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Why Is It Always The Same Answer?  
User currently offlineJetBlueGuy2006 From United States of America, joined Jan 2006, 1660 posts, RR: 1
Posted (8 years 3 months 2 weeks 2 days 9 hours ago) and read 4330 times:

Don't get me wrong, I am a huge jetBlue fan; but every time I inquire about service to Michigan, it always seems to be the same answer....

from e-mail received from a B6 crew member:

Thank you for your interest in the growth of JetBlue Airways. We enjoy
feedback from future JetBlue
customers! We are always evaluating new cities to serve where our low
fares and extraordinary
customer service will be well received.

We will forward your suggestion to our Route Planning Department for
consideration. For
announcements of new "Cities", please stay tuned to our website,
www.jetblue.com. Also, we have a
new, interactive Route Map on our website. Please click here to see our
current cities:
http://www.jetblue.com/travelinfo/routemap.asp

We hope to welcome you onboard a JetBlue flight in the future!

I mean, I know they won't say yes we will be starting service to this place; but even when I just ask when they will announce any new cities, it happens to.

Is this like an automatic type response from B6. I just wish they would bring service to GRR or FNT

Any thoughts?

JetBlueguy2006

and don't get me wrong, I love B6. But when I inquire every couple months, it is ALWAYS the same answer.


Home Airport: Capital Region International Airport (KLAN)
7 replies: All unread, jump to last
 
User currently offlineDSMflyer From United States of America, joined Jan 2006, 402 posts, RR: 0
Reply 1, posted (8 years 3 months 2 weeks 2 days 9 hours ago) and read 4316 times:

Because it's easier to copy that into every message inquiring about a new route than it is to personalize every e-mail (in the thousands, right?) they get.

User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 2, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4283 times:

Quoting JetBlueGuy2006 (Thread starter):
Is this like an automatic type response from B6.

Because when you get bombarded with customers giving their 2 cents on route planning, you can't expect a personal response. If you don't get a human being when you call, certainly don't expect one when you email.

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 3, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4283 times:

Why don't you reply and say "this is not a satisfactory answer..." and see what they say.

User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 4, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4274 times:

Quoting Superhub (Reply 3):
Why don't you reply and say "this is not a satisfactory answer..." and see what they say.

Let me guess, their response would probably be:

Quoting JetBlueGuy2006 (Thread starter):
Thank you for your interest in the growth of JetBlue Airways. We enjoy
feedback from future JetBlue
customers! We are always evaluating new cities to serve where our low
fares and extraordinary
customer service will be well received.

We will forward your suggestion to our Route Planning Department for
consideration. For
announcements of new "Cities", please stay tuned to our website,
www.jetblue.com. Also, we have a
new, interactive Route Map on our website. Please click here to see our
current cities:
http://www.jetblue.com/travelinfo/routemap.asp

We hope to welcome you onboard a JetBlue flight in the future!

 Wink

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 5, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4232 times:
Support Airliners.net - become a First Class Member!

Quoting Superhub (Reply 3):
Why don't you reply and say "this is not a satisfactory answer..." and see what they say.

Actually I did email JetBlue back on the answer they gave me concerning an illegal charge to my business AmEx card. They responded back and we did go back and forth, though in short I never got the answer I wanted, or felt I deserved.



You can cut the irony with a knife
User currently offlineSteeler83 From United States of America, joined Feb 2006, 9211 posts, RR: 20
Reply 6, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4219 times:

Quoting Luv2fly (Reply 5):
Actually I did email JetBlue back on the answer they gave me concerning an illegal charge to my business AmEx card. They responded back and we did go back and forth, though in short I never got the answer I wanted, or felt I deserved.

Just curious, where did you fly at the time?



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 7, posted (8 years 3 months 2 weeks 2 days 8 hours ago) and read 4169 times:
Support Airliners.net - become a First Class Member!

Quoting Steeler83 (Reply 6):
Just curious, where did you fly at the time?

From Florida both PBI and FLL to JFK and back, both bought one way and by two separate individuals with names no where near my very Polish last name.



You can cut the irony with a knife
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