PanAm330 From United States of America, joined Mar 2004, 2648 posts, RR: 10 Reply 4, posted (7 years 7 months 4 weeks 1 day 21 hours ago) and read 2304 times:
I believe that in due time, FL will add PHX, PDX, SAN, and other various (larger) cities in the Western portion of the United States. They don't need to be the next Delta and serve every airport within 2500 miles of ATL with 10 daily flights. Just give them time; management knows what they're doing.
AirTran737 From United States of America, joined Apr 2004, 3661 posts, RR: 13 Reply 5, posted (7 years 7 months 4 weeks 1 day 21 hours ago) and read 2291 times:
PHX is on the list, but it has plenty of seats a day right now. DL and HP have a ton of flights between the Dirty South and PHX, so why jump into a market where your stage length is long, and profit margin is small? I'm sure it will eventually happen, but there are other cities that need service before PHX. I'm still holding out for GRR.
Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
JmhLUV2fly From United States of America, joined Dec 1999, 559 posts, RR: 0 Reply 6, posted (7 years 7 months 4 weeks 1 day 16 hours ago) and read 2106 times:
AirTran is a great company to work with, I was with them for two years.
You must be willing to work as a team; if your working in a field city or out station you will be both working as a counter and ramp agent, sometime even when you are scheduled on the ramp, you still help out on the counter to process the check in of passengers, sometimes if you have loaded all the baggage you will also go up to the gate and see if boarding passes need to be pulled, garbage needs to be dumped, get ice, etc...teamwork, teamwork is what AirTran is all about. I have even seen a pilot or two help throw a bag into the bin, if your working the gate and help is needed on the ramp, you roll up your sleeves and start sluggen....
But I enjoyed it, great experience...hope you get on with them, they are going places and they will take you places as well.
Good luck to you.
Wjcandee From United States of America, joined Jun 2000, 4787 posts, RR: 17 Reply 7, posted (7 years 7 months 4 weeks 1 day 14 hours ago) and read 2043 times:
Quoting JmhLUV2fly (Reply 6): you will be both working as a counter and ramp agent, sometime even when you are scheduled on the ramp, you still help out on the counter to process the check in of passengers
From a passenger perspective, I see this. The station manager (or asst station manager) at LGA was always *everywhere* when I flew them the last few times to ATL. He's at the ticket counter when it's busy, he's in the jetway, down on the ramp, up at the podium answering questions, personally greeting people as their tickets are pulled. When AA was about to jump on the LGA-ATL route, I overheard him politely and confidently answering questions from Airtran passengers about how and whether that would affect Airtran's service -- he said that he didn't expect it to affect their frequency and he was right -- and he said that he doubted that AA would undercut Airtran's price, and he was right. All-in-all, a decent performance that I noticed.
I also notice that some Airtran captains still have that "Critter" high-personality approach that I think was largely discouraged with the absorption into Airtran, but which I enjoy. The guy who came on when we went into the penalty box at LGA d/t flow control into ATL, and told us that he had good news and bad news...you know the joke: the good news is that he saved a bunch of money on his car insurance by switching to Geico. His delivery was good enough that almost everyone laughed and it broke the tension. Another captain on another trip played harmonica when welcoming us aboard, and lit up the f/a call buttons (on the 717) so we could see the difference between them and the light buttons. That's the exception rather than the rule in my experience, but all in all the folks seem to be a good bunch. I will note that many of the ticket counter folks at LGA don't seem to have the easy comfortable confidence with the computer (and the passengers) that veteran DL agents have, but then again a lot of the veteran DL agents have left, so maybe they'll get it in a couple of years. (OTOH, there's one guy at the LGA counter that's been there for years who still looks stumped every time he sells me a ticket to ATL, so who knows...)
Mcofreak From United States of America, joined Dec 2005, 55 posts, RR: 0 Reply 8, posted (7 years 7 months 4 weeks 1 day 14 hours ago) and read 2030 times:
i have to disagree, i worked for Airtran for 2 1/2 years as a customer service / ramp agent and a supervisor at an outstation. Airtran was the first airline I worked for and I must say that it left a very bad taste in my mouth about working for an airline. I now work for Southwest and its a completely different story. Working for Airtran be prepared to always be short handed, you will kill yourself loading bags with no beltloaders, then when your all hot and sweaty and stink you have to go check in people at the ticket counter.....thats professional!! In 2 1/2 years I never once saw a pilot help us???????? Management doesn't give a crap about you, they rarely ever thank you praise your work but sure do gripe at you when things go wrong, and they will often!!!!! Flights for the most part are always late, then you will have 3 planes on the ground but only staffed for one at a time. Even their benefits aren't that great But i must say it was a good experience because it will make you see the differences in airlines.
PS.. Avoid at all costs non-reving through ATL, those employees at the hub really don't know what customer service is even when you work for the same company.
Thepilot730 From United States of America, joined Nov 2005, 78 posts, RR: 0 Reply 9, posted (7 years 7 months 4 weeks 1 day 14 hours ago) and read 2003 times:
I think that Mcofreak said it best. I worked for Airtran for a year and I can say that management does not give two s**ts about their employees. I guess it depends at what station you work. The station I worked at was always undermanned and management would schedule three people on the ramp to turn a plane in 20 minutes. I have seen how Southwest works and they truly have a team spirit. That is why Southwest's tun over rate is so low and Airtran's is so freaking high.
Well good luck B757capt. I hope you have a better experience, but I doubt it!
Bh From United States of America, joined Jul 2001, 525 posts, RR: 1 Reply 10, posted (7 years 7 months 4 weeks 1 day 7 hours ago) and read 1917 times:
Quoting Thepilot730 (Reply 9): The station I worked at was always undermanned and management would schedule three people on the ramp to turn a plane in 20 minutes. I have seen how Southwest works and they truly have a team spirit. That is why Southwest's tun over rate is so low and Airtran's is so freaking high.
This might be true where you were but its not like that everywhere for either airline. I can say that I know of FL stations that are run like a team and others that are not that have high turn over rates. There are also WN stations that are under staffed that you get held over at and get mando on both your days off with high turn over rates. You cant judge either one of these companies soley on the experience you had at one station or another, The picture is alot bigger than that.
Srbmod From United States of America, joined Mar 2001, 17282 posts, RR: 51 Reply 11, posted (7 years 7 months 4 weeks 1 day 6 hours ago) and read 1878 times:
Quoting Wjcandee (Reply 7): Another captain on another trip played harmonica when welcoming us aboard,
Capt. Mad Dog!!!!!!!!
Some of the old Valujet pilots (some of them are ex-Eastern) are definitely playing with a deck that missing a card or two, and Mad Dog is no exception. He's is very well liked Captain, although some rampers may think otherwise (He always wants the bags in the back bin).
I worked for FL for about 11 months about 7 years back. Having flown with them several times in the last few years, I can see a huge difference in the way things are with them now than when I worked there, especially @ ATL. When I used to non-rev, I seemed to get better treatment from the outstation crews than I did from the day shift folks @ ATL. I'm guessing the turnover rate for CSAs @ ATL has really gone down, but the ramp turnover rate is still fairly significant, as they seem to be constantly having hiring events for the ramp @ ATL.
Wjcandee From United States of America, joined Jun 2000, 4787 posts, RR: 17 Reply 13, posted (7 years 7 months 4 weeks 20 hours ago) and read 1678 times:
Quoting B757capt (Reply 12): I'm in Atlanta rigth now and start 3 weeks of training tomorrow.
Congratulations and good luck. You should get to know Groundstop, who's a regular on here and who you'll probably be talking to regularly. (He is [or at least last time I recall, he was] a dispatcher at Airtran's SOC. He's also a member of a proud aviation family, whose patriarch is my good Internet friend Clipper002, for whom I (and others on here) have a great deal of respect.)
AirTran737 From United States of America, joined Apr 2004, 3661 posts, RR: 13 Reply 14, posted (7 years 7 months 4 weeks 17 hours ago) and read 1593 times:
Quoting B757capt (Reply 12): Guys thanks a lot. I took the job. I'm in Atlanta rigth now and start 3 weeks of training tomorrow. Thanks Again. So far seems like a top noch company.
Welcome to the Tran. This company will kick your ass, but you'll come back for more. I've been coming back for almost four years now, and still love it. You'll work for your money here, last year I worked 2,400 hours, and that was with taking a 2 weeks off for some much needed R&R. That comes out to about 48 hours a week, I have been able to grow tremendously while at AirTran, when I started I was one of the youngest supervisors in company history (one week shy of my 21st b-day) and I have gotten three offers in the last month from other airlines to join them in various management positions. The sky's the limit at the Tran. By the way, give Groundstop a call sometime at BAT-5011, he's a man of reason.
Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever