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Delta Plans Some Remodeling At ATL-Press Release  
User currently offlineKarlB737 From United States of America, joined Mar 2004, 3126 posts, RR: 10
Posted (8 years 7 months 1 week 4 hours ago) and read 5320 times:

Press Release Source: Delta Air Lines, Inc.

Delta's Atlanta Airport Experience to Undergo a Major Makeover
Tuesday March 28, 11:00 am ET
Plans include adding 50 percent more lobby space and check-in options for customers

ATLANTA, March 28, 2006 (PRIMEZONE) -- Delta unveiled today that it will significantly improve its facility at Hartsfield-Jackson Atlanta International Airport, giving its customers more space, convenience and check-in choices. Plans include adding over 50 percent more lobby space, 24 more self-service kiosks with international check-in capability, redesigned gate seating, a new Crown Room Club and 14 new lower-level full service check-in positions.

``As Delta customers take advantage of more than 24 new international destinations since September and new and expanded service to more than 30 U.S. cities offered from Atlanta, we want to deliver the conveniences they value, including more space, more check-in options and more comfort when they travel,'' said Rich Cordell, Senior Vice President of Airport Customer Service. ``Our goal is to provide the level of service and amenities customers expect when traveling through the world's largest hub.''

Delta's Atlanta hub facility upgrade will occur in two phases. Phase I, already underway, will offer the following benefits to Delta customers in early April:


-- Eighty self-service kiosks, including 24 kiosks that will
now offer U.S. customers the ability to check in for their
international flights. Last year, nearly 30 million
customers checked in using kiosks.
-- A new Crown Room Club on Concourse C. This will give
customers convenient access to seven Crown Room Clubs
on all five of six Concourses in Atlanta.
-- Newly-designed queuing system for First Class, Medallion
and BusinessElite customers.
-- Fourteen new lower-level, full-service check-in positions,
providing easy access for customer drop-off.

``We are very pleased to be partnering with Delta on this improvement project that makes traveling through Hartsfield-Jackson Atlanta International Airport faster and more convenient for all Atlanta originating and connecting customers on Delta,'' said Ben DeCosta, Atlanta Airport General Manager. ``Delta's upgrades not only complement the facility enhancements now underway, but also contribute to the airport's overall mission, to be the world's best airport by exceeding customer expectations.''

Phase II, to be completed by summer, 2007, will offer customers:


-- A brand new lobby experience, featuring 50 percent more
space, electronic signage, and additional kiosks.
-- Gate area changes, including redesigned seating and new
carpeting in Concourses A, B and T. Work, quiet and
family areas will offer added comfort and privacy to
customers when traveling.

Even before customers arrive at Delta's newly-upgraded facility in Atlanta or any of Delta's 244 domestic airport locations, they can save time by using delta.com to print their boarding pass on-line. Customers can also quickly make changes to existing reservations by adding or changing flights, choosing alternate dates, times, or cities, and paying change fees with a credit card. With Delta's SkyMiles program Award Ticket functions at delta.com, members can now hold, retrieve, change or cancel Award Tickets with just a few clicks of a mouse.

Delta Air Lines (Other OTC:DALRQ.PK - News) is one of the world's fastest growing international carriers with more than 50 new international routes added or announced in the last year. Delta offers daily flights to 503 destinations in 94 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. In summer 2006, Delta plans to offer customers more destinations and departures between the U.S., Europe, India and Israel than any global airline, including service on 11 new trans-Atlantic routes from its Atlanta and New York-JFK hubs. Delta also is a major carrier to Mexico, South and Central America and the Caribbean, with more than 35 routes announced, added or applied to serve since Jan. 1, 2005. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at delta.com.

74 replies: All unread, showing first 25:
 
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 1, posted (8 years 7 months 1 week 4 hours ago) and read 5307 times:

Thank God,

Signed.
Every DL Medallion Ever


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 2, posted (8 years 7 months 1 week 3 hours ago) and read 5292 times:

For an airline that has no money, they seem to be spending it like it's going out of style. First on expansion, and now on renovations. Hmmm.


Above and Beyond
User currently offlineIluv747400 From United States of America, joined Jan 2000, 372 posts, RR: 0
Reply 3, posted (8 years 7 months 1 week 3 hours ago) and read 5281 times:

Quoting KarlB737 (Thread starter):
on all five of six Concourses in Atlanta

What does that mean??


User currently offlineSteeler83 From United States of America, joined Feb 2006, 9238 posts, RR: 21
Reply 4, posted (8 years 7 months 1 week 3 hours ago) and read 5270 times:

Quoting FLYACYYZ (Reply 2):
For an airline that has no money, they seem to be spending it like it's going out of style. First on expansion, and now on renovations. Hmmm.

Yeah, how are they doing all of this while in backrupcy...



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineUSPIT10L From United States of America, joined Mar 2006, 3295 posts, RR: 7
Reply 5, posted (8 years 7 months 1 week 3 hours ago) and read 5245 times:

I seem to recall DL also announcing that Concourse C was getting a major facelift. When that concourse opened, it was EA's exclusively, and not long after they failed (about two to three years later) DL took over half of Concourse C. Those gates were never designed with RJs and regional aircraft in mind. Now DL wants to refurbish and remodel it to be a regional facility. Of course, all that talk was before the bankruptcy, but I do remember reading about it in a Delta Digest.


It's a Great Day for Hockey!
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 6, posted (8 years 7 months 1 week 3 hours ago) and read 5245 times:

Its easy. They're not out of money.

N


User currently offlineXFSUgimpLB41X From United States of America, joined Aug 2000, 4218 posts, RR: 37
Reply 7, posted (8 years 7 months 1 week 3 hours ago) and read 5212 times:

All financed by pilot paycuts. I'm glad to see how bad they really are hurting for money.

Next in the news: more bonuses for management.



Chicks dig winglets.
User currently offlineJrlander From United States of America, joined Aug 1999, 1105 posts, RR: 0
Reply 8, posted (8 years 7 months 1 week 3 hours ago) and read 5212 times:

I don't think Delta is paying for all of this themselves- it is in the Atlanta airport's best interest to renovate the tired concourses.

User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 9, posted (8 years 7 months 1 week 3 hours ago) and read 5204 times:

Quoting KarlB737 (Thread starter):
-- A new Crown Room Club on Concourse C. This will give
customers convenient access to seven Crown Room Clubs
on all five of six Concourses in Atlanta.

About time. It seems that the D Concourse will be left out of the equation despite a fair amount of gates down at the north end.

Quoting KarlB737 (Thread starter):
Plans include adding over 50 percent more lobby space

I guess those baggage scanning machines are pretty big. I have no idea how they are going accomplish this one without blasting out a wall here or there.

Quoting KarlB737 (Thread starter):
14 new lower-level full service check-in positions

That is already down there. I guess they may be adding a few terminals but the space is used now for the curbside service. They need to change the signs in the roads leading up to the terminal because that lower level says something along the lines of shuttle busses.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 10, posted (8 years 7 months 1 week 3 hours ago) and read 5193 times:

Quoting Iluv747400 (Reply 3):
Quoting KarlB737 (Thread starter):
on all five of six Concourses in Atlanta

What does that mean??

It means that out of the 6 concourses at ATL (T, A, B, C, D, and E) that there will be a CRC in 5 of them (T, A, B, C, and E)

I just read the sentence again and realized the typo. Oh well, welcome to Atlanta and the brilliant Atlanta City Schools education system.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineAirwave From United States of America, joined Mar 2006, 1117 posts, RR: 3
Reply 11, posted (8 years 7 months 1 week 3 hours ago) and read 5182 times:

Interesting. Tune in next week for another exciting adventure in the continuing saga of DL!

Quoting Iluv747400 (Reply 3):
Quoting KarlB737 (Thread starter):
on all five of six Concourses in Atlanta

What does that mean??

I think that means that, of the five of the six Concourses from which DL operates, all of them (the five) will feature a Crown Room Club. Just a guess.

Airwave  eyebrow 



When you do things right, people won't be sure you've done anything at all.
User currently offlineDeltaFFinDFW From United States of America, joined Sep 2003, 1446 posts, RR: 0
Reply 12, posted (8 years 7 months 1 week 3 hours ago) and read 5171 times:

"-- Newly-designed queuing system for First Class, Medallion
and BusinessElite customers."

What does this mean?


User currently offlineKarlB737 From United States of America, joined Mar 2004, 3126 posts, RR: 10
Reply 13, posted (8 years 7 months 1 week 2 hours ago) and read 5074 times:

Courtesy: The Atlanta Journal-Constitution

ATL To Get Second 'People Mover' Train

http://www.airportbusiness.com/artic.../article.jsp?siteSection=1&id=5920


User currently offlineAirwave From United States of America, joined Mar 2006, 1117 posts, RR: 3
Reply 14, posted (8 years 7 months 1 week 2 hours ago) and read 5048 times:

Quoting DeltaFFinDFW (Reply 12):
"-- Newly-designed queuing system for First Class, Medallion
and BusinessElite customers."

What does this mean?

Could mean that DL's created and will institute new boarding procedures that are very favorable to those three groups. Or a new tiered system for using reward miles; the higher groups get priority...something like that.


Airwave  eyebrow 



When you do things right, people won't be sure you've done anything at all.
User currently offlineDL4EVR From United States of America, joined Jan 2006, 641 posts, RR: 1
Reply 15, posted (8 years 7 months 1 week 2 hours ago) and read 5014 times:

Quoting Airwave (Reply 14):
Quoting DeltaFFinDFW (Reply 12):
"-- Newly-designed queuing system for First Class, Medallion
and BusinessElite customers."

What does this mean?

Could mean that DL's created and will institute new boarding procedures that are very favorable to those three groups. Or a new tiered system for using reward miles; the higher groups get priority...something like that.

I'm assuming this applies to DL customers systemwide...?



We Love To Fly And It Shows.
User currently offlineOttoPylit From , joined Dec 1969, posts, RR:
Reply 16, posted (8 years 7 months 1 week 1 hour ago) and read 4977 times:

Quoting DeltaFFinDFW (Reply 12):
"-- Newly-designed queuing system for First Class, Medallion
and BusinessElite customers."

What does this mean?

It means, when checking in at the ticket counter, there will be the little signs above each agent, and when they are ready for the next customer, the little light will flash or whatever. Keep in mind that many times, just because someone walks away from the ticket counter means that they are ready for the next person to walk right up. The queuing system will smooth everything out without the agent having to call "NEXT!" all the time.



OttoPylit


User currently offlineNcflyer From United States of America, joined Sep 2000, 489 posts, RR: 1
Reply 17, posted (8 years 7 months 1 week 1 hour ago) and read 4950 times:

what a waste of money. Why is it that the best run legacies, such as CO and AA, spend little to no money on flat panel monitors on all their gates and coming up with new fangled paint schemes. . ..

User currently offlineB777-700 From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 7 months 1 week 1 hour ago) and read 4904 times:

Quoting Ncflyer (Reply 17):
what a waste of money. Why is it that the best run legacies, such as CO and AA, spend little to no money on flat panel monitors on all their gates and coming up with new fangled paint schemes. . ..



Quoting XFSUgimpLB41X (Reply 7):
All financed by pilot paycuts. I'm glad to see how bad they really are hurting for money.

Next in the news: more bonuses for management.



Quoting Steeler83 (Reply 4):
Yeah, how are they doing all of this while in backrupcy...



Quoting FLYACYYZ (Reply 2):
For an airline that has no money, they seem to be spending it like it's going out of style. First on expansion, and now on renovations. Hmmm.

Amazing how DL is damned for doing things to actually try and improve customer service, and in turn, make money.

You people are impossible.


User currently offlinePGV From United States of America, joined Feb 2006, 124 posts, RR: 0
Reply 19, posted (8 years 7 months 1 week 1 hour ago) and read 4884 times:

Quoting XFSUgimpLB41X (Reply 7):
All financed by pilot paycuts. I'm glad to see how bad they really are hurting for money.

Took the words right out of my mouth...

Quoting Ncflyer (Reply 17):
Why is it that the best run legacies, such as CO and AA, spend little to no money on flat panel monitors on all their gates and coming up with new fangled paint schemes

Ironic isn't it? We got US crawling outta the grave, UA can't find the exit door outta the bankruptcy room, and I haven't been through DTW or MSP in so long...so I won't even touch NW. But I've heard enough of their drivers talk about the games going on there.



"To hell with a Ferrari...give me a Super 70!"
User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 20, posted (8 years 7 months 1 week ago) and read 4834 times:

Does nobody understand the concept of revenue driven enhancements?

The "experts" of airliners.net can't seem to decide what Delta should do. They cut costs, the armchair CEOs criticize. They spend money to try to drive revenue improvements, the armchair CEOs criticize.

But you know what the funny thing is? Despite the fact that bankruptcy is a risky process with serious long term consequences, if they can just get an agreement with the pilots, Delta will probably be okay. I didn't think it was possible, but maybe it is. Maybe there's a reason why they are running the airline, and we're just posting on airliners.net.

[Edited 2006-03-29 04:12:48]


It's a new day. Every moment matters. Now, more than ever.
User currently offlineLuv2fly From United States of America, joined May 2003, 12121 posts, RR: 49
Reply 21, posted (8 years 7 months 1 week ago) and read 4806 times:
Support Airliners.net - become a First Class Member!

Quoting OttoPylit (Reply 16):
The queuing system will smooth everything out without the agent having to call "NEXT!" all the time.

Otto now we have to get customers that can read. Hope it works out in the end.



You can cut the irony with a knife
User currently offlineAirwave From United States of America, joined Mar 2006, 1117 posts, RR: 3
Reply 22, posted (8 years 7 months 1 week ago) and read 4775 times:

Quoting Luv2fly (Reply 21):
now we have to get customers that can read.

Or, heaven help us, ones who pay attention.  scratchchin 

Airwave  eyebrow 



When you do things right, people won't be sure you've done anything at all.
User currently offlinePGV From United States of America, joined Feb 2006, 124 posts, RR: 0
Reply 23, posted (8 years 7 months 1 week ago) and read 4767 times:

Quoting DeltaSFO (Reply 20):
Maybe there's a reason why they are running the airline, and we're just posting on airliners.net.

You have a valid point. And while I don't disagree wtih you, pretty much the airline's financial position indicates they have not done a good job at running the show. So...that allows us to question their motives today...and whether or not they have the ability to run that airline.

I would like to know just how much of this bill the city of Atlanta is picking up.



"To hell with a Ferrari...give me a Super 70!"
User currently offlineSteeler83 From United States of America, joined Feb 2006, 9238 posts, RR: 21
Reply 24, posted (8 years 7 months 1 week ago) and read 4767 times:

Quoting B777-700 (Reply 18):
Amazing how DL is damned for doing things to actually try and improve customer service, and in turn, make money.

You people are impossible.

And you make me out to be this ogre bashing DL. I was only asking a simple question, not necessarily attacking DL. Frankly, I like what they are doing; I am just surprised that they were doing all of this at once instead of doing it one step at a time. WHat they are doing is rather wise in persuading more people to fly their airline and bring in more money.

Come to think of it, I thought they were rather smart in expanding their international service as they seem to be making money for the airline. With this added service, they would need some improvements to their terminal at ATL... There, I just ripped on my own post



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
25 FLYACYYZ : Take a breath! I'm a firm believer in the old saying, "you have to spend money to make money". My point is...where is the money coming from? Accordin
26 DeltaSFO : Well, the senior executives that managed the company into bankruptcy are gone. Jerry Grinstein is acknowledged by most groups, except for the cynical
27 Post contains images Steeler83 : That was my point in my post above as well... Thanks pal
28 Ncflyer : B777-700, have you ever flown AirTrain in Boston? I have, many times. That terminal defines the word DUMP. It is crowded, hot, food is far away, run d
29 Steeler83 : That sounds like concourses B-E in PHL, perhaps I could formulate a similar argument regarding WN in PHL, and how I flew on WN to PHL just for the fa
30 B777-700 : You say that as if it's something to be proud of... That's because they dont NEED it. It's about improving the customer experience. When things are i
31 WorldTraveler : It's not a question of glitzy terminals.... ATL was built 25 years ago for a much smaller crowd. DL simply doesn't have the room to accommodate the vo
32 Gigneil : UA exited bankruptcy in Feburary. N
33 PGV : Yeah I picked the wrong one, meant to refer to how many attempts it took them. Although I thought I read something today about some top execs of thei
34 Steeler83 : Uh, I thought that the old ATL terminal closed in the early '90s while a newer more up-to-date terminal opened up to serve Atlanta more accordingly.
35 Litz : Earlier than that, actually ... the original "current" airport opened in 1980. It consisted of the Termnal and four concourses. International flights
36 Fewsolarge : Concourse T (then just called the International Concourse) was expanded in the mid 80s to meet international demand, well before the Olympic bid was
37 Panamair : DL's customer base is wider than AirTran's and there are plenty of DL customers (e.g., international, premium ones) who WOULD mind dealing with dirty
38 FlyPNS1 : Obviously, you don't fly Delta very often. DL has the same lines at the gate as every other airline. The screens are nice, but they don't make a big
39 Yanqui67 : Tomorrow my fellow ex-AMTs are getting walked out in the latest RIF. Thats how Delta could afford to pay for all this BS they got going on. As far as
40 Panamair : While I wouldn't say the lines have disappeared, they have shortened in many cases as most frequent flyers now no longer approach the gate agents at
41 Post contains images Slider : So this is what "rearranging the deck chairs" is truly all about, huh?
42 USPIT10L : Yes, for the amount of time United wasted in bankruptcy court, it seemed like they'd been there before, but trust me, UA's only been through bankrupt
43 Post contains links and images DAirbus : As I understand it, once the new baggage system in the south terminal is up and running, the machines in the lobby will be removed since they will no
44 USPIT10L : I like it. Now if only the smaller stations could get a taste of this new service model. I always liked DL's service, although I must admit, I liked
45 Post contains images DAL767400ER : That's ATL? Wow, I can say I'm positively surprised at that new look, really like it over the old look. Nice and bright, not dull and dark, as previo
46 Post contains images PGV : Oh if it weren't for everybody wanting to be the teacher on this board it would be no fun at all. I was referring to how many attempts (extensions, m
47 USPIT10L : Point well taken, PGV. It's just so many people ask the same questions over and over on here, that's all. I agree, it took them waaay too long to get
48 Post contains images Steeler83 : So do I, now if only they could do something like this regarding PHL. That is supremely dark and outdated. Nice to see some loyalty on here
49 PGV : That's not a bad thing! I do enjoy reading the history side around the pioneers and pilots. I worked with some Flying Tiger and Reeves guys, and an o
50 USPIT10L : Actually, the whole airport needs redone. PHL is the greatest disaster I've ever seen for a major airport terminal. It was never designed with what U
51 Steeler83 : Even the new A-west and A-east??? I actually have a design of what I think that should look like, I think that A-West should extend out and then turn
52 Gigneil : I like the look, but its going to be challenging from a queuing perspective if they really lay the counters out that way. N
53 Post contains images DAYflyer : This is EXACTLY what they need to spend money on while in bankruptcy
54 B777-700 : Yes it is actually. That's what companies do while under bankruptcy protection: restructure, improve, and plan for the future. I don't see what's so
55 Post contains images Airwave : It looks a little *too* open. Won't there be all sorts of queue ropes and whatnot, too? Those'll clutter the place up real fast. Airwave
56 Gigneil : I agree fully, except I'm not being sarcastic. N
57 Congaboy : Agree, guys...two things to point out about this improvement plan: 1/ DL will most likely experience large productivity gains by expanding self servi
58 Steeler83 : I also agree, and I like your reasoning behind that as well. It is all completely logical to me. I was wondering how they'd be doing this while in bk
59 Congaboy : Yea, i dont know if you've ever experienced kiosk check-in at Hartsfield (sounds like you do PHL alot), but already the demand for that has surpassed
60 757225 : Atlanta is no worse than any other airport in the country.....better than some. What the hell is Delta doing? They are bankrupct, in bankrupcty, cryin
61 WorldTraveler : 757, sounds like you're just a little jealous that DL is actually moving forward in bankruptcy instead of sitting and rotting. Chapter 11 is about reo
62 UpstateDave : I think u guys are missing the point on the queing system they speak of. They are talking about seperate boarding lines for different classes/status,
63 IcelandairMSP : Two questions 1)How much is being paid for ATL and not Delta? If there are going to be general improvements in the concourses and main terminal that a
64 NorthstarBoy : Another way the DL gate monitors are great, if you're on standy just to get on the plane, forget an upgrade, all you do is just watch the board and if
65 OttoPylit : Well, you apparently don't fly Delta very often. Of course, with your hatred of them, I don't see why you would. But then you make the argument of ha
66 FlyPNS1 : I never said the GIDS didn't help Delta. However, what I did say was that the lines at DL's podiums are no better or worse than AA, CO, UA, etc. Over
67 Steeler83 : I have actually, at PHL as well as PIT when I flew on WN Then by all means they should go for it. Do they also have curbside check in as well? They h
68 Steeler83 : So basically, you're saying that DL is wise with their handling of chapter 11. They are trying to prevent higher costs down the road by taking action
69 IcelandairMSP : I'm not sure if that was an sarcastic attack or agreement, but it's a more elocuent way of saying what I had in mind to some degree. In short, simply
70 Boeing7E7 : All they are really doing is modifying (making better use of) the space within their leasehold. Move a few ticket counters and replace with Kisosks,
71 OttoPylit : But you use this language which is completely untrue. There are no lines of people harrassing the gate agents. The only people coming up now are peop
72 Steeler83 : No, my whole post is in agreement with your thoughts. I think that they're handling this a whole lot more wisely than how a typical airline would han
73 FlyPNS1 : All very true, but when you are crying poverty to an arbitration panel that you must have these pilot cuts to survive, it's still going to look bad.
74 WorldTraveler : ATL airport is funding the project...DL leases space from them. Keep in mind that DL had the opportunity to reject contracts including the ATL lease a
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