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Missed Connection On WN Reward Ticket?  
User currently offlineMonorail From United States of America, joined Sep 2004, 625 posts, RR: 4
Posted (8 years 1 month 3 weeks 5 days 19 hours ago) and read 2730 times:

I'm going to be traveling on a reward ticket in the near future with Southwest, routing FLL-MDW-CLE. (Flights 2398, 603). As it turns out, 603 is the last CLE flight of the day out of MDW and flight 2398 frequently runs late. I only have 45 minutes on the ground to connect in MDW. For example, last night (5/16) flight 2398 arrived over an hour late and 603 departed on time. In the event I miss my connection, since I'm going to be on a reward ticket [not a traditional revenue passenger] will I be eligible for any compensation whatsoever [i.e. hotel] or will I have to fend for myself until the next day? I would assume that I'd be on my own since I'm not a revenue passenger, but I wanted to find out for sure. Thanks in advance!


Playoffs? Don't talk about playoffs!
13 replies: All unread, jump to last
 
User currently offlineJRadier From Netherlands, joined Sep 2004, 4670 posts, RR: 50
Reply 1, posted (8 years 1 month 3 weeks 5 days 18 hours ago) and read 2715 times:

you are a revenue passenger, but you didn't pay for your ticket (well, you did indirectly)


For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineM180up From El Salvador, joined May 2006, 403 posts, RR: 5
Reply 2, posted (8 years 1 month 3 weeks 5 days 17 hours ago) and read 2672 times:

don't know if this is the case in WN, but in other airlines, a reward ticket passenger is a revenue passenger, the only non revenue are airline employees, you are giving away your miles/points with the airline so in some way you are paying the airline, however you shuld read the airline contract of carriage and frequent flyer terms to make sure.


Werner from SAL
User currently offlineMonorail From United States of America, joined Sep 2004, 625 posts, RR: 4
Reply 3, posted (8 years 1 month 3 weeks 5 days 14 hours ago) and read 2635 times:

Quoting M180up (Reply 2):
you shuld read the airline contract of carriage and frequent flyer terms to make sure.

Unfortunately I couldn't find any information on southwest.com to confirm what's been said already. Does anyone know WN's specific policy?



Playoffs? Don't talk about playoffs!
User currently offlineM180up From El Salvador, joined May 2006, 403 posts, RR: 5
Reply 4, posted (8 years 1 month 3 weeks 5 days 11 hours ago) and read 2583 times:

here is the link for their contract of carriage:
http://www.southwest.com/travel_center/coc.pdf
and here is the link for their customer service commitment
http://www.southwest.com/about_swa/c...nt/customer_service_commitment.pdf
hope this helps, or try to contact their customer service to see what you find out

[Edited 2006-05-18 07:29:11]


Werner from SAL
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2082 posts, RR: 5
Reply 5, posted (8 years 1 month 3 weeks 5 days 10 hours ago) and read 2569 times:

Quoting Monorail (Thread starter):
In the event I miss my connection, since I'm going to be on a reward ticket [not a traditional revenue passenger] will I be eligible for any compensation whatsoever [i.e. hotel] or will I have to fend for myself until the next day?

I quickly read through the links provided by M180up. It does not appear that WN is obligated to provide you anything other than to confirm you on the next available flight. I could not find any mention of them paying for a hotel room for you. See page 31, sec. 90, item C.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 6, posted (8 years 1 month 3 weeks 5 days 10 hours ago) and read 2556 times:

Quoting Monorail (Thread starter):
In the event I miss my connection, since I'm going to be on a reward ticket [not a traditional revenue passenger] will I be eligible for any compensation whatsoever

If you're delayed due to a circumstance beyond the control of Southwest, like weather or Air Traffic Control delays, you are on your own.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineN1120A From United States of America, joined Dec 2003, 26338 posts, RR: 76
Reply 7, posted (8 years 1 month 3 weeks 5 days 9 hours ago) and read 2543 times:

Quoting Jetdeltamsy (Reply 6):
If you're delayed due to a circumstance beyond the control of Southwest, like weather or Air Traffic Control delays, you are on your own.

You might also point out that that is the policy of all carriers (including your own), not only Southwest. Southwest has similar compensation policies to all other airlines and treats award passengers just like other revenue passengers.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineStealth777 From United States of America, joined Feb 2006, 372 posts, RR: 0
Reply 8, posted (8 years 1 month 3 weeks 5 days 9 hours ago) and read 2540 times:

Hey Monorail,
I just finished up a paper about EC261 and implementing it in the US (besides that point) but my group partner noted for our report that WN does not give out any compensation for delays, missed connections, cancelled flights. However they will get you on the next available flight which in your case would be the next morning.. But definately I would call WN and speak to someone directly that will be able to help you better than I did.

-Stealth


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 9, posted (8 years 1 month 3 weeks 5 days 8 hours ago) and read 2533 times:

Quoting N1120A (Reply 7):
Quoting Jetdeltamsy (Reply 6):
If you're delayed due to a circumstance beyond the control of Southwest, like weather or Air Traffic Control delays, you are on your own.

You might also point out that that is the policy of all carriers (including your own), not only Southwest. Southwest has similar compensation policies to all other airlines and treats award passengers just like other revenue passengers.

Agreed. What's your point? The question wasn't about Delta.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2082 posts, RR: 5
Reply 10, posted (8 years 1 month 3 weeks 5 days 8 hours ago) and read 2523 times:

Quoting N1120A (Reply 7):
You might also point out that that is the policy of all carriers (including your own), not only Southwest.

Why? This topic only pertains to WN.


User currently offlineMonorail From United States of America, joined Sep 2004, 625 posts, RR: 4
Reply 11, posted (8 years 1 month 3 weeks 4 days 13 hours ago) and read 2451 times:

Thanks everyone for your input. Looks like I may end up changing my plans to stay in FLL an extra night and take a morning flight out rather than chance getting stuck at MDW.


Playoffs? Don't talk about playoffs!
User currently offlineWN57787 From United States of America, joined Mar 2006, 116 posts, RR: 0
Reply 12, posted (8 years 1 month 3 weeks 4 days 13 hours ago) and read 2441 times:

Quoting Monorail (Thread starter):
last night (5/16) flight 2398 arrived over an hour late and 603 departed on time

Last night the Weather In MDW was Not the best. flts was Dlyed do to Weather. if the Delay is do to Weather.. no you will not get a hotel.


User currently offlineMonorail From United States of America, joined Sep 2004, 625 posts, RR: 4
Reply 13, posted (8 years 1 month 3 weeks 4 days 13 hours ago) and read 2429 times:

Quoting WN57787 (Reply 12):
Last night the Weather In MDW was Not the best. flts was Dlyed do to Weather. if the Delay is do to Weather.. no you will not get a hotel.

Yeah, unfortunately weather is a wild card. I have noticed that the inbound aircraft for the FLL-MDW leg is coming from PHL (flight 1389) and we all know that PHL is a notorious offender for flight delays, even with good weather. And that would be considered out of WN's hands. Well, better to know upfront so I can change my plans.



Playoffs? Don't talk about playoffs!
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