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What Is Going On With Fréquence Plus?  
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Posted (14 years 3 months 3 weeks 5 days 20 hours ago) and read 1526 times:


Hello,

as I have posted in another thread before, I applied for the Fréquence Plus program some 6 weeks ago and I haven't heard anything from Air France at all.
Please, does anybody know, if I will ever receive something before my first flight with them or will they just add the miles to my account (which I might have or not-who knows ...) after the flight and send me the card after the flight ??????
Shouldn't I receive anything written like more information or how to redeem my miles, ... ??? What are your experiences ????
I don't even know if my application got to them but it looks like AF doesn't care. I sent faxes to Air France in Germany. I also tried to fax to Paris but that doesn't work for some weird reason. Anybody has an AF email adress ???
Those people from AF in Germany haven't replied to 3 faxes at all.
The folks at the ticket counter at the airport just said :"Probably takes a while".
What the **** is going on ??? Do they seriously call that customer service ????????
So far, I am very disappointed with this new experience.

Thanks for any answers.

B737-700


9 replies: All unread, jump to last
 
User currently offlineTriStar500 From Germany, joined Nov 1999, 4696 posts, RR: 42
Reply 1, posted (14 years 3 months 3 weeks 5 days 18 hours ago) and read 1492 times:

Take it easy, it took AF about two months before I got my Frequence Plus account. You can use the preliminary number from your application form to redeem your miles if you haven't received your full membership in time.
To my mind, Frequence Plus offers pretty good information to its members. You"ll get quarterly newsletters and sometimes special bonus offers or information, e.g. about Skyteam.



Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 2, posted (14 years 3 months 3 weeks 5 days 18 hours ago) and read 1489 times:


Ok, thanks TRistar. Did you get something from them BEFORE your first flight ??
But I still do think that it is more than just bad service not to answer to customer questions like I did in THREE faxes !!!!
But since I don't have the chance to take another airline this time ...
... I'Ll either have to stick with them or apply for DL Skymiles.

B737-700





User currently offlineAdam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2
Reply 3, posted (14 years 3 months 3 weeks 5 days 18 hours ago) and read 1487 times:

Usually airlines dont send you a card until you fly with them.

User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 4, posted (14 years 3 months 3 weeks 5 days 18 hours ago) and read 1486 times:


And nothing else either ?? Like info or a chart where I can see how many miles I need for ..., ...
I know I got my LH card right after I applied for it.

B737-700


User currently offlineAdam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2
Reply 5, posted (14 years 3 months 3 weeks 5 days 18 hours ago) and read 1483 times:

Im not sure how the EU airlines do it. But here in the US the airlines dont send you anything until you take a flight with them.

User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 6, posted (14 years 3 months 3 weeks 5 days 17 hours ago) and read 1482 times:


Just for the small chance, that my application never got to AF, is it still possible to get the miles after the flight with my boarding pass although I don't have an account at AF (which I won't when it didn't get there)
So, can I open an account and have them add the flown miles ??

Or will they already recognize, that I don't have an account when I check in and hand them my paper card ??

Thanks, B737-700


User currently offlineF+ Rouge From France, joined May 2000, 210 posts, RR: 1
Reply 7, posted (14 years 3 months 3 weeks 5 days 16 hours ago) and read 1482 times:

Hi B737-700,
as my user name indicates, I have elite status with Frequence Plus (F+) and I have to say that it is one of the most attractive Frequent Traveller Programs. Since November 1998 I have collected about half a dozen "billets prime" within Europe. In fact, with F+ Rouge status I pay only 4 out of 5 return tickets within Europe.

Personally, I applied for this program after my first flight with AF. You get your miles credited up to six months after your trip by faxing your passenger receipt or even better your boarding pass to F+. In addition, you get 3,000 bonus miles for your first AF-trip. To apply take the paper in the board magazine.

You have a free intra-European flight for 20,000 miles, an upgrade for 10,000 miles.

Very good, too: You can consult your account on their web pages www.airfrance.fr/.de or .com where your miles are credited very soon (a few days) after your trip. This makes sure that you are always up to date.

Details concerning F+ can be found on these internet pages, too.

Bon voyage

F+ Rouge




User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1041 posts, RR: 34
Reply 8, posted (14 years 3 months 3 weeks 5 days 15 hours ago) and read 1476 times:
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Bonjour Boeing737-700 !

I have just arrived in EZE and the weathr is cool but sunny.
Don not worry about your card or your account. If Gremany is taking its time to reply it is probably because they are looking at all the information or tracing your application before making any comments without holding the right informatiom. Good customer service is also about replying with the right answer !
Yet, send me your card number you had on the application form and I will try to look for you if the computer is recognizing you.
It takes sometimes to send the cards particularly now that the program offers lifelong miles !!! AF is the only european carrier to offer "eternal" miles as long as you travel with SkyTEAM. There are more people who are applying. Then there is also the mail and process time and even loss in mail or miss-direction because of a missprint.
Be sure to forward me your number and I will look for you.

Happy Flying,

AF Cabin Crew.


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Ia Maitai to tatou tere !
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 9, posted (14 years 3 months 3 weeks 5 days 15 hours ago) and read 1468 times:


Thanks so much AF Cabin Crew !!

I just sent an email to you with the Number.

B737-700


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