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American's "More Room In Coach"  
User currently offlineAaer 777 From Ireland, joined Aug 2000, 199 posts, RR: 0
Posted (14 years 2 weeks 5 days 3 hours ago) and read 3248 times:

Hello everyone!
I work for American and I must say that for the first time since I can't remember when, we have received more complimentary letter from satisfied customer than death-threats from irate passengers...
Over 70% of the domestic fleat has now been reconfigurated and the international flights should have been completed by the end of autumn 2000.
What is your experience of that policy?
Would you say that the other carriers are going to implement something similar?
Is leg-room more important to you than other services like the quality of the food or the willingness to help of the cabin attendants?
(as far as the latter is concerned, I must admit that my own experience of flying coach on AA has not always been the most thrilling. Please, please, dear cabin attendance colleagues, do not take it personally, I've met some incredible people also who were a credit to the company... but I have also flown on other airlines where the general atmosphere is a lot more chearful and genuinely helpful)


Which part of "NO" do you not understand?
29 replies: All unread, showing first 25:
 
User currently offlineTexairport From , joined Dec 1969, posts, RR:
Reply 1, posted (14 years 2 weeks 5 days 2 hours ago) and read 3125 times:

AA is definitely something special in the air and they certainly have more class throughout coach. I've never had problems with FA's and I love the expanded coach.

The best thing is tomorrow (9/1), I will fly from LGA to DAL in the F-100. I can't wait to experience that.


User currently offlineTr1492 From United States of America, joined Feb 2000, 109 posts, RR: 0
Reply 2, posted (14 years 2 weeks 5 days 2 hours ago) and read 3109 times:

Just flew AA from ORD-ABQ in coach on a newly reconfigured MD-80, and it was simply great - plenty of legroom and it seemed much less claustrophobic than my last trip on an unconfigured AA MD-80. Although the flight was full you couldn't tell as the service went quicker (w/less total people than before) and with more "room", the cabin seemed genuinely spacious. They've gotten my attention and I certainly will be flying less on US and more with AA!

Way to go, AA!!
TR


User currently offlineRedAirForce From Ukraine, joined Aug 1999, 197 posts, RR: 0
Reply 3, posted (14 years 2 weeks 5 days 2 hours ago) and read 3093 times:

Does AA have more room for coach passengers in their 777s than does Continental in theirs?



User currently offlineQantas777 From United States of America, joined Aug 2000, 484 posts, RR: 1
Reply 4, posted (14 years 2 weeks 5 days 2 hours ago) and read 3083 times:

I think if AA makes $ and gets rave reviews some airlines will do something similar to AA. I have a feeling DL might be doing something soon.

User currently offlineLowfareair From , joined Dec 1969, posts, RR:
Reply 5, posted (14 years 2 weeks 5 days 1 hour ago) and read 3074 times:

If DL increases leg room, then does that mean that AirTran will follow(for competition purposes)

User currently offlineAA737-800 From , joined Dec 1969, posts, RR:
Reply 6, posted (14 years 2 weeks 5 days 1 hour ago) and read 3070 times:

I have to wait until April to experience it. I know I will love it.
ON ORD-SJC I'm taking a 737-800 (my user name)
on SJC-JFK I'm taking a 757!
I can't wait to experience more room. My friend said it was awesome, he could reach his underseat carryon whilst sitting down.

AA737-800


User currently offlineAaer 777 From Ireland, joined Aug 2000, 199 posts, RR: 0
Reply 7, posted (14 years 2 weeks 5 days 1 hour ago) and read 3039 times:

I don't know what the pitch is on CO, it's is 32 inches at the moment on AA's 777s. So you'll have 3/4 more inches... Which does not sound much but makes a hell of a difference if you're an a 13 hrs flight LHRLAX...


Which part of "NO" do you not understand?
User currently offlineL1011 From United States of America, joined May 1999, 1674 posts, RR: 9
Reply 8, posted (14 years 2 weeks 4 days 22 hours ago) and read 3011 times:
Support Airliners.net - become a First Class Member!

I'll be flying American from RIC-DFW-SFO and back late in September, and while I am disappointed that I will be flying on four MD-80s, I'm looking forward to the trip to experience the extra room. I could have had a 767 on one leg, but the fare is quite a bit higher than what I paid. I don't understand why. I got a fare of $294 on the Travelers Advantage website, which is even less than what it was offered for on American's own website, but only those particular segments offered that fare.

Bob Bradley
Richmond, VA



Fly Eastern's Golden Falcon DC-7B
User currently offlineAmerican 767 From United States of America, joined May 1999, 3788 posts, RR: 12
Reply 9, posted (14 years 2 weeks 4 days 21 hours ago) and read 3000 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Hey what's up?
How are you doing?  
Thanks for your positive comments about American Airlines. I really like the new interiors, I've seen the new configurations on 3 aircraft types, the 767 (both the 200 and 300), the 777 and the MD-80. I always said I didn't like MD-80's but now that they have been reconfigured with the new seats and the extra legroom, I do enjoy flying on them. American of course!
According to the latest timetable, more than 50% of the fleet now offers MORE ROOM THROUGHOUT COACH. Kudos to the employees of American Airlines!!!

Ben Soriano
Brussels Belgium



Ben Soriano
User currently offlineBlink182 From Azerbaijan, joined Oct 1999, 5482 posts, RR: 15
Reply 10, posted (14 years 2 weeks 4 days 20 hours ago) and read 2986 times:

the last three individual flights i had with AA were re-configured,one was a 4 1/2 hour flight to vancouver(and back was another 41/2 hours) and it is definately noticeable,I have always flown AA and always will,I happen to live in one of their hub-cities so I see a lot of AAer's and I just wander"is that plane reconfigured" and by the end of this year it will be a "yes!". Kudos to the AA maintence workers! and I have never had a problem with the Cabin Crew on AA, AA is definately something special in the air.
blink182



Give me a break, I created this username when I was a kid...
User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 11, posted (14 years 2 weeks 4 days 19 hours ago) and read 2971 times:

UA finished their Economy Plus in a few months, while it has taken AA a very long time to get 70% of their fleet done. Whats up with that? Won't AA have to charge more $$$$ per seat to make up for the lost revenue? I've always ben comfortable in regular economy, and I would rather have cheaper seats than more room, although on a 7 hr flight it would be nice!

User currently offlineSurf From , joined Dec 1969, posts, RR:
Reply 12, posted (14 years 2 weeks 4 days 19 hours ago) and read 2968 times:

Does AA offer their "more room throughout coach" on three class 767's? United only offers Economy Plus on two class aircraft, and not three class.

User currently offlineVctony From United States of America, joined Aug 1999, 455 posts, RR: 0
Reply 13, posted (14 years 2 weeks 4 days 19 hours ago) and read 2967 times:

I recently flew AA DCA-DFW(S80), DFW-ABQ(S80), ABQ-DFW(S80), and DFW-DCA(727-200). I was lucky that all four of my flights had the more room throughout coach. After flying earlier this year in Delta's cramped cabins IAD-SLC(738), SLC-PHX(752), PHX-SLC(733), and SLC-IAD(738). The MRTC truthfully makes a world of difference. On the Delta flights i felt squeezed into the seat in front of me while on American my knees didn't touch the seat. American certainly won me over from Delta with those comfortable coach cabins. Also, the seats on American's redone Super 80s and 727s are on par, or better than Delta's seats on their newer 737-800s (both have the adjustable headrests). ILUV767 I would be willing to pay a little more $$$ for a comfortable seat on AA for a 2-5 hour flight then be uncomfortable on Delta.

User currently offlineTrvlr From United States of America, joined Feb 2000, 4430 posts, RR: 21
Reply 14, posted (14 years 2 weeks 4 days 19 hours ago) and read 2958 times:

I am extremely happy with what AA has done with their planes. I was going to seriously tell my parents that we should switch to United before the M.R.T.C. program, but now I am not because of this and the fact that we just surpassed 1000000 miles in our account history, making us gold members. I am probably going to get to experience the new improvements next summer when I may go to CDG from SAN and back via DFW and to ORD from SAN.

Surf: AA says it is converting all "domestic" aircraft now, but since the 3-class 767s are used on domestic and international flights, I do not know whether they are among the current batch to be reconfigured. AA will, however, convert ALL aircraft in the (near?) future, so then the 767s are sure to have MRTC.

So when will the entire fleet be completed? I heard by early next summer, which I hope is true because that will be just in time for my trip!

Aaron G.


User currently offlineJomama From , joined Dec 1969, posts, RR:
Reply 15, posted (14 years 2 weeks 4 days 18 hours ago) and read 2944 times:

All aircraft will have the expanded pitch, not just domestic. In fact, I believe the international fleet will be finished by late fall, early winter.

ILUV767, United finished in a few months because they only took out about 30 seats in their whole fleet.


User currently offlineSIA fan From Indonesia, joined Aug 2000, 728 posts, RR: 1
Reply 16, posted (14 years 2 weeks 4 days 15 hours ago) and read 2930 times:

I just flew LAX-ORD with AA 757 today...
oddly enough the seats in the front rows of coach seem to have more legroom than mine in the back.
However the new legroom is very nice, but the cabin interior needs to be changed...ASAP. I also flew United's economy plus, 3 weeks ago on the ORD-SFO route. It's slightly bigger than AA but not necessarily better  



SQ*G BD*S
User currently offlineCharles802 From United States of America, joined Jul 1999, 380 posts, RR: 0
Reply 17, posted (14 years 2 weeks 4 days 15 hours ago) and read 2922 times:

The new seats and interiors are very nice, (except for new business class seats). AA's coach class seating is very comfy...I had expanded pitch on my 50 minute MD-90 flight from LAX-SJC two weeks ago. It sure beats United Shuttle!!

American's coach service is the best. They spend more on meals per passenger than any other major US airline, and the adjustable headrests and extra legroom is a big plus.


User currently offlineILUV767 From United States of America, joined May 2000, 3141 posts, RR: 8
Reply 18, posted (14 years 2 weeks 4 days 15 hours ago) and read 2920 times:

Jomama,

30 seats? Hmmm, lets think about this.
600 planes.
50 777s, they don't count, they are three class.
40 767s, they don't count, ditto abouve
48 744, ditto
7 DC10s, they don't count, they are all being retired.

That leaves 455 planes.

Nows lets do the math.
Standard bodied planes: Six seats removed
757: 98 Planes
737: 182 Planes
727: 75 planes
319: 28 " "
320: 56 " "

Now that is 2584 seats!  
Thats does not sound like 30 seats!


Wide bodied planes.

Boeing 767-322: 7 seats removed 9 planes
Boeing 777-222: 18 seats removed 7 planes

Toatals:
763: 63 seats removed
772: 126 seats removed

Now that leaves 2773 seats that have been removed! GET YOUR FACTS STRAIGHT!
I think you need to learn how to count!  



User currently offlinePurdue Arrow From United States of America, joined May 1999, 1574 posts, RR: 7
Reply 19, posted (14 years 2 weeks 4 days 14 hours ago) and read 2924 times:

ILUV767 - I can think of a couple of reasons for United having finished sooner. Firstly, they started considerably before American did... about 6 months earlier. Secondly, American has a bigger job to do in each aircraft, as they are repitching the entire plane rather than just a few rows. Thirdly, American is repitching ALL of their planes, while United only implemented Economy Plus in select planes. Finally, American's fleet is considerably larger than United's to begin with, so they have many more aircraft to work on. In the end, American's More Room Throughout Coach program requires a lot more work than United's Economy Plus.

As to whether AA will have to charge more, that remains to be seen. However, I don't believe that they will. You can see that they haven't raised fares yet - they still match fares with the other carriers. I've read that, if they can average one extra passenger per flight due to the superior product, they can make enough money to not lose profits. Realistically, most flights did not go fulkl anyway - average load factors hover around 70-75%, and they are only removing 10-18 seats per aircraft, far less than 25%.

SIA fan - 2 comments for you...

First, I agree about the interiors! American has such a beautiful interior product now, and it has been introduced to most fleet types other than the 757. I am still trying to figure out whether the 757 will be getting the new seats, carpets, etc. or not. I certainly hope they do, as I would now prefer to fly on an MD-80 (with the new interior) than on the 757 (without the new interior). They operate a pretty significant fleet of 757s, and on some pretty long flights (I took one SJC-BOS earlier this month, and they operate a lot of other transcons), so you'd think that they would want to upgrade them to the new fleet standard.

Second, I think that I know the reason for the seats in the front seeming to have more pitch... they probably do. Because the emergency exists are fixed in place, the only fair way to remove 2 rows of seats was to take one from in front of the exists and one from behind the exists, while leaving the exit rows lined up with the exit windows. If there are fewer rows ahead of the exits than behind them, then the rows in front will have slightly more room than the rows behind. I think that this is the reason for the difference.


User currently offlineEvilboy From , joined Dec 1969, posts, RR:
Reply 20, posted (14 years 2 weeks 4 days 14 hours ago) and read 2914 times:

I flew 6 four hour+ trips on AA a few weeks ago. And I was really impressed with the legroom in the coach cabin. For someone like myself who is 6ft tall, this really does make a noticble difference, and it will keep me comming back to AA. Good Work

User currently offlineRayChuang From United States of America, joined Jun 2000, 8016 posts, RR: 5
Reply 21, posted (14 years 2 weeks 4 days 14 hours ago) and read 2910 times:

I think the "More Room In Coach" policy of AA will win a LOT of passenger support very quickly. Believe me, having that extra legroom makes a big difference in comfort, especially on flights over two hours long (which is quite common in the continental USA).

In short, flying on a narrow-body flight in Coach class on AA will no longer be an experience to dread.  


User currently offlineAAR90 From United States of America, joined Jan 2000, 3474 posts, RR: 46
Reply 22, posted (14 years 2 weeks 4 days 11 hours ago) and read 2903 times:

>I am still trying to figure out whether the 757 will
>be getting the new seats, carpets, etc. or not.

Yes, but I think that fleet is the last of the domestics to be done as it is the last to come with the old interior. Other fleet types are simply a higher priority.




*NO CARRIER* -- A Naval Aviator's worst nightmare!
User currently offlineJrebel From Sweden, joined Aug 2000, 174 posts, RR: 0
Reply 23, posted (14 years 2 weeks 4 days 7 hours ago) and read 2889 times:

On long haul flights the two most important factors influencing my choice are :

1. level of personal service
2. seat comfort and pitch

All else being equal I will go for the airline that offers a superior product as far as these two factors are concerned.
So yes, MRTC is a great idea that makes excellent sense as well. Well done AA!


User currently offlineTan Flyr From United States of America, joined Aug 2000, 1908 posts, RR: 0
Reply 24, posted (14 years 2 weeks 4 days 6 hours ago) and read 2880 times:

AA's more room in coach is just what was needed. I make AAdvantage Gold everyear, Platinum every so often. Generally, I try to upgrade to 1st on most regular domestic long legs, or biz on transcons. Recently had an MD-80 from ORD-LAX. "More room in coach" was just what was needed for that aircraft & route.

I beleive that it is a tremendous success. generally have had great f/A'son AA.

I flew the DL shuttle LGA-BOS in April. Could not believe that DL would allow a 727 to get in the condition it was in. Must have been an ex-Pan Am.


25 EyeSky : Although I haven't had an opportunity to fly on one of the reconfigured aircraft yet, I applaud the move. I had to endure a flight from DFW to OMA in
26 Aaer 777 : Hello folks. Sorry I don't have more recent stats on the reconfiguration of the domestic fleet .NUMBER OF AIRCRAFT COMPLETED . AS OF 12JUN00 . .S80 -
27 Victech : I flew a 727-200 from MCO to SJU (reconfigured, I'm pretty sure based on my experience with previous 727 flights) and I must say that the "More Room I
28 Aaer 777 : Hi there folks, here is an update on the reconfiguration of the fleet... it's getting good! enjoy the extra inches! "Maintenance and Engineering has a
29 Drewinflight : National Boy here again , I find it interesting that it took AA so long to realize that passengers wanted more room in Coach. One of my favorite adver
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