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Can Airlines Really Do This (Part II)  
User currently offlineObithomas From United States of America, joined Nov 1999, 131 posts, RR: 0
Posted (9 years 11 months 3 weeks 3 days 16 hours ago) and read 3983 times:

A few days ago someone posted in this forum about how Air India had changed his flight reservations on him. The same thing just happened to me on America West, for reservations held on October 20 for IAD-PHX. I had booked through American Express Platinum Travel Services and chosen America West Flight 35 from among many choices because the times were convenient and it is non-stop. The reservation was made in March and confirmed by American Express and America West.

I have just this morning received an email saying that America West has re-assigned me to a different flight that leaves IAD much later, requires a change in LAS, and gets into PHX past midnight. A 4+ hour nonstop flight has turned into a 7+ hour flight that requires a change, and messed up plans for business partners flying to PHX from different locations to arrive simultaneously with me at PHX.

I checked the America West web site and they are still offering tickets on Flight 35 for that particular day, so it's not that the flight has been taken off the schedules. I would have understood (although not liked) that situation, since I know airlines often make changes to their flight routes. No - they have just decided that they don't want to carry me on the flight for which they sold me the ticket, and have assigned me to a different flight combination.

Apparently this practice is not limited to Air India.

4 replies: All unread, jump to last
User currently offlineUtapao From Thailand, joined Jul 2005, 645 posts, RR: 8
Reply 1, posted (9 years 11 months 3 weeks 3 days 14 hours ago) and read 3932 times:

Quoting Obithomas (Thread starter):
No - they have just decided that they don't want to carry me on the flight for which they sold me the ticket, and have assigned me to a different flight combination


Did you contact HP Reservations to inquire why the change? There would be a notation in your PNR as to why.

The flight still showing as operating is not too surprising...have seen that happen often on many airlines availability. If it is cancelled they will eventually remove. However, Res should be able to give you a definitive reason. It's not oversales, so question them and see what happens. And if really is cancelled four months in advance, I guess the positive thing is they are trying to protect/notify you with a lot of notice?!?!

Is your ticket refundable? There is a UA nonstop at almost the same time -- 5:00p-6:55p, or UA, CO and AA all have connections around the same time that would get you in 2-3 hours earlier than the connection you appear to be protected on.

Give them a call!
Good Luck!

Sawasdee khrab!
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 2, posted (9 years 11 months 3 weeks 3 days 14 hours ago) and read 3902 times:

I agree with Utapao - give them a call!!

I have had several different airlines change my reservation - for a myriad of reasons. Each time I got an e-mail or a call about a change (none of which gave me an itinerary I liked), I called up the reservation center, spoke as sweetly and nicely as I could, got them to explain the reason for the change, and then convinced them to switch my itinerary to one more of my liking.

Being an a.netter, it is very likely you know what you want and exactly what time and flight you want, so it speeds the process along when the agent knows they are not talking to the average "where's-my-steak-dinner-on-this-$99-transcon-fare?" yahoo that they get so many of.

Remember, the agent can make it happen - give them a reason to do something nice for you. The person you speak to is not the one that made the change - but they can make the change to what you want!! Be the bright spot in their day and you may find yourself exactly where you want.

Best of luck to you!!

Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 11 months 3 weeks 3 days 13 hours ago) and read 3870 times:

Basic rule of thumb - sched change happens, reaccomodation happens. Most reaccomodation is pretty basic, the system will select the first best itinerary it finds, normally - you're lucky they even took your connection into account at all, a lot of systems don't. US carriers particularly change schedules a lot, pretty much on a weekly basis, and they do their best to accomodate you on an alternate schedule. It is odd that the flight they'd moved you off of was still showing available for sale - that's pretty poor. If it was cancelled (and normally the flight has to be cancelled or drastically time-changed for reacc to be necessary) it shouldn't be showing for sale.

User currently offlineFLyingRev From , joined Dec 1969, posts, RR:
Reply 4, posted (9 years 11 months 3 weeks 3 days 13 hours ago) and read 3846 times:

I have had this happen to me several times this year alone! The airlines are usually pretty good about it! Call them. If the new schedule does not work, they will usually find one that does with no fees or penalties! Even if the res. is a non-refundable, changeable ticket!

Hope it works out,

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