Greg3322 From United States of America, joined Aug 2004, 205 posts, RR: 0 Posted (8 years 5 months 3 weeks 5 days 23 hours ago) and read 2556 times:
Can anyone please provide me with any customer service (or higher) type people and American and/or American Eagle? I would like to get an actual response, not a form letter, to an issue I had on a recent flight.
Any names, email, or US Mail addresses would be appreciated.
Utapao From Thailand, joined Jul 2005, 645 posts, RR: 9
Reply 3, posted (8 years 5 months 3 weeks 5 days 1 hour ago) and read 2400 times:
Quoting Greg3322 (Thread starter): I would like to get an actual response, not a form letter, to an issue I had on a recent flight.
As the others suggested, use the email link on their "Contact AA" site. I have used it several times and by clicking on "would like a reply" (or something similar) I have always received an email response. It will still tend to be 'semi-scripted' in the sense they must get hundreds a day, but my replies have definitely addressed individual comments in my email... both complimentary and not-so complimentary.
As a side note, I had an incredible flight attendant from YUL-DFW about two years ago and sent an email complimenting her service. About 10 months later I again flew the route and the same FA was working the flight (she is a French speaker and does the YUL route quite frequently). She had gotten a notice from her Supervisor about the compliment. She saw my name on the manifest and recognized it as the one who sent the message in and she came up to personally thank me. I got the opinion that the supervisor put the email or a note of some kind in her personnel file.
LV From United States of America, joined Jun 2001, 2005 posts, RR: 0
Reply 4, posted (8 years 5 months 3 weeks 4 days 23 hours ago) and read 2377 times:
Actually, I am sending a letter of praise to Continental for the ground crew at IND. Last wednesday my flight was delayed and I was going to miss my connection at EWR. They rebooked me on NW without batting an eye...grant it they are such close partners they are just about one in the same but still, to give up revenue like that was impressive to me.