Banfield From Austria, joined Jul 2000, 23 posts, RR: 0 Posted (15 years 8 months 2 weeks 16 hours ago) and read 1572 times:
During a flight with Lufthansa I saw in the inflight magazine, that the counties name below of "Montevideo" was "Brasil" which is wrong, as Montevideo is the capital of Uruguay. So I wanted to send a mail to Lufthansa to tell them their mistake.
Unfortunately they have a lot of e-mail adresses for different things (e.g. miles&more) but none for general inquieries or comments.
At least I wrote to somebody I thought it fitted best - and got an autoresponse answer.
This was two months ago, and nothing happened.
Is this standard not to answer to a question made with e-mail or only a bad Customer Relationsship Management.
Steman From Germany, joined Aug 2000, 1478 posts, RR: 7
Reply 3, posted (15 years 8 months 2 weeks 16 hours ago) and read 1510 times:
I don't think that mistake about Montevideo is really a big problem.
Just try to think to how many problems a big airline like LH have to face every day that I would never expected to have an answer.
After all have you had a nice flight with LH? If yes, this is the thing that counts more.
Don't misunderstand me, I have understood your post and if I were from Uruguay that would have been quite disliking to me but I would not speak of bad service.
Ryaneverest From , joined Dec 1969, posts, RR:
Reply 6, posted (15 years 8 months 2 weeks 12 hours ago) and read 1472 times:
Perhaps they think that the problem is so unimportant that they won't even bother correcting it. These are too trivial that they don't wanna look into it... out of the many articles in any single issue of any airline's magazine, there might be lots of mistakes, including spelling, grammatical, blah blah blah... that's why they don't wanna look into it at all.
PU803 From Israel, joined Aug 1999, 153 posts, RR: 0
Reply 9, posted (15 years 8 months 2 weeks 6 hours ago) and read 1444 times:
Hi every one !
Why is so hard to say: LH makes a mistake!!!!
I think Banfield is right and LH no. When LH choices not to answer they decides what important or no. I think the client must to say what is important.
By the way, Paris is in Germany is a mistakes !
C U, Ido
Patroni From Luxembourg, joined Aug 1999, 1403 posts, RR: 12
Reply 10, posted (15 years 8 months 2 weeks 6 hours ago) and read 1440 times:
Back to the good old days when Air UK was not yet rebranded KLM uk they published a German timetable. In this timetable they called the airport of Bremen "Neuerland" (the real name is Neuenland) and what - was worse - still mentioned the airport bus as the only transfer between Stuttgart aiport and the city center, while in reality the bus wasn't existing any more for some years as now the suburbian train (S-Bahn) had taken over the connection between city and airport.
I wrote this to Air UK Germany and got a very friendly reply like : "Thanks for pointing it out, we appreciate that" etc.... and guess what... in the next timetable edition, the same errors were still there
Anyway, I still considered Air UK as a very good airline, I always loved flying with them... I don't know how they developped since they are KLM uk as I never had the opportunity to fly on them since then...
Hepkat From Austria, joined Aug 2000, 2341 posts, RR: 2
Reply 11, posted (15 years 8 months 2 weeks 4 hours ago) and read 1419 times:
I think every story has two sides. First of all, LH did make a mistake, which should be corrected. But on the other hand, they are a rather large company, and can you just imagine how many email complaints, questions and responses they must get each day? In order for you to get a personalized response, they would have had to hire a significant sized staff, which would incurr additional expenses, not just for them, but for us, the flying public.
I don't expect that most airlines can justify that kind of cost.
Udo From , joined Dec 1969, posts, RR:
Reply 12, posted (15 years 8 months 1 week 6 days 19 hours ago) and read 1408 times:
For Lufthansa nothing is important, as long as the ugly stinky little economy passenger wants anything...
Forget LH, their service is bad, not only in the sky but also on the ground.
I know what I'm talking about...I've flown them often (too often), and I've been in contact ('contact', haha) with their 'customer service' on the ground...
You know what? I now fly Deutsche BA, BA and any other carrier not belonging to LH. Makes my trips enjoyable...