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BA Removed My Seat Reservation!?!?  
User currently offlineRadelow From United States of America, joined Jul 2004, 426 posts, RR: 3
Posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3931 times:

I am flying Club World LAX>LHR>HAM on May 4, 2006. I selected my seats online via ba.com. I selected upstairs as that's where I prefer to fly. Anyway, I was checking up on my reservation last night and noticed that on my flight back LHR>LAX my seat reservation upstairs vanished and that they now have me downstairs. What happened!?!? And what should I do about it?

Anyone have the loads for the LAX>LHR flight? Flight #278. Thanks.

29 replies: All unread, showing first 25:
 
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 1, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3912 times:

What should you do? Call BA customer service and tell them exactly what you stated in your post.....I am sure that they will help you out if they can.

Flight BA278 on 4 May has more than 9 seats available in Club.


User currently offlineRichardPrice From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3899 times:

Pretty sure you arent 100% guaranteed to get the seats you request, but putting in a call to customer service wont hurt.

User currently offlinePlanesarecool From United Kingdom, joined Nov 2001, 4119 posts, RR: 11
Reply 3, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3865 times:

This is what happened to me on the same route in premium economy. We requested two sets of window seats, but when we came to check in online, all that was left was seats dotted around the PE cabin. We went to the normal check in at LAX and they gave us an upgrade to club world.

User currently offlineRadelow From United States of America, joined Jul 2004, 426 posts, RR: 3
Reply 4, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3853 times:

Maybe they'll upgrade me to First  Smile

I sent an email to BA Customer Service stating the facts...we
ll see what they say.

How full is the LAX>LHR plane overall?


User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 733 posts, RR: 0
Reply 5, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3839 times:

Give CS a call, BA are very good at problem solving.

J


User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 6, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3826 times:

Quoting Planesarecool (Reply 3):
This is what happened to me on the same route in premium economy. We requested two sets of window seats, but when we came to check in online, all that was left was seats dotted around the PE cabin. We went to the normal check in at LAX and they gave us an upgrade to club world.

Thats very nice - and extraordinary.

Quoting Radelow (Reply 4):
Maybe they'll upgrade me to First

Dont count on it, F is rather full that day.


User currently offlineB777-700 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 3 months 2 weeks 5 days 17 hours ago) and read 3811 times:

Quoting Radelow (Thread starter):
And what should I do about it?

Obviously, the first thing any rational person would do is make a post in the a.net civil forum and hope someone from BA sees it. That would make a hell of a lot more sense than, I dunno...calling BA.

Quoting Radelow (Reply 4):
Maybe they'll upgrade me to First

No, they won't.


User currently offlineLH121GLA From Germany, joined May 2004, 455 posts, RR: 1
Reply 8, posted (8 years 3 months 2 weeks 5 days 16 hours ago) and read 3725 times:

I'm sure that if you check the carrier's conditions of carriage, you'll find that seat selections are not binding.

User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 733 posts, RR: 0
Reply 9, posted (8 years 3 months 2 weeks 5 days 16 hours ago) and read 3697 times:

They may not be binding however they are very 'service recovery' focused!

User currently offlineRdwootty From United Kingdom, joined Sep 2005, 902 posts, RR: 2
Reply 10, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3624 times:

Have you tried to get the original seat allocation back? Maybe the aircraft has changed?

User currently offlineRadelow From United States of America, joined Jul 2004, 426 posts, RR: 3
Reply 11, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3624 times:

Aren't we a complete jerk (I would use a more appropriate word but some people might be offended).

1. The purpose of my post was to see if this was a typical procedure for BA and see if anyone else had it happen to them.

2. The "First Class" comment was a joke in response to the other person posting about getting bumped up to Club.

Get a life.

Quoting B777-700 (Reply 7):



Quoting B777-700 (Reply 7):
Obviously, the first thing any rational person would do is make a post in the a.net civil forum and hope someone from BA sees it. That would make a hell of a lot more sense than, I dunno...calling BA.

Quoting Radelow (Reply 4):
Maybe they'll upgrade me to First

No, they won't.


User currently offlineHorus From Egypt, joined Feb 2004, 5230 posts, RR: 60
Reply 12, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3595 times:

Quoting Radelow (Reply 4):
Maybe they'll upgrade me to First Smile

BA only upgrade silver/gold/prem cardholders from C to F.

Horus



EGYPT: A 7,000 Year Old Civilisation
User currently offlineZrs70 From United States of America, joined Dec 2000, 3130 posts, RR: 9
Reply 13, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3566 times:

Most likely your original seat was reasigned to a "FAM" (Federal Air Marshal). They often are given the upper deck of the 747 (and usually the exit row). That's the most likely reason, and while annoying, certainly not worth a complaint, as others have suggested!


14 year airliners.net vet! 2000-2013
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 733 posts, RR: 0
Reply 14, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3523 times:

Quoting Horus (Reply 12):
BA only upgrade silver/gold/prem cardholders from C to F.

Horus

Not true, they also upgrade Blue members and Staff!


User currently offlineHorus From Egypt, joined Feb 2004, 5230 posts, RR: 60
Reply 15, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3498 times:

Quoting Baexecutive (Reply 14):
Not true, they also upgrade Blue members and Staff!

Blue rarely and only if they have a full fare C class ticket. As for staff, well it's only possible if you're cockpit crew or company execs with seniority. All other staff can only get into C (unless you're doing a courier service in which case you could get F IF available).

Horus



EGYPT: A 7,000 Year Old Civilisation
User currently offlineCarduelis From United Kingdom, joined Dec 2001, 1585 posts, RR: 10
Reply 16, posted (8 years 3 months 2 weeks 5 days 15 hours ago) and read 3488 times:

With a thread header as above, it appears amazing that you have not mentioned the flight number of your 'affected' return flight! It would help a lot!

There are currently three BA flights a day LHRLAX with following configs:-

BA279 with 38J
BA283 with 70J
BA269 with 38J



Per Ardua ad Astra! ........ Honi Soit Qui Mal y Pense!
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 17, posted (8 years 3 months 2 weeks 5 days 14 hours ago) and read 3476 times:

As clearly stated on ba.com, seating is not confirmed, for any passenger unless prem or Bsnt or medical reqest, we can only put in rqst. If for some reason a prem books, or there is a config cng, broken seat, or some such thing seating will change, but ba.com does say seating is not guarenteed until check in

User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 517 posts, RR: 1
Reply 18, posted (8 years 3 months 2 weeks 5 days 14 hours ago) and read 3445 times:

Quoting Zrs70 (Reply 13):
Most likely your original seat was reasigned to a "FAM" (Federal Air Marshal). They often are given the upper deck of the 747 (and usually the exit row). That's the most likely reason, and while annoying, certainly not worth a complaint, as others have suggested!

Sorry if I'm outta my tree, but didn't BA say sometime after 9/11 that they would resist any Government/CAA requirement for an Air Marshall? From that, I take it they still don't carry any.

(And why would any British Airline carry a "Federal" Marshall anyway)?



next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineIFLYMCO From United States of America, joined Sep 2003, 482 posts, RR: 2
Reply 19, posted (8 years 3 months 2 weeks 5 days 14 hours ago) and read 3437 times:

Quoting Radelow (Reply 4):
I sent an email to BA Customer Service stating the facts...we
ll see what they say.

Don't just send an email- call! I sent them an email about a booking I made once and they took over 2 weeks to respond. A simple call could get you an answer in just a few minutes!  Smile

Good luck!



Now it should be "IFLYDCA"
User currently offlineBellerophon From United Kingdom, joined May 2002, 583 posts, RR: 59
Reply 20, posted (8 years 3 months 2 weeks 5 days 13 hours ago) and read 3314 times:

Radelow

I'm sorry to hear that you have been moved from the seats you wished to sit in, but as others have already pointed out, it was only made a seat request you made, not a seat booking. I hope that doesn't sound unsympathetic, because I do understand how annoying it can be, but sadly that is the reality of the situation. These requests are normally honoured, occasionally they are not.

In answer to your question, it doesn't happen very often, mainly because BA realises that it does irritate people who have taken the trouble to request particular seats in advance, when they are later moved elsewhere!

When it does happens, it can be for a variety of reasons, possibly the most likely is a different J class configuration in the aircraft now planned to operate this service to the one originally planned. I won't enter into any discussions regarding British Airway's security policies, but it certainly won't be because a Federal Air Marshall has taken your requested seat.

If you feel strongly about it, I would suggest calling BA Customer Service as soon as possible, and asking that your original seat request be honoured. They will help, if able, or at the least offer you some sort of explanation.

I hope you enjoy your trip, wherever you sit it in Club World; personally, I always have 60B on the LAX flights.  Wink

Regards

Bellerophon


User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 21, posted (8 years 3 months 2 weeks 5 days ago) and read 3137 times:

Radelow - just ring and ask??? The seat config cannot change on a 747-400 upper deck as they are all the same. The amount of Club seats does vary as they have both 38 and 70 configs. The 38s are due to start changing again but Club is always 20 upstairs. Perhaps if they cannot give you your original seat upstairs there may be another. I prefer upstairs to main deck any day!

User currently offlineZrs70 From United States of America, joined Dec 2000, 3130 posts, RR: 9
Reply 22, posted (8 years 3 months 2 weeks 4 days 23 hours ago) and read 3096 times:

Sorry about my lack of knowledge on this! Obviously, I should not be writing about a Federal Air Marshal outside of the US! My bad. And I didn't realize that BA does not have a similar program. I plead ignorance!


14 year airliners.net vet! 2000-2013
User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 871 posts, RR: 5
Reply 23, posted (8 years 3 months 2 weeks 4 days 22 hours ago) and read 3049 times:

Quoting Bellerophon (Reply 20):
I hope you enjoy your trip, wherever you sit it in Club World; personally, I always have 60B on the LAX flights.

lol, had to check your profile based on that statement...figured that you were probably a pilot given that 60B is always blocked for crew rest on LAX flights.


User currently offlineBellerophon From United Kingdom, joined May 2002, 583 posts, RR: 59
Reply 24, posted (8 years 3 months 2 weeks 4 days 21 hours ago) and read 3012 times:

Speedbird2155

I was always more a Speedbird 273 kind of a person.  Wink

Regards

Bellerophon


25 Baguy : That happened to a member of my family about two months ago, they had booked via a travel agent. It was on a 777 LHR-MIA (2-4-2) they specifically req
26 HS748 : Your seat choice is only a request and NEVER guaranteed!
27 Trekster : He knows that, its noted above a few times Btw u have mail Radelow
28 Jetdeltamsy : The only thing any airline guarantees is the price. EVERYTHING else..seat assignments, aircraft type, meals, routings, even the actual day the transpo
29 Post contains images Fbgdavidson : BA do go through phases of just moving seat assignments about. Splitting up families and groups on the same PNRs etc. It isn't common but it does happ
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