AirBerlin From United States of America, joined Jan 2004, 98 posts, RR: 0 Posted (9 years 3 months 3 days 20 hours ago) and read 3847 times:
My dad had a funny experience this morning at TXL. He was trying to get one of those LH Quick Ticket Machines (BTW LH does not issue an etix if one of your segment is not on LH or UA but on another star partner, which i find ridiculous) and suddenly he hears a friendly "Kann ich ihnen vielleicht behilflich sein?" Turns out his friend Herr Mayerhuber was standing right behind him and was on the same flight to FRA. They sorted out the tickets and of they went. More airlines should offer this "personalised CEO service!"
LHUSA From United States of America, joined Aug 2005, 592 posts, RR: 2
Reply 1, posted (9 years 3 months 3 days 20 hours ago) and read 3787 times:
Wow, cool story. Thanks for sharing.
I haven't personally met Herr Mayerhuber, but several of my colleagues have. They have all said he is very friendly, personable and down to earth. I agree that the problem with the etix is ridiculous. I know that it's a very hot issue and being worked out as quickly as possible as it's a huge source of many complaints.
IFEMaster From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 3 months 3 days 19 hours ago) and read 3698 times:
That's so great. I love it when the big cheeses make contact with the customer, whether they are friends or not. There's not enough CEOs and Chairmen around that do that.
It reminds me of the time that I was in Seattle and went for a coffee at the Pike Place Starbucks (the very first Starbucks store) and Howard Schultz was being a Barrista for a day. Nice guy, very friendly, served with a big smile, and made an excellent Caramel Machiatto.