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Airline No-show Penalties  
User currently offlineNoelg From , joined Dec 1969, posts, RR:
Posted (8 years 9 months 2 weeks 14 hours ago) and read 19870 times:

I've seen a few airlines recently that have started to put a note in the fare conditions with a No Show Penalty. This ranges from £150 to 50% of the ticket cost.

Am I right in thinking that the airline would actually charge your credit card an extra £150 if you didn't turn up for your flight? Surely if they have their money they're happy?

Cheers,
Noel.

17 replies: All unread, jump to last
 
User currently offlineNkops From United States of America, joined Jun 2005, 2698 posts, RR: 6
Reply 1, posted (8 years 9 months 2 weeks 14 hours ago) and read 19846 times:

Never seen that before... if you no-show on us, you lose your ticket altogether. I think thats the way it is on most airlines.


I have no association with Spirit Airlines
User currently offlineCRGsFuture From United States of America, joined Jan 2006, 536 posts, RR: 1
Reply 2, posted (8 years 9 months 2 weeks 14 hours ago) and read 19826 times:

Yes it is, but now with the market struggling or on the rebound depending on how you look, they want to make money anyway they can so if soe doctors do it, why not some airlines?


Flying you to your destination; your girlfriend to her dreams.
User currently offlineHoosierCFI From United States of America, joined Jan 2006, 96 posts, RR: 0
Reply 3, posted (8 years 9 months 2 weeks 13 hours ago) and read 19778 times:

BA will make you purchase a new full fare ticket, even if you are connection from another BA or OneWorld flight, if you have purchased the legs separately. A few of my friends have learned this the hard way.

Most US carriers will accommodate you on the next flight. If you are hoping to be able to travel a few days later though, I think that you are out of luck.


User currently offlineBridogger6 From United States of America, joined Apr 2005, 717 posts, RR: 10
Reply 4, posted (8 years 9 months 2 weeks 13 hours ago) and read 19771 times:

At US, the policy is if you show up within two hours of your originally scheduled flight, there is no penalty. Otherwise, you pay the one hundred dollar change fee plus the difference in fare of the new ticket vs your original ticket... two hours leeway seems fair to me.

User currently offlineAtrude777 From United States of America, joined Aug 2003, 5702 posts, RR: 52
Reply 5, posted (8 years 9 months 2 weeks 13 hours ago) and read 19771 times:

And SWA, there is no cancel fee. You only the pay the fare difference, I absolutely love it.

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineNoelg From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 9 months 2 weeks 4 hours ago) and read 19652 times:

Thanks for the replies guys - what I meant more was if you don't show up for your flight full stop - i.e. decide you don't want to travel. Would they still charge your credit card even if you don't fly?

Cheers,
Noel


User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1937 posts, RR: 2
Reply 7, posted (8 years 9 months 2 weeks 4 hours ago) and read 19639 times:
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DL give you the choice of a $50 service charge plus fare difference to Positive Space on the next available or go standby on anything after 2 hours of your originally scheduled departure(No Charge for the latter option).


The only valid opinions are those based in facts
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 8, posted (8 years 9 months 2 weeks 4 hours ago) and read 19630 times:
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Quoting CRGsFuture (Reply 2):
they want to make money anyway they can so if soe doctors do it, why not some airlines?

You are comparing apples with pears. We don't charge patients a cancellation fee if they cancel their scheduled appointments at least 24 hours before an actual consultation or 48 hours before actual surgery. Also, this depends on the patient's circumstances e.g. sickness-or death or other extraordinary circumstances. Discretion is used at all times, at least in our practice.

However, if I miss a flight or connection due to unforeseen circumstances, the airlines usually don't give a tiny rat's ass about it. Unless I maybe hold a full-fare ticket.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineSAA346 From South Africa, joined Mar 2006, 73 posts, RR: 0
Reply 9, posted (8 years 9 months 2 weeks 4 hours ago) and read 19615 times:

No show is one thing. Hows about a penalty for the idiots who check in for flights, bags n all and then don't get to the plane. We end up sitting tight for 40mins, doors closed while they search for bags off load etc... while the "missing pax" are somewhere in terminal.

Seems like every other SA flight out of JNB to Africa has this prob with, dare I say, dumb PAX


User currently offlineIkramerica From United States of America, joined May 2005, 21582 posts, RR: 59
Reply 10, posted (8 years 9 months 2 weeks 3 hours ago) and read 19600 times:

Quoting Atrude777 (Reply 5):
And SWA, there is no cancel fee. You only the pay the fare difference, I absolutely love it.

which is why they are so oversold. no penalty means no reason to show up.

my brother enjoys WN for this reason, too, but I prefer the old fashioned way.

different strokes.



Of all the things to worry about... the Wookie has no pants.
User currently offlineHBJZA From Switzerland, joined Jan 2006, 377 posts, RR: 0
Reply 11, posted (8 years 9 months 2 weeks 3 hours ago) and read 19573 times:

I don't get your points guys ? Why the hell would an airline bill a penalty fee for no shows ? Even if no pax at all show for the flight, and it was originally fully booked, they still could fly empty to destination and even save on fuel because they already cashed the money in for all those pax and don't need to carry them !!!! Do I miss the point ??

User currently offlineNubes From Netherlands, joined Jun 2005, 43 posts, RR: 0
Reply 12, posted (8 years 9 months 2 weeks 2 hours ago) and read 19538 times:

Quoting Noelg (Thread starter):
Am I right in thinking that the airline would actually charge your credit card an extra £150 if you didn't turn up for your flight?

I don't think they'll charge your creditcard when you just don't show up, because

a) they can't force you to fly, if you decide not to fly, that's your right. So it seems illegal to punish no shows.

b) it's not possible, because a lot of people pay cash or with another form of payment than creditcard, which the airline cannot just charge.

I think that it's just meant like an extra fee on top of the rebooking fee if you don't inform the airline about your wish to change your flight in a timely manner. And I think that the word "no show penalty" is a preventive scare tactic  Wink


User currently offlineNubes From Netherlands, joined Jun 2005, 43 posts, RR: 0
Reply 13, posted (8 years 9 months 2 weeks 2 hours ago) and read 19534 times:

Quoting HBJZA (Reply 11):
they already cashed the money in for all those pax

That's true for LCC, who have very strict rebooking rules, but for the normal carriers, it's not entirely true, because on those airlines people with flexible tickets just change (maybe with a small rebooking fee) on to another flight. So for the price of one ticket and a rebooking fee, it costs the airline two seats, because the no-show seat officially cannot be sold.

Of course airlines can overbook, but they are getting more en more cautious because of the high compensations dictated by the european law for denied boarding.


User currently offline7LBAC111 From United Kingdom, joined Jul 2004, 2566 posts, RR: 35
Reply 14, posted (8 years 9 months 2 weeks ago) and read 19470 times:

Quoting Noelg (Thread starter):
Am I right in thinking that the airline would actually charge your credit card an extra £150 if you didn't turn up for your flight?

No, you're not.

Quoting CRGsFuture (Reply 2):
Yes it is

No, it isn't

Quoting HoosierCFI (Reply 3):
BA will make you purchase a new full fare ticket, even if you are connection from another BA or OneWorld flight, if you have purchased the legs separately. A few of my friends have learned this the hard way.

Most US carriers will accommodate you on the next flight. If you are hoping to be able to travel a few days later though, I think that you are out of luck.

You all failed to answer the question put to you by Noelg, which was I right in thinking that the airline would actually charge your credit card an extra £150 if you didn't turn up for your flight?

A no show penalty is just what it says - a penalty applied to any refund applicable to the ticket, in the event of a NOSHOW. If you cancel in advance, then thats fine, but by holding a refundable ticket, and a seat on a flight, then failing to turn up for said flight, is referred to as a Noshow.

The airline don't charge this in addition. What they do is refund you any monies back, less the penalty fee.

Hope this clarifies it for you.

7L



Debate is what you put on de hook when you want to catch de fish.
User currently offlineNoelg From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 9 months 2 weeks ago) and read 19457 times:

Quoting 7LBAC111 (Reply 14):
You all failed to answer the question put to you by Noelg, which was I right in thinking that the airline would actually charge your credit card an extra £150 if you didn't turn up for your flight?

THANK YOU!!!!

Quoting 7LBAC111 (Reply 14):
Hope this clarifies it for you.

Thank you for 7L that it clarifies it greatly!

 praise 

Cheers,
Noel


User currently offlineBridogger6 From United States of America, joined Apr 2005, 717 posts, RR: 10
Reply 16, posted (8 years 9 months 1 week 6 days 20 hours ago) and read 19365 times:

Quoting 7LBAC111 (Reply 14):
The airline don't charge this in addition. What they do is refund you any monies back, less the penalty fee.

This may be true with some airlines, but none that I know....

The actual case is no, they don't just charge the credit card that you paid with against your will, a lot of people don't even pay with credit cards so that wouldn't be very feasible. But when you DO show up wanting to use your ticket, THAT is when you are charged. It's not even necessarily a "no show" fee, but it's a change fee. Like some previous posters have said, some airlines just make you buy a whole new ticket. A lot of times in addition to the "no show" or "change" fee that you are charged for wanting to make the change to your ticket after a no show, you would also be charged the difference in fare between the new and old ticket in order to fly on your original ticket.

These change fees and such are generally only charged on NONREFUNDABLE tickets. Therefore, you can't just get your money back less the change fees, the ticket was nonrefunable and by not showing, you cancelled your contract with the airline. On a fully refundable ticket, there are no change fees thus no charge for a no show and they can get a full refund should they choose to do so.

Now, all airlines policies are not the same, but this is a basic generalization that most airlines can be grouped into. Hope this helps.


User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 17, posted (8 years 9 months 1 week 6 days 15 hours ago) and read 19274 times:

If I'm not mistaken, CX tried to introduce a no-show penalty fee some years back but in the end they had to drop it. As far as I know, legally, a company is not permitted to make an unsolicited charge to somebodies credit card. So even though it says that they will bill your credit card if you no-show, in actual fact they never will. It's simply against the law. Most airlines try to tackle the issue of no-shows as described in the previous replies. If you're holding a rebookable ticket and then no-show for a flight, the ticket looses it's value and can no longer be rebooked. However, legally this isn't quite unproblematic either. If somebody is travelling on an e-ticket, you can simply suspend the coupons in case of a no-show. end of story. But you can't do that with a paper ticket. So in fact the only ones being penalised are those with an e-ticket.

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