FL370 From United States of America, joined Apr 2006, 252 posts, RR: 0 Posted (9 years 12 months 2 days 13 hours ago) and read 5105 times:
why is it whenever i read a thread on delta, its either talking about new seats, interior design, paint job? i mean there in a no position in doing that right now. there in chap 11. shouldn't they be focusing on making money, and biger profits instead of changing all the unessesary stuff.
Jhooper From United States of America, joined Dec 2001, 6210 posts, RR: 11
Reply 1, posted (9 years 12 months 2 days 13 hours ago) and read 5077 times:
of course everyone's uniforms changed again on May 1. They keep trying to reinvent themselves every few months. Why don't they realize it's the little things that count; i.e. bring back pillows, make good eye contact and address customers by name and let them know you appreciate their business. Frankly, I don't like the new seats--the old interiors were better. Apparently all the telephones are gone too, even in F class.
Last year 1,944 New Yorkers saw something and said something.
DeltAirlines From United States of America, joined May 1999, 9027 posts, RR: 11
Reply 3, posted (9 years 12 months 2 days 11 hours ago) and read 5010 times:
Quoting Jhooper (Reply 1): of course everyone's uniforms changed again on May 1. They keep trying to reinvent themselves every few months. Why don't they realize it's the little things that count; i.e. bring back pillows, make good eye contact and address customers by name and let them know you appreciate their business. Frankly, I don't like the new seats--the old interiors were better. Apparently all the telephones are gone too, even in F class.
All the F/As I talked too were real excited about the new uniforms, and it's a morale booster, which is something that can't be underestimated. Let's face it - Mullin and Co. tore apart employee morale (from my position as a Medallion who deals with DL's frontline staff on a weekly basis). On my second flight after the new uniforms rolled out, the lead F/A couldn't contain her excitement about the new uniforms - she was mentioning them in PAs, etc. If this raises the spirits of DL's employees, then it's money well spent in my opinion. As for eye contact and addressing customers by name, I've had that happen a lot more on my DL flights - they recognize me as a Medallion and thank me for my continued support of DL. As for the new interiors, I don't mind them - they're relatively comfortable...beats the F seats on the 737-200 by a long shot.
Plus, who says DL isn't in a position to spend this money? There's a saying that goes it takes spending money to make money...DL's trying to differentiate it's product to be the premier choice for domestic air travel in today's market. They listened to what their customers wanted (that's why their incorporating Song-style things like the TVs and drinks).
Aeroflot777 From Austria, joined Mar 2004, 3478 posts, RR: 25
Reply 4, posted (9 years 12 months 2 days 10 hours ago) and read 4975 times:
If making a difference brings in money... then hey, why not. Apparently its working for them. With profits in the last month, DL is doing pretty well. And the "Spirit of Delta" is truly evident. Can't help but notice the happy DL FAs. They are enjoying their job, along with their new uniforms. I think its great. If you have happy FAs, you have great service!
Floridaflyboy From United States of America, joined Jun 2006, 2097 posts, RR: 1
Reply 5, posted (9 years 12 months 2 days 10 hours ago) and read 4973 times:
I flew on Delta last month and read about all the ways they plan on transforming their product. I'm very impressed. It seems like they have finally gotten things in order and are putting customers first. I can't wait to have PTV's on DL transcons.
FlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 14
Reply 6, posted (9 years 12 months 2 days 10 hours ago) and read 4945 times:
Delta's ideas seem ahead of the curve, they're taking a big bet, spending money they don't have to bring out the most forward and premier legacy airline experience in the US. In my opinion, the new things help, for certain, but they've got a long way to go - and they aren't always practical. The most financially sound legacies, AA and CO are the most conservative. They change slowly, AA keeps prices low and keeps a broad route map, and that brings in revenues and keeps costs down. CO provides a predictably superior level of service that a number of Americans are willing to pay for, moreover CO's high level of service isn't expensive, constantly changing gimmicks, it's old fashion, simple quality, added features, better fit, finish, and service. Things like blankets, pillows, decent food, and pleasant service are more effective than sharp uniforms and trendy seats. It can go a long way. NW is in the same financial mess as DL, and they have found ways that don't cost money, like their buying up to choice seats to provide an enhanced experience. In my opinion, NW's recovery from bankruptcy is surprising. Their level of service on international flights (that aren't on DC-10s) is top notch, their domestic is inferior, but as seems to be increasingly the case, international is where the big money is made, and NW is moving in the right direction there. Their upcoming 787s will only help, connecting their Tokyo hub and other asian cities to more American cities directly than any other airline with a level of service that is legitimately world class. The quality of the experience on their new A330s is just a taste, and a good one at that. Delta has good ideas, but money isn't made with experiments and gimmicks, atleast not for legacy airlines.
"Let the world change you, and you can change the world"
Jrlander From United States of America, joined Aug 1999, 1108 posts, RR: 0
Reply 8, posted (9 years 12 months 2 days 2 hours ago) and read 4802 times:
Many of these Delta expenditures are really not that out-of-line. The airline has to repaint planes every 3 or so years anyway. They have been introducing the new livery as this happens. The now-being-retired Delta interiors date to 1997/1998. The BusinessElite mod used fabric that had already been selected for the International 1st Class product. That is nearly 10 years old. They looked dated, and were often dirty. I flew on a 767-300 domestic plane on Thursday, and the First Class seat next to mine looked horrible! Delta needed to brighten up their cabins. Also- the new leather seats are easier to clean and maintain. This is extremely important. The investment had to be made, and it is being done in such a way to lower their costs. Likewise, the old entertainment system in BusinessElite was always breaking down. The cost of keeping it up was extremely high, and it constantly irritated customers. Replacing it with a new and highly reliable system is a good investment. Also- the uniforms really didn't cost them that much more. Delta gives their employees so many uniform credits every year. This year they simply had to choose a different uniform, and order them all at once. I'm not sure about the exact figures here. And having seen them for the first time on Thursday, I was really impressed. They look so much more stylish and fun.
Panamair From United States of America, joined Oct 2001, 5287 posts, RR: 24
Reply 9, posted (9 years 12 months 1 day 15 hours ago) and read 4653 times:
Quoting FlyDreamliner (Reply 6): Things like blankets, pillows, decent food, and pleasant service are more effective than sharp uniforms and trendy seats. It can go a long way. NW is in the same financial mess as DL, and they have found ways that don't cost money, like their buying up to choice seats to provide an enhanced experience. In my opinion, NW's recovery from bankruptcy is surprising. Their level of service on international flights (that aren't on DC-10s) is top notch, their domestic is inferior, but as seems to be increasingly the case, international is where the big money is made, and NW is moving in the right direction there. Their upcoming 787s will only help, connecting their Tokyo hub and other asian cities to more American cities directly than any other airline with a level of service that is legitimately world class. The quality of the experience on their new A330s is just a taste, and a good one at that. Delta has good ideas, but money isn't made with experiments and gimmicks, atleast not for legacy airlines.
Hmmm... have you not flown Delta lately? You mentioned basics such as pillows, blankets, decent food as ingredients of success and yet NW doesn't offer pillows, charges you for all sorts of food domestically, and charges people money to sit in choice seats (have you heard the their Frequent Fliers' term for CoachChoice? RoachChoice - at least they have now rolled back the fees for Elite frequent fliers). DL offers free snacks domestically, offers video programming on virtually all flights except those on their MD88s/MD90s and have incredibly friendly FAs, many of whom have had a significant morale boost lately from initiatives such as the new uniforms...
I am not bashing NW (although it may seem like it above) - if it works for them and brings them back to profitability, all the more power to them. FYI, while both still have a long way to go to become financially healthy again, they both managed to make operating profits in April: $84m for DL and $53m for NW.
LGA777 From United States of America, joined Jul 2003, 1149 posts, RR: 17
Reply 10, posted (9 years 12 months 1 day 15 hours ago) and read 4642 times:
What's ironic about the title of this thread is for many years Delta probably changed their interiors less often than any other major US carrier. I remember flying on both Delta 727's and L-1011's in the 90's that still had the same interiors (or at least look) that they where delivered in the early 70's over 20 years earlier and belive me they looked like the 70's, I am sure many reading this thread will know exactly what I am talking about ! And as far as the uniforms and the morale issue as a long term employee of a DL competitor with it's own up's and downs the mentioned morale issue is HUGE, the uniforms look great and was a wise investment by Delta for mutiple reasons !
ATLflyer From United States of America, joined Jan 2006, 802 posts, RR: 0
Reply 12, posted (9 years 12 months 1 day 2 hours ago) and read 4483 times:
I think in a few years DL and UA will be the best legacy airlines for passengers. Both are focused on making money by truly offering more, not by taking what people had before for free and charging them for it to make it look like they offer something different for passengers (i.e. Coach Choice at NWA).
When people ask why DL is changing the interiors, compare their interiors to AA, especially the MD88/90s. AAs are horrible..you really do feel like you are in a Greyhound that flies. Now DLs have leather seats, bright lights and white walls...it looks much better!
I flew DL First last month and the flight attendent was extremely friendly and addressed me by my last name...He even apologized for having to put my drink in a plastic cup and said they hope to have the glasses back soon!
I am a nobody at DL and he took the time to still make me feel special for choosing DL First.
DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 12
Reply 14, posted (9 years 12 months 1 day 1 hour ago) and read 4441 times:
Quoting FL370 (Thread starter): why is it whenever i read a thread on delta, its either talking about new seats, interior design, paint job? i mean there in a no position in doing that right now.
Geez! DL is damned if they do and damned if they don't! Nothing satisfies some of you folks. First you bitch that the interiors are old and busted. Then when they work to fix them up you all bitch some more about how dare they spend money while in bankruptcy. The MD-88 refits started well before they were in bk, around 2004 IIRC if not earlier than that.
As for paint jobs they are still on the same one they have had since 2000 with the Wavy Gravy. They don't have a new one nor have we heard any rumors of a new one any time soon. Yes, the Song 757s will have to be painted back to mainline colors but that's a small number of planes in the scheme of things.
While DL did have some expenses for the uniform redesign and such the cost of those uniforms comes from the employees buying them, not the airline. The morale boost from the new uniforms has been great. The first couple of weeks I would ask employees at the ticket counters, Crown Rooms, and onboard the planes how they liked them and every single one was happy about them, thanked me for noticing, and wished me a wonderful flight that day. The morale boost is something that is hard to quantify but frequent fliers like myself saw a huge difference. Let's face it, the uniforms that got replaced looked like they would fit a prison matron or some old bitter spinster.
The bottom line is DL is making needed improvements. I've been calling for them for some time now myself so perhaps they do take the opinion of the Medallion member seriously. DL will emerge from bk as a stronger airline and well poised to continue on their tradition of being a great airline. Leo Mullin really f***ed up the company but they are making a comeback.
Quoting DeltAirlines (Reply 3): There's a saying that goes it takes spending money to make money
If most folks could understand this simple business concept it would make life so much easier.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."
Alitalia744 From United States of America, joined Mar 2000, 4803 posts, RR: 46
Reply 15, posted (9 years 12 months 1 day 1 hour ago) and read 4422 times:
Quoting Panamair (Reply 9): offers video programming on virtually all flights except those on their MD88s/MD90s
Video is offerred on the MD90 flights, they have drop-down screens from the bins fyi.
Quoting FL370 (Thread starter): mean there in a no position in doing that right now. there in chap 11. shouldn't they be focusing on making money, and biger profits instead of changing all the unessesary stuff.
Spend money to make money as the saying goes. All airlines do in bankruptcy in some way or another. UAL launched PS, NW announces NewCo. It happens.
Quoting ATLflyer (Reply 12): I am a nobody at DL and he took the time to still make me feel special for choosing DL First.
It's amazing what one employee alone can do to change perception in such a service oriented industry.
I'm a DL Medallion member for two years now, and just secured my third. Does DL have the nicest interiors? No, they're getting slightly better but could be even better than the retrofits. Does DL have the newest birds? No our friends from Houston have a much better streamlined fleet. Is SkyMiles the easiest FF program for redemption? No, there are a lot better ones out there.
But, the one thing Delta Air Lines does have is probably the best damn employees in the industry. These employees - front line, CRC and most importantly, in-flight - are the reason why a lot of us are loyal beyond reason to Delta - through thick and thin (and it's very thin right now). We've seen the "spirit" live (and no, I don't work for Delta and hate Kool-Aid) and it's enough to keep us coming back.
Misbeehavin From United States of America, joined Mar 2005, 914 posts, RR: 3
Reply 16, posted (9 years 12 months 1 day ago) and read 4405 times:
Amazing as it sounds, the new uniforms seem, to me, to probably be one of the best things Delta could have done recently. I've noticed such an incredible morale boost from almost all of the employees on each of my many flights since May 1. And that makes for a far better flying experience than anything else could, domestically speaking.
As for the Delta-haters, what do you propose? That things are left as is? I didn't hear nearly half as much bitching when UA took all kinds of initiatives during their time in Chapter 11, including comping up with a new livery (which is ugly as sin, by the way, as I finally realized when waiting out a long delay in ORD on Friday).
GeorgiaAME From United States of America, joined Aug 2005, 1098 posts, RR: 6
Reply 17, posted (9 years 12 months 23 hours ago) and read 4367 times:
I keep harping on the fact that an airline, any airline, needs to make people WANT to fly with them if they want repeat business. (If they don't care, well that's another story. Think Aeroflot during the Soviet era). There is a reason Singapore packs em in, usually at higher fares than the competition.
I flew Business Elite with Delta to Tokyo two weeks ago. The first thing you notice is that the FAs are no longer wearing those blue and grey homespun rags that they had to put up with for years. Mullin et al treated the airline like trash, his people like trash, and guess what? We got a trash airline, complete with torn seats, grimy lighting, and less than happy staff.
The union capitulated to the new management team, and the entire attitude, at least on my two flights changed. I was greeted by name, for the first time in years. The FAs looked professional. The red dress is spectacular (although not on two morbidly obese FAs, one of whom was more morbid than the other. Friendly but gross... What was I saying about Singapore?). The black outfit with scarf makes you look like a professional, for the same reason that I look professional in my office when I wear a shirt and tie, rather than my gardening jeans and an old flannel shirt. Given a choice between a professional looking physician and a completely competent slob with MD after his or her name, guess where the patient is going to go if given a choice?
I have been bashing Delta for slovenly service, filthy aircraft, and a lousy attitude toward their passengers for about 4 years now. I'm not convinced they really put more money into the bank in this past quarter than actually came out of the Delta account, but Grinstein actually seems to grasp how bad the situation became under the past few robber baron CEOs. Six months ago, I couldn't have cared less if DL went under, lost jobs and my FF miles not withstanding. Now it actually looks like they might have a chance of survival, that the airline actually is worth saving, and might actually re-invent themselves along a Continental type model. That would be very nice. And cleaning up the interiors, putting in new seats, and getting new uniforms is a great start. If they want to re-do the Euro-white tube, that would be fine with me too, just don't touch that unique tail.
"Trust, but verify!" An old Russian proverb, quoted often by a modern American hero
Srbmod From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 12 months 21 hours ago) and read 4278 times:
Quoting AAden (Reply 18): they enjoy wasteing money like united does when it repaints it planes
So repainting a/c when they are still in the previous livery or the paint has faded and redoing the interiors of a/c as they've become worn is wasting money. If they don't do this, they get accused of being cheap for not keeping their a/c up. You have to buy new uniforms every so often because they get worn out from being worn......
At the time UA introduced their new livery, it had been well over a decade since they introduced their previous livery. Plus UA needed to get away from a livery that was associated with not only bankruptcy, but 9/11. Unlike when Delta introduced a new livery in 2000, which was their second in three years, this was a business decision (The change from the 1997 livery to the Deltaflot livery was more of a "let's forget about the guy who was previously CEO). But of course, back then DL was making money and no one complained. If DL were to introduce a new livery before they exit Ch. 11 (highly unlikely anyway), there would be folks complaining about it.
Alitalia744 From United States of America, joined Mar 2000, 4803 posts, RR: 46
Reply 21, posted (9 years 12 months 19 hours ago) and read 4194 times:
Quoting GeorgiaAME (Reply 17): I couldn't have cared less if DL went under, lost jobs and my FF miles not withstanding. Now it actually looks like they might have a chance of survival, that the airline actually is worth saving, and might actually re-invent themselves along a Continental type model.
Careful GeorgiaAME, a few more flights and posts like the one you just made and you're going to be called a traitor and accused of drinking the Kool-Aid like the rest of us!