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Compensation On US Airlines  
User currently offlineStealth777 From United States of America, joined Feb 2006, 383 posts, RR: 0
Posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3328 times:

HI everyone,
My group and I are doing a paper on EU compensation and how it could be implemented in the US. I was wondering for those have been denied boarding or have volunteererd their seats what sort of compensation did you receive. Thanks for any of your replies. Also if you could state the airline, the city pairs and what you were offered.

-Stealth

13 replies: All unread, jump to last
 
User currently offlineBoeingguy1 From Ireland, joined Jan 2006, 415 posts, RR: 1
Reply 1, posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3322 times:

Quoting Stealth777 (Thread starter):

If it were ever implemented in the US, we would be tolling the final death nell for many.



Gatwick South! Id rather crash in Brighton!
User currently offlineDeltaDC9 From United States of America, joined Apr 2006, 2844 posts, RR: 4
Reply 2, posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3317 times:

Delta once asked for volunteers on a 300 mile trip and gave me a $100 voucher to wait a couple hours. The ticket was a $139 one way BTW ORD-EVV

Northwest cancelld a flight due to weather and gave my wife and I a room and two tickets anywhere in their system, except Hawaii of course. Detroit-EVV

Those are the two that come to mind, dont recall ever feeling cheated. I do recall rooting for a cancellation.

[Edited 2006-04-24 22:18:06]

[Edited 2006-04-24 22:18:38]


Dont take life too seriously because you will never get out of it alive - Bugs Bunny
User currently offlineAirlittoralguy From France, joined Nov 2005, 235 posts, RR: 0
Reply 3, posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3306 times:

I was to fly CDG-PHL on US airways last summer. Since there was overbooking i was offered a ticket at sheraton hotel CDG airport (all included) plus something like 360 dollars.


Normandie : La r�©unification, maintenant ! http://www.mouvement-normand.com/
User currently offlineStealth777 From United States of America, joined Feb 2006, 383 posts, RR: 0
Reply 4, posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3298 times:

DeltaDC9,
You lucked out with the vouchers for the NW that was cancelled due to weather since in our reasearch no compensation would have been except in cases of special circumstances weather.

do you remember what the weather was like (i know it might be hard to remember) or what the circumstances are. If you can answer these two questions that would help out in our paper. thanks for the info so far.


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7566 posts, RR: 8
Reply 5, posted (8 years 8 months 1 week 1 day 9 hours ago) and read 3289 times:

Quoting Stealth777 (Reply 4):
You lucked out with the vouchers for the NW that was cancelled due to weather since in our reasearch no compensation would have been except in cases of special circumstances weather

In a previous post if I remmber correctly, NW cancelled in part due to weather but called it mechanical, thus the vouchers were given.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineDeltaDC9 From United States of America, joined Apr 2006, 2844 posts, RR: 4
Reply 6, posted (8 years 8 months 1 week 1 day 8 hours ago) and read 3266 times:

Quoting Stealth777 (Reply 4):
DeltaDC9,
You lucked out with the vouchers for the NW that was cancelled due to weather since in our reasearch no compensation would have been except in cases of special circumstances weather.

do you remember what the weather was like (i know it might be hard to remember) or what the circumstances are. If you can answer these two questions that would help out in our paper. thanks for the info so far.

That's true, the circumstances were indeed weirder than you might expect.

Easy to remember! It was the return trip of my honeymoon. January 2 or 3rd 2000.

We boarded the plane (NW Airlink or Mesaba Turbo Prop)and taxied from the gate and all seem normal. But we just kep rolling and rolling and rolling. After 45 freaking minutes of cruising the tarmac the Captain came on and said we are returning to the gate due to a broken windshield wiper. OK.

We get back close to the terminal and there is a bus waiting. We all load into the bus. As I'm sitting there a mechanic puts a ladder up to the plane climbs up and tells the pilot to turn on the wipers. They were fine, the mechanic is pissed, the pilot looked like a deer in a cars headlights.

Turned out there were tornado's on the ground in Evansville at the time we were to take off and warnings in effect for hours. The gate agent finally told us they didn't want to strand everyone because the pilot refused to go into the weather so the called it mechanical problems so they could compensate.

The whole thing seemed strange, especially after all those predictions of planes falling out of the sky that weekend. But they seemed genuinely concerned about not screwing everyone on the last flight out.

Changed my attitude about NW. I have not called them NorthWORST since. (Got that from my Uncle that flies for NW). Hope this helps.



Dont take life too seriously because you will never get out of it alive - Bugs Bunny
User currently onlineHPRamper From United States of America, joined May 2005, 4152 posts, RR: 8
Reply 7, posted (8 years 8 months 1 week 1 day 7 hours ago) and read 3229 times:

I was on a NW flight MSP-PDX, it was delayed for over four hours due to mx. Eventually it did fly out, but a few weeks later I received a letter of apology from Northwest along with 10,000 free FF miles. I was happy about it since it put me over what I needed for a free roundtrip ticket. I'll take that kind of four-hour delay anytime.

User currently offlineStealth777 From United States of America, joined Feb 2006, 383 posts, RR: 0
Reply 8, posted (8 years 8 months 1 week 11 hours ago) and read 3138 times:

I know I have asked for flight compensations, but since we are comparing it to EU261 we also wouldn't mind hearing from passengers all over the world. So far our reasearch has come up with some interesting facts between the US airlines. Thanks again for all those who reply.

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 9, posted (8 years 8 months 1 week 10 hours ago) and read 3110 times:

Hi Stealth777,

You probably already know this, but the Department of Transportation has some rules regarding passengers involuntarially denied boarding with compensation levels (that depend, to an extent, on how long it takes the airline to get you to your destination).

The last time I can remember volunteering to take a later flight (CO, LAX-CLE) they were offering (to volunteers) a $300 travel voucher, a meal in the airport, and a confirmed seat in First Class on the next flight. [As it turns out, the flight was merely 'full', so I wasn't bumped after all-- but as a "Thank You", I was upgraded to F on my original flight]

In Frebuary, while waiting to depart CLE, they were offering (for another flight out of the same gate) a $300 travel voucher, dinner, hotel room, breakfast, transportation to and from the hotel and a confirmed seat on the first flight the next day.

Note that, at least in the US, if you are invol'ed you can decline the compensation and sue the airline. It's interesting to note that much of the US regulation on the subject came afer Ralph Nader was involuntarillay bumped off a flight and sued (See Nader v. Piedmont, IIRC).

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 10, posted (8 years 8 months 1 week 10 hours ago) and read 3095 times:

This past Sunday night I volunteered my F seat on DL's ATL-RDU run and was booked on a later flight that evening where some of the other volunteers didn't get to go until the morning. I also got $400 Delta Dollars to use for a later flight. When I got to the other flight my upgrade ststus had gotten screwed up and the seat I should have gotten up front went to someone else. The guy working that gate gave me a certificate for a domestic upgrade to F by booking over the phone. I didn't get a meal voucher but since I was on business and would have had dinner anyways it didn't matter to me.


"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineStealth777 From United States of America, joined Feb 2006, 383 posts, RR: 0
Reply 11, posted (8 years 8 months 1 week 8 hours ago) and read 3061 times:

Lincoln,
only in the US could you deny the money and sue. Yup the american dream, life, liberty and the freedom to sue anybody and anything. Big grin

and thanks for the heads up on the Nader case. We'll look into that.

-Stealth


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 12, posted (8 years 8 months 1 week 5 hours ago) and read 3009 times:

Quoting Stealth777 (Reply 11):
only in the US could you deny the money and sue. Yup the american dream, life, liberty and the freedom to sue anybody and anything.

Yeah Big grin I should have been a little more clear in my original post -- that right only exists if you are involuntarially bumped off of your flight, which is one of the reasons airlines are so eagar for volunteers.

I was also off on the case -- it was Nader v. Allegheny Airlines (426 U.S. 290; 96 S. Ct. 1978; 48 L. Ed. 2d 643; 1976 U.S. LEXIS 134)... Some interesting tidbits:

Quote:
In April 1972, the month in which petitioner's reservation was dishonored, 6.7 confirmed passengers per 10,000 enplanements were denied boarding on domestic flights. [... B]ased on the 1972 experience of all domestic airlines, there was only slightly more than one chance in 2,000 that any particular passenger would be bumped on a given flight.

Ok, there are a lot more interesting tidbits from the Supreme Court ruling but they aren't really small and if you have the time I would probably suggest reading all of the published opnions.

Since I gather you're doing this for a college/university project, you probably have access to LexisNexis Academic Universe from the library; in the "Get Case" box enter "Nader" in one field and "Allegheny" in the other.

Hope this helps

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineStealth777 From United States of America, joined Feb 2006, 383 posts, RR: 0
Reply 13, posted (8 years 8 months 6 days 23 hours ago) and read 2970 times:

Yes Lincoln,
that does help a lot. I'll look over the case.


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