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Frontier's New Web Site  
User currently offlineKing From , joined Dec 1969, posts, RR:
Posted (9 years 9 months 3 days 20 hours ago) and read 5774 times:

http://www.rockymountainnews.com/drm.../0,2777,DRMN_23910_4698789,00.html

Frontier is finally revamping its web site. It is scheduled to be launched at 2359 tonight (May 15).

Some of the highlights include -

-Improved navigation, look and feel
-Online merchandise store (F9 logo gear, stuffed animals, etc.)
-Online interactive games
-Universal search
-Nearly 200 new pages of information
-A downloadable program similar to WN's "Ding" product

I was surprised that only 35% of F9's ticket sales are made through its web site. It says they want to increase that number to 50%.

Free DirecTV and double miles for tickets booked on the web site by the end of June.

www.frontierairlines.com

37 replies: All unread, showing first 25:
 
User currently offlineAtrude777 From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 9 months 3 days 20 hours ago) and read 5752 times:

Quoting King (Thread starter):
-A downloadable program similar to WN's "Ding" product

Will be curious to see the "Sales" on that because WN's DING sales are now what were regular sales a year ago, so not much of a sale in the first place. I have found some of NWA regular fare have matched WN's DING sales haha kind of pathetic in a way.

Alex


User currently offlineERJ170 From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 9 months 3 days 20 hours ago) and read 5752 times:

I hope with the new website comes a new destination announcement.. something that rhymes with "Wally Worm", maybe?

User currently offlineMariner From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 9 months 3 days 20 hours ago) and read 5705 times:

Rocky Mountain News has a (small) snapshot preview of the new front page:

http://www.rockymountainnews.com/drm.../0,2777,DRMN_23910_4698789,00.html

mariner


User currently offlineZone1 From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 9 months 3 days 19 hours ago) and read 5659 times:

Hopefully they dump "Virtually There" for flight status. That thing was so useless.

User currently offlineKing From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 9 months 3 days 19 hours ago) and read 5649 times:

Quoting Zone1 (Reply 4):
Hopefully they dump "Virtually There" for flight status. That thing was so useless.

Agree. It was not accurate.


User currently offlineTriley1057 From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 9 months 3 days 17 hours ago) and read 5524 times:

I don't know what the hell is wrong with me right now but I can't figure out how to book a reward ticket on their website.

User currently offlineGentFromAlaska From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 9 months 3 days 16 hours ago) and read 5492 times:

Hopefully I'll be able to book DCA-ANC in a single reservation. On the current site I have to book two resevations DCA-DEN and then DEN-ANC. What a pain.

Maybe they'll mirror AS by giving pax a 1000 bonus miles for booking a first time reservation on their webiste.


User currently offlineMariner From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 9 months 3 days 16 hours ago) and read 5438 times:

Quoting GentFromAlaska (Reply 7):
Hopefully I'll be able to book DCA-ANC in a single reservation.

It just let me precisely that - on the old website - in a single reservation.

DCA-DEN-ANC May 22 returning ANC-DEN-DCA on 29 May. I doubt you would like the price - $1184.95.

It would not let me book on a couple of other dates, because one or other leg was full. But it explained why.

mariner


User currently offlineGentFromAlaska From , joined Dec 1969, posts, RR:
Reply 9, posted (9 years 9 months 3 days 14 hours ago) and read 5357 times:

Quoting Mariner (Reply 8):
It just let me precisely that - on the old website - in a single reservation.

DCA-DEN-ANC May 22 returning ANC-DEN-DCA on 29 May.

Mariner,

I just tried again. Forward looking, try outbound DCA-ANC Aug 8th, returning Aug 25 and let me know what you get. I want to make sure its not operator error on my part.  crossfingers 

My request is within the seasonal parameters. As I recall the DEN-ANC flights 888 and 889 are offered daily, possibly because my departure date is just shy of two and a half months out. I thought they called that planning.

I'll try again on Tuesday on the upgraded site.


User currently offlineMariner From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 9 months 3 days 14 hours ago) and read 5303 times:

Quoting GentFromAlaska (Reply 9):
try outbound DCA-ANC Aug 8th, returning Aug 25 and let me know what you get. I want to make sure its not operator error on my part.

No, I don't think it is operator error on your part. I think it is over-optimism on your part.

I tried your dates - out 8/8 return 8/25 and I got the "may be sold out" message.

I changed the outward date - ex DCA on 8/9 and return 8/25 and it let me book it.

Or rather, it let me go to the "credit card number" stage in the process. i didn't actually book it.  Smile

mariner


User currently offlineWarszawa From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 9 months 3 days 13 hours ago) and read 5249 times:

I think part of the reason why frontier's bookings are so low is partly due to their web address; http://www.frontierairlines.com

I cant emphasize how many times i've typed in http://www.frontier.com
and received the Frontier Insurance Group  Yeah sure even after knowing that its frontierairlines.com I still accidentally type in frontier.com periodically.

The average customer would get frustrated and wouldent even bother, they'd probably go on orbitz and search instead.


User currently offlineUSAFHummer From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 9 months 3 days 13 hours ago) and read 5237 times:

Quoting King (Thread starter):
-Online merchandise store (F9 logo gear, stuffed animals, etc.)

Can't wait for this feature...only 10 more minutes!

Greg


User currently offlineUSAFHummer From , joined Dec 1969, posts, RR:
Reply 13, posted (9 years 9 months 3 days 12 hours ago) and read 5190 times:

Just checked it out, I like it a lot...good job F9!

Greg


User currently offlineFlashmeister From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 9 months 3 days 12 hours ago) and read 5161 times:
Support Airliners.net - become a First Class Member!

MUCH better than their old site, which looked a bit FrontPage-ish...

Only areas for improvement:

They still use VirtuallyThere... grr... they could get flight status info on a simple SOAP call and make it look like their own. Not impressed with VirtuallyThere at all...

They made the flash movie of the route map smaller. That sucks -- I always liked it. Is it me or did the move the globe to the left (meaning you can see a lot of the Atlantic)? Perhaps a hint on their next expansion (carribean??)...

Overall, very impressed. Like it a whole lot.


User currently offlineERJ170 From , joined Dec 1969, posts, RR:
Reply 15, posted (9 years 9 months 3 days 7 hours ago) and read 5107 times:

Oh snap.. I can't remember. Did they have the online email option before? If not, I am so glad that they had added it to their options.. if they did, oh.. oops!

User currently offlineMEA-707 From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 9 months 3 days 6 hours ago) and read 5074 times:

another thing still not improved is that's still impossible to book a Frontier flight if you don't live / have a billing address in the USA. They loose their share of foreign travellers this way. I don't take this BS anymore like that foreign addressed creditcards (Mastercard, Visa, AmEx) are too unsafe. If I book a ticket on a stolen creditcard I can always be arrested at the gate, right?

User currently offlineKing From , joined Dec 1969, posts, RR:
Reply 17, posted (9 years 9 months 3 days 6 hours ago) and read 5067 times:

I think it's a big improvement.

I personally do not like the route map.

Did anyone notice the link to airliners.net on the new F9 web site?


User currently offlineFA4B6 From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 9 months 3 days 5 hours ago) and read 5034 times:

Put your mouse right by the bears mouth on the front page and he EATS it!! Thats AWESOME!

User currently offlineKing From , joined Dec 1969, posts, RR:
Reply 19, posted (9 years 9 months 3 days 5 hours ago) and read 5018 times:

I noticed that Frontier named the polar bear mother & cub on A/C 944. It shows a "Tale of the Tails" in the fun stuff section of the web site.

It looks like their names are "Alberta" and "Clipper."

View Large View Medium
Click here for bigger photo!

Photo © Frank Unterspann


I guess this is in honor of their new YYC service started soon.

A group of 22 lucky Frontier employees are flying to Hamburg in July to pick up A/C 948.


User currently offlineNjintern From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 9 months 3 days 5 hours ago) and read 5001 times:

The bear on the front page just ate my pointer!

I don't see any obvious link from the front page to the "ding!" like downloadable. Perhaps it will be available in a later release. If so, it's odd that it was mentioned in the Rocky Mountain News article.


User currently offlineJmy007 From , joined Dec 1969, posts, RR:
Reply 21, posted (9 years 9 months 3 days 4 hours ago) and read 4962 times:

Quoting Njintern (Reply 20):
The bear on the front page just ate my pointer!

He ate mine too!!!

Great looking web site, very professional. Though some one mentioned they did not like the route map, I'll agree, as it is the same map from the old site.


User currently offlineRedFlyer From , joined Dec 1969, posts, RR:
Reply 22, posted (9 years 9 months 3 days 1 hour ago) and read 4827 times:

The new site is currently down and has been for the past hour. Not a good sign and I'm sure it's not helping their ticket sales today, but I understand they're working on a fix.

Gotta love the folks in I.T.! Over-promise and under-deliver!


User currently offlineL1329II From , joined Dec 1969, posts, RR:
Reply 23, posted (9 years 9 months 3 days ago) and read 4772 times:

Quoting RedFlyer (Reply 22):
Gotta love the folks in I.T.! Over-promise and under-deliver!

Youve never worked in IT before I take it...

The site looks good but I still like the old one. Not complaining though.


User currently offlineNZblue From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 9 months 3 days ago) and read 4736 times:

...anyone else notice that the catering map shows the addition of the Canadian province of Saskatchewan? Could Regina be on the horizon?

http://www.frontierairlines.com/fron...r/flight-info/inflight-catering.do


25 Post contains links and images Mariner : I love that route map - it is a keepsake from the old site. And I did not have a problem with the old site. However, I do prefer the single page map,
26 RedFlyer : I've never worked "in" I.T., that is true. But my profession requires that I work "with" I.T. all the time. It's not surprising that the site was not
27 Post contains links L1329II : No worries! I wasnt offended. Most of the time our issues start snowballing and I have users calling me at midnight wanting to know why the servers w
28 Dinker225 : I haven't been able to get to the sight all day. Must be overloaded or something. Guess I'll have to wait a little longer. Dinker
29 Post contains images Flashmeister : I don't think it's overloaded... It's likely just plain down... Not good (speaking as an IT guy)...
30 PHX757 : Looks like they finally reverted back to the old site, for awhile atleast... -PHX757
31 Post contains images F9fan : I think the new site may have been overloaded and crashed. Hopefully, they'll have it back up soon. I'm looking forward to the bear eating my curser.
32 F9Animal : Darn! What the heck? Must have been a few bugs found.
33 BonanzaAir : Same thing happened to the Airtran site when it was new, though they did have the old booking site up pretty quick. Bonanza
34 King : The new web site is back up.
35 CBERFlyer : And it is very nice indeed! I love Grizzwald (sp?) eating your mouse pointer when you move it close to his muzzle... LOL. I look forward to the day wh
36 King : This is what had happened when F9 tried to launch the web site last Tuesday - The new website utilizes four servers to serve up pages to our customers
37 Post contains images Mariner : Okay, I like the new website very much, but - human nature - it's fun to find the nits. Such as: the route map on the downloable .pdf timetable does n
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