Flyer88 From New Zealand, joined Dec 2005, 85 posts, RR: 2 Posted (10 years 3 weeks 5 days 3 hours ago) and read 7934 times:
From the NZ inhouse magazine
Over the last couple of months we have seen some fantastic increases in customer satisfaction as the new long-haul product has been introduced across the International Airline network, reports Hudson Smales, Customer Insights Manager.
“With the introduction of the B777 in February on the Auckland-Singapore route, we have again seen an impressive jump in satisfaction scores,” says Hudson, who summarises the highlights as follows.
Passengers rated the overall flight experience on the retro-fi tted B747 80 out
of 100 in March vs 69 on the classic B747, while the B777 scores 79.
In business class, the retro-fi tted B747 rates 8 9 and B777 rates 88 out of 100.
For all passengers, the Auckland-Singapore flight experience rating jumped
from 66 to 82 out of 100 with the introduction of the B777 in late February.
The Los Angeles-London route scored 83 out of 100 in March, the highest flight experience rating to date.
All cabin attributes, clean toilets, seat comfort, ambience and tidiness / cleanness scored over 85 out of 100 in business class on both the retro-fi tted B747 and B777.
In economy class the seat becomes the hero; satisfaction with seat comfort increased over 20 points to 70 out of 100 in March.
The percentage of people who would definitely recommend Air New Zealand has been steadily increasing over the last eight months with now over three-quarters of passengers flying the Atlantic definitely recommending
Air New Zealand to friends and family and more than two-thirds doing so who have flown across the Pacific.
"To put these results in context, Singapore Airlines, the current benchmark for flight experience satisfaction scores within Star Alliance, consistently rates in the 80s, so based on these results Air New Zealand is right up there with the best now"
Alaskaqantas From New Zealand, joined Dec 2005, 908 posts, RR: 4
Reply 3, posted (10 years 3 weeks 4 days 22 hours ago) and read 7737 times:
My dad has flown on the new aircrafts and sayd that the suites are really nice!!! I think that Qantas should follow in their footsteps and put in a premium-economy cabin... I think that it would help a LOT. The cabin always seems to be full on NZ flights!
NICE JOB NZ!!
is there a site that shows the ratings of other airlines???
to some people the sky is the limit, to aviation enthusiasts, its home!
ZK-NBT From New Zealand, joined Oct 2000, 5549 posts, RR: 10
Reply 10, posted (10 years 3 weeks 4 days 1 hour ago) and read 7374 times:
Sounds good for NZ! Atleast they are now up there with the best!
Quoting Flyer88 (Reply 9): Which aircrafts are these seats going on? I know the 777 will get them....what about the Airbus 340s
The 777's are replacing the A340's so its unlikely that any of the A340's will get them.
Quoting 777fan (Reply 8): Looks like good news for NZ. Has anyone flown their HNL-AKL Biz Class recently (763, I think)? The wife and I are scheduled on them in November and are wondering what we'll have in store.
Thebry From United States of America, joined Jan 2006, 378 posts, RR: 0
Reply 15, posted (10 years 3 weeks 4 days ago) and read 7330 times:
I flew NZ business premier on a three week trip to New Zealand and Australia using their new non-stop service from San Francisco and WOW what an experience. I frequently travel internationally for business and do fly first class -- mostly American Airlines' International Flagship service. Their first class service is good, but I now have a new favorite. Air New Zealand has a terrific premium product now. I'd gladly use them again if ever I decide to vacation in the south pacific again.
NZ1 From New Zealand, joined May 2004, 2319 posts, RR: 23
Reply 19, posted (10 years 3 weeks 3 days 14 hours ago) and read 7106 times:
AIRLINERS.NET CREW HEAD MODERATOR
Quoting 777ER (Reply 17): When do the B763s start their 'mini makeover'? What routes will see the first B763s?
They have started already the makeover already. As ZK-NBT says, it isn't that big a deal to allocate them to specific routes. They will just slot in and fly wherever they would normally be scheduled, and rotate through the network as per normal.
FLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 11
Reply 24, posted (10 years 3 weeks 3 days 4 hours ago) and read 6986 times:
Quoting Richard28 (Reply 23): It is a different design that will appear on AC, not "enhanced". It is merely the herringbone layout that is similar.
My understanding is that on the VS seat, the customer must get up in order to convert the seat to a flat bed. Such is not the case for the AC seat, thus the enhancement--this from the seating manufacturer. Correct me if this is erroneous info.
Above and Beyond
: You are right that that AC will not have this. It can be looked at two ways - positive from the point of view that you do not have to stand up to ful
: Could we see NZ getting a 5 star rating from skytrax? Or probably not because of the 'express-class' service?
: ZK-NCG, NCH, NCI, NCJ and NCL I think. NCF and NCN have already left the fleet and NCO and NCK? I think will follow in the next few months. As NZ1 sa
: The underlying goal of NZ has become to get to it's prime objective. The more organised and focused the business gets the more determination there is
: So when are we going to hear about the new destinations. Someone said it was going to be annouced very soon. Can someone confirm this
: No... Skytrax is inflexible in their rating system which is their flaw. They will not consider an airline for 5star rating unless it has a First Clas
: ZKpilot-RTW to LHR here's the reality. All the hub airlines have a superior case in flying NZ/UK traffic. If for example EK wanted to it could deeply
: Again RichardJF I don't understand what you are trying to say. Well I think I do actually but as to why I don't no. You are trying to say that NZ shou
: NZ needs to build away from the vulnerability of serving the NZ/UK market but rather concede much of this risky price sensitive market. The lowest ris
: ZK-NBT I'm very troubled by increasing the vulnerablity to NZ/UK route as for example EK has a superior case versus QF on the Kangaroo route all day l
: What the crazy??? LHR is where the money is at in Europe, the only other places that could work are probably MAN and FRA and maybe CDG. If where you s
: That's the second time you've been right in five minutes.
: I thought RichardJF had got over this big idea when he removed his other thread saying don't fly to LHR, fly a few times each week to Spain and Greece
: What do you mean by Vulnerability of the route? QF operate seasonal charters on behalf of cruise ship operators from LHR because they have the aircra
: The EK comparison remains dumb. Qantas have all, ALL of the corporate market from Australia to the UK tied up by contracts with the Australian governm
: Sure.... but it's just that EK feeds it's DXB-SYD,MEL,BNE,PER,ADL routes from practically everywhere at what may become rock bottom fares within a co
: Richard, I still disagree with you on your "Emirates will rule the Kangaroo route" theme. Yes, Dubai is a big hub. But it all boils down to two, just
: Ha, I'm still aching with laughter from that one. Thank HEAVENS RichardJF doesn't run our airline. NZ1
: Isn't the relevant market for NZ when it goes to Europe theoretically LA and now Hong Kong rather than New Zealand?
: So EK can't aggressively undercut QF in First class on LHR-DXB-SYD?
: No Richard, that's not the relevant market. Air New Zealand's major international markets can be summarised as follows, in order of contribution to pr
: No Richard, Emirates can't "aggressively undercut" Qantas on Sydney to London. They can lower their prices to loss-making levels, like they do on thei
: That's a surprising stat listing, what's your source please? I'm dubious about the veracity of several, particularly the Tahitian ones (#'s 7 & 10) a
: No NGO was troubled.... hence why it was chopped. Japan is an uber premium market for NZ. The past 2 years have been hard because of the high NZ$ but
: On a side note from the rather heated discussion.... So why does NZ fly an old 763 on this route? Old C class seats, old IFE. I know that both TN and
: MH, many of my comments about route profitability are on record in the annual reports. That the LAX and LHR routes do outstandingly well is beyond dis
: Simple The bilateral agreement limits Air NZ to flying three times weekly with aircraft configured with less than 300 seats between PPT and LAX. The a
: Well why don't you ever provide evidence to back up your claims on this?
: NZ's 767's only have 16 premium seats. Hard to believe that they can make up for the 200 odd cattle class seats.
: It is true... the air agreement with Tahiti does limit NZ to 767 size aircraft. I have seen it on korunet...unfortuneatly I'm not allowed to repost o
: Oh and as for the Japan flights... the dynamic is starting to change now.... babyboomers are starting to retire with lots of $$ saved up... They are l
: You're wrong about the Air NZ 767's - they have 24 Business Class seats and 210 Economy Class, which means 144 Business Class seats per week on the LA
: On this link from the One News website there is a comment on the video not in the text in which the Chairman in talking about lack of government aces
: CX cut its second flight that departs AKL in the morning over the NZ winter ue to an aircraft shortage. As for SQ they certainly havn't cut any NZ fl