Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Which Airline Has Best Web Site?  
User currently offlineRepublic From Canada, joined Dec 2012, 0 posts, RR: 0
Posted (13 years 7 months 3 weeks 4 days 12 hours ago) and read 1989 times:

In your opinion, which airline/airlines have the best web site/s? Which ones are the easiest to use? Which give the best information? And, the opposite question of course, which need the most work?

26 replies: All unread, showing first 25:
 
User currently offlineTupolev154B2 From United States of America, joined Jun 2000, 1332 posts, RR: 2
Reply 1, posted (13 years 7 months 3 weeks 4 days 11 hours ago) and read 1883 times:

http://www.nwa.com

'nuff said


User currently offlineLindy From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 7 months 3 weeks 4 days 11 hours ago) and read 1864 times:

www.usairways.com

They won. they have No.1 web page on the net


User currently offlineMCOtoATL From United States of America, joined Sep 1999, 474 posts, RR: 4
Reply 3, posted (13 years 7 months 3 weeks 4 days 11 hours ago) and read 1858 times:

Most of the airlines put a great deal of emphasis on their website. But SWA is the only airline that has the "Passengers Bill of Rights." This was in the news today as a Senator from Oregon is calling for all carriers to do this, but only Southwest does.

Also, SWA is the poster child for online reservations. They have always led the way with this factor, which is a huge money-making and money-saving endeavor. Stats show that is costs the airline $4 for a phone-in reservation, whereas the web site costs only $1.

Granted, other airlines have cool features, but Southwest has been the best at making great breakthroughs on the web.


User currently offlineLindy From , joined Dec 1969, posts, RR:
Reply 4, posted (13 years 7 months 3 weeks 4 days 11 hours ago) and read 1842 times:

Continental made deal. If you are making reservation over the phone you have to pay extra $20
Also US did the same thing. If you are buying ticket online you save $10


User currently offline777YYC From Canada, joined May 2000, 744 posts, RR: 7
Reply 5, posted (13 years 7 months 3 weeks 4 days 11 hours ago) and read 1840 times:

http://www.cdnair.ca
It has the best schedule feature of any site I've been to.
It shows details for every single flight number.
I have too much time on my hands.

 


User currently offlineRepublic From Canada, joined Dec 2012, 0 posts, RR: 0
Reply 6, posted (13 years 7 months 3 weeks 4 days 10 hours ago) and read 1824 times:

www.continental.com
click on corporate information

excellent info on their fleet, with a virtual tour of the 777.

also, they list what part of their fleet is for sale, which I think is really interesting, in the corporate info section as well.


User currently offlinePropilotJW From United States of America, joined Mar 2000, 588 posts, RR: 7
Reply 7, posted (13 years 7 months 3 weeks 4 days 10 hours ago) and read 1822 times:

Hey everyone, remember that TWA's new website is starting on the 28th (monday). Check it out at www.TWA.com on monday. you will be in for a treat. It should be awesome

User currently offlineKiwi Dave From New Zealand, joined Aug 2000, 895 posts, RR: 0
Reply 8, posted (13 years 7 months 3 weeks 4 days 10 hours ago) and read 1819 times:

QANTAS in my mind has the best web site around and Air New Zealand needs the most work on their's

User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 9, posted (13 years 7 months 3 weeks 4 days 10 hours ago) and read 1816 times:

By far the best is United Airlines. http://www.ual.com

User currently offlineTWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 7 months 3 weeks 4 days 9 hours ago) and read 1806 times:

Yeah TW better improve. The current one really sucks. Getthere.com provides the fare and scheduling info and sometimes recommends other airline's flights over TW's because they are cheaper. Good for the customer, but not for TW. Definately needs an upgrade.

Cubana's website at cubana.cu is surprisingly impressive. All in spanish however, but very easy to navigate.

Lufthansa's is the definition of European chic.

JetBlue's is very easy to navigate and stylish.

Delta's is very useful and enormous. One thing is that it doesn't have enough info on Delta Express. US Airways has the same issue in my opinion with Metrojet.

Bad ones:

Gulfstream International Airlines still hasn't updated since the TW Connection deal. Come on.

ACA's website is still quite lacking especially on info regarding on the new ACJet service.

Spirit's website has frsutarted me in the past because it cancelled my reservation when I didn't put in my billing address for my sending address. When I tried again the price jumped significantly. I was furious.



User currently offlineCba From United States of America, joined Jul 2000, 4530 posts, RR: 3
Reply 11, posted (13 years 7 months 3 weeks 4 days 9 hours ago) and read 1799 times:

Continental in my opiniom, is the best. The interface is really friendly, and they offer a lot of corperate information.

Runners up are Northwest and US Airways.


User currently offlineLN-KGL From Norway, joined Sep 1999, 961 posts, RR: 4
Reply 12, posted (13 years 7 months 3 weeks 4 days 7 hours ago) and read 1793 times:

You ought to look into the Scandinavian Airlines (SAS) web site if you look for simplicity in navigatation. Full access to your personalized part of the web site comes first when you register and login.
http://www.scandinavian.net/
I also must say that the re-done UAL web site has gained a lot on the leaders in the business.


User currently offlineWodo From Germany, joined Jul 2000, 117 posts, RR: 0
Reply 13, posted (13 years 7 months 3 weeks 3 days 19 hours ago) and read 1750 times:

www.lufthansa.com


User currently offlineAerLingus From China, joined Mar 2000, 2371 posts, RR: 0
Reply 14, posted (13 years 7 months 3 weeks 3 days 11 hours ago) and read 1730 times:

jetBlue has one of the best websites as far as neat stuff, but I really think that americanair.com does a great job as far as information, flight schedules, and access to information about your Aadvantage account.


Get your patchouli stink outta my store!
User currently offlineKlwright69 From Saudi Arabia, joined Jan 2000, 1977 posts, RR: 3
Reply 15, posted (13 years 7 months 3 weeks 3 days 10 hours ago) and read 1727 times:
Support Airliners.net - become a First Class Member!

I've only dealt with a few websites.

CO's is so straightforward, and has large icons to access the information the vast majority of users want.
But when you bring up schedules' CO' site will suggest the most convoluted, ridiculous routing arrangements. Someone not observant might book a flight from CLE to PHX with two connections. I'm not kidding.

When you first go to UA's site, you're presented with lots of choices of lines of text you can click on to get whatever. That's O.K. but it seems to follow the philosophy that being the world's largest airline, they must offer a bewildering array of "stuff" at their website instead of just the "basics." Also if you check on a flight's status at UA's site, it confirms that you're entering a secure connection, while CO's site just shows the flights status without establishing a secure connection. UA I guess feels that divulging whether flight #135 is on time or not needs to be on a secure connection.

TW's site is just plain stupid. In their roster of TW cities you access in order to check schedules, they list cities serviced by their code share partners. This is not unusual I know. But, when you attempt to access the schedule between those cities it tells you it can't find any service. For example at TW's site, try checking between Kuwait City and JFK (Kuwait is on their city list choices). It'll tell you "no service found." Maybe other sites do this too, I don't know.

Vanguard's site actually lets you pick the fare category, which is ridiculous cause most people just want the cheapest fare available and don't care if it's a 'K' or 'M' fare. It also makes it a little confusinf if you don't know what you're doing.

I haven't done a formal study, just sharing some observations!!!!!!!!


User currently offlineEraxandaf From United States of America, joined Aug 2000, 154 posts, RR: 0
Reply 16, posted (13 years 7 months 3 weeks 3 days 10 hours ago) and read 1715 times:

I like Qantas', British Airway's, Swissair's, Singapore's, El Al's is interesting too. Air New Zealand's (because I love the So. Pacific), Hawaiian's, but I really wish Air France's was a lot better than it is. It could be so much better, and should! Although they do have this cool flight game on the kids section (the airfrance.fr site, not the US version)...

User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 17, posted (13 years 7 months 3 weeks 3 days ago) and read 1694 times:

I've just explored TWA's new website - it's awesome!!!

Extremely professional and well organized.

Hey Russ (TWAneedsNOhelp), United does the same thing (at least they used to). The thing is, even if you book another airline over TW's site, they still make commission on the sale. TW's goal is to try to be your one-stop shop for travel reservations.



An unexamined life isn't worth living.
User currently offlineSurf From , joined Dec 1969, posts, RR:
Reply 18, posted (13 years 7 months 3 weeks 2 days 23 hours ago) and read 1686 times:

British Airways


User currently offlineAFa340-300E From France, joined May 1999, 2084 posts, RR: 26
Reply 19, posted (13 years 7 months 3 weeks 2 days 23 hours ago) and read 1685 times:

Hello,

For the customers, Air France has developped quite many websites (38, for the most important markets)
You can book tickets on most of them, and even get much discounted tickets!

See: http://www.AirFrance.com

IMO, the pages are nice and convenient to use.

But the website that should interest you the most is their coporate website:
http://www.AirFrance.net

This website has pages about
-The news of Air France
-The fleet
-The network
-Financial and operational reports
-The services
-The stock
-...


Click for large version
Click here for full size photo!

Photo © Kazutaka Yagi



Best regards,
Alain Mengus


User currently offlinePeter From United States of America, joined Jun 2000, 570 posts, RR: 0
Reply 20, posted (13 years 7 months 3 weeks 2 days 19 hours ago) and read 1672 times:

I think that Delta, British Airways, and Aeromexico have great sites.

User currently offlineMRDC-10MD-11 From United States of America, joined Aug 2000, 95 posts, RR: 0
Reply 21, posted (13 years 7 months 3 weeks 2 days 19 hours ago) and read 1670 times:

Sun Country


User currently offlineMRDC-10MD-11 From United States of America, joined Aug 2000, 95 posts, RR: 0
Reply 22, posted (13 years 7 months 3 weeks 2 days 19 hours ago) and read 1668 times:

Sun Country's is the best and Air Lingus needs work

User currently offlineRWally From United States of America, joined Nov 1999, 555 posts, RR: 4
Reply 23, posted (13 years 7 months 3 weeks 2 days 17 hours ago) and read 1668 times:

AA.com has the best. United's needs the most help.

User currently offlineTWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 24, posted (13 years 7 months 3 weeks 2 days 16 hours ago) and read 1662 times:

Hey 'First. Yeah I understand. I just don't like that GetThere.com booking engine. Not as impressive as Expedia and Travelocity. Even Ichan's LowestFare.com is better! One I would never use btw.

russ


25 N960AS : I would say jetBlue is really good. The new TWA one is nice too! Alaska could use some help, like pictures of planes and seat maps.
26 Charles802 : Alaska has seat maps on their site...and they're actually very detailed with the exact pitch of every row (look under Alaska Commitment...really stupi
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Which Airline Has Best TV Commercials? posted Sun Dec 7 2003 17:13:29 by Azmi
Which Airline Has Best Pilots? posted Sun Sep 24 2000 15:10:36 by Mr.BA
Which Airline Has The Best Web Site? posted Wed Sep 5 2001 15:34:18 by VS744
Which Airline Do You Think Has The Best Web-Site? posted Wed Oct 6 1999 02:47:58 by ATA757
Which C.I.S. Airline Has The Best Livery? posted Fri Mar 18 2005 01:32:58 by Alberchico
Which Airline Has The Best Painted Winglets? posted Thu Mar 4 2004 09:45:49 by AviatorTJ
Which Airline Has The Best B747 Colorscheme? posted Mon Mar 1 2004 06:37:17 by EK413
Which Airline Has The Best Paint Scheme? posted Sat Jan 3 2004 08:35:50 by 777ER
Which Airline Has The Best Uniform? posted Mon Nov 3 2003 22:38:37 by 1world
Which Airline Has The Best F Class? posted Wed Oct 15 2003 00:27:29 by VRG772