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US Airways Shows Improvements In Feb.  
User currently offlineHPRamper From United States of America, joined May 2005, 4058 posts, RR: 8
Posted (8 years 5 months 2 weeks 6 days 14 hours ago) and read 3458 times:

DOT report for February: US Airways had the best on-time performance of all the majors  Smile We've been hovering up there for a while, but I don't think we'd gotten on top since the merger...correct me if I'm wrong though.

http://airconsumer.ost.dot.gov/reports/2006/april/0604atcr.pdf

US Airways baggage numbers, while still only 10th among the majors (13th overall) did improve from 8.45 mishandlings per 1000 pax to 7.26. I'm hoping that this is a reflection of the overhauling of the PHL baggage situation.... after all, PHL is well known as a baggage black hole.

7 replies: All unread, jump to last
 
User currently offlineMah584jr From United States of America, joined Mar 2006, 509 posts, RR: 0
Reply 1, posted (8 years 5 months 2 weeks 6 days 13 hours ago) and read 3434 times:

However, looking at your link, US Airways still ranks third worst among customer complaints out of the U.S. airlines(AA, UA). They're also the worst for the number of customer complaints per 100,000 passengers. Seems to me like there still is quite a bit of work to be done.
-Mah584jr


User currently offlineSean-SAN- From United States of America, joined Aug 2002, 770 posts, RR: 1
Reply 2, posted (8 years 5 months 2 weeks 6 days 12 hours ago) and read 3391 times:

BTW... pre-merger, HP was usually in the top 3 in bag numbers. Now that we are being merged with US and their numbers, it's hovering around 8ish... We've been sending trainers to PHL/PIT/CLT to try and shape things up... people are getting replaced and slowly the dead weight in the east will get chopped off.

User currently offlineAZFLYER84 From United States of America, joined Aug 2005, 107 posts, RR: 0
Reply 3, posted (8 years 5 months 2 weeks 6 days 10 hours ago) and read 3367 times:

PHL has known problems with luggage and delays, but PHX has problems as well. Things are getting better with time since the merger now. If PHX could solve Mesa's problems, customer complaints and lost luggage will surely go down.Since Mesa has serious problems with staffing, delays and customer serivice issues.

User currently offlineFlyboyaz From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 5 months 2 weeks 6 days 5 hours ago) and read 3272 times:

Yes it's great, we'll get another $50 payout!

The note we got did say we need to improve some things, specifically our baggage. Customer complaints are another issue as well, but not sure if express complaints get factored into that...we get a HUGE amount of complaints from the express operations.

Things will get better...just takes time.


User currently offlineLightsaber From United States of America, joined Jan 2005, 13130 posts, RR: 100
Reply 5, posted (8 years 5 months 2 weeks 6 days 4 hours ago) and read 3219 times:
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Quoting HPRamper (Thread starter):

US Airways baggage numbers, while still only 10th among the majors (13th overall) did improve from 8.45 mishandlings per 1000 pax to 7.26. I'm hoping that this is a reflection of the overhauling of the PHL baggage situation.... after all, PHL is well known as a baggage black hole.

The rate is improving, but its still 2X the best. But I hope HP/US keeps improving. Then again the worst was 2X as bad as HP/US.  Sad Wow, I can't imagine an airline that almost loses 2% of the bags (That's Atlantic Southeast.)

Quoting Sean-SAN- (Reply 2):
people are getting replaced and slowly the dead weight in the east will get chopped off.

Are the PHL baggage handlers still union? If so, the few individuals who might be the problem won't be replacable and US would then be stuck with poor baggage numbers.

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlineUSPIT10L From United States of America, joined Mar 2006, 3295 posts, RR: 7
Reply 6, posted (8 years 5 months 2 weeks 6 days 4 hours ago) and read 3203 times:

Quoting Lightsaber (Reply 5):
Are the PHL baggage handlers still union? If so, the few individuals who might be the problem won't be replacable and US would then be stuck with poor baggage numbers.

Of course PHL baggage handlers are union! The whole of the old US Airways was union. Don't have a link, but there's a thread with 75+ posts on it about how ugly the integration of the unions is going! Some 40 people were sent to the ER in PHL after a chair-throwing, expletive-filled tirade by some IAM people at a PHL hotel, I believe. 27 people were fired for it! Can't wait to the old-school union people thrown out! That's part of why US had it so bad for so long (pro-union people full apologies).



It's a Great Day for Hockey!
User currently offlineUSPIT10L From United States of America, joined Mar 2006, 3295 posts, RR: 7
Reply 7, posted (8 years 5 months 2 weeks 6 days 3 hours ago) and read 3185 times:

Back on topic, I think it's great that US can be a stellar operational airline as well. Summer always seems to take these on-time initiatives into chaos, but as HP remolds US in their model, I think things will be much, much better, not to mention smoother. PHL needs it. PIT and CLT have always been great as far as lack of traffic and major weather. In fact, in my two and a half years at DGS, we had one groundstop due to weather. Many thunderstorms, but one groundstop. Had more than I could count from ATL.


It's a Great Day for Hockey!
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