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LH, You Gotta Be Kidding Me? (rant Warning)  
User currently offlineZakHH From , joined Dec 1969, posts, RR:
Posted (8 years 6 months 20 hours ago) and read 7083 times:

Okay, now this day has a new quality...

I was scheduled to fly HAM - FRA - ALA on LH today. Chose LH011 for HAM-FRA, as I usually do (flights are often delayed, so there's a risk of missing the connecting flight, thus I take the earlier option).

Against my usual habit, I arrived at HAM airport rather early, only to find a huge queue at the ticket desk. Heard that an earlier LH flight (009 I guess) had to be cancelled due to technical problems. Pax had already boarded, were then asked to leave the plane, pick up their luggage and see the ticket counter for rebooking. So everybody around me was in quite a pleasant mood...

I had to stand in line to collect my ticket, but luckily was early enough. So I checked in last minute, hurried to the gate - and was quite surprised to find an A330-200 at the gate. Story was that also the plane for LH011 had technical difficulties. So LH sent an A332 as a replacement, which happened to be exactly the plane that would also serve my later LH648 to ALA.

So, we boarded - and nothing happened. 30 minutes after scheduled takeoff time, the captain announced that - guess what - yes, the plane had hydraulic problems, and we could not take off. Another 30 minutes later, all pax with connecting flights in FRA were asked to get off, pick up their luggage and see the ticket counter.

So for some folks, that was the 2nd time they had to exit again. I checked with the gate staff and told them that I would continue to ALA on the very same plane, so I would like to stay. They checked and confirmed that. Still, my luggage was already removed, so they asked me to go to the belt, pick it up, and then check in again.

I hurried to the belt, but we had to wait for more than 20 minutes until our baggage arrived. HAM is so f***ing slow with baggage handling...

I then hurried back to the checkin desk (10 minutes waitin), but they refused me as I had no ticket for HAM-FRA anymore. I was short to exploding, as were other pax around me.

So I had to go back to the ticket desk again - of course, there was a HUGE queue. And guess what? After about 10 minutes, LH011 was called over the airport PA. 10 minutes later, it left for FRA, leaving me and countless other pax in the queue at the ticket counter.

I don't f***ing believe this. I was actually onboard the plane that served my booked flight, but still missed it as some incompetent jerk decided to unboard most pax and baggage. And after no more than 3 LH a/c proved to be in too poor condition to fly, resulting in 1 flight being cancelled, and 1 being heavily delayed, a half-empty bird left for FRA.

Incompetence at it's best. Well done, LH.

2 more juicy details: when I explained at the checkin counter that I would not have time to go back to the ticket desk, as then my flight that I was already checked in for would leave, the lady snapped: "See, that's not my problem. We can't take anyone along, go to live with it."

And when I asked the lady at the ticket counter about her comment on this, she replied: "We can't do anything about it, this is a case of force majeure." Beg your pardon? Force majeure??? This was a case of ridiculous incompetence, nothing else!

So, now I am sitting in AMS, as I was re-booked to KLM. Of course, I will write a complaint to LH about this, and of course, I will receive their bullshit standard answer after some 8 weeks ("sorry for the inconvenience, hope to welcome you soon again, yadda yadda yadda...")

Thank you, Lufthansa. If there'd be really no better way to fly, aviation would suck pretty badly.

37 replies: All unread, showing first 25:
 
User currently offlineLeonB1985 From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 6 months 19 hours ago) and read 7011 times:

Quoting ZakHH (Thread starter):
HAM is so f***ing slow with baggage handling...

I've always found it to be pretty good at HAM...

Anyway, I understand your frustration. I had my LH flight from HAM cancelled in June, due to "slot problems at LHR" - which, according to colleagues at LHR was total rubbish. What didn't make people feel any better was that BA's flight from the adjacent gate was called for boarding just after our flight was cancelled. Hopefully LH will take your complaint seriously. I hope they realise that situations such as this (not tech problems, they can happen anyway, but the handling of the situation) certainly will make people think twice about travelling LH.


User currently offlineIMatAMS From Netherlands, joined Feb 2005, 317 posts, RR: 0
Reply 2, posted (8 years 6 months 19 hours ago) and read 6984 times:

Jeez thats one huge f**kup if there ever was one...

You should demand the EU denied boarding comp. for this..
This is one of those cases where they can't shift the blame and I guess they will have to pay you for this one...

IM


User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 3, posted (8 years 6 months 19 hours ago) and read 6929 times:

Quoting ZakHH (Thread starter):
So, now I am sitting in AMS, as I was re-booked to KLM.

   Let's hope you will not be delayed any longer. The AMS-ALA KL flight is operated with the B767 and KL had some (tec) issues with the B767 lately. Be aware that the B767 is nothing to write home about....dated interior, cramped seating, no PTV. Good luck!


BTW, LH is not the only airline with problems like ZakHH experienced, it happens to airlines all over the world!

[Edited 2006-04-25 16:40:13]

[Edited 2006-04-25 16:43:45]

User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 4, posted (8 years 6 months 19 hours ago) and read 6905 times:

Quoting IMatAMS (Reply 2):
You should demand the EU denied boarding comp. for this..
This is one of those cases where they can't shift the blame and I guess they will have to pay you for this one...

I am afraid there will be NO EU dbc, since the MAIN problem was TEC. EU compensation is ONLY paid in cases of a commercial cancellation (because there are not enough pax), or if you are denied boarding due to oversales.


User currently offlineZakHH From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 6 months 18 hours ago) and read 6796 times:

Quoting LeonB1985 (Reply 1):
I've always found it to be pretty good at HAM...

While I always appreciate to hear compliments related to my home town, I'm afraid I beg to differ here.

Upon arriving at HAM, I am usually on of the last persons to leave the a/c, will then slowly stroll towards the belt hall, occasionally visit the lavatories - and yet still have to wait at least 10-15 minutes for my luggage.

At most other airports, I usually go to the belt directly, and my suitcase would be circling already.

Another thing that is most annoying in HAM is the ticket machines at the parking houses. They are constantly broken, meaning you have to search all floors and exits, until you find one that's working (can be identified easily by the queue in front of it.

I love Hamburg, but the airport is really nothing to write home about.

Quoting SK601 (Reply 3):
Let's hope you will not be delayed any longer. The AMS-ALA KL flight is operated with the B767 and KL had some (tec) issues with the B767 lately.

Can't be worse than LH's A332. It's not the first time I got stuck in that piece of junk. Over the past 15 monhs, me and my wife had to change equipment in FRA (incl. 1 return after flaps would not retract) or wait in ALA for hours for the same reason no less than 5 times. Thus:

Quoting SK601 (Reply 3):
BTW, LH is not the only airline with problems like ZakHH experienced, it happens to airlines all over the world!

True, but it happens far too often with LH, as far as I am concerned. LH stood for reliability once. As did Mercedes-Benz. Seems both went the same way...

Quoting SK601 (Reply 3):
Be aware that the B767 is nothing to write home about....dated interior, cramped seating, no PTV. Good luck!

Yeah, I flew them occasionally over the past years, when LH was fully booked. Let's hope the a/c will at least be half-empty...


User currently offlineAerobalance From United States of America, joined Sep 2000, 4683 posts, RR: 47
Reply 6, posted (8 years 6 months 18 hours ago) and read 6714 times:

Quoting ZakHH (Thread starter):

Dude, I feel your pain.



"Sing a song, play guitar, make it snappy..."
User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 6 months 11 hours ago) and read 6286 times:

Quoting ZakHH (Thread starter):
the lady snapped: "See, that's not my problem. We can't take anyone along, go to live with it."

The usual Lufthansa attitude, absolutely common. Simply book another airline when you want to get treated like a paying customer instead of self-loading cargo.

Quoting ZakHH (Thread starter):
So, now I am sitting in AMS, as I was re-booked to KLM.

Be glad that you end up on KLM.  bigthumbsup 

Patrick


User currently offlinePanAm92 From United States of America, joined Sep 2005, 57 posts, RR: 0
Reply 8, posted (8 years 6 months 10 hours ago) and read 6218 times:
Support Airliners.net - become a First Class Member!

I have to agree with you on the luggage wait at Hamburg. Sorry to hear about your situation, Ive flown to ALA last year on LH thought it was one my best flights on LH. A funny thing happened last year when flying to JFK - TXL via FRA, my friend at LH booked my flight as FLT 188 and my nephew on 180, luckily LH accommodated me on 180 after a little lecture from the ticket agent.

User currently offlineZakHH From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 6 months 3 hours ago) and read 5956 times:

Quoting Sabena332 (Reply 7):
The usual Lufthansa attitude, absolutely common. Simply book another airline when you want to get treated like a paying customer instead of self-loading cargo.

I knew you would show up here... Big grin

I remember that one of my first duties in this forum was to bitch with you on your attitude towards Lufthansa. And believe it or not, one of the first thoughts when I learned that my flight left without me was: "Damn, now I will have to admit that Patrick was right". Didn't make the situation easier... Big grin

Quoting Sabena332 (Reply 7):
Be glad that you end up on KLM.

Actually, the KL flight was quite alright. Their 767 are rather crappy, but the service on board was really good. They have Australian wine weeks these days, so thanks to that (and a really nice FA) I did really arrive sober in Almaty...  bigthumbsup 

Only today, I feel a bit  headache 


User currently offline764 From United States of America, joined Jul 2001, 624 posts, RR: 0
Reply 10, posted (8 years 5 months 4 weeks 1 day 22 hours ago) and read 5655 times:

Last week I was booked on an LH flight from FRA to DUS. The flight was supposed to be a 737-300. I arrived at the airport some two hours before takeoff and was given a standby number at check in. Since I had a confirmed ticket, I suggested to the employee that this must be a computer glitch, but she said that I was too late. Since when is two hours before departure too late for a domestic flight? Her answer was simple - They had changed the equipment and the ARJ now operating the flight was heavily overbooked.

The lady told me to go to the gate and so I did. There I found out just WHY I was put on waitlist two hours before departure. The gate agent had already issued boarding passes for all seats, even for passengers that hadn't checked in yet. Alright I thought, that was unusual, but no major problem. Unfortunately they didn't have a boarding pass for me though. The answer here was as simple as shocking: I WAS PLACED ON WAITLIST, BECAUSE MY CONFIRMED TICKET WAS TOO CHEAP.

I am not kidding. I had booked teh roundtrip for about 100 Euros in booking class E. And when Lufthansa changed the equipment, they simply issued boarding passes for everybody in higher booking classes, thus effectively placing the passengers with cheap tickets on waitlist.

So next time you book a ticket on Lufthansa be advised that "confirmed" only means that you will get a seat as long as nobody else pays more for it.

In the end some connecting passengers missed the flight and I was lucky enough to still be placed on my flight to DUS, but that was pure luck. Some other passengers had to stay behind.

[Edited 2006-04-26 13:18:49]

User currently offlineLH463 From United States of America, joined Apr 2006, 68 posts, RR: 0
Reply 11, posted (8 years 5 months 4 weeks 1 day 21 hours ago) and read 5465 times:

Sounded like you had a bad day. I had a similar case that happened out of CGN, with a connecting flight to MIA in FRA. Aparently there were some "Electrical storms" that did not allow our 737 to fly to FRA. So my family and I (4 people) were put on a Mercedes-Benz taxi and we then put the autobahn to good use. We got to check in at FRA probably faster than any 737 could have gotten us there  Wink LH picked up the taxi fare, which was quite outstanding!


Turning final...
User currently offlineMhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 25
Reply 12, posted (8 years 5 months 4 weeks 1 day 21 hours ago) and read 5432 times:

Quoting 764 (Reply 10):
I am not kidding. I had booked teh roundtrip for about 100 Euros in booking class E. And when Lufthansa changed the equipment, they simply issued boarding passes for everybody in higher booking classes, thus effectively placing the passengers with cheap tickets on waitlist.

Well presumably, all those who paid more were confirmed too - so how else are they going to decide who goes on standby? So perhaps it should have been first come, first served, but that might cause problems for those with connections, or those who booked an expensive fare at last minutes because they HAVE to get to DUS.



No trees were harmed by this message. However, several million electrons were terribly inconvenienced
User currently offlineZakHH From , joined Dec 1969, posts, RR:
Reply 13, posted (8 years 5 months 4 weeks 1 day 21 hours ago) and read 5165 times:

Reading this, I really start wondering about the technical state of LH's fleet. Or what is all these cancellations and equipment changes about?

I mean, if I look back to my situation yesterday:

LH007: cancelled due to tech probs after boarding
LH011: equipment change (meaning another a/c obviously had tech probs), then also the replacement a/c had tech probs (actually happening regularly with this specific a/c, D-AIME)

That is 3 a/c with problems on only 1 route and 1 morning. Coincidence? Possibly, yet still too much for a carrier who wants to be called reliable, if you ask me. Combined with high fares and bad service, to complete the picture.

I pray for Emirates taking up a service Dubai - Almaty one day. That would certainly be the day when I kiss LH goodbye.


User currently offline123 From Bolivia, joined Nov 2003, 745 posts, RR: 3
Reply 14, posted (8 years 5 months 4 weeks 1 day 20 hours ago) and read 4757 times:

I think it´s not correct to generalise the accumulation of problems of one day too much. The situation at HAM must have been chaotic not only for the pax but also for ground personell. Imagine being one of those poor LH counter persons, being scolded at for problems that are really not in their hands.

I recently flew GRU-FRA-CAN/HKG-FRA-GRU on LH, all flights arrived at least 1/2 hour prior to forseen landing time. Nice aircraft, good service, nearly on time pushback and due to favorable winds, more than punctual landing. For sure, "Lufthansa, there´s no better way to fly".


User currently offlineRotate From Switzerland, joined Feb 2003, 1491 posts, RR: 16
Reply 15, posted (8 years 5 months 4 weeks 1 day 20 hours ago) and read 4675 times:

Quoting Sabena332 (Reply 7):
Quoting ZakHH (Thread starter):
the lady snapped: "See, that's not my problem. We can't take anyone along, go to live with it."

The usual Lufthansa attitude, absolutely common. Simply book another airline when you want to get treated like a paying customer instead of self-loading cargo.

I double that! Just try to avoid LH, I had also several real Fack Ups the recent years ... , and believe me, I can flip out very fast, if I am treated unfair.

The best part is allways, when they offer you a hotelroom and so for free!!! ARRRRG , I dont want to sleep for free in that hotel - I want home !!!!

Robin



ABC
User currently offlineFiriko From United Kingdom, joined Nov 2005, 151 posts, RR: 0
Reply 16, posted (8 years 5 months 4 weeks 1 day 20 hours ago) and read 4412 times:

Sounds like they got you where you needed to be via Ams. I don't see what the problem is. I can assure you your going to get answer along this lines. Let it go. You can't change the aviation industry.

User currently offlineBoeingfanyyz From Canada, joined Jul 2005, 991 posts, RR: 2
Reply 17, posted (8 years 5 months 4 weeks 1 day 20 hours ago) and read 4228 times:

Wow, sounds like a crappy day, at best! But, all airlines/airports have those kinds of days where basically everything goes wrong. You have to also keep in mind that the f/a's and check-in folks dont make the final call and they can not prevent the a/c's hydraulics from malfunctioning!

As for the letter, dont bother. If you want to give them a real message, dont fly them again! They'll come crying to you after they realise you stopped flying with them!

In the meantime, enjoy your flight. KL should prove to be a better experience!

Cheers,
Boeingfanyyz  airplane 



"If it aint boeing, it aint going!", "Friends are like condoms...they protect you when things get hard!"
User currently offlineCptGermany From Germany, joined Feb 2006, 86 posts, RR: 0
Reply 18, posted (8 years 5 months 4 weeks 1 day 20 hours ago) and read 4116 times:

Quoting ZakHH (Reply 13):
Reading this, I really start wondering about the technical state of LH's fleet. Or what is all these cancellations and equipment changes about?

The technical standard of LH's fleet is at a high standard. Lufthansa Technik's requirements, in particular, are set higher than those in the FAR and JAR. It wasn't mentioned what aircraft were scheduled for the first two cancelled flights, although I assume that they were A321 or A300. As for the A330, it was probably one of the two leased ex-Sabena A332. Due to their different specification I can see why they might have more technical issues then the A333 LH actually owns.

Furthermore, ZakHH, I can understand your frustration. Fortunately, LH hasn't let me down that badly so far. However, I have had similar experiences with the Deutsche Bahn:

One time during the last summer the train power grid failed somewhere between Mainz, my hometown, and FRA. So, no train was going between the two cities and the tens of thousand commuters either took the bus or their car. As a consequence, the Autobahn was packed.

The result, I missed my flight and had to rebook. Who paid for the rebooking? I did. Did I ever get reimbursed from naybody, such as the Deutsche Bahn? Hell no! When I complained to Deutsche Bahn employees, they basically told me, SH$$ Happens!

Well, that was a messed up day for me too. ZakHH, at least you got to ALA eventually, and I assume you did not have to pay extra for the rebooking. Unfortunately, unforeseen coincidences like these happen, and most of the time the people behind the scenes handle these situation poorly as you explained. I hope you will get over it and give LH another chance. I mean, I gave the Deutsche Bahn another chance, although I have to admit that they kinda have a monopoly.  Sad


User currently offlineLuxair From Netherlands, joined Jan 2001, 853 posts, RR: 2
Reply 19, posted (8 years 5 months 4 weeks 1 day 19 hours ago) and read 3912 times:

I try to avoid LH whenever it is possible. I flew several times as non-rev and they threated us as sh**t!
As to the technical standard of LH's fleet, I doubt that they
are in a bad state just the opposite I think that they very well maintain their fleet. As I said I simply find the staff rude and not customer orientated enough so LH there is improvment to do!



Marvin Lee Cooper
User currently offlineJonno From United States of America, joined Apr 2006, 133 posts, RR: 0
Reply 20, posted (8 years 5 months 4 weeks 1 day 19 hours ago) and read 3625 times:

Beware BA contract ground staff at AMS! I had a supervisor tell me I needed to pay 35 euros for a reissued ticket in Club Europe because the original credit card was cancelled. I told her I wouldn't pay a cent and stared her down. Evidently, she's the dragon lady of AMS!

Maybe she wasn't *mean* enough for LH?

LOL!


User currently offlineRabenschlag From Germany, joined Oct 2000, 1010 posts, RR: 0
Reply 21, posted (8 years 5 months 4 weeks 1 day 12 hours ago) and read 3338 times:

my sympathies...

you may also wish to have a look at my recent adventures with US airways. 3 planes went broke.

http://www.airliners.net/discussions/trip_reports/read.main/74580/


cheers, r.


User currently offlineSabena332 From , joined Dec 1969, posts, RR:
Reply 22, posted (8 years 5 months 4 weeks 1 day 11 hours ago) and read 3258 times:

Quoting 764 (Reply 10):
I WAS PLACED ON WAITLIST, BECAUSE MY CONFIRMED TICKET WAS TOO CHEAP.

I am not kidding. I had booked teh roundtrip for about 100 Euros in booking class E. And when Lufthansa changed the equipment, they simply issued boarding passes for everybody in higher booking classes, thus effectively placing the passengers with cheap tickets on waitlist.

Are you kidding? You hold a payed and confirmed ticket but Lufthansa staff put you on the waitlist because of your (cheap) booking class?

This is outrageous and shows again that Eco Class pax and pax which are paying low fares are not welcome at Lufthansa.

Quoting ZakHH (Reply 9):
Actually, the KL flight was quite alright. Their 767 are rather crappy, but the service on board was really good.

I am glad that you enjoyed your flight! Don't forget the Vodka to fill up your bar.  Wink

Patrick


User currently onlineSNATH From United States of America, joined Mar 2004, 3247 posts, RR: 22
Reply 23, posted (8 years 5 months 4 weeks 1 day 11 hours ago) and read 3210 times:

Zak,

As others said, LH is not the first or last airline that had / will have similar problems. One day, if I ever get round to, I'll post my AF "experience" from a few years ago... hint: it was not pretty.

In terms of promptness, I've actually had good experiences on LH. The only time I had a serious delay was when my FRA to BOS flight was late by a couple of hours... not too bad compared to some delays I have experienced at LHR in the past.

Quoting ZakHH (Thread starter):
I hurried to the belt, but we had to wait for more than 20 minutes until our baggage arrived. HAM is so f***ing slow with baggage handling...

AFAIK, FRA is the "Queen" (or "King" if you want...) of slooooooooow luggage handling. I've waited up to 45 mins to one hour on several occasions for my luggage to arrive. When I flew to MCO last March (on a Sunday night) on AA I also waited for an hour for my luggage. The AA agent's take on this? "Nobody wants to work on a weekend and we don't have enough handlers. You want your luggage on time? Fly on a weekday." No comment.

As for cancelled flights, AC cancelled my flight (AC8045 BOS to YOW) only this morning. So I missed my business meeting with a customer this afternoon in YOW. Oh well...

To summarize: I don't want to defend LH. I'm just saying that problems with delayed flights to happen every now and then. Sometimes, they are not too bad, sometimes they are pretty bad like your experience. Unfortunately, it was just not your lucky day.  Sad

Regards,

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 24, posted (8 years 5 months 4 weeks 1 day 4 hours ago) and read 3049 times:

Seems like you really had a rough time there... I agree that you'll just get the usual blah-blah response to a complaint, but I'd write it nonetheless.

Quoting Sabena332 (Reply 22):
Quoting 764 (Reply 10):
I WAS PLACED ON WAITLIST, BECAUSE MY CONFIRMED TICKET WAS TOO CHEAP.

I am not kidding. I had booked teh roundtrip for about 100 Euros in booking class E. And when Lufthansa changed the equipment, they simply issued boarding passes for everybody in higher booking classes, thus effectively placing the passengers with cheap tickets on waitlist.

Are you kidding? You hold a payed and confirmed ticket but Lufthansa staff put you on the waitlist because of your (cheap) booking class?

This is outrageous and shows again that Eco Class pax and pax which are paying low fares are not welcome at Lufthansa.

Incidentally, those paying lower fares will always - on practically all airlines - be the first to be moved off of confirmed seats onto standby, this is certainly no practice used only by LH.

It sucks for those who paid lower fares, but it's just a fact of life - just imagine you'd paid €500 for the same flight, but have to stay behind because some dude with a €100 ticket just happened to be at the airport earlier than you were?

Quoting CptGermany (Reply 18):
Furthermore, ZakHH, I can understand your frustration. Fortunately, LH hasn't let me down that badly so far. However, I have had similar experiences with the Deutsche Bahn:

One time during the last summer the train power grid failed somewhere between Mainz, my hometown, and FRA. So, no train was going between the two cities and the tens of thousand commuters either took the bus or their car. As a consequence, the Autobahn was packed.

The result, I missed my flight and had to rebook. Who paid for the rebooking? I did. Did I ever get reimbursed from naybody, such as the Deutsche Bahn? Hell no! When I complained to Deutsche Bahn employees, they basically told me, SH$$ Happens!

Well... if there's one thing you can count on when discussing LH problems with Germans, it's this: someone brings up Deutsche Bahn.

One question: if your car had broken down, would you have expected the manufacturer of your car, or your mechanic, to pay for the rebooking? No? Thought so... so why should Deutsche Bahn? There's really no reason whatsoever why they should have paid - none.


Are Lufthansa - and, for that much, Deutsche Bahn - perfect? Hell no.

Are they crap? Same answer... Hell no.

Two planes breaking down at HAM within a short time of each other certainly don't present a good picture, that much is true; and the inability of LH to get things sorted out quickly and efficiently certainly wasn't what you'd call "superb performance" either - especially with LH Technik so close by, you'd really think that they'd have personnell there quickly to sort out any problems... after all, the second plane did fly to FRA a while later, so why, after deboardin pax and unloading bags, did they not make sure that they had everyone back on board?

Regards,
Frank

P.S.: I can't believe it... now I'm practically defending LH... I think I really need a few days off....  Wink



Smile - it confuses people!
25 764 : Actually, other airlines ask for volunteers when they have an overbooked flight. But evidently LH is too cheap to provide the compensation that is us
26 Post contains images ZakHH : The situation was chaotic, I can assure you... Lots of happy people around. I really didn't envy the counter personnel. And I should mention that apa
27 NumberTwelve : Aaaargh, the old "Bad Deutsche Bahn" story. Sorry, but 94 % of DB trains are in time. Also ZakHH was talking about Lufthansa. And of course DB pays f
28 Alpere1 : As far as I know, paying a higher fare for the same service class doesn't legally entitle any passenger to have more privileges than any other passen
29 NumberTwelve : What about an OK-booking for f.e. travel agents then? They have an OK in their document, have booking restrictions (being an agent), and get denied f
30 Post contains images SNATH : I've been saying this for some time: a good airline shows its colors, not when everything is running smoothly, but when they have to handle problems
31 NumberTwelve : So tell me, how can FRA guarantee a Connecting Time of 45 minutes then? FRA has about 50 % origin passengers, the other 50 % are changing planes. You
32 SNATH : My comment was only referring to receiving luggage at FRA; I didn't mention anything about connections. I was not kidding when I said that, most of t
33 Knightsofmalta : Ah yes, the joys of air travel. I remember having a passenger wanting to fly from GVA via ZRH to BOS with Swissair in Business Class. No less than fiv
34 ZakHH : I never picked up my luggage at FRA (saturday may be the first time, if LH cannot offer me a better connection to HAM), so I cannot judge their bagga
35 SNATH : I can also confirm that I never had problems connecting through FRA luggage (they same cannot be said for LHR!). But of course, my connection times v
36 SKA380 : I also never had any problems when flying LH. I always found their planes to be in top shape, and their staff to be very friendly. And thats even flyi
37 Travelin man : I experienced LH for the first time last week on an LAX-FRA-ZRH, and then BCN-FRA-LAX routing. I was actually pretty impressed with the service both w
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