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United Hiring Process  
User currently offlineDelta777 From United States of America, joined Mar 2000, 658 posts, RR: 0
Posted (8 years 6 months 3 weeks 6 days 16 hours ago) and read 2647 times:

I submitted my resume and set a date to travel to Chicago to take a personality test. What is this test like? What is the process before and after?

Thanks for the help!

D E L T A 7 7 7

6 replies: All unread, jump to last
 
User currently offlineILCFII From United States of America, joined Feb 2006, 39 posts, RR: 0
Reply 1, posted (8 years 6 months 3 weeks 6 days 13 hours ago) and read 2594 times:

What position did you apply for??

User currently offlineRDUDDJI From Lesotho, joined Jun 2004, 1496 posts, RR: 3
Reply 2, posted (8 years 6 months 3 weeks 6 days 4 hours ago) and read 2451 times:

Quoting ILCFII (Reply 1):
What position did you apply for??

I kind of have to second that question... It depends on what you are interviewing for...

My first interview was at ORDEX. I never took a personality test, but I did take a writing test. Later, after I was hired, I was sent back to ORDEX for a full medical workup including EKG, bloodwork, etc.

Good luck



Sometimes we don't realize the good times when we're in them
User currently offlineFXramper From United States of America, joined Dec 2005, 7305 posts, RR: 85
Reply 3, posted (8 years 6 months 3 weeks 6 days 4 hours ago) and read 2449 times:
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If you applied for CSA or ramp...expect two tests on your second interview. One will be a priority test. You are given a list of three potential customers and you need to classify their priority and explain why you did it. The next test is a simulation of a passenger trying to make a connection and he missed his flight. It's his fault and you know this, but he's an elite flyer and you have to make him happy. Be honest above all. Hope this helps.


Drew in AUS.


User currently offlineDelta777 From United States of America, joined Mar 2000, 658 posts, RR: 0
Reply 4, posted (8 years 6 months 3 weeks 5 days 19 hours ago) and read 2356 times:

Its for a CSA position. thanks for the help so far. Little nervous about the "tests". Hopefully I`ll be part of the United family!

D E L T A 7 7 7


User currently offlineAADC10 From United States of America, joined Nov 2004, 2092 posts, RR: 0
Reply 5, posted (8 years 6 months 3 weeks 5 days 17 hours ago) and read 2282 times:

About ten years ago for Customer Serivce, the personality test was simply some questions about a flexible vs. rigid attitude (obviously be flexible) and some role playing. The role play used to be about dealing with an irate passenger stranded due to a weather delay. The candidate is supposed to tactfully deny anything but token compensation (since the airline is not obligated to provide anything in a weather delay). They did not seem to press it as much as a real passenger would.

I understand that there was also a more difficult aptitude test which involved language competence and some other skills, but I do not know any of the details.

The tests and standards for evaluating them have probably changed over the years. This information is also second hand, so it may not be entirely accurate.


User currently offlineFdex727 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 6 months 3 weeks 5 days 12 hours ago) and read 2193 times:

Quoting AADC10 (Reply 5):
The tests and standards for evaluating them have probably changed over the years. This information is also second hand, so it may not be entirely accurate.

As of 2003 those tests had not changed. The newest and hardest part was the physical test, having gone through football and law enforcement training this was maybe more difficult. I don't know if it was the machines used or what but of the 20 people I intervied with only myself and two others passed. Just be prepared to have some aches afterwards, good luck though as UA is a great company to work for.


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