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Personal Service From An Airline CEO!  
User currently offlineAirBerlin From United States of America, joined Jan 2004, 98 posts, RR: 0
Posted (10 years 1 month 4 weeks 10 hours ago) and read 4249 times:


My dad had a funny experience this morning at TXL. He was trying to get one of those LH Quick Ticket Machines (BTW LH does not issue an etix if one of your segment is not on LH or UA but on another star partner, which i find ridiculous) and suddenly he hears a friendly "Kann ich ihnen vielleicht behilflich sein?" Turns out his friend Herr Mayerhuber was standing right behind him and was on the same flight to FRA. They sorted out the tickets and of they went. More airlines should offer this "personalised CEO service!"


[Edited 2006-04-05 22:14:52]

[Edited 2006-04-05 22:23:16]

6 replies: All unread, jump to last
User currently offlineLHUSA From United States of America, joined Aug 2005, 614 posts, RR: 2
Reply 1, posted (10 years 1 month 4 weeks 9 hours ago) and read 4189 times:

Wow, cool story. Thanks for sharing.
I haven't personally met Herr Mayerhuber, but several of my colleagues have. They have all said he is very friendly, personable and down to earth. I agree that the problem with the etix is ridiculous. I know that it's a very hot issue and being worked out as quickly as possible as it's a huge source of many complaints.

User currently offlineLH492 From Germany, joined Jan 2006, 208 posts, RR: 10
Reply 2, posted (10 years 1 month 4 weeks 9 hours ago) and read 4166 times:

Wow, now that really is great service  bigthumbsup 
It was nice of Mr. Mayerhuber to help your dad, i don´t think every CEO would have been so kind.

Carpe Diem, Seize The Day
User currently offlineIFEMaster From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 1 month 4 weeks 9 hours ago) and read 4100 times:

That's so great. I love it when the big cheeses make contact with the customer, whether they are friends or not. There's not enough CEOs and Chairmen around that do that.

It reminds me of the time that I was in Seattle and went for a coffee at the Pike Place Starbucks (the very first Starbucks store) and Howard Schultz was being a Barrista for a day. Nice guy, very friendly, served with a big smile, and made an excellent Caramel Machiatto.

User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 4, posted (10 years 1 month 4 weeks 9 hours ago) and read 4083 times:

Oh my friggin' God, dude, this is so awesome that I will go directly to the LH website now to book some random flight with them!


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 22
Reply 5, posted (10 years 1 month 4 weeks 8 hours ago) and read 3995 times:

Quoting AirBerlin (Thread starter):
More airlines should offer this "personalised CEO service!"

Southwest's Herb Keheller (spelling?) has already done this more times in the past than anyone at WN can count. Thats why he is dubbed the KING!!

A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineANother From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 1 month 4 weeks ago) and read 3818 times:

Sure doesn't hurt for the executives to get down into the trenches, from time to time.

Er, thinking about it - maybe it's better that they don't!

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