HPRamper From United States of America, joined May 2005, 3705 posts, RR: 8 Posted (7 years 2 months 2 weeks 4 days 14 hours ago) and read 2111 times:
DOT report for February: US Airways had the best on-time performance of all the majors We've been hovering up there for a while, but I don't think we'd gotten on top since the merger...correct me if I'm wrong though.
US Airways baggage numbers, while still only 10th among the majors (13th overall) did improve from 8.45 mishandlings per 1000 pax to 7.26. I'm hoping that this is a reflection of the overhauling of the PHL baggage situation.... after all, PHL is well known as a baggage black hole.
Mah584jr From United States of America, joined Mar 2006, 499 posts, RR: 0 Reply 1, posted (7 years 2 months 2 weeks 4 days 13 hours ago) and read 2087 times:
However, looking at your link, US Airways still ranks third worst among customer complaints out of the U.S. airlines(AA, UA). They're also the worst for the number of customer complaints per 100,000 passengers. Seems to me like there still is quite a bit of work to be done.
-Mah584jr
Sean-SAN- From United States of America, joined Aug 2002, 752 posts, RR: 1 Reply 2, posted (7 years 2 months 2 weeks 4 days 12 hours ago) and read 2044 times:
BTW... pre-merger, HP was usually in the top 3 in bag numbers. Now that we are being merged with US and their numbers, it's hovering around 8ish... We've been sending trainers to PHL/PIT/CLT to try and shape things up... people are getting replaced and slowly the dead weight in the east will get chopped off.
AZFLYER84 From United States of America, joined Aug 2005, 107 posts, RR: 0 Reply 3, posted (7 years 2 months 2 weeks 4 days 10 hours ago) and read 2020 times:
PHL has known problems with luggage and delays, but PHX has problems as well. Things are getting better with time since the merger now. If PHX could solve Mesa's problems, customer complaints and lost luggage will surely go down.Since Mesa has serious problems with staffing, delays and customer serivice issues.
Flyboyaz From , joined Dec 1969, posts, RR: Reply 4, posted (7 years 2 months 2 weeks 4 days 4 hours ago) and read 1925 times:
Yes it's great, we'll get another $50 payout!
The note we got did say we need to improve some things, specifically our baggage. Customer complaints are another issue as well, but not sure if express complaints get factored into that...we get a HUGE amount of complaints from the express operations.
Lightsaber From United States of America, joined Jan 2005, 10895 posts, RR: 100 Reply 5, posted (7 years 2 months 2 weeks 4 days 4 hours ago) and read 1872 times:
Quoting HPRamper (Thread starter):
US Airways baggage numbers, while still only 10th among the majors (13th overall) did improve from 8.45 mishandlings per 1000 pax to 7.26. I'm hoping that this is a reflection of the overhauling of the PHL baggage situation.... after all, PHL is well known as a baggage black hole.
The rate is improving, but its still 2X the best. But I hope HP/US keeps improving. Then again the worst was 2X as bad as HP/US. Wow, I can't imagine an airline that almost loses 2% of the bags (That's Atlantic Southeast.)
Quoting Sean-SAN- (Reply 2): people are getting replaced and slowly the dead weight in the east will get chopped off.
Are the PHL baggage handlers still union? If so, the few individuals who might be the problem won't be replacable and US would then be stuck with poor baggage numbers.
USPIT10L From United States of America, joined Mar 2006, 3267 posts, RR: 8 Reply 6, posted (7 years 2 months 2 weeks 4 days 4 hours ago) and read 1856 times:
Quoting Lightsaber (Reply 5): Are the PHL baggage handlers still union? If so, the few individuals who might be the problem won't be replacable and US would then be stuck with poor baggage numbers.
Of course PHL baggage handlers are union! The whole of the old US Airways was union. Don't have a link, but there's a thread with 75+ posts on it about how ugly the integration of the unions is going! Some 40 people were sent to the ER in PHL after a chair-throwing, expletive-filled tirade by some IAM people at a PHL hotel, I believe. 27 people were fired for it! Can't wait to the old-school union people thrown out! That's part of why US had it so bad for so long (pro-union people full apologies).
USPIT10L From United States of America, joined Mar 2006, 3267 posts, RR: 8 Reply 7, posted (7 years 2 months 2 weeks 4 days 3 hours ago) and read 1838 times:
Back on topic, I think it's great that US can be a stellar operational airline as well. Summer always seems to take these on-time initiatives into chaos, but as HP remolds US in their model, I think things will be much, much better, not to mention smoother. PHL needs it. PIT and CLT have always been great as far as lack of traffic and major weather. In fact, in my two and a half years at DGS, we had one groundstop due to weather. Many thunderstorms, but one groundstop. Had more than I could count from ATL.
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From United States of America, joined May 2005, 3705 posts, 
We've been hovering up there for a while, but I don't think we'd gotten on top since the merger...correct me if I'm wrong though.
Wow, I can't imagine an airline that almost loses 2% of the bags (That's Atlantic Southeast.) 
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