Pelican From Germany, joined Apr 2004, 2533 posts, RR: 7 Posted (9 years 1 month 1 week 3 days 21 hours ago) and read 3469 times:
A friend of mine just asked me why he has to call AB 24 hours in advance to confirm the flight. To be honest I didn't do it the last time I flow with them and had no problems. But he said when he called the call-center, he was told that he should call earlier - not as late as 6 hours prior to the flight. Otherwise the flight could have left earlier without him. (flight was DUS-VIE)
So why does Air Berlin insist on this policy? Are you really responsible if you missed a flight, because you didn't call them and they change their departure time?
Thomas_Jaeger From Switzerland, joined Apr 2002, 2435 posts, RR: 26
Reply 1, posted (9 years 1 month 1 week 3 days 20 hours ago) and read 3465 times:
This might be their policy on some of their scheduled charter flights but certainly not on any of their scheduled routes I am sure. They will send a schedule change notification e-mail in case of a schedule change.
[Edited 2006-05-29 01:21:44]
Swiss aviation news junkie living all over the place
Pelican From Germany, joined Apr 2004, 2533 posts, RR: 7
Reply 3, posted (9 years 1 month 1 week 3 days 20 hours ago) and read 3436 times:
Quoting Thomas_Jaeger (Reply 1): This might be their policy on some of their scheduled charter flights but certainly not on any of their scheduled routes I am sure.
Hmm, that would make sense, but isn't DUS-VIE/ VIE-DUS a scheduled route?
I've just looked at my last online-reservation (TXL-VIE) from AB and I couldn't find a note that I should call them. So could it be related to DUS?
HT From Germany, joined May 2005, 6526 posts, RR: 22
Reply 4, posted (9 years 1 month 1 week 3 days 14 hours ago) and read 3390 times:
Sometimes I call them - especially when I do not have access to the internet or some teletext/ceefax to check departure times and also then only for flights from Southern Europe to Germany.
In recent years it has happened to me once, that a flight AGP-HAJ was re-scheduled to leave one hour earlier than previously advertised (but then that flight was running late by one hour and so departed at the exact original time ...) ; however IIRC that one was operated by HF but ticket was purchased through AB.
Quoting Pelican (Reply 3): I've just looked at my last online-reservation (TXL-VIE) from AB and I couldn't find a note that I should call them.
Here´s the excerpt from my last reservation: RUECKFLUGBESTAETIGUNG UNTER ANGABE DER
VORGANGSNR. MAX.48, MINDESTENS ABER 24
STUNDEN VOR DEM GEPLANTEN ABFLUG:
AUS DEM AUSLAND: (+49) 30-41021021
IN DEUTSCHLAND : 030-41021021
Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
TriStar500 From Germany, joined Nov 1999, 4703 posts, RR: 40
Reply 5, posted (9 years 1 month 1 week 3 days 14 hours ago) and read 3385 times:
It is usually enough to look up the status and times of your flight via internet - either directly on the AB website or via some reservation system (e.g. www.amadeus.net). However, when travelling to more exotic destinations with limited AB flights and no internet access, I would call the reservation hotline to reconfirm as indicated.
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
Trekster From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 1 month 1 week 3 days 12 hours ago) and read 3348 times:
Trevel agents have a nasty habit of telling passengers "Airline so and so says you have to ctc them within 24 hours to reconfirm your booking"
British Airways do not require this. If there are changes, as noted above a few times, a email will be sent, or telephone call made by the lovley people in our servicing department. That is if the Agent has put your details in our booking. If not, we send a message to them to do the call outs.
At least 6 or 7 calls a day are from passengers doing this, and it is not nesercery. We do however conf all flight times. We do sometimes however come across bookings, even though messages have been sent to travel agetns, that have been amended and they do not know about it.
Mhodgson From United Kingdom, joined Dec 2002, 5047 posts, RR: 24
Reply 7, posted (9 years 1 month 1 week 3 days 9 hours ago) and read 3287 times:
I didn't bother last time I flew AB, despite the confirmation saying I should.
I'd imagine it is done to cover the airline if they have changed times and not informed you, mainly, though I think in todays world of email and text messaging, as well as tools such as Amadeus, they should have no excuse not to inform you!
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
AMSSpotter From Netherlands, joined Feb 2005, 271 posts, RR: 1
Reply 8, posted (9 years 1 month 1 week 3 days 5 hours ago) and read 3260 times:
They still require you to call their service-center. If you don't, they don't seem to cancel your return flight but if you were to miss it due to a change in departure time, you seem to be left with nothing.
This comes directly from AB's website
(airberlin.com Look under "Service", FAQ's, Your Duties)...
Do I have to reconfirm the departure time before the return flight?
The time of your return flight may change, although this is very rare. You always need to confirm departure times before any return flight so that you can find out if any changes have been made. To do this, please call our Service Team, which is available round the clock. You will find the telephone number on your ticket.
We recommend that you reconfirm the flight 24 to 48 hours before the scheduled return.
Calls from Germany: 030-41 02 10 21
Calls from abroad: +49 30-41 02 10 21
Please note that if you have missed your flight because of a failure to confirm the flight times, you will lose your entitlement to carriage!
AMSSpotter From Netherlands, joined Feb 2005, 271 posts, RR: 1
Reply 10, posted (9 years 1 month 1 week 2 days 5 hours ago) and read 3225 times:
You definitely have a point there!
What if you were to enjoy a stopover of a few days in -say- Berlin, you don't reconfirm the 2nd leg out of Berlin and you were to miss that flight because of a departure-time that was earlier than planned(?) Theoretically, in this case you probably would be entitled to compensation since, after all, you only need to reconfirm return-flights.
I wonder how AB think(s) about this...