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Air NZ's New Classes Rates In  
User currently offlineFlyer88 From New Zealand, joined Dec 2005, 85 posts, RR: 1
Posted (8 years 5 months 3 weeks 2 hours ago) and read 6829 times:

From the NZ inhouse magazine

Over the last couple of months we have seen some fantastic increases in customer satisfaction as the new long-haul product has been introduced across the International Airline network, reports Hudson Smales, Customer Insights Manager.
“With the introduction of the B777 in February on the Auckland-Singapore route, we have again seen an impressive jump in satisfaction scores,” says Hudson, who summarises the highlights as follows.

Passengers rated the overall flight experience on the retro-fi tted B747 80 out
of 100 in March vs 69 on the classic B747, while the B777 scores 79.

In business class, the retro-fi tted B747 rates 8 9 and B777 rates 88 out of 100.

For all passengers, the Auckland-Singapore flight experience rating jumped
from 66 to 82 out of 100 with the introduction of the B777 in late February.

The Los Angeles-London route scored 83 out of 100 in March, the highest flight experience rating to date.

All cabin attributes, clean toilets, seat comfort, ambience and tidiness / cleanness scored over 85 out of 100 in business class on both the retro-fi tted B747 and B777.

In economy class the seat becomes the hero; satisfaction with seat comfort increased over 20 points to 70 out of 100 in March.

The percentage of people who would definitely recommend Air New Zealand has been steadily increasing over the last eight months with now over three-quarters of passengers flying the Atlantic definitely recommending
Air New Zealand to friends and family and more than two-thirds doing so who have flown across the Pacific.


Hudson adds:
"To put these results in context, Singapore Airlines, the current benchmark for flight experience satisfaction scores within Star Alliance, consistently rates in the 80s, so based on these results Air New Zealand is right up there with the best now"

AWESOME AWESOME JOB NZ

87 replies: All unread, showing first 25:
 
User currently offlineZKSUJ From New Zealand, joined May 2004, 7107 posts, RR: 12
Reply 1, posted (8 years 5 months 3 weeks ago) and read 6758 times:

Wow, good to hear about the progress. Well done to NZ!!!

User currently offlineZkpilot From New Zealand, joined Mar 2006, 4840 posts, RR: 9
Reply 2, posted (8 years 5 months 2 weeks 6 days 23 hours ago) and read 6711 times:

Awesome result. The new interiors just make such a huge difference.


56 types. 38 countries. 24 airlines.
User currently offlineAlaskaqantas From New Zealand, joined Dec 2005, 905 posts, RR: 4
Reply 3, posted (8 years 5 months 2 weeks 6 days 21 hours ago) and read 6632 times:

My dad has flown on the new aircrafts and sayd that the suites are really nice!!! I think that Qantas should follow in their footsteps and put in a premium-economy cabin... I think that it would help a LOT. The cabin always seems to be full on NZ flights!
~Cheers-
~~Kyle H.
NICE JOB NZ!!
is there a site that shows the ratings of other airlines???



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlineAirCanada014 From Canada, joined Oct 2005, 1513 posts, RR: 0
Reply 4, posted (8 years 5 months 2 weeks 6 days 15 hours ago) and read 6488 times:

Congratulations to NZ

User currently offlineFlyer88 From New Zealand, joined Dec 2005, 85 posts, RR: 1
Reply 5, posted (8 years 5 months 2 weeks 6 days 3 hours ago) and read 6364 times:

Is AC getting the same Virgin business seats on their new aircrafts?

User currently offlineSunriseValley From Canada, joined Jul 2004, 5053 posts, RR: 5
Reply 6, posted (8 years 5 months 2 weeks 6 days 2 hours ago) and read 6333 times:

Quoting Flyer88 (Reply 5):
s AC getting the same Virgin business seats on their new aircrafts?

Yes.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 7, posted (8 years 5 months 2 weeks 6 days ago) and read 6297 times:

Quoting Flyer88 (Reply 5):
Is AC getting the same Virgin business seats on their new aircrafts?

Actually it's an enhanced version.



Above and Beyond
User currently offline777fan From United States of America, joined Jan 2006, 2504 posts, RR: 2
Reply 8, posted (8 years 5 months 2 weeks 6 days ago) and read 6291 times:

Looks like good news for NZ. Has anyone flown their HNL-AKL Biz Class recently (763, I think)? The wife and I are scheduled on them in November and are wondering what we'll have in store...


777fan



DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
User currently offlineFlyer88 From New Zealand, joined Dec 2005, 85 posts, RR: 1
Reply 9, posted (8 years 5 months 2 weeks 6 days ago) and read 6271 times:

Quoting FLYACYYZ (Reply 7):
Actually it's an enhanced version.

Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s


User currently offlineZK-NBT From New Zealand, joined Oct 2000, 5351 posts, RR: 11
Reply 10, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6269 times:

Sounds good for NZ! Atleast they are now up there with the best!

Quoting Flyer88 (Reply 9):
Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s

The 777's are replacing the A340's so its unlikely that any of the A340's will get them.

Quoting 777fan (Reply 8):
Looks like good news for NZ. Has anyone flown their HNL-AKL Biz Class recently (763, I think)? The wife and I are scheduled on them in November and are wondering what we'll have in store.

The 763's have the old J class.


User currently offline777fan From United States of America, joined Jan 2006, 2504 posts, RR: 2
Reply 11, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6252 times:

Quoting ZK-NBT (Reply 10):
The 763's have the old J class.

Oh joy (sarcasm). Maybe the airline "cabin refurbishment fairy" will show up between now and November. Better yet, I'll keep my fingers crossed for a a/c swap out!


777fan



DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
User currently offline6thfreedom From Bermuda, joined Sep 2004, 3333 posts, RR: 20
Reply 12, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6249 times:

Quoting 777fan (Reply 11):
Oh joy (sarcasm). Maybe the airline "cabin refurbishment fairy" will show up between now and November. Better yet, I'll keep my fingers crossed for a a/c swap out!

i didn't think the B767's were getting re-furbed??

I thought they were going to be phased out as B777's and B787's entered the fleet??

As for HNL, my guess is that its a predominantly leisure route, and NZ wouldn't invest in an upgraded product for that sector.


User currently offlineNZ1 From New Zealand, joined May 2004, 2268 posts, RR: 25
Reply 13, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6240 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting 6thfreedom (Reply 12):
i didn't think the B767's were getting re-furbed??

There not, seat and IFE wise anyway. They are having the carpets replaced, new seat fabrics and curtains, and a little paint here and there.

Quoting 6thfreedom (Reply 12):
I thought they were going to be phased out as B777's and B787's entered the fleet??

They are yes, gradually. Will have a fleet of 5 763's shortly.

NZ1


User currently offline777fan From United States of America, joined Jan 2006, 2504 posts, RR: 2
Reply 14, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6232 times:

Quoting 6thfreedom (Reply 12):
As for HNL, my guess is that its a predominantly leisure route, and NZ wouldn't invest in an upgraded product for that sector.

Yeah, that's what I figured, too. I can't tell you how sick I am of flying 767s to/from HNL!



DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
User currently offlineThebry From United States of America, joined Jan 2006, 375 posts, RR: 0
Reply 15, posted (8 years 5 months 2 weeks 5 days 23 hours ago) and read 6225 times:
Support Airliners.net - become a First Class Member!

I flew NZ business premier on a three week trip to New Zealand and Australia using their new non-stop service from San Francisco and WOW what an experience. I frequently travel internationally for business and do fly first class -- mostly American Airlines' International Flagship service. Their first class service is good, but I now have a new favorite. Air New Zealand has a terrific premium product now. I'd gladly use them again if ever I decide to vacation in the south pacific again.

User currently offline777fan From United States of America, joined Jan 2006, 2504 posts, RR: 2
Reply 16, posted (8 years 5 months 2 weeks 5 days 22 hours ago) and read 6191 times:

Quoting Thebry (Reply 15):
flew NZ business premier on a three week trip to New Zealand and Australia using their new non-stop service from San Francisco and WOW what an experience.

Go ahead, rub it in! LMAO! Seriously, based on their website, the 744s' interior look amazing. I'm stuck with a 763...with new carpet!  banghead 



DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
User currently offline777ER From New Zealand, joined Dec 2003, 12210 posts, RR: 18
Reply 17, posted (8 years 5 months 2 weeks 5 days 18 hours ago) and read 6116 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting NZ1 (Reply 13):

When do the B763s start their 'mini makeover'? What routes will see the first B763s?


User currently offlineZK-NBT From New Zealand, joined Oct 2000, 5351 posts, RR: 11
Reply 18, posted (8 years 5 months 2 weeks 5 days 18 hours ago) and read 6099 times:

Quoting 777ER (Reply 17):
What routes will see the first B763s?

I doubt the changes are significant enough to warrent any routes getting them first. Just as they are scheduled they will fly where ever.


User currently offlineNZ1 From New Zealand, joined May 2004, 2268 posts, RR: 25
Reply 19, posted (8 years 5 months 2 weeks 5 days 13 hours ago) and read 6001 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting 777ER (Reply 17):
When do the B763s start their 'mini makeover'? What routes will see the first B763s?

They have started already the makeover already. As ZK-NBT says, it isn't that big a deal to allocate them to specific routes. They will just slot in and fly wherever they would normally be scheduled, and rotate through the network as per normal.

NZ1


User currently offlineClassicLover From Ireland, joined Mar 2004, 4639 posts, RR: 23
Reply 20, posted (8 years 5 months 2 weeks 5 days 12 hours ago) and read 5992 times:

I had no idea this thread was about customer satisfaction, it's so badly titled... that said, horray for ANZ! Would love to read some of the surveys to see what pax comments were  Smile


I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 21, posted (8 years 5 months 2 weeks 5 days 4 hours ago) and read 5917 times:

Quoting Flyer88 (Reply 9):
Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s

(Referring to AC's makeover plan)

B763's
A330's
B777's

Plans for the A340-300 & 500 have been dropped as retirement is imminent and in some cases will be accelerated.



Above and Beyond
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 22, posted (8 years 5 months 2 weeks 5 days 4 hours ago) and read 5912 times:

NZ1

Any imfo on the regos of the 763s that are being or about to be refurbed?

Thanks



Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineRichard28 From United Kingdom, joined Aug 2003, 1623 posts, RR: 6
Reply 23, posted (8 years 5 months 2 weeks 5 days 3 hours ago) and read 5899 times:

Quoting FLYACYYZ (Reply 7):
Quoting Flyer88 (Reply 5):
Is AC getting the same Virgin business seats on their new aircrafts?

Actually it's an enhanced version.

It is a different design that will appear on AC, not "enhanced". It is merely the herringbone layout that is similar.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 24, posted (8 years 5 months 2 weeks 5 days 3 hours ago) and read 5881 times:

Quoting Richard28 (Reply 23):
It is a different design that will appear on AC, not "enhanced". It is merely the herringbone layout that is similar.

My understanding is that on the VS seat, the customer must get up in order to convert the seat to a flat bed. Such is not the case for the AC seat, thus the enhancement--this from the seating manufacturer. Correct me if this is erroneous info.



Above and Beyond
25 Richard28 : You are right that that AC will not have this. It can be looked at two ways - positive from the point of view that you do not have to stand up to ful
26 Planemanofnz : Could we see NZ getting a 5 star rating from skytrax? Or probably not because of the 'express-class' service?
27 ZK-NBT : ZK-NCG, NCH, NCI, NCJ and NCL I think. NCF and NCN have already left the fleet and NCO and NCK? I think will follow in the next few months. As NZ1 sa
28 RichardJF : The underlying goal of NZ has become to get to it's prime objective. The more organised and focused the business gets the more determination there is
29 Flyer88 : So when are we going to hear about the new destinations. Someone said it was going to be annouced very soon. Can someone confirm this
30 Zkpilot : No... Skytrax is inflexible in their rating system which is their flaw. They will not consider an airline for 5star rating unless it has a First Clas
31 RichardJF : ZKpilot-RTW to LHR here's the reality. All the hub airlines have a superior case in flying NZ/UK traffic. If for example EK wanted to it could deeply
32 ZK-NBT : Again RichardJF I don't understand what you are trying to say. Well I think I do actually but as to why I don't no. You are trying to say that NZ shou
33 RichardJF : NZ needs to build away from the vulnerability of serving the NZ/UK market but rather concede much of this risky price sensitive market. The lowest ris
34 RichardJF : ZK-NBT I'm very troubled by increasing the vulnerablity to NZ/UK route as for example EK has a superior case versus QF on the Kangaroo route all day l
35 ZK-NBT : What the crazy??? LHR is where the money is at in Europe, the only other places that could work are probably MAN and FRA and maybe CDG. If where you s
36 RichardJF : That's the second time you've been right in five minutes.
37 Koruman : I thought RichardJF had got over this big idea when he removed his other thread saying don't fly to LHR, fly a few times each week to Spain and Greece
38 ZK-NBT : What do you mean by Vulnerability of the route? QF operate seasonal charters on behalf of cruise ship operators from LHR because they have the aircra
39 Koruman : The EK comparison remains dumb. Qantas have all, ALL of the corporate market from Australia to the UK tied up by contracts with the Australian governm
40 RichardJF : Sure.... but it's just that EK feeds it's DXB-SYD,MEL,BNE,PER,ADL routes from practically everywhere at what may become rock bottom fares within a co
41 Koruman : Richard, I still disagree with you on your "Emirates will rule the Kangaroo route" theme. Yes, Dubai is a big hub. But it all boils down to two, just
42 NZ1 : Ha, I'm still aching with laughter from that one. Thank HEAVENS RichardJF doesn't run our airline. NZ1
43 RichardJF : Isn't the relevant market for NZ when it goes to Europe theoretically LA and now Hong Kong rather than New Zealand?
44 RichardJF : So EK can't aggressively undercut QF in First class on LHR-DXB-SYD?
45 Koruman : No Richard, that's not the relevant market. Air New Zealand's major international markets can be summarised as follows, in order of contribution to pr
46 Koruman : No Richard, Emirates can't "aggressively undercut" Qantas on Sydney to London. They can lower their prices to loss-making levels, like they do on thei
47 MotorHussy : That's a surprising stat listing, what's your source please? I'm dubious about the veracity of several, particularly the Tahitian ones (#'s 7 & 10) a
48 Zkpilot : No NGO was troubled.... hence why it was chopped. Japan is an uber premium market for NZ. The past 2 years have been hard because of the high NZ$ but
49 Post contains images Skyhigh : On a side note from the rather heated discussion.... So why does NZ fly an old 763 on this route? Old C class seats, old IFE. I know that both TN and
50 Koruman : MH, many of my comments about route profitability are on record in the annual reports. That the LAX and LHR routes do outstandingly well is beyond dis
51 Koruman : Simple The bilateral agreement limits Air NZ to flying three times weekly with aircraft configured with less than 300 seats between PPT and LAX. The a
52 777ER : Well why don't you ever provide evidence to back up your claims on this?
53 SunriseValley : NZ's 767's only have 16 premium seats. Hard to believe that they can make up for the 200 odd cattle class seats.
54 Zkpilot : It is true... the air agreement with Tahiti does limit NZ to 767 size aircraft. I have seen it on korunet...unfortuneatly I'm not allowed to repost o
55 Zkpilot : Oh and as for the Japan flights... the dynamic is starting to change now.... babyboomers are starting to retire with lots of $$ saved up... They are l
56 Koruman : You're wrong about the Air NZ 767's - they have 24 Business Class seats and 210 Economy Class, which means 144 Business Class seats per week on the LA
57 Post contains links Flyjetstar : On this link from the One News website there is a comment on the video not in the text in which the Chairman in talking about lack of government aces
58 ZK-NBT : CX cut its second flight that departs AKL in the morning over the NZ winter ue to an aircraft shortage. As for SQ they certainly havn't cut any NZ fl
59 Flyjetstar : I too am not aware of this.
60 777ER : I'm talking about this......
61 ZK-NBT : I certainly havn't seen the evidence for that either. NZ needs something to replace the 763's anyway and since they went with Boeing the 787 is the l
62 767ER : I originally booked NZ1 LAX AKL in J for mid July in March and then decided to do NZ23 LAX to RAR via PPT and managed to grab the very last seat. I wa
63 NZ1 : They weren't, though Koruman seems to like that theory, so let him roll with it. NZ1
64 MotorHussy : And yet I flew on an NZ 742 (economy BTW) from PPT to RAR and AKL in 97. Sure it was some time ago, but the agreement from that time still stands doe
65 Koruman : No, the earlier bilateral which allowed 747s predated the arrival of Air Tahiti Nui (and the departure of Hawaiian Air from LAX-PPT) and has been repl
66 Zkpilot : [quote=ZK-NBT,reply=58]CX cut its second flight that departs AKL in the morning over the NZ winter ue to an aircraft shortage. Yes well the media aren
67 Dj1986 : Is NZ still offering First Class on their routes from LHR?
68 Koruman : No, First Class was performing poorly network-wide and was replaced with an improved Business Class with horizontal flat-beds. I'm going to stop flogg
69 Flyer88 : Please correct me if I am wrong but I thought that the 787s had the range to do AKL/YVR non-stop. Can anyone confirm this? Someone from another post
70 777ER : All NZs B744s are being upgraded and First Class will no longer be offered, instead an already award winning new Business Class takes over Either QF,
71 ZK-NBT : Well i'm pretty sure they originally planned to use the aircraft on the proposed new HKG-DME-MAN route which never took off. I'm not sure what those
72 NZ1 : Could be DJ as they have 5 or 6 738's coming up for end of lease checks in CHC over the next 6 months. NZ1
73 Zkpilot : Maybe in the offseason NZ5/6 might be downsized, but where did you get the idea that it will be replaced with 787? most of the year it is quite a ful
74 Post contains links SunriseValley : Nothing known yet how NZ plans to do the seating arrangement but assuming 280 seats in roughly the same proportions as the -200ER , a passenger ready
75 ZK-NBT : I don't think they will have that many seats though, 250 max IMO. Before SFO was launched and after NZ dropped SYD-LAX and UA dropped AKL-LAX, NZ did
76 RichardJF : I re-read my deleted post of last week and completely apologise for what were just nasty cheap shots at people doing a good job. I can understand that
77 777ER : Is it worth NZ flying to the USA and tying up huge capacity? Yes it is, because LAX, SFO and LHR are some of NZs best markets. USA and LHR flights ar
78 Koruman : Richard, you are still missing the point. The number of British people visiting NZ has doubled since 2000, and Air NZ has been limited in terms of Bus
79 Flyer88 : The maximum range for B787-800 is 15,700km B777-200ER is 14,316km How far is Vancouver from Auckland ?
80 NZ1 : According to Great Circle Mapper, the distance is 11335 km, so well within the range of BOTH aircraft. NZ1
81 Flyer88 : Thanks NZ1, so both aircrafts can do this route non-stop quite comfortably. This is good as it will be good competition to AC and QF as it can captur
82 MotorHussy : Well, if NZ did start an AKL-YVR route, it would do so in conjunction with AC, its STAR Alliance partner. This would allow NZ the benefit of AC's fee
83 Planemanofnz : If PPT is so prfitable and booked then why doesn't NZ increase the frequency on the route, after all, it's 767's are being freed up from asia nowthat
84 Flyjetstar : I think there are limit issues on the LAX-PPT sector which from what Koruman seems to indicate is the profitable sector and NZ is already at those li
85 MotorHussy : Yep, limited to three weekly flights by craft of 300 seats or less. Something I picked up from Koruman. Regards MH
86 Koruman : Yes, three flights of not more than 300 seats permitted each week LAX-PPT. Unfortunately, the PPT-AKL sector is a train wreck, because very few Kiwis
87 SunriseValley : To me the solution is pretty simple, if the premium seats are always sold out then increase the number from 24 to 30 and rearrange the cabin in a sty
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