AirTran? Likely those same routes would be flown by Delta and Atlantic Southeast, at higher fares. The Southwest effect is real: Once Southwest enters a market, fares drop.
BryanG From United States of America, joined May 1999, 427 posts, RR: 0 Reply 4, posted (14 years 6 months 1 week 19 hours ago) and read 1220 times:
I fly Southwest about four times a year, and never with my own money and not by choice. Their planes are dirty and their methods treat passengers like cattle. But I'd willingly fly them if they can get me where I want to go at a cheaper cost than the better airlines. On a two hour flight, I'm willing to bear the offences if it can save me $40 of my own money on a fare. The bottom line is that they're safe and dependable, even if they have less comfort than taking the bus.
Bush From Canada, joined May 1999, 153 posts, RR: 0 Reply 6, posted (14 years 6 months 1 week 17 hours ago) and read 1222 times:
Thanks, C-GAGN, for the back up. I was attacked by Ben for spelling out the truth. Lets look at this for a sec. What does a consumer look for? The lowest price and the highest quality. Right? So, if i can take a full service airline or a crapline, and the price is the same, who the hell would choose the crapline? Apparently, a 'smart' consumer in Ben's view would choose the crapline, because it's responsible for driving down prices in the first place. Well, personally, i couldnt care less who the hell is responsible for the low price. I look for the best value for my dollar, as does any intelligent consumer. Who the hell cares if i'm bowing down to anyone? I got my meal, damnit.
Bush From Canada, joined May 1999, 153 posts, RR: 0 Reply 7, posted (14 years 6 months 1 week 17 hours ago) and read 1221 times:
One last thing. You're right, i AM calling a lot of people idiots. How many Southwest Airline passengers got onboard and sat down, pleased, and said, "I'm supporting a good airline and helping it turn a profit. Yay." Sure, some do. They're not idiots, they know what they are doing. Its the rest of the busload that sits there, totally unaware, not realizing they could be on a full service airline. They did not choose to fly on the discount airline because they 'believe' in the principle of low-cost flying. They were just unaware of the options - they were idiots.
Hole_Courtney From United States of America, joined Jun 1999, 569 posts, RR: 1 Reply 9, posted (14 years 6 months 1 week 12 hours ago) and read 1220 times:
I am sorry for my poor excuse for words in the first post. What I was trying to say was that Southwest's procedures shock me in a very number of ways. First of all, this non-assisgned seating. The times I've flown with Southwest it has been a madrush to get to the door and inside the airplane to find a good seat. It's absolutly mad! Another thing would be the price. For WestJet its different , but for Southwest if someone makes an argument like mine, then they will not lose that many customers. Why? Becausse there will always be people in this country that believe that southwest propaganda "A Symbol of Freedom". Give me a break; sure, i would like to fly all the way from Baltimore to Las Vegas in a 737 with no meals, now thats what I call freedom.
"[He] knew everything about literature, except how to enjoy it." - Yossarian, Catch 22
United#52 From , joined Dec 1969, posts, RR: Reply 10, posted (14 years 6 months 1 week 10 hours ago) and read 1220 times:
My mom who is a F/A for United said that one time she was taking the crew bus across to the terminal once in LAX, and there were Southwest F/As on the bus too. My mom was talking to them (she is very social) and the SW F/As said that their passengers often are very unruly. My mom said that that's pretty odd, and the SW employee said that the United passengers probably respect the United crew more because of the image United gives out, which is professionalism. Southwest's image is "$30 ticket with crap service." Personally, I would rather pay $500 dollars or whatnot to fly United than pay $30 to fly on Southwest. To me, airlines like Southwest and AirTran, etc. with low fares and no service are designed for people who can't afford to fly a real airline like United, American, Delta.......
JAAck From , joined Dec 1969, posts, RR: Reply 11, posted (14 years 6 months 1 week 10 hours ago) and read 1220 times:
A few points are in order here regarding Southwest Airlines.
First, SW gets credit from most industry analysts for reducing overall ticket prices in every market they serve.
Second, while the majors may match prices in those markets, they generally have more restrictions and a restricted number of seats available at SW prices. So just because someone is flying SW doesn't mean they could have purchased the same fare from a competitor.
Third, SW has one of the newest fleets in the industry and they continually win industry awards for performance, value, and customer service. While it may seem that some of their policies are a bit wacky, like no seat assignments and no meals, these are the very cost-saving measures that have allowed SW to prosper in each and every year of their entire history. So don't assume that just because you're on SW you're "slumming." There are planeloads of people who love the airline! By the way, now that SW is operating longer flights than ever before, like BWI-LAX, the snack selection has vastly improved. Still no hot meals, but they won't let you starve, either!
Lastly, let me just say that no matter what airline you love or patronize, be it SW, a major, AirTran, or even WinAir, you're not an IDIOT! Fly who you love, that's the beauty of airline competition. In my book, the only idiots are those who think everyone who doesn't think THEIR way are idiots!
United#52 From , joined Dec 1969, posts, RR: Reply 12, posted (14 years 6 months 1 week 7 hours ago) and read 1220 times:
If I had a choice between SWA and United Shuttle, I would choose the latter. No, not because I am pro-United, but because their policies are a bit better. SWA has no alliances with other airlines that I know of. United Shuttle gives seat assignments, and boards window seats first, then middle seats, then aisle seats. They also board from the rear door in addition to the front door. And, they actually have inflight service.
Ben2 From , joined Dec 1969, posts, RR: Reply 13, posted (14 years 6 months 1 week 7 hours ago) and read 1221 times:
UA#52- You're gonna have to enlighten me on what you think a "real" airlline is. Last time I checked WN offers everything a "real" airline does except a meal. Which gets to my next point, if you even get a meal on AA or UA you are damn lucky. Majors have been cutting back foodservice tremendously. If you even are priviliged enough to get a meal don't count on it being much, the industry average on food expenditures per passenger were quite low. Hey Bush, are you getting that much more of a value because you're getting a $3.00 meal? You just think you are. I could fly on a major anytime I want to, sometimes I choose WN which offers comparable service, just like everyone else. About these hoards of idiots, do you really think that they are that naive? I think not.
Hawaiian717 From United States of America, joined May 1999, 3148 posts, RR: 8 Reply 14, posted (14 years 6 months 1 week 6 hours ago) and read 1221 times:
Most people aren't willing to fork over $500 when they can get something similar for $30, at least not for a flight. On flights where Southwest is $30, you're not going to be in the air very long and United Shuttle or whomever aren't going to be much different. $30 on Southwest will get you an intra-California ticket one way (based on round trip purchase) if they're having one of their sales.
The difference between the meal service on United Shuttle and Southwest is what is in the little snack bag. On Southwest it will be peanuts, but on United Shuttle it could be peanuts, pretzles, or something else. The variety is nice, but not that big a difference.
While not having seat assignments tends to lead to a mad rush to board the aircraft, it also means less confusion on board. You don't have people trying to find their seats, figure out if a row is row 18 or 19, and then the confusion that results when some people decide to sit elsewhere, only to have the person assigned to to that seat show up.
To alleviate the mad rush phenomenon, perhaps Southwest could adopt the same model used by Hawaiian and Aloha on their interisland flights, which don't have assigned seats. At the gate two lines form, one for first class and other pre-boarded passengers, and one for general boarding. The preboards go first, and then the general boarding follows. So the first person in line gets to board first. It's not a mad rush, but maybe that's just because it's Hawaii and people tend to be more laid back there.
Bush From Canada, joined May 1999, 153 posts, RR: 0 Reply 15, posted (14 years 6 months 1 week 6 hours ago) and read 1221 times:
I'll keep this short. You're all right. The only idiots are the ones who call those who don't agree with them idiots. So, i'm a big fat idiot, and i now end my argument. What a pointless debate to get all wrapped up in. When i made those posts i was distracted, not thinking clearly, for personal reasons. I could sit here and type an essay-length response and restate exactly what i said last night, like some have done on other topics (ie - There is another side to United). Those responses are deadly boring. But my argument willl just not hold up and i would be fueling the debate and asking for responses like JAAck's. Thanks again, buddy, for letting me see the light. I AM AN IDIOT!!!
Bruce From United States of America, joined May 1999, 5034 posts, RR: 17 Reply 16, posted (14 years 6 months 1 week 3 hours ago) and read 1220 times:
Ok, let me add my $ 0.02 and make a couple points:
I flew on a USAir 757 and got a cheap sandwich that could have come out of a vending machine. I flew on Air Tran and got peanuts. Would I really choose the big airline just for the food??
Price: Ok, lets compare. Going from New Orleans to San Jose, CA:
Southwest: 8/7 - 8/10
1 flight - afternoon: 4hr 50 min flying plus 1 stop
total cost: $398
America West: 8/4 - 8/10
757, 727, and 737-200
choice of 3 flights, each 5 hr 31 min flying plus 2 stops
total cost: $431
Ok, now who would you fly?
Why pay more?
If both offered the same flight on the same day, of course i would take the bigger airline. But when you can save, why not?? I am not an idiot for choosing the less expensive flights. If more people supported discount airlines there would be mroe incentive for the airlines to lower fares.
Bruce Leibowitz - Jackson, MS (KJAN) - Canon 50D/100-400L IS lens
Bruce From United States of America, joined May 1999, 5034 posts, RR: 17 Reply 17, posted (14 years 6 months 1 week 3 hours ago) and read 1220 times:
Let me add one better example.
You want to go from New Orleans to Houston, Texas.
Southwest: 737-500 jet, 1 hr. 5 min flying time
total cost: $102
Continental: 737-500 jet, 1 hr. 5 min flying time
total cost: $170
See my point?
Bruce Leibowitz - Jackson, MS (KJAN) - Canon 50D/100-400L IS lens
L1011 From United States of America, joined May 1999, 1619 posts, RR: 9 Reply 20, posted (14 years 6 months 1 week 2 hours ago) and read 1220 times:
A couple of years ago I decided to fly from Baltimore to Chicago. The US Airways fare was the same as the Southwest fare, so I decided to go one way on each carrier. The US Airways DC-9 went to O'Hare, was not crowded, and had a very good snack. My return flight was on a Southwest 737-300 from Midway, and although there was no snack, flight attendants were enthusiastic and seemed to enjoy their passengers. The seat pitch was almost the same as US Airways', and the plane was clean. I thoroughly enjoyed both flights. I have flown on Southwest several other times, and all of their flights were enjoyable. Both US Airways and Southwest have their plusses and minuses.
Boeing727 From United States of America, joined May 1999, 944 posts, RR: 0 Reply 21, posted (14 years 6 months 1 week 1 hour ago) and read 1220 times:
Since we are on the topic. I am going from Louisville to SanDiego in July and looked @ all my options. Of course SouthWest, I thought would be my #1 choice, because of their prices. SW offers a $33 ticket from Louisville to Midway (one way) and everybody here in town knows that SW is the best airline in terms of price. But when I looked up my ticket to SanDiego SW prices were $105 more expensive than AA (surprise, indeed!!!). Although it is generally a rule that SW are cheaper than the majors, I made the discovery that this is not always the rule.
Anyway, I will fly SW for the first time in my life in July to Chicago, it will be a thrill, "I am pretty sure",