MCOtoATL From United States of America, joined Sep 1999, 474 posts, RR: 4
Reply 3, posted (14 years 5 days 5 hours ago) and read 1912 times:
Most of the airlines put a great deal of emphasis on their website. But SWA is the only airline that has the "Passengers Bill of Rights." This was in the news today as a Senator from Oregon is calling for all carriers to do this, but only Southwest does.
Also, SWA is the poster child for online reservations. They have always led the way with this factor, which is a huge money-making and money-saving endeavor. Stats show that is costs the airline $4 for a phone-in reservation, whereas the web site costs only $1.
Granted, other airlines have cool features, but Southwest has been the best at making great breakthroughs on the web.
TWAneedsNOhelp From , joined Dec 1969, posts, RR:
Reply 10, posted (14 years 5 days 3 hours ago) and read 1860 times:
Yeah TW better improve. The current one really sucks. Getthere.com provides the fare and scheduling info and sometimes recommends other airline's flights over TW's because they are cheaper. Good for the customer, but not for TW. Definately needs an upgrade.
Cubana's website at cubana.cu is surprisingly impressive. All in spanish however, but very easy to navigate.
Lufthansa's is the definition of European chic.
JetBlue's is very easy to navigate and stylish.
Delta's is very useful and enormous. One thing is that it doesn't have enough info on Delta Express. US Airways has the same issue in my opinion with Metrojet.
Gulfstream International Airlines still hasn't updated since the TW Connection deal. Come on.
ACA's website is still quite lacking especially on info regarding on the new ACJet service.
Spirit's website has frsutarted me in the past because it cancelled my reservation when I didn't put in my billing address for my sending address. When I tried again the price jumped significantly. I was furious.
LN-KGL From Norway, joined Sep 1999, 1027 posts, RR: 4
Reply 12, posted (14 years 5 days 1 hour ago) and read 1847 times:
You ought to look into the Scandinavian Airlines (SAS) web site if you look for simplicity in navigatation. Full access to your personalized part of the web site comes first when you register and login. http://www.scandinavian.net/
I also must say that the re-done UAL web site has gained a lot on the leaders in the business.
AerLingus From China, joined Mar 2000, 2371 posts, RR: 0
Reply 14, posted (14 years 4 days 5 hours ago) and read 1784 times:
jetBlue has one of the best websites as far as neat stuff, but I really think that americanair.com does a great job as far as information, flight schedules, and access to information about your Aadvantage account.
Klwright69 From Saudi Arabia, joined Jan 2000, 2028 posts, RR: 3
Reply 15, posted (14 years 4 days 4 hours ago) and read 1781 times:
I've only dealt with a few websites.
CO's is so straightforward, and has large icons to access the information the vast majority of users want.
But when you bring up schedules' CO' site will suggest the most convoluted, ridiculous routing arrangements. Someone not observant might book a flight from CLE to PHX with two connections. I'm not kidding.
When you first go to UA's site, you're presented with lots of choices of lines of text you can click on to get whatever. That's O.K. but it seems to follow the philosophy that being the world's largest airline, they must offer a bewildering array of "stuff" at their website instead of just the "basics." Also if you check on a flight's status at UA's site, it confirms that you're entering a secure connection, while CO's site just shows the flights status without establishing a secure connection. UA I guess feels that divulging whether flight #135 is on time or not needs to be on a secure connection.
TW's site is just plain stupid. In their roster of TW cities you access in order to check schedules, they list cities serviced by their code share partners. This is not unusual I know. But, when you attempt to access the schedule between those cities it tells you it can't find any service. For example at TW's site, try checking between Kuwait City and JFK (Kuwait is on their city list choices). It'll tell you "no service found." Maybe other sites do this too, I don't know.
Vanguard's site actually lets you pick the fare category, which is ridiculous cause most people just want the cheapest fare available and don't care if it's a 'K' or 'M' fare. It also makes it a little confusinf if you don't know what you're doing.
I haven't done a formal study, just sharing some observations!!!!!!!!
Eraxandaf From United States of America, joined Aug 2000, 154 posts, RR: 0
Reply 16, posted (14 years 4 days 4 hours ago) and read 1769 times:
I like Qantas', British Airway's, Swissair's, Singapore's, El Al's is interesting too. Air New Zealand's (because I love the So. Pacific), Hawaiian's, but I really wish Air France's was a lot better than it is. It could be so much better, and should! Although they do have this cool flight game on the kids section (the airfrance.fr site, not the US version)...
TWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 17, posted (14 years 3 days 18 hours ago) and read 1748 times:
I've just explored TWA's new website - it's awesome!!!
Extremely professional and well organized.
Hey Russ (TWAneedsNOhelp), United does the same thing (at least they used to). The thing is, even if you book another airline over TW's site, they still make commission on the sale. TW's goal is to try to be your one-stop shop for travel reservations.