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Help With BA Please  
User currently offlineConcentriq From United States of America, joined Jan 2005, 368 posts, RR: 0
Posted (8 years 6 months 1 week 1 day 2 hours ago) and read 6818 times:

For starters: I never flown with BA before, and I just booked flight with BA:

June 13 - ORD-LHR-BLR
June 23 - BLR-LHR
June 27 - LHR-ORD

I have a couple of questions/complaints:

1. It is VERY disappointing that i am not able to chose seats!!!! (Not available!!!) I mean we are not talking about 25 minute hop here, but rather a long and transatlantic/transcon flight!! What am I to do? Will seat reservation become available eventually? I never expected it from a flag carrier.

2. I might be misunderstanding something, but it seems the only way to acquire BA miles (aside from using patners) is to join their Exclusive Club Programme. Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey? I am thinking that I am wrong, so could someone explain to me the interworkings of BA mileage programme?

3. Since I couldnt sign up for the elusive - exclusive club programme, i opted out to use my AA Miles program to acquire BA mileage, but after some digging around found a small print on AAs website, which states that transatlantic flights on BA do not acquire any mileage for AA. Is this true? Am I going to be out almost 8000 miles if I choose to use AA mileage account? Is the whole OneWorld gone crazy?  Wink

I HATE calling customer service ppl, and prefer to do most of my purchasing/servicing online only or in person.

Any suggestins from frequent BA/AA travelers? All are greatly appreciated!


Mobilis In Mobili
39 replies: All unread, showing first 25:
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (8 years 6 months 1 week 1 day 2 hours ago) and read 6816 times:

Quoting Concentriq (Thread starter):
Will seat reservation become available eventually? I never expected it from a flag carrier.

Unless you pay full (or fullish) fare economy ticket, preseating on BA is virtually impossible. If you have a high BA Exec or oneworld tier, it helps. Also, BA block a fair proportion of the cabin from preseating, so that they have seats to play around with at the airport. Plus a chunk of each cabin is reserved for tier members only, leaving only a very small number of seats for ordinary plebs like you and I.

Quoting Concentriq (Thread starter):
Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey?

BA are notoriously stingy with FF miles these days - most Y fares now only qualify for 0.5 or 0.25 miles per actual mile flown, with not status miles at all.

Quoting Concentriq (Thread starter):
small print on AAs website, which states that transatlantic flights on BA do not acquire any mileage for AA. Is this true?

Yes this is true - this is a requirement from the US DOJ to allow BA and AA to be in an alliance together. BA and AA may not codeshare on transatlantic, offer joint fares, or even FF benefits, on transatlantic. Sad but true.


User currently offlineConcentriq From United States of America, joined Jan 2005, 368 posts, RR: 0
Reply 2, posted (8 years 6 months 1 week 1 day 2 hours ago) and read 6805 times:

Quoting JGPH1A (Reply 1):
BA are notoriously stingy with FF miles these days - most Y fares now only qualify for 0.5 or 0.25 miles per actual mile flown, with not status miles at all.

Well, in my case it seems i wouldnt be getting any miles (If not for AA). Thats terrible!

If I were to call BA and ask them to assign seating for me, would they do it for me? or are they absolutely categorically against seat assignments prior to checkin?

For all other points: If i would have known better, i would have never booked with BA. Had a choise too! AF and LH had similar flights, and I could have stopped in Frankfurt instead of London on my way back and maybe scored a ticket to Round of 16 WC game! I will wait to see how good the actual flight is, but so far I am greatly disappointed!



Mobilis In Mobili
User currently offlineSATX From United States of America, joined Apr 2005, 2840 posts, RR: 7
Reply 3, posted (8 years 6 months 1 week 1 day 2 hours ago) and read 6801 times:

Wow, BA sounds fairly backward and very stingy. And they're supposedly the "World's Favorite"? Doesn't make much sense to me. I guess if I were a stock holder I would be happy, but as a pax I would only fly them if they could beat most other airlines on fare price. Other than that I don't see what they have going for them.


Open Season on Consumer Protections is Just Around the Corner...
User currently offlineDogfighter2111 From United Kingdom, joined Nov 2004, 1968 posts, RR: 1
Reply 4, posted (8 years 6 months 1 week 1 day ago) and read 6772 times:

Well,

I am flying BA Connect which is operated by BA and their website. I am going to Check-In online before we go to the airport so as to get our seats early.

So i think that if you were to Check-In online 24 hours before you depart for LHR then you could choose your seats. Also, it may be because you are departing a foreign country and this option has not been made available for you.

Thanks
Mike


User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 6 months 1 week 1 day ago) and read 6748 times:

Quoting Concentriq (Reply 2):
If I were to call BA and ask them to assign seating for me, would they do it for me? or are they absolutely categorically against seat assignments prior to checkin?

Rules are rulesI BA won't assign your seat in advance if you're on a cheap fare. You can choose your seat when you check-in online, but by that time I suspect the choice you're left with won't be great. BA is certainly different to US airlines when it comes to offering things like seat assignment, FF points and upgrades but then it is hugely profitable when most major US airlines are not.


User currently offlineDavidT From Switzerland, joined Oct 2005, 477 posts, RR: 0
Reply 6, posted (8 years 6 months 1 week 1 day ago) and read 6730 times:

You can choose your seat online if you check in online, which opens 24 hours before your flight - exactly the same as when you turn up at the airport and can request seats. It would be havoc if every single economy class person chose their seats months in advance!

What fare class are you? See if the call centre people can put a note in your booking so when they seat pax they can place you somewhere nice.

Quoting Concentriq (Reply 2):
Well, in my case it seems i wouldnt be getting any miles (If not for AA). Thats terrible!

There's nothing BA can do about it  Smile if they shared benefits they'd fall foul of anti-trust laws.


User currently offlineSDLSimme From Sweden, joined Feb 2005, 465 posts, RR: 0
Reply 7, posted (8 years 6 months 1 week 22 hours ago) and read 6658 times:

I'm also flying BA this summer (ARN-LHR-ORD and return). On their website, you can request seats. Just put in your booking reference number and your last name and you'll get your flight information. You can then request seats. However, they only have a certain number of seats available for requests before online check-in starts. 24 hours before your flight, you can check in online and choose your seats.


A319-A321, A332-A333, RJ85, B733-B738, B743-B744, B752, B762-B764, B772-B773, CRJ200-CRJ700, Dash 8 Q300-Q400, ERJ 145,
User currently offlineChalliday From United Kingdom, joined Mar 2006, 88 posts, RR: 0
Reply 8, posted (8 years 6 months 1 week 20 hours ago) and read 6599 times:

Quoting SATX (Reply 3):
And they're supposedly the "World's Favorite"?

BA Lost the right to use that quote to LH in 2003, BA no longer calls themselves "The World's Favorite Airline".

Quoting HS748 (Reply 5):
but then it is hugely profitable when most major US airlines are not.

Pretty much, we made a pre tax profit of £620 Million while a lot of US airlines can't even seem to break even.

http://news.bbc.co.uk/1/hi/business/4996458.stm


User currently offlineTPAnx From United States of America, joined Aug 2005, 1021 posts, RR: 0
Reply 9, posted (8 years 6 months 1 week 20 hours ago) and read 6567 times:

Quoting DavidT (Reply 6):
It would be havoc if every single economy class person chose their seats months in advance!

Don't know why that's the case. Most US carriers allow you to pick your seats when you buy your tickets on-line. They do hold some for elites --these seats just aren't available on line.
TPAnx



I read the news today..oh boy
User currently offlineDavidT From Switzerland, joined Oct 2005, 477 posts, RR: 0
Reply 10, posted (8 years 6 months 1 week 19 hours ago) and read 6519 times:

Quoting TPAnx (Reply 9):
Don't know why that's the case.

I assumed that you would end up with a lot of lone travellers picking windows and aisles, leaving a lot of single seats empty - and then when you get a family coming along they'd have to be split up?


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 11, posted (8 years 6 months 1 week 17 hours ago) and read 6454 times:

Quoting Concentriq (Thread starter):
1. It is VERY disappointing that i am not able to chose seats!!!! (Not available!!!) I mean we are not talking about 25 minute hop here, but rather a long and transatlantic/transcon flight!! What am I to do? Will seat reservation become available eventually? I never expected it from a flag carrier.

BA only have a certain quota of seats that are available for pre-assignment:
30% in World Traveller
60% in Club World
100% in First

Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house.

Quoting Concentriq (Thread starter):
2. I might be misunderstanding something, but it seems the only way to acquire BA miles (aside from using patners) is to join their Exclusive Club Programme. Chosing a flight like this does not qualify me to join that Club (or so does website say): does it mean I cant acquire mileage for this journey? I am thinking that I am wrong, so could someone explain to me the interworkings of BA mileage programme?

Usually you can only join the Executive Club if you have a flight in a premium cabin or a Y,B,H fare in Economy. You can get round this by opening a BA Amex, but this is only for those in the UK.

Either way if you fly BA on discounted tickets you are being a masochist. You'll earn 25% miles of flown and never get status no matter how much you fly because of the tier point system that BA operate.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineLotsatLHR From United Kingdom, joined May 2006, 43 posts, RR: 0
Reply 12, posted (8 years 6 months 1 week 17 hours ago) and read 6424 times:

I've never don it myself, so am no expert but. . .

You could book yourself a full Y fare, or if you like a J or F fare on ba.com

then join the exec club as you would now be elligible.

then cancel your booking. all the money would then be refundable (as per the Ts and Cs of a full fare ticket.

All you lose if the use of your money during the proccess.

I'm no expert and have not done it myself.



ta-ta-for-now!
User currently offlineAirbazar From United States of America, joined Sep 2003, 8577 posts, RR: 10
Reply 13, posted (8 years 6 months 1 week 16 hours ago) and read 6405 times:

Quoting JGPH1A (Reply 1):
Unless you pay full (or fullish) fare economy ticket, preseating on BA is virtually impossible.



Quoting HS748 (Reply 5):
Rules are rulesI BA won't assign your seat in advance if you're on a cheap fare.

This couldn't be more wrong. I'm flying on BA next week, trans-atlantic on a "cheap" fare and both my wife and myself were allowed to pick our seats using their website. The problem is most likely that the number of allocated seats that can be pre-assigned has already reached its limits. Most airlines do this. For example, at the time of booking, my outbound flight was half empty so I was aloowed to pick my seat. My return flight however, appeared to be about 2/3's full and the system did not allow me to pick my seat. Both flights I have the same class of service.

I bought my ticket from a consolidator, not BA, and as you can imagine I did not have to do my online checkin. I'm not even a BA FF.


User currently offlineComorin From United States of America, joined May 2005, 4903 posts, RR: 16
Reply 14, posted (8 years 6 months 1 week 16 hours ago) and read 6391 times:

Quoting Fbgdavidson (Reply 11):
Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house

Thanks for that tip! I'm flying out on Wednesday but couldn't get an Upper Deck seat. Now I'll just log in on Tuesday and hopefully, get my favorite seat (60K)  Wink.


User currently offlineATLTraveler From United States of America, joined Nov 2004, 44 posts, RR: 0
Reply 15, posted (8 years 6 months 1 week 16 hours ago) and read 6373 times:

On the flip side, it is a lot easier to redeam BA miles than miles on most US airlines. I flew from Toronto to Chicago on American and I only got a credit of 250 miles on my BA FF card..

User currently offlineConcentriq From United States of America, joined Jan 2005, 368 posts, RR: 0
Reply 16, posted (8 years 6 months 1 week 14 hours ago) and read 6297 times:

Much thanks for all your replies:

Not sure what my class is, but here is what my itinerary says:
NONREF/CHANGE RESTRICTIONS APPLY/BA ONLY/NON ENDORSABLE
Class: Coach

Quoting DavidT (Reply 6):
It would be havoc if every single economy class person chose their seats months in advance!

I fly regularly, and it is not entirely true: most of the times you do get to chose your seat with US carrier. We are spoiled!  Wink

Quoting Fbgdavidson (Reply 11):
Either way if you fly BA on discounted tickets you are being a masochist. You'll earn 25% miles of flown and never get status no matter how much you fly because of the tier point system that BA operate.

So, using AAdvantage miles, what I am hearing is that i will NOT get any credit for either of the transatlantic legs, and will only get 25% or the mileage on LHR-BLR legs. (Roughly 5Kx2)

Quoting Fbgdavidson (Reply 11):
Once these quotas are met then it is down to you to get on OLCI at -23hrs 59mins 59secs to get the good seats in the house.

I will be on it exactly at that time. thanks for the tip!

Quoting Fbgdavidson (Reply 11):
Usually you can only join the Executive Club if you have a flight in a premium cabin or a Y,B,H fare in Economy.

If I always fly, buying cheapest fare, i can never acquire any mileage with BA? While I am sure there is perfectly good reason for that, its just seems...well... wrong! considering the tix were almost full 2.5 Kilodollars.



Mobilis In Mobili
User currently offlineA340600 From United Kingdom, joined Aug 2003, 4106 posts, RR: 51
Reply 17, posted (8 years 6 months 1 week 14 hours ago) and read 6271 times:

Quoting SATX (Reply 3):
Wow, BA sounds fairly backward and very stingy.

What people are forgetting is that this is an executive club for a reason. It is not there for anyone to sign up for who say fly BA twice a year, it is for those travellers who can afford to or through other circumstances are able to loyally and regularly fly BA. This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

Sam



Despite the name I am a Boeing man through and through!
User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 18, posted (8 years 6 months 1 week 12 hours ago) and read 6221 times:

Quoting A340600 (Reply 17):
This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

Absolutely. It never ceases to amaze me that in the US so called 'frequent flyers' stand by at the departure gate to get upgraded to first class. Why would anyone pay a first class fare if they've got a reasonable chance of a free upgrade? Just one of the many reasons why US airlines are in such a financial mess.


User currently offlineHighpeaklad From United Kingdom, joined Aug 2004, 538 posts, RR: 0
Reply 19, posted (8 years 6 months 1 week 12 hours ago) and read 6221 times:

Quoting Concentriq (Reply 16):
I will be on it exactly at that time. thanks for the tip!

On my booking it says for flights departing the US on line check in opens 23 hours before departure, so dont panic if you're on 24 hours before and it doesn't work!

As they only allocate 30% of seats for prebooking , this could work to your advantage. If you booked this late with another airline you might only find middle seats left, so this way you've probably got a better chance of getting a seat you're happy with.

Have you looked at www.ba.com ?

The manage my booking section is very useful and they have a query/search engine which often gives good explanations to questions such as yours.

Hope you have a good trip

Chris



Don't try to keep up with the Joneses - bring them down to your level !
User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 20, posted (8 years 6 months 1 week 12 hours ago) and read 6192 times:

Here's the official policy on advance seat selection direct from BA's website...

We understand that passengers want to be able to have seat assignments at the same time that their reservations are confirmed.
With this in mind, we have implemented an enhanced seating policy making a proportion of seats available in most classes of service for pre-assignment on a first-come, first-served basis (this includes our World Traveller cabin).

Travel agents and our own Telephone Sales staff have equal access to all pre-assigned seating.
Preference is shown to those customers who are members of our Executive Club frequent traveller programme.
We will also do our best, subject to availability, to accommodate any passengers who are traveling with infants or young children or who have a certified medical condition requiring a medical escort.
Pre-seating in Euro Traveller is not available on any route at anytime (Euro Traveller is our European leisure product).
Pre-seating is not available in emergency exit rows as Airport staff are required by law to actually see the people given emergency exit seats to ensure that they can assist in an emergency.
All British Airways mainline flights offer pre-seating in FIRST, Club World, Club Europe, World Traveller Plus, World Traveller and certain UK domestic flights.
Pre-seating is available on the following UK domestic flights for Premier, Gold or Silver Executive Club members only (or oneworld equivalent cardholders), Disabled passengers* (Effective 1 September 2005), or any passenger travelling on fully flexible fares:
London Heathrow and Gatwick to/from Aberdeen, Edinburgh, Glasgow, Newcastle and Manchester.
*Disabled passengers are defined as those who:
Are accompanied by an Assistance Dog.
Have a fused or immobilised leg.
Are Blind.
Are Deaf.
Require a wheelchair as unable to manage steps.
Important: Pre-seating is not available on any flight due to depart within 24hours - from this point pre-seating control is handled by the airport of departure.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 21, posted (8 years 6 months 1 week 12 hours ago) and read 6175 times:

Quoting A340600 (Reply 17):
What people are forgetting is that this is an executive club for a reason. It is not there for anyone to sign up for who say fly BA twice a year, it is for those travellers who can afford to or through other circumstances are able to loyally and regularly fly BA. This is an executive club not a 'sign up and I might fly with them in the future' thing that many airlines, particularly in the US use.

 thumbsup  BA introduced this rule in 2003 when they pretty much killed of Exec Club for those on the cheapest tickets. They figured it'd be better to focus on premium travellers and to be honest as a premium traveller myself I find BA Exec Club to be a very good FFP.

Quoting HS748 (Reply 18):
Absolutely. It never ceases to amaze me that in the US so called 'frequent flyers' stand by at the departure gate to get upgraded to first class. Why would anyone pay a first class fare if they've got a reasonable chance of a free upgrade? Just one of the many reasons why US airlines are in such a financial mess.

 thumbsup  Amongst the funny things I've read on Flyertalk AA forum is people who have been upgraded for free then complain the service is lousy and the food bad  Yeah sure

Quoting Concentriq (Reply 16):
So, using AAdvantage miles, what I am hearing is that i will NOT get any credit for either of the transatlantic legs, and will only get 25% or the mileage on LHR-BLR legs. (Roughly 5Kx2)

Yes, because of anti-competition laws only BA members cannot earn miles across the pond on AA and vice versa. LHR-BLR-LHR clocks in at 10,030 miles return so 25% of that since you are on discounted tickets would net you 2507miles.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 22, posted (8 years 6 months 1 week 12 hours ago) and read 6163 times:

Quoting HS748 (Reply 5):
BA won't assign your seat in advance if you're on a cheap fare

If we can see the seat map, of course we will. I do seat rqst and assignments for N class passengers all over the world every day. As noted, we only preseat about 30%, so the ealier u book, the better chance. If we cant see the map, we put in a check in remark for the airport to see, advs you to go to check in early, and see what they can do.
I did 3 today, us call centre guys are helpfully, we dont scream at you donw the phone or anything.

Quoting DavidT (Reply 6):
What fare class are you? See if the call centre people can put a note in your booking so when they seat pax they can place you somewhere nice

See above Smile
And im thinking V or R class for your booking class


User currently offlineHS748 From , joined Dec 1969, posts, RR:
Reply 23, posted (8 years 6 months 1 week 12 hours ago) and read 6151 times:

Quoting Trekster (Reply 22):
If we can see the seat map, of course we will. I do seat rqst and assignments for N class passengers all over the world every day.

See the correction two posts up before getting on your high horse.


User currently offlineBAflyer From United Kingdom, joined Mar 2005, 72 posts, RR: 0
Reply 24, posted (8 years 6 months 1 week 12 hours ago) and read 6147 times:

Many people complain about how hard it is to collect miles and tier points on BA but at least the benefits are actually worth something once you step up a level.

A few years ago I got VS Silver for doing 2x LHR-LAX in Y+ Class and TG Silver for doing LHR-MEL in J Class. 3 trips and I'm Silver in 2 airlines frequent flyer programs - that's just an absolute joke. And what does Silver get me in these programs - silver cards, that's all - nothing useful like lounge access. So why do airlines waste time and money sending out silver cards that mean nothing?

I've been BA Silver for 4 years now and that gives biz class check-in, lounge access and about 1 in 4 flights I get bumped up from WT+ to CW.

I think BAs philosophy is right - if you buy a cheap ticket then you've already had your bonus out of them. You can't have your cake and eat it.



Most frustrating part of being an atheist - Never being able to say "Told you so".
25 SATX : It sounds like someone who flies twice a year on a full-fare ticket gets more miles per pound spent than somebody who flies twice a month on a discou
26 Trekster : I dont call answering a question on something i do day in, day out as "Getting on my highhorse" as you call it. If you see it that way, then fine
27 Post contains images Fbgdavidson : Well put Been a BA Silver myself for the last few years and find the benefits to be pretty decent for the small relatively small amount of flying I d
28 BAxMAN : In further defence of Trekker (not that he needs it) - you are a little bit wrong. They type of fare you have - whether it be the cheapest or the mos
29 Post contains images WarmNuts : Concentriq I have flown that same routing, and while long aware of AA's translatlantic policy (cannot acrue AA miles on transatlantic BA flights), I w
30 Motopolitico : In terms of in-cabin service, I always thought they were the best for transatlantic. Even without the FF miles, BA is worth it because of the termina
31 GuyBetsy1 : That was your mistake.... You should have asked people who know first and foremost. The travel agents for example, would have been able to help you g
32 LotsatLHR : I would agree BA Silver (or OW Saphire) is a super benefit over the blue tier IF you travel WT, WT+, ET and cheap UK DOM. It would be fantastic if yo
33 Ba97 : I agree with many of the comments. BA has it right-or as close to right as can be. As a business traveller, the expectations people have for upgrades,
34 Luv2fly : This is TOTALLY the problem here in the USA! The airlines have created a monster and no one airline has the balls in which to tame it or change it. A
35 Concentriq : You are right, but I really had no idea that it would happen. I mean I assumed(made an ass of myself) that BA is one of the big names, and would have
36 Post contains images Fbgdavidson : To be honest a glance at the BA Gold benefits once you pass 1500pts there isn't that much to aim for. I've read GUF2s are fairly pointless but obviou
37 Post contains images DavidT : My father is Gold and I can say it's worth it! Gold cards certainly carry more clout when it comes to wrangling lounge access for extra people (thank
38 Comorin : I didn't know that... I was BA Gold for eight years (now Silver) and did not notice any difference - I just thought it was the usual topnotch service
39 Post contains links Highpeaklad : I take it you've checked on www.checkmytrip.com - this will show you the seat map and which seats have been pre alocated so you can think about which
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