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Impatient Passengers Need Not Fly  
User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Posted (8 years 7 months 2 weeks 2 days 12 hours ago) and read 3164 times:
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Is it just me or have the vast majority of air passengers become downright nasty individuals? Passengers today are so completly impatient, rude and oblivious when comes to flying and dealing with airline/airport employees. I flew up from IAD to BOS earlier today and I felt so bad for the girl working the gate at Dulles. Our plane was late arriving at Washington because of some mechanical issues (it was only 20 minutes late, hardly even a delay) yet a good 20 or so passengers (out of only 50 on board, it was an ERJ 145) just absolutey laid into the poor United employee as if she was to blame for everything that was wrong in their lives. I almost don't enjoy flying anymore because I hate having to deal with the other passengers!

This one lady in particular was really making me made. She kept talking throughout the gate attendant's announcments which had to deal with checking luggage that wouldn't fit in the overhead bins, so when she got on board the plane she had no idea what to do with her bag because she wasn't listening. Then, she had the audacity to yell at the flight attendant because "this plane is too small and you people don't care about the passengers. No one ever told me I had to put my bag on the cart outside the plane!" I wanted to stand up and sock the lady in the face. I mean really, what is it with people today? Yelling at the gate attendant isn't going to make the plane get there any faster and it isn't the flight attendant's fault that you can't listen to instructions.

I can't even fathom why people get mad about half of the delays in the first place. Sure it's a pain in the butt, but it's not like the airlines said, "hey let's screw with the passengers and make their plane late just so they can get made at us and take their business somewhere else!" Most of these delays are either weather or mechanically related. Seeing in that we have no control over the weather I don't see the point in getting worked up over that, and I for one would much rather be a little late and fly on a plane that is safe, than fly ontime in one that has a problem!

I think the airlines should build some "sock-n-bop-em" rooms at every airport so the passengers can go in and beat on each other for a while to releave their stress, then maybe they won't yell at the poor employees anymore!

34 replies: All unread, showing first 25:
 
User currently offlinePiercey From Sweden, joined Nov 2005, 2233 posts, RR: 1
Reply 1, posted (8 years 7 months 2 weeks 2 days 12 hours ago) and read 3151 times:

Agreed 100%. My neighbor, who is a CO ticketer, has so many war stories from the rude customers. So does my dad (fmr GM of four-star hotel) and my mom (Resturant manager). At the same time, I also hear some pretty good stories. Just be paitent with the poor front-liners and, if you can without gettinng thrown off the flight  Wink, intervine and help in a polite matter with your aviation knowledge.


Well I believe it all is coming to an end. Oh well, I guess we are gonna pretend.
User currently offlineBobster2 From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 7 months 2 weeks 2 days 12 hours ago) and read 3113 times:

I was on a B6 PHX-JFK redeye that got diverted because of fog and arrived at JFK 5 hours late. It was a full flight. Everybody was well behaved. The crew was fantastic. I felt like crap after being awake over 24 hours, but I suffered in silence. Nobody complained.

User currently offlineIkramerica From United States of America, joined May 2005, 21544 posts, RR: 59
Reply 3, posted (8 years 7 months 2 weeks 2 days 7 hours ago) and read 3022 times:

I think it being an IAD-BOS flight had something to do with it. Two cities not exactly known for their friendly ways.

I don't seem to experience that overwhelming attitude flying CO connecting through IAH. Even though most flights into LAX end up late, I never hear people griping coming off the planes either. Most are just well behaved and scurry toward the baggage claim without much fuss.

Where does your friend ticket for CO? Maybe it's the city he lives in that breeds these people? And though I'm a jersey native, I'll say that EWR has way more than it's fair share of rude pax. And rude TSA. And rude CO employees.



Of all the things to worry about... the Wookie has no pants.
User currently offlineRDYNYC From United States of America, joined Sep 2005, 65 posts, RR: 1
Reply 4, posted (8 years 7 months 2 weeks 1 day 19 hours ago) and read 2837 times:

As a flight attendant passengers today have so many electronic "gadgets" to fiddle and play with that they often overlook polite eye contact and full attention when trying to serve them onboard. I had one gentlemen who required me to raise my voice so that he could here me over all his "stuff". The woman on the other side then woke up and yelled at me for being so loud!!!!!!!!!! talk about being in the middle!!! C'mon - what gives???? We make clear announcements regarding the proper placement and location for stowing carry-on's; yet, cabin checks reveal luggage sitting right at passengers' feet or behind their legs. What happened to effective listening skills? A good tip is to have on a watch too! Set the time for the destination and you can count down the flight hours remaining for arrival. This is more adult then the constant barrage of continually asking the cabin crew "how much more time do we have?" It begins to sound like children nagging you to buy them their favorite toy - LOL! One more thing (well........) when the seat belt sign is on we are REQUIRED to tell you.......the seat belt sign is on and you should be seated with you seat belt fastened. Please don't ask us "is it alright for me to use the restroom?" We can't tell you YES. Again, all we can tell you is that the seat belt sign is on and you should be seated with your seat belt fastened - pure and simple! It all sounds so harsh but it's really just about manners some common sense and knowing that some regulations apply while travelling.

User currently offlineTVNWZ From United States of America, joined Feb 2006, 2398 posts, RR: 2
Reply 5, posted (8 years 7 months 2 weeks 1 day 16 hours ago) and read 2761 times:

I believe it is the "The rules and announcements are for everyone but me" syndrom. And, I believe, it is getting worse. I have witnessed rude passangers dressing down flight attendants and customer service personel and I have even called a few of my fellow passangers on the carpet for it. I particularly get miffed when weather related delays are the culprit and passangers act as if the poor CSR can play God and make the snow disappear. Really.

I have been flying for 40 years. I have NEVER been treated rudely. NEVER. And I have always spoken respectfully to airline personel. It has paid many a dividend. I do not understand people who take their frustrations out on other people.


User currently offlineIairallie From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 7 months 2 weeks 1 day 16 hours ago) and read 2760 times:

Quoting RDYNYC (Reply 4):
I had one gentlemen who required me to raise my voice so that he could here me over all his "stuff".

Man that is one of my biggest pet peeves. Take off the headphones for two seconds when the meal or bev cart comes by.


User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 7, posted (8 years 7 months 2 weeks 1 day 12 hours ago) and read 2642 times:
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While I was waiting for the plane to arrive at IAD I over heard a couple of the United employee's talking after a very nice older gentlman had come up and politely asked them a question. This gist of their conversation was how they love it when passengers can make them smile. I imagine they wouldn't have a had 10 minute conversation on the subject if it happened all the time, so I suppose not very many passengers make them smile. It's a real shame. This subject goes way beyond flying too. Our culture has really lost a sense of paience and humility. Simple curitisys will go an awfully long way, there's no reason to be rush around and have an attitude about everything, yet a lot of people seem to think otherwise.

User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 8, posted (8 years 7 months 2 weeks 1 day 12 hours ago) and read 2604 times:

Quoting AviationAddict (Thread starter):
Is it just me or have the vast majority of air passengers become downright nasty individuals?

I will go nowhere near to claiming that "the vast majority" of air pax have become nasty, ill-mannered, impatient or however one might wish to describe such persons. However, it is indeed very true that there are far too many who assume that their cheap airline ticket entitles them to treat airline staff with verbal and (occasionally) even physical abuse. Sadly, much of the blame goes to the management and marketing mentalities of the U.S. legacies, based on the fallacy that "the customer is always right" and that customers must be appeased at any price lest they choose to become another airline's high-maintenance, high-cost, non-profit customer. That marketing does an outstanding job of overpromising to a degree that ensures frequent and consistent underdelivering throws even more fuel on the proverbial fire.

Not only have far too many airline pax become unrealistic in the demands that marketing and FF schemes have planted in their already excessively self-centered minds, many have also become incredibly boorish and downright doltish in their interaction with other human beings in general. As one reply has alluded to, the bewildering plethora of electronic devices that have largely replaced human-to-human conversation have, as one extensive university-sponsored study has suggested, turned many -- as in very many -- people (including very many airline pax) into "zombified digi-dopes" incapable of carrying on a meaningful two-way conversation at all.

In (thankfully) coming no closer to airline pax than dealing with them by telephone, I have observed a pronounced increase over the past several years toward incredibly doltish callers who are hopelessly distracted while trying to re-arrange their (often convoluted) travel plans who are not only incredibly inept at explaining what they would like to do with any clarity; they then cannot seem to understand why the agent on the other end who they have called for assistance should possibly need to ask any questions of clarification to be sure their request is understood. Since many such callers are not actively listening to the information they called to request, the incidence of callbacks due to "I booked the wrong date/time/flight" are far too high. That so many seem to be incredibly confused is, in part, yet another symptom of the hopelessly convoluted, high-maintenance (ie high cost) monstrosities created by marketing and FF programs, which appear to offer the promise of something-for-nothing or almost nothing for most pax much of the time; which agents then have the "privilege" of somehow explaining in positive terms that the "free lunch" (not to be confused with complimentary meals!) isn't really as free as our marketing and FF departments have represented.

Which is in no way to offer excuses for pax "behaving badly;" far too many people in the U.S. in general are quite capable of rude, even abusive behavior without meaningful provocation. However, airline marketing, pricing and FF departments and management in general, for whatever twisted reasoning, have chosen to provoke pax even more by the bait-and-switch "got ya" games they play with customers behind the catch-all guise of "competition."

Likewise, U.S. media does nothing to abate the trend toward adversarial attitudes and behavior of people in general; turn on virtually any prime-time network television program and the underlying theme will be one of seeking out adversarial relationships. But not to worry; the "experts" have assured us that television programming content has no influence over the behavior of viewers. That must be why businesses pay huge $$$ (as much as $1 million per minute and more) to advertise on television. Wink


User currently offlineZippyjet From United States of America, joined Sep 2001, 5487 posts, RR: 13
Reply 9, posted (8 years 7 months 2 weeks 1 day 11 hours ago) and read 2547 times:

Quoting AviationAddict (Thread starter):
I flew up from IAD to BOS earlier today and I felt so bad for the girl working the gate at Dulles. Our plane was late arriving at Washington because of some mechanical issues (it was only 20 minutes late, hardly even a delay) yet a good 20 or so passengers (out of only 50 on board, it was an ERJ 145) just absolutey laid into the poor United employee as if she was to blame for everything that was wrong in their lives. I almost don't enjoy flying anymore because I hate having to deal with the other passengers!

This one lady in particular was really making me made. She kept talking throughout the gate attendant's announcments which had to deal with checking luggage that wouldn't fit in the overhead bins, so when she got on board the plane she had no idea what to do with her bag because she wasn't listening. Then, she had the audacity to yell at the flight attendant because "this plane is too small and you people don't care about the passengers. No one ever told me I had to put my bag on the cart outside the plane!" I wanted to stand up and sock the lady in the face. I mean really, what is it with people today? Yelling at the gate attendant isn't going to make the plane get there any faster and it isn't the flight attendant's fault that you can't listen to instructions.

I can't even fathom why people get mad about half of the delays in the first place. Sure it's a pain in the butt, but it's not like the airlines said, "hey let's screw with the passengers and make their plane late just so they can get made at us and take their business somewhere else!" Most of these delays are either weather or mechanically related. Seeing in that we have no control over the weather I don't see the point in getting worked up over that, and I for one would much rather be a little late and fly on a plane that is safe, than fly ontime in one that has a problem!

I think the airlines should build some "sock-n-bop-em" rooms at every airport so the passengers can go in and beat on each other for a while to releave their stress, then maybe they won't yell at the poor employees anymore!

Check out my thread on I Want Your Name, Employee Number, Social Security Number!

Interesting that your flight was bound for BOS. Sorry if I'm picking on groups of people. But, we have up to 8 flights a day to BOS from BWI. And by and large, these are the flights with the most personal shit and issues. It seems BOS flights are full of drama queens. Perfect isn't good enough. And, it seems these passengers always have the answers. They can do it faster, better and cheaper. Their loved ones on the other end of their cell phones are all of a sudden weather, and airport traffic experts. Individually, chances are these are normal, even nice everyday people. But when you get a group they can take on that mob mentality. Conversley, on many flights including our BOS flights, some passengers have actually stepped in as our advocates! Telling the pompous assholes to shut up and just fly with the flow. I'm not saying that all passengers from New York and Boston are nasty and rude. Sadly, 10 % of the passengers who act like turds make life miserable for airline crew members and for 90% of the passengers who treat others the way they themselves would want to be treated. I think being manners challanged is more a reflection of our me society. As they say, It flows downward! One has to just check out the miscreants in the White House who are flying our great country right into the ground!



I'm Zippyjet & I approve of this message!
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 10, posted (8 years 7 months 2 weeks 1 day 9 hours ago) and read 2484 times:

Quoting Tango-Bravo (Reply 8):
"zombified digi-dopes" incapable of carrying on a meaningful two-way conversation at all.

I prefer to call them "Pod People"


User currently offlineZippyjet From United States of America, joined Sep 2001, 5487 posts, RR: 13
Reply 11, posted (8 years 7 months 2 weeks 1 day 8 hours ago) and read 2472 times:

Quoting IAirAllie (Reply 10):
I prefer to call them "Pod People"

Some refer to them as The Administration!



I'm Zippyjet & I approve of this message!
User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 12, posted (8 years 7 months 2 weeks 23 hours ago) and read 2345 times:
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Quoting Zippyjet (Reply 9):
Interesting that your flight was bound for BOS. Sorry if I'm picking on groups of people. But, we have up to 8 flights a day to BOS from BWI. And by and large, these are the flights with the most personal shit and issues. It seems BOS flights are full of drama queens.

Having been born and raised in the Boston area I feel that it would be wrong of me to disagree with you. Living here makes one a little immune to (or maybe guilty of?) the fast paced, "I know everything and want everything right now" mentality that controls society up here in the Northeast. I love the area and I wouldn't trade it for anything, but a great deal of the people living up here could certainly use an attitude adjustment. That's not to say that this sort of mentality isn't prevelant in other parts of the country too, but Boston and New York seem to be the epicenter for grumpy jerk offs (pardon my French). There isn't much we can do to stop, you can't really change a person who's set in his/her ways, but I just wish these passengers would think a little more before they rip into innocent airline/airport emplyoess who are doing their best to make everything run smoothly for the customers.


User currently offlineLhrmaccoll From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 7 months 2 weeks 23 hours ago) and read 2333 times:

Quoting AviationAddict (Thread starter):
Is it just me or have the vast majority of air passengers become downright nasty individuals?

Jesus christ, that is hundreds of millions of people.
Talk about gross generalisations.
Shame on you.
Alex


User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 14, posted (8 years 7 months 2 weeks 22 hours ago) and read 2297 times:
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The only thing worse than grumpy Bostonians are grumpy Brits

User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 15, posted (8 years 7 months 2 weeks 22 hours ago) and read 2277 times:

I specifically go out of my way to be courteous and genuine with airline personnel. Several have inquired about my choice of routing sometimes (SAN-ORD via LAX, SFO, or DEN to connect to a 747 or 777!), and when I inform them of my reasons, they always smile.

Once, when coming back from EWR, I was delayed at EWR for three hours for virtually every conceivable reason. My layover at ORD was scheduled for just over three hours, and I actually had an opportunity to make my connection...but arrived to see my plane pushing away from the gate.

I went over to the gate for the next San Diego flight (90 minutes later, not a big deal) to hear a father speaking very rudely to the gate agent in front of his wife and two young children. When she was done with him, I approached her and asked her what I should do at that point.

She was extraordinarily nice - and got a big laugh over the drama that concerned my incoming flight. She was able to book me on the next flight out - and first class, to boot!! She also gave me a $15 voucher to eat dinner beforehand!  cloudnine 

I was QUITE grateful, needless to say - and I did write a letter to the airline thanking them for treating me so well on that trip. I truly believe that what you put into this world is what you get out of it - and because of that, I too have never had a rude experience.  bigthumbsup 



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 16, posted (8 years 7 months 2 weeks 22 hours ago) and read 2273 times:
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Quoting PanAm747 (Reply 15):
I was QUITE grateful, needless to say - and I did write a letter to the airline thanking them for treating me so well on that trip. I truly believe that what you put into this world is what you get out of it - and because of that, I too have never had a rude experience. bigthumbsup

Couldn't have said it better myself! The world needs more PanAm747's!!!


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 17, posted (8 years 7 months 2 weeks 22 hours ago) and read 2259 times:

Quoting AviationAddict (Thread starter):
Is it just me or have the vast majority of air passengers become downright nasty individuals?

We now cater to the Walmart set instead of the Jet set.

Billy Bob and Ed Earl don't have the scruples we tend to associate with the customers who flew with us 20 years ago.

That being said, Billy and Ed bring the same green-cash-money to the table as everyone else, and their business is essential to our survival.

But I have to agree that the skies were much more civil before the whole world could afford to fly.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 18, posted (8 years 7 months 2 weeks 22 hours ago) and read 2241 times:
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Quoting Jetdeltamsy (Reply 17):

I don't know if I fully agree with that. Sure there are impatient and rude people from all walks of life, but I find that the ones who are the most vocal are the well dressed businessmen and businesswomen who are used to having everyting five minutes ago. There is a difference between being uncultured and annoying and outright rude.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 19, posted (8 years 7 months 2 weeks 21 hours ago) and read 2223 times:

Quoting AviationAddict (Reply 18):
There is a difference between being uncultured and annoying and outright rude.

Agreed. And much better said than what I wrote.

The frequent flyer programs have cultivated a real "entitlement" mentality among some of our customers that makes us all (employees) crazy! Generally speaking, true road warriors are a pleasure to work with. It's the guy with 26,000 miles who is now a "Gold" member who drives us all to drink.

The "downfall" of civility certainly didn't happen only because of cheaper fares. A lot of things have changed to create the often highly tense environment we all work in.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 20, posted (8 years 7 months 2 weeks 21 hours ago) and read 2213 times:

Quoting Jetdeltamsy (Reply 17):
Billy Bob and Ed Earl don't have the scruples we tend to associate with the customers who flew with us 20 years ago.

Actually, the vast majority of rude, uncivilized flyers I see are business travelers, frequently First Class customers.

Billy Bob and Ed Earl know what it's like to work hard to make a living and are a hell of a lot more likely to sympathise with the airline employee across the counter than some trust-fund-baby college student or executive who's going to the Florida condo for the weekend.


User currently offlineAviationAddict From United States of America, joined Feb 2006, 623 posts, RR: 0
Reply 21, posted (8 years 7 months 2 weeks 20 hours ago) and read 2178 times:
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Quoting ExFATboy (Reply 20):

Actually, the vast majority of rude, uncivilized flyers I see are business travelers, frequently First Class customers.

Billy Bob and Ed Earl know what it's like to work hard to make a living and are a hell of a lot more likely to sympathise with the airline employee across the counter than some trust-fund-baby college student or executive who's going to the Florida condo for the weekend.

Exactly my point too. Like I said, it's the business folks in their $1200 suits that are more likely to cause trouble than the Average Joe. I'm always amazed at how nice and jovial both the passengers and the employees of airlines which cater mostly to blue collar folks, like WN, generally are.


User currently offlineBHXFAOTIPYYC From Portugal, joined Jun 2005, 1644 posts, RR: 0
Reply 22, posted (8 years 7 months 2 weeks 20 hours ago) and read 2147 times:

As only the second none-US flagged person to respond to this thread, from an "outsiders" point of view, America is known for it's excellent customer service. In fact, in general, customer care is so good it borders (to a European) on grovelling. Maybe in some industries it's financially driven (ie a waitress will be nice because she wants a tip) but you get looked after in America (in my experiance). So, when things go wrong like flight delays etc, there are a fair number of pax who instantly feel let down regardless of the reason. Americans expect 5 star service all the time, we expect 3 star service all the time, so when we get 3 star service it is to be expected, but when it's 5 star we're really pleased.


Breakfast in BHX, lunch in FAO, dinner in TIP, baggage in YYC.
User currently offlineCJMD80 From United States of America, joined Feb 2006, 4 posts, RR: 0
Reply 23, posted (8 years 7 months 2 weeks 19 hours ago) and read 2121 times:

{Quoting Tango-Bravo}

"Sadly, much of the blame goes to the management and marketing mentalities of the U.S. legacies, based on the fallacy that "the customer is always right" and that customers must be appeased at any price lest they choose to become another airline's high-maintenance, high-cost, non-profit customer. That marketing does an outstanding job of overpromising to a degree that ensures frequent and consistent underdelivering throws even more fuel on the proverbial fire."

I agree! This is why Southwest is soooo successful. They promise nothing. When their passengers receive a cup of soda and an ounce of peanuts, they are thrilled. It's all about expectations.

[Edited 2006-03-12 21:18:27]


We Know Why You Fly
User currently offlinePiercey From Sweden, joined Nov 2005, 2233 posts, RR: 1
Reply 24, posted (8 years 7 months 2 weeks 19 hours ago) and read 2119 times:

Quoting Ikramerica (Reply 3):
Where does your friend ticket for CO? Maybe it's the city he lives in that breeds these people?

CLE, my current place of residence.

Quoting ExFATboy (Reply 20):
Quoting Jetdeltamsy (Reply 17):
Billy Bob and Ed Earl don't have the scruples we tend to associate with the customers who flew with us 20 years ago.

Actually, the vast majority of rude, uncivilized flyers I see are business travelers, frequently First Class customers.

Billy Bob and Ed Earl know what it's like to work hard to make a living and are a hell of a lot more likely to sympathise with the airline employee across the counter than some trust-fund-baby college student or executive who's going to the Florida condo for the weekend.

 checkmark 

Quoting BHXFAOTIPYYC (Reply 22):
Americans expect 5 star service all the time, we expect 3 star service all the time, so when we get 3 star service it is to be expected, but when it's 5 star we're really pleased.

To be honest, I expect what I pay for. If I have a ticket on WN, I won't expect much. If I have a UA firstclass ticket, I expect a little better service. The difference is that you don't act like a jack@$$ to the frontliners.



Well I believe it all is coming to an end. Oh well, I guess we are gonna pretend.
25 AviationAddict : One of the reasons why the UPS passenger service was pretty popular for a few years there. No one knew what to expect when they boarded an old cargo
26 Tango-Bravo : Really? Sometimes true but certainly not an across-the-board fact in my experience. This is an across-the-board fact, as in 110% true regarding the e
27 Aerorobnz : As with anything at the airport it varies from day to day,season to season etc. I hate cruise ship passengers, they all want at very least an aisle se
28 KiwiinOz : The reality of this is, that airlines are judged by their passengers by their performance. This includes a range of factors, such as service, comfort,
29 Joeman : There was another thread recently entitled "I Want Your Name, Employee #, Social Scurity" that had some interesting takes on passanger expectations. I
30 Ikramerica : And our universities are breading them. I was at a UCLA law school charity auction, and the students would not shut up during the auctioning phase. I
31 IFEMaster : Well if we're talking about impatience while travelling, how about those that insist on unbuckling, standing up, and removing their oversized caryy-on
32 Yhz78 : The one thing that really gets me are cruise ship passengers who decide to fly on the day the ship sails. Then if there is any sort of IROP and gettin
33 Flyboy_se : dont get me started.....lol one of the biggest problems i encounter at work is people who get upset because they have to show their id at the gate. We
34 HoosierCFI : It makes you wonder if these people actually believe that getting mad will fix things. Be just simply being nice, I have received multiple free upgrad
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