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BA UK Domestic - Self/Web Check-In Only From April  
User currently offlineCrosswind From United Kingdom, joined Nov 2000, 2598 posts, RR: 58
Posted (8 years 5 months 1 week 5 days 2 hours ago) and read 4910 times:
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British Airways have today announced that from 25 April, passengers travelling on UK domestic flights will only be able to check-in online or at self-service kiosks.

Seems BA are determined to cut costs by forcing people to use this service, but I'm not sure this fits in with their full service image. Airport staff always encourage people to use the self-service kiosks but I think taking away choice might panic a few less-well-travelled passengers. I'm sure those who require special attention will be checked-in the traditional way, although the press release doesn't say that.

I always use online check-in where it's available as it saves time at the airport, but I've never thought self-service check-in was any faster than the traditional check-in - especially when you have hold luggage.

Excerpt from the press release;

--------------
The first change is to be launched from April 25, when the airline introduces across-the-board self-service check-in for customers travelling on UK domestic flights. From this date, the only way for customers to check-in will be on ba.com or at an airport kiosk.

Conventional check-in desks will be converted to 'fast bag drop' desks, for customers with luggage to check-in, and dedicated staff will be on hand to help customers at the kiosks.

Customers who check-in on ba.com can print their boarding pass from their home or office printer, up to 24 hours before their flight, allowing them to proceed immediately to the boarding gate on arrival at the airport.

--------------

Full Press Release

Regards
CROSSWIND

31 replies: All unread, showing first 25:
 
User currently offlineAbefroman329 From United States of America, joined Oct 2005, 158 posts, RR: 0
Reply 1, posted (8 years 5 months 1 week 5 days 2 hours ago) and read 4894 times:

So you're just SOL if you don't want to check-in at the kiosk or online? Not even the option of paying an extra 10 quid to check in with an agent or something?

User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 5 months 1 week 5 days 1 hour ago) and read 4844 times:

Hmmm

And what about the older generation that dont know how to use self service, or dont have a computer. Suppose we will jsut have to wait and see what happens.


User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 5 months 1 week 5 days 1 hour ago) and read 4819 times:

So what? Squeezy Jet has had kiosk check-in only at GVA for months. At least BA gives you another option.

User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 4, posted (8 years 5 months 1 week 5 days 1 hour ago) and read 4804 times:

Quoting Trekster (Reply 2):
Hmmm

And what about the older generation that dont know how to use self service, or dont have a computer. Suppose we will jsut have to wait and see what happens.

I don't think that is an issue really! The self service kiosks are quite simple to use and the release says there will be "dedicated staff on hand".


User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8552 posts, RR: 13
Reply 5, posted (8 years 5 months 1 week 5 days 1 hour ago) and read 4779 times:
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Quoting Trekster (Reply 2):
And what about the older generation that dont know how to use self service, or dont have a computer. Suppose we will jsut have to wait and see what happens.

.. you mean the same people who swore that they would stop flying altogether when the security blanket of paper tickets was taken away from them ? last I checked they had adapted to ETs and they will no doubt adapt to this as well - old people aren't as inflexible or incapable as some younger people think  old 



Moderation in all things ... including moderation ;-)
User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 6, posted (8 years 5 months 1 week 5 days ago) and read 4768 times:

Plus the fact that BMI have been doing it for a while now and BA are just copying them....!

User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7122 posts, RR: 57
Reply 7, posted (8 years 5 months 1 week 5 days ago) and read 4733 times:

Quoting LHR777 (Reply 6):
Plus the fact that BMI have been doing it for a while now and BA are just copying them....!

Nope - BA are doing it right. They have checked, and double checked the software, and it works. It allows you to choose a seat on any fare. The BD software doesnt work properly yet. If you are travelling on anything less than a full Y ticket you cannot select your seat. Now that BA are happy moving forward, they can now roll it out fully, rather than the alfarsed BD attempt.



The world is really getting smaller these days
User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 8, posted (8 years 5 months 1 week 5 days ago) and read 4725 times:

I'm sure no one minds self service check-in as long as there is someone around to help out if things go wrong.

It's all done very quickly and you get to chose your very own seat.  thumbsup 


User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 9, posted (8 years 5 months 1 week 5 days ago) and read 4717 times:

Quoting Babybus (Reply 8):
I'm sure no one minds self service check-in as long as there is someone around to help out if things go wrong.

There are always staff on hand, so it shouldn't be a problem. I'm usually asked if I need help before I've even got to the stage of putting my card in (and hitting the buttons with the confidence of a frequent flyer  Smile )



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7122 posts, RR: 57
Reply 10, posted (8 years 5 months 1 week 5 days ago) and read 4694 times:

Quoting Mhodgson (Reply 9):
I'm usually asked if I need help before I've even got to the stage of putting my card in (and hitting the buttons with the confidence of a frequent flyer

I never use human check-in with BA because the online and airport system works. I never use self service with BD as the system is broken from a customer viewpoint (what matters) I don't want to sit in 26E so I choose a human to check me in.



The world is really getting smaller these days
User currently offlineDavidT From Switzerland, joined Oct 2005, 477 posts, RR: 0
Reply 11, posted (8 years 5 months 1 week 5 days ago) and read 4688 times:

When I flew AC YYC-YVR we could only use self service.

They're no problem.. don't you just put your card in, select number of bags, then go to the desk to drop them off?


User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 12, posted (8 years 5 months 1 week 5 days ago) and read 4668 times:

I love self service - I can choose my own seat, and can choose one that will probably habe noone next to me (flew BA MAN-LGW-MAN, and chose the last row on the A319 as I reckoned - correctly - that people would want to be as close to the front as possible. At a normal check in desk, I'd specify a window, but would have no say in which side or the location unless I specifically ask.


No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3706 posts, RR: 28
Reply 13, posted (8 years 5 months 1 week 4 days 23 hours ago) and read 4615 times:

Quoting BestWestern (Reply 7):
Nope - BA are doing it right. They have checked, and double checked the software, and it works. It allows you to choose a seat on any fare. The BD software doesnt work properly yet. If you are travelling on anything less than a full Y ticket you cannot select your seat. Now that BA are happy moving forward, they can now roll it out fully, rather than the alfarsed BD attempt.

 thumbsup  The BA OLCI has been in use for yonks now and while it certainly works 99% of the time it can be a bit flaky. I have heard that whole BA OLCI system is being redone some time in the next few months though.

As for the older generation, before BA started using Zone R at Terminal 1 I was hardpushed to go to a SSCI desk without being accosted by someone in uniform and being given the demo! A similar thing has happened at BCN even when I knew I couldn't use the kiosk and told the girl beforehand Big grin

Somehow I have more faith in BA getting this to work than I do BD!  Wink



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineA340600 From United Kingdom, joined Aug 2003, 4105 posts, RR: 51
Reply 14, posted (8 years 5 months 1 week 4 days 22 hours ago) and read 4559 times:

Smart move by BA and I predict they will actually make it work, unlike another carrier I know Wink I find the staff plentiful at each airport I have used flying BA when using the Self-service and they're always offering you a hand, even when you don't need it Wink,

Cheers,

Sam Smile



Despite the name I am a Boeing man through and through!
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 15, posted (8 years 5 months 1 week 4 days 22 hours ago) and read 4536 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Mhodgson (Reply 9):
There are always staff on hand, so it shouldn't be a problem. I'm usually asked if I need help before I've even got to the stage of putting my card in

What about pax who travel on sponsored tickets? I paid for my parents trip with my credit card and will not be travelling with them.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineFoxecho From United States of America, joined Dec 2000, 746 posts, RR: 17
Reply 16, posted (8 years 5 months 1 week 4 days 22 hours ago) and read 4501 times:

SA7700:

if its anything like my airlines system, it only reads the name off the card not the account number...so they should be able to check in with their cards.

Andrew
JFK/MEM/MCI



..uh, we'll need that to live......
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 17, posted (8 years 5 months 1 week 4 days 22 hours ago) and read 4491 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Foxecho (Reply 16):
if its anything like my airlines system, it only reads the name off the card not the account number...so they should be able to check in with their cards.

Thanks Foxecho. Otherwise I could try to check them in online...


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
User currently offlineANstar From United Kingdom, joined Nov 2003, 5190 posts, RR: 6
Reply 18, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4435 times:

Quoting Trekster (Reply 2):
Hmmm

And what about the older generation that dont know how to use self service, or dont have a computer. Suppose we will jsut have to wait and see what happens.

Help will be in hand to help if they can;t manage!

Quoting Mhodgson (Reply 9):
There are always staff on hand, so it shouldn't be a problem. I'm usually asked if I need help before I've even got to the stage of putting my card in (and hitting the buttons with the confidence of a frequent flyer )

My experience also. There has always been someone dedicated to the machines to make sure they were all working and help clueeless pax

Quoting SA7700 (Reply 15):

What about pax who travel on sponsored tickets? I paid for my parents trip with my credit card and will not be travelling with them.

If booking direct with the airline, they ask if the card holder is travelling at time of booking and it is noted. (At least on BA.com) not sure how it works with a TA, but im sure its not a problem (On Nigeria flights possibly, but this is UK dom only)


Rgds

SA7700


User currently offlineA319XFW From , joined Dec 1969, posts, RR:
Reply 19, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4412 times:

I must say, I do enjoy the self-service check-in. You can smirk at the people in the huge queue for the 'normal' check-in and breeze through.

The only concern I would have is that using self-service and internet check-in you can't choose the emergency exit seat, as the staff have to see if you are capably of operating the emergency exit.
How are they going to solve that?


User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 517 posts, RR: 1
Reply 20, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4400 times:

Quoting A319XFW (Reply 19):
The only concern I would have is that using self-service and internet check-in you can't choose the emergency exit seat, as the staff have to see if you are capably of operating the emergency exit.
How are they going to solve that?

In my experience, available exit and bulkhead seats have been released for allocation when OLCI opens. With Fastdrop, the agent checks suitability for the exit/ bulkhead seats you have chosen, and the same at the gate, if you're travelling with handbaggage only.



next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineA319XFW From , joined Dec 1969, posts, RR:
Reply 21, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4382 times:

Quoting TCXDegsy (Reply 20):
In my experience, available exit and bulkhead seats have been released for allocation when OLCI opens. With Fastdrop, the agent checks suitability for the exit/ bulkhead seats you have chosen, and the same at the gate, if you're travelling with handbaggage only.

I suppose they'll have to start juggling people around if the flight is full then.

My parents flew BA a few weeks ago and they couldn't book them when they checked-in online. So that will change I guess.


User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 517 posts, RR: 1
Reply 22, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4372 times:

Quoting A319XFW (Reply 21):
My parents flew BA a few weeks ago and they couldn't book them when they checked-in online. So that will change I guess.

THey may not have been available if Gold/Platinum members got there first! I believe they have priority for them. If a skycot is needed, they are allocated to bulkhead seats too, so that can stop such seats becoming available when OLCI opens.

Any time checked-in online, I've made sure I've done it at exactly 24 hours ahead, to give me the best possible chance of getting the seat I want! (Remember, the new change only affects Domestics, on which seats are not re-selectable before check-in anyway).



next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineA319XFW From , joined Dec 1969, posts, RR:
Reply 23, posted (8 years 5 months 1 week 4 days 20 hours ago) and read 4355 times:

[quote=TCXDegsy,reply=22]

Ah, yes - of course, they didn't fly domestic!


User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 24, posted (8 years 5 months 1 week 4 days 18 hours ago) and read 4251 times:

Quoting Foxecho (Reply 16):
if its anything like my airlines system, it only reads the name off the card not the account number...so they should be able to check in with their cards.

Indeed - for a NCE-LGW flight I took, the card holder wasn't travelling with me. I input my own card, and was requested to back it up with more data - an entire list is given - I seem to recall there are 9 pieces of additional information you can provide, such as an ATB ticket, passport number etc. I just put in my flight number and was recognised.



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
25 SA7700 : The tickets are booked through a travel agent. They fly SA from BFN-JNB-LHR and then BA domestic to EDI. Although BD is SA's "UK partner", I simply d
26 JGPH1A : It is faster - have you ever seen a queue for a kiosk ? And bagdrop takes about 30 seconds, normally. BA's SSCI/OLCI is great, works very well and gi
27 ANother : They need to tweak the home-printed BP a little. No need for it to be A4 size (they could get three connecting BPs on a single A4 sheet) and you are
28 Chilledflyer : Very true indeed! Flew ZRH-LHR-HKG on CX codeshare. Check-in agent insisted I used SSCI even though I told them those machines would'nt work for code
29 Wunala : I like web check in. I am waiting for QF to introduce it. I used it for the first time a few weeks ago on a DJ flight, and loved being able to walk st
30 Ikramerica : It's how CO has been doing it for a while now at most airports. It means more people can check in at a time with a fewer number of staff members at t
31 BestWestern : The DL webcheckin is superb also. Its so easy to use.
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