Republic From Canada, joined Dec 2012, 0 posts, RR: 0 Posted (12 years 9 months 4 weeks 1 day 19 hours ago) and read 1325 times:
In your opinion, which airline/airlines have the best web site/s? Which ones are the easiest to use? Which give the best information? And, the opposite question of course, which need the most work?
Tupolev154B2 From United States of America, joined Jun 2000, 1332 posts, RR: 2 Reply 1, posted (12 years 9 months 4 weeks 1 day 19 hours ago) and read 1219 times:
MCOtoATL From United States of America, joined Sep 1999, 474 posts, RR: 5 Reply 3, posted (12 years 9 months 4 weeks 1 day 19 hours ago) and read 1194 times:
Most of the airlines put a great deal of emphasis on their website. But SWA is the only airline that has the "Passengers Bill of Rights." This was in the news today as a Senator from Oregon is calling for all carriers to do this, but only Southwest does.
Also, SWA is the poster child for online reservations. They have always led the way with this factor, which is a huge money-making and money-saving endeavor. Stats show that is costs the airline $4 for a phone-in reservation, whereas the web site costs only $1.
Granted, other airlines have cool features, but Southwest has been the best at making great breakthroughs on the web.
Lindy From , joined Dec 1969, posts, RR: Reply 4, posted (12 years 9 months 4 weeks 1 day 19 hours ago) and read 1178 times:
Continental made deal. If you are making reservation over the phone you have to pay extra $20
Also US did the same thing. If you are buying ticket online you save $10
777YYC From Canada, joined May 2000, 744 posts, RR: 8 Reply 5, posted (12 years 9 months 4 weeks 1 day 18 hours ago) and read 1176 times:
http://www.cdnair.ca
It has the best schedule feature of any site I've been to.
It shows details for every single flight number.
I have too much time on my hands.
PropilotJW From United States of America, joined Mar 2000, 586 posts, RR: 7 Reply 7, posted (12 years 9 months 4 weeks 1 day 17 hours ago) and read 1158 times:
Hey everyone, remember that TWA's new website is starting on the 28th (monday). Check it out at www.TWA.com on monday. you will be in for a treat. It should be awesome
TWAneedsNOhelp From , joined Dec 1969, posts, RR: Reply 10, posted (12 years 9 months 4 weeks 1 day 16 hours ago) and read 1142 times:
Yeah TW better improve. The current one really sucks. Getthere.com provides the fare and scheduling info and sometimes recommends other airline's flights over TW's because they are cheaper. Good for the customer, but not for TW. Definately needs an upgrade.
Cubana's website at cubana.cu is surprisingly impressive. All in spanish however, but very easy to navigate.
Lufthansa's is the definition of European chic.
JetBlue's is very easy to navigate and stylish.
Delta's is very useful and enormous. One thing is that it doesn't have enough info on Delta Express. US Airways has the same issue in my opinion with Metrojet.
Bad ones:
Gulfstream International Airlines still hasn't updated since the TW Connection deal. Come on.
ACA's website is still quite lacking especially on info regarding on the new ACJet service.
Spirit's website has frsutarted me in the past because it cancelled my reservation when I didn't put in my billing address for my sending address. When I tried again the price jumped significantly. I was furious.
Cba From United States of America, joined Jul 2000, 4530 posts, RR: 3 Reply 11, posted (12 years 9 months 4 weeks 1 day 16 hours ago) and read 1135 times:
Continental in my opiniom, is the best. The interface is really friendly, and they offer a lot of corperate information.
LN-KGL From Norway, joined Sep 1999, 803 posts, RR: 4 Reply 12, posted (12 years 9 months 4 weeks 1 day 15 hours ago) and read 1129 times:
You ought to look into the Scandinavian Airlines (SAS) web site if you look for simplicity in navigatation. Full access to your personalized part of the web site comes first when you register and login. http://www.scandinavian.net/
I also must say that the re-done UAL web site has gained a lot on the leaders in the business.
AerLingus From China, joined Mar 2000, 2371 posts, RR: 0 Reply 14, posted (12 years 9 months 4 weeks 18 hours ago) and read 1066 times:
jetBlue has one of the best websites as far as neat stuff, but I really think that americanair.com does a great job as far as information, flight schedules, and access to information about your Aadvantage account.
Klwright69 From Saudi Arabia, joined Jan 2000, 1810 posts, RR: 3 Reply 15, posted (12 years 9 months 4 weeks 18 hours ago) and read 1063 times:
I've only dealt with a few websites.
CO's is so straightforward, and has large icons to access the information the vast majority of users want.
But when you bring up schedules' CO' site will suggest the most convoluted, ridiculous routing arrangements. Someone not observant might book a flight from CLE to PHX with two connections. I'm not kidding.
When you first go to UA's site, you're presented with lots of choices of lines of text you can click on to get whatever. That's O.K. but it seems to follow the philosophy that being the world's largest airline, they must offer a bewildering array of "stuff" at their website instead of just the "basics." Also if you check on a flight's status at UA's site, it confirms that you're entering a secure connection, while CO's site just shows the flights status without establishing a secure connection. UA I guess feels that divulging whether flight #135 is on time or not needs to be on a secure connection.
TW's site is just plain stupid. In their roster of TW cities you access in order to check schedules, they list cities serviced by their code share partners. This is not unusual I know. But, when you attempt to access the schedule between those cities it tells you it can't find any service. For example at TW's site, try checking between Kuwait City and JFK (Kuwait is on their city list choices). It'll tell you "no service found." Maybe other sites do this too, I don't know.
Vanguard's site actually lets you pick the fare category, which is ridiculous cause most people just want the cheapest fare available and don't care if it's a 'K' or 'M' fare. It also makes it a little confusinf if you don't know what you're doing.
I haven't done a formal study, just sharing some observations!!!!!!!!
Eraxandaf From United States of America, joined Aug 2000, 154 posts, RR: 0 Reply 16, posted (12 years 9 months 4 weeks 17 hours ago) and read 1051 times:
I like Qantas', British Airway's, Swissair's, Singapore's, El Al's is interesting too. Air New Zealand's (because I love the So. Pacific), Hawaiian's, but I really wish Air France's was a lot better than it is. It could be so much better, and should! Although they do have this cool flight game on the kids section (the airfrance.fr site, not the US version)...
TWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 53 Reply 17, posted (12 years 9 months 4 weeks 8 hours ago) and read 1030 times:
I've just explored TWA's new website - it's awesome!!!
Extremely professional and well organized.
Hey Russ (TWAneedsNOhelp), United does the same thing (at least they used to). The thing is, even if you book another airline over TW's site, they still make commission on the sale. TW's goal is to try to be your one-stop shop for travel reservations.
AFa340-300E From France, joined May 1999, 2084 posts, RR: 27 Reply 19, posted (12 years 9 months 4 weeks 6 hours ago) and read 1021 times:
Hello,
For the customers, Air France has developped quite many websites (38, for the most important markets)
You can book tickets on most of them, and even get much discounted tickets!
MRDC-10MD-11 From United States of America, joined Aug 2000, 95 posts, RR: 0 Reply 21, posted (12 years 9 months 4 weeks 3 hours ago) and read 1006 times:
MRDC-10MD-11 From United States of America, joined Aug 2000, 95 posts, RR: 0 Reply 22, posted (12 years 9 months 4 weeks 3 hours ago) and read 1004 times:
Sun Country's is the best and Air Lingus needs work
TWAneedsNOhelp From , joined Dec 1969, posts, RR: Reply 24, posted (12 years 9 months 4 weeks ago) and read 998 times:
Hey 'First. Yeah I understand. I just don't like that GetThere.com booking engine. Not as impressive as Expedia and Travelocity. Even Ichan's LowestFare.com is better! One I would never use btw.
russ
25 N960AS: I would say jetBlue is really good. The new TWA one is nice too! Alaska could use some help, like pictures of planes and seat maps.
26 Charles802: Alaska has seat maps on their site...and they're actually very detailed with the exact pitch of every row (look under Alaska Commitment...really stupi
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