I kind of have to second that question... It depends on what you are interviewing for...
My first interview was at ORDEX. I never took a personality test, but I did take a writing test. Later, after I was hired, I was sent back to ORDEX for a full medical workup including EKG, bloodwork, etc.
Sometimes we don't realize the good times when we're in them
FXramper From United States of America, joined Dec 2005, 7475 posts, RR: 79
Reply 3, posted (9 years 11 months 1 week 2 days 22 hours ago) and read 2924 times:
If you applied for CSA or ramp...expect two tests on your second interview. One will be a priority test. You are given a list of three potential customers and you need to classify their priority and explain why you did it. The next test is a simulation of a passenger trying to make a connection and he missed his flight. It's his fault and you know this, but he's an elite flyer and you have to make him happy. Be honest above all. Hope this helps.
AADC10 From United States of America, joined Nov 2004, 2148 posts, RR: 0
Reply 5, posted (9 years 11 months 1 week 2 days 12 hours ago) and read 2757 times:
About ten years ago for Customer Serivce, the personality test was simply some questions about a flexible vs. rigid attitude (obviously be flexible) and some role playing. The role play used to be about dealing with an irate passenger stranded due to a weather delay. The candidate is supposed to tactfully deny anything but token compensation (since the airline is not obligated to provide anything in a weather delay). They did not seem to press it as much as a real passenger would.
I understand that there was also a more difficult aptitude test which involved language competence and some other skills, but I do not know any of the details.
The tests and standards for evaluating them have probably changed over the years. This information is also second hand, so it may not be entirely accurate.
Fdex727 From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 11 months 1 week 2 days 6 hours ago) and read 2668 times:
Quoting AADC10 (Reply 5): The tests and standards for evaluating them have probably changed over the years. This information is also second hand, so it may not be entirely accurate.
As of 2003 those tests had not changed. The newest and hardest part was the physical test, having gone through football and law enforcement training this was maybe more difficult. I don't know if it was the machines used or what but of the 20 people I intervied with only myself and two others passed. Just be prepared to have some aches afterwards, good luck though as UA is a great company to work for.