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Refunds When Ticket Prices Change?  
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Posted (8 years 2 months 5 days 3 hours ago) and read 2884 times:
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I think I read on here one time that you can request a refund if the ticket price drops after you purchased it. Is there any truth to this? I bought a ticket on United quite awhile back for around $950 to travel in Sept. and now the ticket is closer to $700.

29 replies: All unread, showing first 25:
 
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 1, posted (8 years 2 months 5 days 3 hours ago) and read 2878 times:

Call and ask them to reprice it. Depending upon the fare class, restrictions, and form of payment, you might get some money back. I've done so many times.


International Homo of Mystery
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 2 months 5 days 3 hours ago) and read 2869 times:

Umm, no.
Its like buying a telly, you dont go back 2 days later and say, oi, its 50 quid less, i want a refund, its the same with flights. The only way you would ever get any refund on a flight is if it was a fully flex ticket, you did a change, a requote has been done, and its different. But on normal bookings that are non refundable, the answer would be no.
Prices change ever day, every hour subject to loads sales etc etc etc.
Your purchasing the ticket at that price, the airline has no reason to refund the difference if it goes down, just like they wont ask for more if it goes up


User currently offlineClipper002 From United States of America, joined Aug 2004, 679 posts, RR: 13
Reply 3, posted (8 years 2 months 5 days 3 hours ago) and read 2859 times:

You can only get the ticket reissued at the lower fare for a penalty, depending upon each airline's policy. You will be entitled to a credit in the form of an MCO (Miscellaneous Charges Order) for future travel on that particular airline, not a refund. Penalties range from $25 to $100 depending on which airline you use.

Rgds,
Ed



Ed
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 4, posted (8 years 2 months 5 days 3 hours ago) and read 2841 times:
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Quoting Trekster (Reply 2):
Umm, no.

Ummm wrong. United just issued me a voucher for the entire fare difference. That is why I love United.


User currently offlineBR715-A1-30 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 2 months 5 days 3 hours ago) and read 2841 times:

Quoting Trekster (Reply 2):

Well said... If you aren't willing to pay the airline $50.00 more if the price goes up, why should they pay you back $50.00 if the price goes down. You bought the ticket at the price displayed, and you played what I call "The Fare Game" You basically risk getting the lowest, highest, or middle price.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 6, posted (8 years 2 months 5 days 3 hours ago) and read 2841 times:

Quoting Trekster (Reply 2):
But on normal bookings that are non refundable, the answer would be no.



Quoting Clipper002 (Reply 3):
You can only get the ticket reissued at the lower fare for a penalty, depending upon each airline's policy.

O ye of little faith:

http://flyertalk.com/forum/showthread.php?t=350827



International Homo of Mystery
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 7, posted (8 years 2 months 5 days 3 hours ago) and read 2823 times:

Quoting ATLAaron (Reply 4):
United just issued me a voucher for the entire fare difference.

Excellent. Did the fare class or rules change on your ticket? Were you charged a penalty?



International Homo of Mystery
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 8, posted (8 years 2 months 5 days 3 hours ago) and read 2823 times:
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Quoting BR715-A1-30 (Reply 5):
Well said... If you aren't willing to pay the airline $50.00 more if the price goes up, why should they pay you back $50.00 if the price goes down. You bought the ticket at the price displayed, and you played what I call "The Fare Game" You basically risk getting the lowest, highest, or middle price.

Perfect example of why not to believe everything you read on airliners.net Because as I previously posted UA issued me a travel voucher for $240


User currently offlineBAxMAN From St. Helena, joined May 2004, 671 posts, RR: 2
Reply 9, posted (8 years 2 months 5 days 3 hours ago) and read 2823 times:

Quoting ATLAaron (Reply 4):
That is why I love United

That is why United's next livery should incorporate a dodo.



I need to get laid
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 10, posted (8 years 2 months 5 days 3 hours ago) and read 2823 times:
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Quoting AeroWesty (Reply 7):
Excellent. Did the fare class or rules change on your ticket? Were you charged a penalty?

No changes and no fees.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 11, posted (8 years 2 months 5 days 3 hours ago) and read 2811 times:

Quoting ATLAaron (Reply 10):
No changes and no fees.

Fabulous. Have a great trip!



International Homo of Mystery
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 12, posted (8 years 2 months 5 days 3 hours ago) and read 2811 times:
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Quoting AeroWesty (Reply 11):
Fabulous. Have a great trip!

Thank you and welcome to my RR list!!


User currently offline777DadandJr From United States of America, joined Feb 2005, 1516 posts, RR: 12
Reply 13, posted (8 years 2 months 5 days 3 hours ago) and read 2793 times:

Quoting ATLAaron (Reply 4):
Ummm wrong. United just issued me a voucher for the entire fare difference. That is why I love United.
Hey ATLAaron,
Tell me what to do.
My tickets on UA, IAD-ORD, for 5/19 were $248.00 when I purchased them March. Now, I get an email today about UA's current e-fares of $159.00.

I purchased my tickets originally online, with my Mileage Plus membership.

Anything I can expect?

Russ

On further inspection, disregard the above. I just noticed that travel must be on 5/20, returning on 5/22. Doesn't work for me.

[Edited 2006-05-10 02:53:16]


My glass is neither 1/2 empty nor 1/2 full, rather, the glass itself is twice as big as it should be.
User currently offlineATLAaron From United States of America, joined Apr 2006, 1023 posts, RR: 3
Reply 14, posted (8 years 2 months 5 days 3 hours ago) and read 2781 times:
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Quoting 777DadandJr (Reply 13):
Hey ATLAaron,
Tell me what to do.

Well for future reference you just have to call them and go through the prompts until you actually get a person on the phone. Then just ask them to reprice it, they will know right away what you are talking about.


User currently offlineBR715-A1-30 From , joined Dec 1969, posts, RR:
Reply 15, posted (8 years 2 months 5 days ago) and read 2713 times:

Quoting BAxMAN (Reply 9):
That is why United's next livery should incorporate a dodo.

Not to mention this is why they are in such dire straits. Next time I fly UA I am gonna book as far in advance as possible, and then when the price goes down, just request a refund.


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 16, posted (8 years 2 months 5 days ago) and read 2702 times:

Quoting BR715-A1-30 (Reply 15):
Next time I fly UA I am gonna book as far in advance as possible, and then when the price goes down, just request a refund.

This isn't exclusive to UA. I've done it with other airlines as well, and either received a voucher or a refund direct to my credit card.

Rules do change all the time, but over the years I've had the best experience with tickets kept in the same fare class and purchased directly from the airline. Tickets bought through a travel agent or from somewhere like travelocity usually get refunds in voucher form.



International Homo of Mystery
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 17, posted (8 years 2 months 4 days 23 hours ago) and read 2679 times:

You generally have to pay the ticket change fee, which usually eats up any savings resulting from a fare reduction.


Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineLeothedog From United States of America, joined Dec 2005, 155 posts, RR: 0
Reply 18, posted (8 years 2 months 4 days 23 hours ago) and read 2666 times:

Quoting ATLAaron (Reply 4):
Ummm wrong. United just issued me a voucher for the entire fare difference.

Yep, United did the same thing for us three years ago. Aloha, on the other hand, will tell you to go pound sand. Trust me. I know.



I've got things to see and people to do.
User currently offlineZrs70 From United States of America, joined Dec 2000, 3099 posts, RR: 9
Reply 19, posted (8 years 2 months 4 days 22 hours ago) and read 2638 times:

Amazing how high and mighty some responses are. Actually, it is not amazing.... It's pretty standard on this forum. I should expect it by now  Smile

United will not charge a penalty for domestic flights when you request a VOUCHER (not refund) for a fare difference. You can get the entire difference in a voucher which can be used for a year toward another trip. United is not refunding a thing. They already have your money. If anything, it is a non-interest loan we give them. Sounds like good banking to me at UA's advantage.

International flights are a bit different. You can actually change most tickets without any penalty as long as the new ticket is a higher fare. You can still get a voucher for the difference if the price goes down.

Beware... if you have confirmed upgrades, they will be released when you refare, and you may lose the first/ business class seats.



14 year airliners.net vet! 2000-2013
User currently offlineAtrude777 From United States of America, joined Aug 2003, 5692 posts, RR: 52
Reply 20, posted (8 years 2 months 4 days 22 hours ago) and read 2636 times:

Southwest works the same way.

You book a 300 r/t fare on WN, but they had a sale of 250. You cancel your current trip, your money stays in the account. When you re book at the new fare-250, They subtract 250 from 300, leaving you 50 dollars. This is in the form of an online voucher in your account. You now have 50 dollars to spend torwards your next flight! I did this quite a bit, saves me a lot in the long run!

Alex



Good things come to those who wait, better things come to those who go AFTER it!
User currently offlineETStar From Canada, joined Jan 2004, 2103 posts, RR: 7
Reply 21, posted (8 years 2 months 4 days 22 hours ago) and read 2632 times:

Doable. Air Canada would only do cross-border refunds, as US-based airlines do it and it is in direct competition. When I once called, agent interrupted me and said "where are you flying to?"...

User currently offlineShowerOfSparks From , joined Dec 1969, posts, RR:
Reply 22, posted (8 years 2 months 4 days 14 hours ago) and read 2565 times:

Quoting ATLAaron (Thread starter):
I think I read on here one time that you can request a refund if the ticket price drops after you purchased it. Is there any truth to this? I bought a ticket on United quite awhile back for around $950 to travel in Sept. and now the ticket is closer to $700.

Do you do that for all your customers in software sales? When the price drops do you offer refunds to your customers?


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 23, posted (8 years 2 months 4 days 14 hours ago) and read 2554 times:

Quoting ShowerOfSparks (Reply 22):
When the price drops do you offer refunds to your customers?

I'm sure you've seen this sign in your local big-box electronics store:

In-Store Price Guarantee

Here are two more great reasons for you to shop with confidence at Best Buy.

If you are about to make a purchase and discover a lower price than ours, let us know and we'll match that price on the spot.

Already bought it? We'll refund you the price difference, plus an additional 10% of the difference — up to 30 days after your purchase (14 days for desktop computers, notebooks, projectors, monitors, printers, camcorders, digital cameras and radar detectors).

Either way, simply bring in proof of a local retail competitor's price on the same available brand and model (plus your original Best Buy receipt, if applicable). Then, we'll do the rest.


Goes way further than what most airlines offer.



International Homo of Mystery
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 24, posted (8 years 2 months 4 days 14 hours ago) and read 2554 times:

So,m as noted, your not getting your money back, they have it, and let you use it for further travel. I dont know anyone that would give MONEY back for a change in flight price
I dont even know why airlines give the mco if the fare differs. Its just odd.
You would never expect to go to Dixons, buy a computer, then go back 2 weeks later asking for £30 because the price has gone down.
OR going back 2 weeks later after buying a Ford something or other after the price goes down.


25 Goingboeing : There is a catch however...let's say you won't be travelling in the next year, but your spouse will...you can't use that voucher for their ticket...it
26 Post contains links AeroWesty : Maybe you didn't read the link I posted. I've received actual cash back (in the form of a credit to my credit card) on fares, as have others. Here's
27 Goingboeing : In the old days, it wasn't unusual to get full credit...no voucher.
28 B777A340Fan : Maybe in Europe, but Americans are accustomed to price adjustments from most stores + 10% of the adjustment of the difference at times. Now airlines
29 Zrs70 : Actually, on UA, the voucher is fully transferable. Some agents require the person named on the voucher to be present at the time of ticketing. But t
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