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I Work At The Worst Airport In The World  
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6412 posts, RR: 51
Posted (7 years 10 months 4 weeks 20 hours ago) and read 21060 times:

I am totally, toally embarrassed to say that I work at MSY everyday. It really is a sad airport from an airlines point of view. I'll explain further as I go on. As most of you know I am a BIG advocate for the City of New Orleans in general...and more air service to MSY is a good thing. It troubles me though that such a world class city has such a second rate airport.

The airline I work for uses a gate on the C councourse here. Since I have been employed by the airline, our jetway has crapped out no less than six times. Usually the Airport Bridge Company (apparently the only jetway company in Louisiana) comes out and fixes it in a day or so. Not this time. Our ancient, 1960's-era, rusted, waterlogged, spider web infested, piece of **** jetway died again on us four days ago...and to this day, it is still dead in the water.

So what did the airport do? "Oh you guys just move on down to C11 (the only useable spare jetway that the airport has available for use right now on a daily basis) until yours gets fixed". Great. Problem solved. Not hardly! C11...wow....what a sad, sad jetway. Besides the typical rust infestation and the always open access door that leads to hardly-ever-used customs/immigration area, the jetway does not have a working canopy to shield passengers from the elements.

Now I told airport ops about the canopy problem a few days ago and they said they would get the repair company to take a look at it. Well, today I found a note...a handwritten note with numerous spelling errors (even misspelled the name of my airline)...that said "Canopy is inoperative. Do not use it. Will have to order parts for it." What a joke. And of course, it rained today...and rained hard...and passengers got soaked and the aircraft's cabin got a nice dose of water in it.

I was so embarrassed at that point you have no idea.

How can an airport have such INADEQUATE facilities for its tenants is beyond me. And the sad part is that rent at MSY is extremely high. Paying such a high price you would expect the basics...and basics to me include clean jetways which are in good working order. No one seems to take pride in anything at this airport anymore and it's sad. Oh, some "cosmetic" changes are taking place in the terminal, but it still leaves a lot to be desired.

I can see why F9/TA/AC/HP/YX left. I don't blame Katrina so much anymore as I do overcharging the airlines and not delivering much in terms of decent facilities.

I am telling you, it is THAT bad. If I owned an airline, I would go to the airport and demand better service or I'd just pull out of the market altogether and go to BTR or GPT.


Next trip: MSY-SEA-GEG-SEA-LWS-BOI-PDX-SEA-LAS on AS
58 replies: All unread, showing first 25:
 
User currently offlineSLCUT2777 From United States of America, joined Dec 2005, 3993 posts, RR: 11
Reply 1, posted (7 years 10 months 4 weeks 20 hours ago) and read 21036 times:

Quoting MSYtristar (Thread starter):
I am totally, toally embarrassed to say that I work at MSY everyday. It really is a sad airport from an airlines point of view. I'll explain further as I go on. As most of you know I am a BIG advocate for the City of New Orleans in general...and more air service to MSY is a good thing. It troubles me though that such a world class city has such a second rate airport.

As I understand it, plans call for a completely new airport at New Orleans and MSY will be replaced. Hopefully losing your Exec. Dir. to SLC won't be a big deal since SLC is likewise woefully inadequate in terms of terminal space and gates for the number of PAX they serve as a major hub for DL and focus city for WN.



DELTA Air Lines; The Only Way To Fly from Salt Lake City; Let the Western Heritage always be with Delta!
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6412 posts, RR: 51
Reply 2, posted (7 years 10 months 4 weeks 20 hours ago) and read 20979 times:

Quoting SLCUT2777 (Reply 1):
As I understand it, plans call for a completely new airport at New Orleans and MSY will be replaced

There is always talk about that but I have my doubts if I ever will see it in my lifetime. All talk and no action is the name of the game down here when it comes to aviation-related ventures.



Next trip: MSY-SEA-GEG-SEA-LWS-BOI-PDX-SEA-LAS on AS
User currently offlineHarrisAir From United States of America, joined Apr 2006, 59 posts, RR: 2
Reply 3, posted (7 years 10 months 4 weeks 20 hours ago) and read 20979 times:

Quoting MSYtristar (Thread starter):
"Canopy is inoperative. Do not use it. Will have to order parts for it."

I don't know the rules at MSY, but a inop canopy will make the bridge unusable at most airports. The canopy is a fire barrier that must be in place whenever passengers are present in case of a fire on the ramp. Some airports are on top of this, some don't care.


Harris


User currently offlineMSYtristar From United States of America, joined Aug 2005, 6412 posts, RR: 51
Reply 4, posted (7 years 10 months 4 weeks 20 hours ago) and read 20947 times:

Quoting HarrisAir (Reply 3):
I don't know the rules at MSY, but a inop canopy will make the bridge unusable at most airports. The canopy is a fire barrier that must be in place whenever passengers are present in case of a fire on the ramp

Oh not down here. It's fine and dandy to use one with an inop canopy down here. Most likely, no one here knows that rule...or they just choose to ignore it.



Next trip: MSY-SEA-GEG-SEA-LWS-BOI-PDX-SEA-LAS on AS
User currently offlineWN57787 From United States of America, joined Mar 2006, 116 posts, RR: 0
Reply 5, posted (7 years 10 months 4 weeks 20 hours ago) and read 20932 times:

"I dont know i think PHL would be up thare in the Worst Airport. to work in... "

User currently offlineYellekc From United States of America, joined May 2006, 30 posts, RR: 0
Reply 6, posted (7 years 10 months 4 weeks 20 hours ago) and read 20932 times:

You work at LAX?  duck 

User currently offlineUadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 10
Reply 7, posted (7 years 10 months 4 weeks 18 hours ago) and read 20653 times:

MSY,
our contract with the city here is that they provide routine mx on the jetway so that there will be no hiccups when a flight arrives. i have actually had the city workers come out late at night to fix a flat tire....if ual or any other carrier here is going to pay 17k a month for a particular gate they had better make sure that it works



bus driver.......move that bus:)
User currently offlineZippyjet From United States of America, joined Sep 2001, 5404 posts, RR: 12
Reply 8, posted (7 years 10 months 4 weeks 17 hours ago) and read 20418 times:

Sounds like life at BWI! BWI, is ruled by WN. They worked a deal with the MAA, Maryland Aviation Administration and got themselves a spanking new state of the art concourse A! In A you don't feel like you are at BWI. The air conditioning actually cools! It is bright airy and features great spooting views. A dream setup. Well, WN is the big kahoona and we are the sloppy seconds. We are the second largest carrier and we have concourse D the ghetto of BWI. Built back in the 70s and early 80s it was built as economical drab 70s/80s modern. Translate to dull gray and earth tone colors, dingy windows and if you are anywhere past Brookstone and Roy Rogers, then, if you are hot blooded like me (hot all the time) then, my friends, you get to sweat. Anywhere from D-20 to the commuter gates and if the temp in the summer is below 80 degrees then by God, it is cold. Onward to the jetways! Where do I begin? Ours date from the Nixon administration. They shake, rattle and roll. Some are tilted and you feel like you are in the lair of one of the villians on the campy 60s TV Batman series. And we have those glass double doors from hell that love to sound alarms at the drop of a hat. If I had my way and money were no object, I'd level concourse D and build something like WNs showcase with air conditioned jetways and concourse air conditioning that actually air conditions the air! The moral of this story. If you ain't the big mover and shaker airline at your airport than, you hurry up and wait for the sloppy seconds. At least this is the way when you deal with the great state of Maryland where beuracrocy, red tape and rhetoric is an art form!
 banghead 



I'm Zippyjet & I approve of this message!
User currently offlineNworlnsbearcub From United States of America, joined Feb 2004, 166 posts, RR: 0
Reply 9, posted (7 years 10 months 4 weeks 17 hours ago) and read 20358 times:

Quoting MSYtristar (Reply 2):
Quoting SLCUT2777 (Reply 1):
As I understand it, plans call for a completely new airport at New Orleans and MSY will be replaced

There is always talk about that but I have my doubts if I ever will see it in my lifetime. All talk and no action is the name of the game down here when it comes to aviation-related ventures.

PLEASE...... they have been talking their asses off about a new airport for MANY years.... long before I was around, even!

Our city deserves a MUCH better airport.... The govt/industry officials are corrupt... plain and simple.

Maybe we can build one out of chocolate ?

Michael
Austin, TX(for now)



Long after the thrill of low price, lingers the bad taste of low quality..
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6412 posts, RR: 51
Reply 10, posted (7 years 10 months 4 weeks 16 hours ago) and read 20255 times:

Quoting Nworlnsbearcub (Reply 9):
Maybe we can build one out of chocolate ?

I think it would melt in the sun.  Smile

Quoting Uadc8contrail (Reply 7):
if ual or any other carrier here is going to pay 17k a month for a particular gate they had better make sure that it works

I agree. It shouldn't even BE an issue. I'm sure it isn't an issue at progressive airports. Sadly, our's is stuck in the 60's.



Next trip: MSY-SEA-GEG-SEA-LWS-BOI-PDX-SEA-LAS on AS
User currently offlineLordanmol From India, joined May 2005, 441 posts, RR: 0
Reply 11, posted (7 years 10 months 4 weeks 16 hours ago) and read 20147 times:

You call MSY the worst, I dont think anyone can beat Bombay or Delhi for the worst airport

Although I dont work in it i do travel there 2-3times in a year and I feel ashamed of myself whenever I go there

Regards



Hmmmmm....
User currently offlineCMB320 From United States of America, joined Oct 2000, 408 posts, RR: 6
Reply 12, posted (7 years 10 months 4 weeks 16 hours ago) and read 20119 times:

Unfortunately, it seems that the workings of the airport are no different than the workings of the entire city. After everything that has gone on, and the inadequacies still going on today through the corrupt city government, is anybody actually surprised?

What a shame. I feel sorry for the people (like yourself) that actually care for the city and want to think progressively. At this point, I think you're the minority.

I say "get out".


User currently offlineJBo From Sweden, joined Jan 2005, 2308 posts, RR: 0
Reply 13, posted (7 years 10 months 4 weeks 15 hours ago) and read 20017 times:

Poor New Orleans...

I still think they should just wipe the map clean, haul in 10 feet or so worth of fill to cover what remains (get rid of one of those pesky mountains out west), and rebuild the city on top at something resembling sea level.  Wink

And bury MSY while they're at it and make a new airport.  Smile



I'd take the awe of understanding over the awe of ignorance any day.
User currently offlineASLCSA From United States of America, joined May 2006, 10 posts, RR: 0
Reply 14, posted (7 years 10 months 4 weeks 15 hours ago) and read 19994 times:

I wouldn't call MSY the worst, but it's quite a bit run down, old, and in need of a MAJOR upgrade. But there are probably more important things in N.O. that need to be rebuilt before they worry about the airport.

I have only been there once, appx 3 years ago. All I can remember is the odd smell the whole airport has.  Sad


User currently offlineN1120A From United States of America, joined Dec 2003, 26196 posts, RR: 76
Reply 15, posted (7 years 10 months 4 weeks 14 hours ago) and read 19681 times:

Quoting JBo (Reply 13):

Your post is unfunny and uncalled for.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineCityguy From United States of America, joined Dec 2005, 78 posts, RR: 0
Reply 16, posted (7 years 10 months 4 weeks 14 hours ago) and read 19522 times:

THe worst airport by far is PHL. My home airport I am sad to say and I am sick of the place. I spend a good part of my life passing through that crappy and disgusting place. Rotten facilities, the worst kind of incompetent and poor management, awful baggage handling, ground crews are lazy and indifferent, DELAYS up the wazoo, poorly planned and designed runways, controllers who are to insecure to use the other runways other than 27/9 L and R .........its dirty and poorly lit and so on and so on....corrupt from top to bottom. US claims to be putting in 20M, but I think the boy wonder CEO should stop counting him millions and pay attention to the needs of the airline and get the US employee base cleaned up and functioning. The things I see would just blow you away!

User currently offlineSonOfACaptain From United States of America, joined May 2004, 1747 posts, RR: 6
Reply 17, posted (7 years 10 months 4 weeks 13 hours ago) and read 19472 times:

Quoting Cityguy (Reply 16):
US claims to be putting in 20M, but I think the boy wonder CEO should stop counting him millions and pay attention to the needs of the airline and get the US employee base cleaned up and functioning. The things I see would just blow you away!

They are. They have already spent millions for new ground equipment. They are spending millions updating the employees breakrooms. They are also spending millions upgrading the gate areas, whose progress can be easily seen.

-SOAC



Non Illegitimi Carborundum
User currently offlineCityguy From United States of America, joined Dec 2005, 78 posts, RR: 0
Reply 18, posted (7 years 10 months 4 weeks 13 hours ago) and read 19284 times:

Should be interesting-I wonder if they can spend money and hire ground crews who actually are AVAILABLE to marshall the planes in when you land. I cant remember a time when I have landed and we actually went right to a gate. You have to build in a delay factor for that as well. Terminal F is the worst and as more flights are handled by the commuters, the worse that gets. I actually hate to complain on like this, but years of abuse towards to paying passenger have taked their toll. I fly 150K + miles a year and it all starts at PHL. Oh, did I forget to mention the poorly run TSA crews?

User currently offlineMtnWest1979 From United States of America, joined Nov 2005, 2390 posts, RR: 1
Reply 19, posted (7 years 10 months 4 weeks 10 hours ago) and read 17760 times:
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Quoting Cityguy (Reply 18):
Should be interesting-I wonder if they can spend money and hire ground crews who actually are AVAILABLE to marshall the planes in when you land. I cant remember a time when I have landed and we actually went right to a gate. You have to build in a delay factor for that as well.

Since when is the airport responsible for airline worker hiring?

As for New Orleans. When wife and I were there end of last June, I must say the airport was about the BEST aspect of the city. I was never more disappointed in anywhere before.
what was funniest, though, was how they needed to come up with something like a $7 million payment to the Saints (NFL) to keep them there. Since much of the place seemed to be crumbling, I thought "Well they sure have their priorities f***** up down here."

But, glad to see the aquarium up and running again. That was my favorite stop there.



"If it ain't broke, don't fix it!"
User currently offlineBestpilot From United States of America, joined Apr 2006, 100 posts, RR: 0
Reply 20, posted (7 years 10 months 4 weeks 10 hours ago) and read 17709 times:

Quoting N1120A (Reply 15):
Your post is unfunny and uncalled for.

It's funny that you find his post so offensive. It was the French who decided to build a city below sea level (N1120A is from France).

I agree with him. Game over, New Orleans! If my tax dollars are going to rebuild a city, rebuild it where it isn't likely to be flooded again.


User currently offlineCschleic From United States of America, joined Feb 2002, 1228 posts, RR: 0
Reply 21, posted (7 years 10 months 4 weeks 9 hours ago) and read 17263 times:

Quoting Bestpilot (Reply 20):
It was the French who decided to build a city below sea level

You mean like a good portion of Holland?


User currently offlineTmarch291 From United States of America, joined Mar 2006, 147 posts, RR: 3
Reply 22, posted (7 years 10 months 4 weeks 9 hours ago) and read 17036 times:

Quoting Bestpilot (Reply 20):
It's funny that you find his post so offensive. It was the French who decided to build a city below sea level (N1120A is from France).

I agree with him. Game over, New Orleans! If my tax dollars are going to rebuild a city, rebuild it where it isn't likely to be flooded again.

I agree. Even though New Orleans is a nice city, it would be plain old stupid to re-build a city below sea level, especially with the odd weather problems we are having today.


User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 23, posted (7 years 10 months 4 weeks 8 hours ago) and read 16566 times:

I wouldn't consider a broken jetbridge to be a major problem. I work at Heathrow Terminal 4 for British Airways and we cope with numerous broken jetties on a daily basis. HAL (Heathrow Airport Ltd) come and fix them, then another one breaks.

We still manage to board 351 people via one uncovered stairway onto a 747 in 30 minutes or less. Our facilites are sorely lacking in Terminal 4 and honestly, we can't wait for our move to T5!

A broken jetty does not a bad airport make........!

Quoting MSYtristar (Thread starter):
It troubles me though that such a world class city has such a second rate airport.

No offence intended, but how does one define 'world class city'? Personally, I would not have included MSY in that 'list'. New York, Chicago, Dallas, Miami, Los Angeles, yes. New Orleans, well, no, not really. But I suppose it's subjective.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 24, posted (7 years 10 months 4 weeks 8 hours ago) and read 16279 times:

Quoting Lordanmol (Reply 11):
You call MSY the worst, I dont think anyone can beat Bombay or Delhi for the worst airport

Delhi secures my vote as well!! From the moment we get dropped off outside the terminal, to the journey through it, it is absolute chaos. Given the staggering growth in the Indian economy, both DEL & BOM need airport infrastructures that reflect one of the two fastest growing economies in the world.



Above and Beyond
25 Dan2002 : N1120A lives in the US, and he found the post offensive because he lives in New Orleans, not because he is from France.
26 DTWAGENT : Well I don't think DTW (the old terminal) would be all that great to work in either. I mean with all the construction that is going on. And airlines a
27 MSYtristar : Lists are subjective. I wouldn't include Dallas in mine, not by a long shot. N.O is a historic city that is known the world over for its music, food,
28 LHR777 : I totally agree with you, they are entirely subjective. Then again, look at the international connections (by air) that a city such as Dallas has. Th
29 MSYtristar : Well, looking at it by air, sure, MSY lacks DFW (and most others) by a long shot! But overall international commerce is probably pretty comparable th
30 Varigb707 : Good grief ..... I understand your frustrastion. I 've been there. I had the same sort of problems back in the day, that eventually made me quit my jo
31 ORDagent : As a former airline employee (AA) and a travel agent I feel your pain! MSY is filthy dingy and just plain dirty. The last time I was there (pre- Katri
32 N1120A : London lies in a major flood plain and Amsterdam lies even lower than New Orleans. They are two of the most important cities in the world. They also
33 102IAHexpress : Well, I wouldn’t call it nonsense. I mean we can’t have a serious discussion about capital improvements at MSY without discussing the large eleph
34 MSYtristar : I know the city has some serious problems facing it, many of which have been discussed in the non av board. It wasn't my intent to delve into that he
35 Dsuairptman : Airlines are always highly encouraged to leave MSY for GPT! We would love to serve them! (BTW GPT will have a new state of the art facelift complete
36 Post contains images UA868 : Its funny because when I read the title I thought you were going to talk about LHR!! Maybe T3 just maybe!! and T2 is just plain funny!! Do not get me
37 Vega : I'm certain, based on many of your previous posts, that if the city picked up PIT airport with a whale jet and dropped it at the PHL site, that you s
38 Post contains images Dash 80 : MSYtristar, As a native of New Orleans, a frequent user of MSY, and an individual who works in airport ops (in another city), I share your shame for t
39 Post contains images CentPIT : No way, he wouldn't complain about a Pittsburgh design in PHL! Hahaha
40 MarkATL : I don't see anything wrong with MSY. I think the facilities are absolutely wonderful! Just think if you arrived in a beautiful state of the art facili
41 MSYtristar : So how do you really feel about the city? Wow. At least it has character, something that ATL sorely lacks.
42 M180up : I think he was talking about US... not the airport authorities
43 Gigneil : I think you should stop your babbling and be thrilled that US still exists to have an employee base. N
44 MarkATL : The total filth has overshadowed any "character" charm New Orleans ever had. As for Atlanta, I agree, I live here because of mine and my ex wife's jo
45 MSYtristar : Yeah, that sounds about right, ATL is full of out-of-towners it seems...that's why there is really no loyalty for its sports teams. Sorry you feel th
46 Post contains images MarkATL : Go 'NINERS!!! If you're not a fan in the down years, you have no right to be a fan in the good years. ....and they vote absentee for Nagin!
47 MSYtristar : I bet you'll be glad when the Nagin billboards come down at least. I wonder how much longer they'll be up? See, even though you think my fair city is
48 Post contains images Halls120 : What you fail to understand is that the provision of decent public services has never ranked especially high among the governments of New Orleans and
49 MSYtristar : Personally I understand where you are coming from. This is not an easy place to live in. Like i've said, certainly not for everyone. The public schoo
50 MarkATL : I was there a few weeks ago and must say downtown/Bourbon Street and the Quarter all have never looked cleaner. The rest of the city (that I saw) was
51 MSYtristar : Most of the locals I know hardly ever step foot on that street. Magazine Street, St.Charles Avenue, and the Warehouse District cater more to the loca
52 MarkATL : Yep, what I saw was the high water marks and every so often a lone house being worked on. Abandoned cars piled up on all the medians and even the lev
53 MtnWest1979 : I re-read the posts. My error. Do they still set up the cardtable-like beer stands on the sidewalks?
54 Gtinms : I haven't been on Bourbon in probably 3 months, but even then, the Lucky Dog carts were back in full force; who needs beer when you have Lucky Dogs?
55 Tom in NO : Good night!!!!!.....I lay off the computer over the Memorial Day weekend, come back on now, and get greeted with all this! I'll start with one of my b
56 Post contains images BDKLEZ : I thought it was...
57 NateDAL : I have not been back to MSY since Katrina, but when I lived there from 2000-2004, my biggest problem with MSY were the traffic jams in the pax pickup
58 Post contains images FRAspotter : You must like it enough to have it as your a.net username...
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