AIRCANL1011 From Canada, joined Aug 2005, 262 posts, RR: 1 Posted (9 years 4 months 1 week 5 days 6 hours ago) and read 4567 times:
Last week I was travelling from YKF to BNA via DTW on NWA. At the start of the first leg from YKF to DTW we were on a Saab 340. The F/A started the per-flight announcement shortly after start up. I realize that the Saab 340 is loud, but no one could hear anything she was saying. She was sitting down and reading from a small book. She seemed to be having difficulty reading some parts of it as if it was the first time she had read it. She was a lady in her forties, so this was not her first day on the job.
I put it down to the fact that the engines were so loud. On the way home the next day we had a young male F/A. He did the announcements at the same time, but he stood up, spoke very clearly and was very easy to understand.
Is there any regulation that specifies that you must speak in a manor that you can be heard and the passenger can understand?
BTW this was my first time flying with NWA, and the flights and the service on all four flights were outstanding. Way to go NWA.
PITA333 From United States of America, joined Mar 2005, 391 posts, RR: 3
Reply 5, posted (9 years 4 months 1 week 5 days ago) and read 4271 times:
Quoting Letsgetwet (Reply 4): Why could it not have been her first day on the job. There is no age limit when it comes to hiring F/A's.
Haha, I knew someone would make a comment about that....... after all, we are on a.net!
I had a similar experience on a Dash8-200 on US Airways Express. The FA was an older lady who didn't really raise her voice. But oh well, its not like I have to hear the saftey breifing after hearing it so many times in the past! haha.
BNAtraveler From United States of America, joined Dec 2003, 450 posts, RR: 2
Reply 8, posted (9 years 4 months 1 week 4 days 7 hours ago) and read 4004 times:
AIRLINERS.NET CREW FORUM MODERATOR
NW Customer Service (counter and gate) at Nashville isn't bad at all -- some are great, and just one or two are bad apples. It's the Equipment Service (below the wing) folks who need an attitude readjustment-- they take FOREVER to bring bags out, and if you're familiar with the Nashville airport, you'll know how short of a distance on the tarmac it is between B1, B2 and B4. No excuse.
Also, in the BK process they are outsourcing certain station groundcrew. Unfortunately, Nashville is staying with NW workforce. Hopefully now that they know that their future is perhaps more certain, they will improve their attitude and timliness.
Cubsrule From United States of America, joined May 2004, 24045 posts, RR: 21
Reply 9, posted (9 years 4 months 1 week 4 days 7 hours ago) and read 3961 times:
Quoting BNAtraveler (Reply 8): It's the Equipment Service (below the wing) folks who need an attitude readjustment-- they take FOREVER to bring bags out, and if you're familiar with the Nashville airport, you'll know how short of a distance on the tarmac it is between B1, B2 and B4. No excuse.
Agreed about the bags, and they seem to ignore priority tags too... no excuse for that either. The attitude of the CSRs seems fine, but they don't deal well with operational problems-- m/x delays, potential misconnections, and the like.
I can't decide whether I miss the tulip or the bowling shoe more
SJCRRPAX From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 4 months 1 week 4 days 7 hours ago) and read 3944 times:
Reading, about 40 hmmmm...
It could be that she was not familiar with that type of aircraft and sometimes when people turn about 40 the ability to focus near disappears...
But do you think it was an issue..., how many times do we need to know how to buckle up a seat belt, where the emergency exit is, put the oxygen mask on over the face and pull down, if you are traveling with children first put on your own mask, in an event of a water landing the seat cushion can be used as a floatation device, if you are sitting by an exit row, and are not 16 years or older or you are not able to open the door by yourself or feel uncomfortable about it contact FA and she will reasign your seat... blah, blah, blah....
Ti717 From United States of America, joined Jul 2000, 227 posts, RR: 1
Reply 14, posted (9 years 4 months 1 week 4 days 6 hours ago) and read 3844 times:
I had the same experience on my last trip on a NWA regional (MKE-DCA). The FA was young (and cute) was reading from a paper. Me and a few FF, first thought it was funny then tried to make her laugh during it.
Sir, don't you think we should turn on the runway lights?" "No, that's just what there expecting us to do!"