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Can They Really Do This, switch flights?  
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Posted (7 years 10 months 1 week 6 days 7 hours ago) and read 8023 times:

Hi all.

In another thread, i asked about which equipment SAS would be using on my flights next week.

Some of the great guys in here, found out that it would be Air Baltic from CPH-VNO with a 737-500

They also found out, that it would be a Moldavian Airlines Fokker-100 on the return flight.

So my question is:

I bought a ticket on the SAS website, and suddenly i'm flying Moldavian Airlines.

I consider Moldavia Airlines to be a somewhat 2nd rank carrier, that i don't really want to fly.

Do you guys think it is ok, that i buy a SAS ticket, and end up on a Moldavian airlines flight ??

Best regards
Thomas

49 replies: All unread, showing first 25:
 
User currently offlineEHHO From Bulgaria, joined Dec 2005, 815 posts, RR: 8
Reply 1, posted (7 years 10 months 1 week 6 days 7 hours ago) and read 8000 times:

What could be wrong with Moldavian? They fly modern western equipment, and if they codeshare with SK, you can be pretty sure they're a-ok.


"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 2, posted (7 years 10 months 1 week 6 days 7 hours ago) and read 7985 times:

It's absolutely OK - somewhere on the website, during the booking process, there'll have been a message telling you that you're flying on Moldavian (airlines and travel agencies both are required to inform passengers about the airline actually operating the flight, should it not be the carrier under who's code the flight is operated).

I'm afraid that you probably missed that piece of information being displayed.

Regards,
Frank



Smile - it confuses people!
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 3, posted (7 years 10 months 1 week 6 days 7 hours ago) and read 7985 times:

Hi EHHO

They don't codeshare with SK. Air Baltic are the ones that codeshare with SK, but they seem to lack some equipment, so they probably charetered an aircraft from Moldavian.

Moldavian is not an Star Alliance member.

Maybe Moldavian are fine, but still i find it a little odd, that i buy a ticket from SAS, and end up with an (to me) 2nd rank carrier.

To Frank:

The ticket says clearly, that the flight is operated by Air Baltic. I talked to an SAS sales representative, that denied it would be operated my Moldavian, cause his computer said Air Baltic just like my ticket. But then i talked to someone else within SAS, that confirmed it would be Moldavian Airlines.

Regards
Thomas

[Edited 2006-06-17 17:57:59]

User currently offlineEHHO From Bulgaria, joined Dec 2005, 815 posts, RR: 8
Reply 4, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7936 times:

Quoting CPHGuard (Reply 3):
Air Baltic are the ones that codeshare with SK, but they seem to lack some equipment, so they probably charetered an aircraft from Moldavian

Is it only the aircraft they chartered? Or the entire service? Shouldn't be a problem if it's basically an Air Baltic operation on a leased Fokker 100.



"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 5, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7919 times:

Quoting EHHO (Reply 4):
Is it only the aircraft they chartered? Or the entire service? Shouldn't be a problem if it's basically an Air Baltic operation on a leased Fokker 100.

I really wouldnt know for sure. But it happens very rarely, and the SAS representative told me, that it would be Moldavian operating for Air Baltic.

So i guess it's an Moldavian aircraft, and an Moldavian crew.

They are probably safe enough, but would you be satisfied if you booked a ticket with KLM, and suddenly you found yourself onboard Air Afrique ?

Best regards
Thomas


User currently offlineMacc From Austria, joined Nov 2004, 1004 posts, RR: 3
Reply 6, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7908 times:

why dont you just enjoy?
i guess you had enough flights on SAS already, so that gives you two other airlines you can try out. and I guess not many in here have been on flights of moldavian.

so, stop whining - take a camera and do a trip report for us Big grin



I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 7, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7883 times:

Quoting Macc (Reply 6):
so, stop whining - take a camera and do a trip report for us

Hehe....

Maybe youre right....

But still they should have informed me...

Regards
Thomas


User currently offlineEHHO From Bulgaria, joined Dec 2005, 815 posts, RR: 8
Reply 8, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7883 times:

Quoting CPHGuard (Reply 5):
if you booked a ticket with KLM, and suddenly you found yourself onboard Air Afrique

Anytime! I've flown KL a zillion times, against 0 on Air Afrique. Cheers to our friend Macc, just be happy to fly something exotic. Moldavia is Europe by the way, and abide by European regulations.



"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 9, posted (7 years 10 months 1 week 6 days 6 hours ago) and read 7846 times:

Quoting EHHO (Reply 8):
Anytime! I've flown KL a zillion times, against 0 on Air Afrique.

... and with Air Afrique having gone bankrupt a few years ago, you, unfortunately, will not be able to fly them in the future...  Wink Big grin

I'm still somewhat surprised that the operating carrier isn't listed on Scandinavian's website (I took a look after I wrote my first post on this thread); when I was still selling flights, it was an absolute given for me that I'd always, absolutely always, inform my clients about what carrier really operated their flights... and I'm rather certain that this is also an EU regulation... or is that just a German thing?



Smile - it confuses people!
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 10 months 1 week 6 days 5 hours ago) and read 7792 times:

Quoting CPHGuard (Thread starter):
Do you guys think it is ok, that i buy a SAS ticket, and end up on a Moldavian airlines flight ??

Carriers are required by law to notify passengers if their flight is to be operated by a carrier other than the one on the ticket - this applies to franchise, codeshare and wet-lease flights. I think there are exceptions for short-term, one-off wet-leases where the aircraft is changed at short notice for operational reasons.

Short answer - yes they probably can. Well, they just did, didn't they ?


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 11, posted (7 years 10 months 1 week 6 days 5 hours ago) and read 7708 times:

Quoting CPHGuard (Reply 5):
They are probably safe enough, but would you be satisfied if you booked a ticket with KLM, and suddenly you found yourself onboard Air Afrique ?

If I got to my destination, yes I would be. And you should too

Quoting CPHGuard (Reply 7):
But still they should have informed me...

You are here complaining, are you not?

Quoting CPHGuard (Thread starter):
bought a ticket on the SAS website, and suddenly i'm flying Moldavian Airlines.

I consider Moldavia Airlines to be a somewhat 2nd rank carrier, that i don't really want to fly.

2nd rank? Boo Hoo its an aircraft sub. Do you think SAS, a popular, well traveled Star Aliance airline would contract out something that was anything less then 100% safe for their paying customers? I thought not. The fact tehy did this shows they would rather take you to your destination then cancel your flight. I would be happy SAS took the time to do this.



Doors open, right hand side, next stop is Springfield.
User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 12, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7665 times:

Quoting CPHGuard (Reply 7):
Quoting Macc (Reply 6):
so, stop whining - take a camera and do a trip report for us

Hehe....

Maybe youre right....

But still they should have informed me...

Regards
Thomas

They did. You're flying sub aircraft, that's all. They don't have to tell you so.

Quoting Leskova (Reply 9):
and I'm rather certain that this is also an EU regulation... or is that just a German thing?

Must be. I don't know for sure if SN flight won't be operated by another plane at last minute.. Have you ever sell charters?

Quoting Cadet57 (Reply 11):
2nd rank? Boo Hoo its an aircraft sub

 checkmark 

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 13, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7656 times:

Well ok...

Maybe it's just me (it seems like it, with the replyes i've got)  

Quoting Cadet57 (Reply 11):
Do you think SAS, a popular, well traveled Star Aliance airline would contract out something that was anything less then 100% safe for their paying customers?

The thing here is, that SAS (the Star member) has the flight codeshared with Air Baltic (who is not a Star member, but is partially owned by SAS).
Air Baltic has then wetleased that peticular flight to Moldavian Airlines.

I can't really be sure if Moldavian is a 2nd rank carrier, but i always fly with the big carriers, because i beleive their maintenance and pilot-training is at a very high level.
And thats why i was somewhat surprised, that i bought a ticket with SAS logo's on, and ended up on Moldavian Airlines.

But i'll take my chances, and write you a trip report (that is, if i survive ofcourse)..

Best regards
Thomas

[Edited 2006-06-17 20:13:00]

User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 14, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7656 times:

Quoting Cadet57 (Reply 11):
Do you think SAS, a popular, well traveled Star Aliance airline would contract out something that was anything less then 100% safe for their paying customers? I thought not. The fact tehy did this shows they would rather take you to your destination then cancel your flight. I would be happy SAS took the time to do this.

Go SAS!!

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2986 posts, RR: 8
Reply 15, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7640 times:

Quoting CPHGuard (Thread starter):
Do you guys think it is ok, that i buy a SAS ticket, and end up on a Moldavian airlines flight ??

An airline ticket guarantees ONLY the price. Which carrier, what day, the routing, the aircraft, the times...EVERYTHING is ultimately at the discretion of the carrier that issued the ticket. And I mean every single detail except for price.

Generally an airline will refund a non-refundable ticket if the dates change, but that is part of their customer service plan, not part of the contract of carriage. As for your flight being operated by another carrier, that too is completely at the discretion of SAS.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 16, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7640 times:

Quoting Jetdeltamsy (Reply 15):
As for your flight being operated by another carrier, that too is completely at the discretion of SAS.

I didnt know that. Thanks for informing me.

Regards
Thomas


User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 17, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7618 times:

Quoting Jetdeltamsy (Reply 15):
Generally an airline will refund a non-refundable ticket if the dates change, but that is part of their customer service plan, not part of the contract of carriage. As for your flight being operated by another carrier, that too is completely at the discretion of SAS.

 checkmark 

As long as you have SK-flight number, you're with them in terms of carriage, but if Air Afrique brings you from CPH to ARN, that's a different thing.

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 18, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7598 times:

Quoting LO231 (Reply 12):
Must be. I don't know for sure if SN flight won't be operated by another plane at last minute.. Have you ever sell charters?

See JGPH1A's reply - seems it's not a German thing after all; as far as I know, though, this only applies to scheduled flights, not charters...

Regarding charters, back when I had my own travel agency, I did sell charters... well... the typical "scheduled charters"; all, with just one exception, were operated by the airline I had booked for my clients (once, FTI flew clients that were supposed to fly on FlyFTI on a Lauda Air plane). All other charters that I sold were part of packages and, even in those cases, the operating carriers were already part of the contract - the respective tour operator had to inform us (and we the clients) of any change regarding the operating carrier... and they did just that (and believe me, my clients would have told me if they had suddenly had to board a plane of a different airline... Germans are, to use a friendly term, rather strict about things like that).

Quoting JGPH1A (Reply 10):
Carriers are required by law to notify passengers if their flight is to be operated by a carrier other than the one on the ticket - this applies to franchise, codeshare and wet-lease flights.

Thank you for confirming that - since I don't remember, do you know? Is that an EU regulation?



Smile - it confuses people!
User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 19, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7576 times:

Quoting Leskova (Reply 18):
Regarding charters, back when I had my own travel agency, I did sell charters...

Well, 2 years ago I could put fake tkt numbers in the file to keep the booking for the customer... Your point is?? Times change.

DRAMATICALLY

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 20, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7565 times:

Quoting LO231 (Reply 19):
Your point is?? Times change.

Not sure what you're complaining about - you asked a question, I answered.  Yeah sure

And, yes, times do change - for a long time, back-to-back ticketing was absolutely no problem, because there was no way for airlines to track it... there is now, and it's only a matter of time before agencies do start getting into trouble because of it.

And, by the way, yes, times do change: for a long time, airlines did not have to inform their customers on what airline they'd actually be travelling... but that's changed...  Yeah sure



Smile - it confuses people!
User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 21, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7552 times:

Quoting Leskova (Reply 20):
And, yes, times do change - for a long time, back-to-back ticketing was absolutely no problem, because there was no way for airlines to track it... there is now, and it's only a matter of time before agencies do start getting into trouble because of it.

They could track it 4 years ago, and still, no ADM.

They do it themselves.

Call Delta and ask if you can book 2 tickets with Sat night stay. See what they say.

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1787 posts, RR: 2
Reply 22, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7529 times:

Quoting CPHGuard (Reply 5):
They are probably safe enough, but would you be satisfied if you booked a ticket with KLM, and suddenly you found yourself onboard Air Afrique ?

What's wrong with RK I have flown them in thea past and felt thier service was up to par with any other airline. THey are not around now but if they were and I were going to Ghana and the fare was good I would be on them now.



The only valid opinions are those based in facts
User currently offlineLO231 From Belgium, joined Sep 2004, 2392 posts, RR: 23
Reply 23, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7529 times:

Quoting Leskova (Reply 20):
And, by the way, yes, times do change: for a long time, airlines did not have to inform their customers on what airline they'd actually be travelling... but that's changed...

Yes, on the itinerary. I sell BRU-ZRH-DEL/BOM-ZRH-BRU. Passenger wants Swiss because of the FF. Only at the last stage he finds out he flies with AC. Does he mind? No. He has his LX miles.

It's not the airline that has to informed the customer, it's the selling person, as myself that has to do it. And everybody does, unless you want to book through internet an don't read small prints....

Regards,
LO231



Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
User currently offlineCPHGuard From Denmark, joined Jun 2006, 254 posts, RR: 0
Reply 24, posted (7 years 10 months 1 week 6 days 4 hours ago) and read 7522 times:

Quoting FlyDeltaJets (Reply 22):
What's wrong with RK I have flown them in thea past and felt thier service was up to par with any other airline. THey are not around now but if they were and I were going to Ghana and the fare was good I would be on them now.

Nothing wrong with them. I just used them as an example. Nothing else  Smile

Regards
Thomas


25 Post contains images JGPH1A : I think the rule applies to charters now as well, at least it does in France after a series of incidents with Egyptian and Tunisian charter carriers
26 LO231 : At the time of booking, we don't know the operating carrier, I'm afraid... Pretty tough, hey? Besides, the departure and arrival are counted as trave
27 JGPH1A : The rule in France is that the carrier has to be named at time of booking. It's a new rule, came in this year. Tour operators have to provide the inf
28 LO231 : Yes, so TUI will provide the name Jetairfly.com and the passengers to Turkey will fly with Corendon. But the change will be mentioned 2 weeks before
29 Post contains images Leskova : Looks kind of strange in one of your competitor's systems... 1 SK9674Y 20JUN 2 VNOCPH SS1 1250 1330 /DCSK /E OPERATED BY 2M FOR BT But, hey, it gives
30 Post contains images LO231 : It gets worse everyday!!! You know we could do much with paper tickets' reissues and such.. In the era of ETKT not much can be done for a pax that fo
31 Post contains images Leskova : Just had a look into Galileo and AMadeus as well... Galileo: ‡N1Y4 1. SK 9674 Y 20JUN VNOCPH HS1 1250 1330 O E OPERATED BY 2M FOR BT ARRIVES CPH T
32 Post contains images LO231 : And all some will see, is the SK once the booking has been made... I pass it to one of my colleagues who likes to deal with it... I'm quite an expert
33 JGPH1A : Frank, You could use the RTSVC or (better) the RTSVI (better because I designed it, hehe) - gives full CSH disclosure including flight numbers. RP/NCE
34 Post contains images Leskova : I did... ... what you see in post #31 below the Amadeus sell response is an RTSVC response I copied/pasted in here... ... I'll have to take a look at
35 JGPH1A : Shut up, shut up - they'll hear you ! It was, shall we say, inspired by a similiar competitor's offer. Ahem. But it's MUCH prettier than theirs, and
36 Post contains images Leskova : I think I'll try to remember not to mention that to my friends at Sabre... And that alone is one of the reasons why I still think AMA is better for s
37 Post contains images JGPH1A : Yes well we like to think so too, although we wouldn't stoop to the level of actually saying it And if we happen to be consuming their midday repast
38 Post contains images LO231 : Yes, it's forbidden to talk Jibberish here. Regards, LO231
39 Bh4007 : I have to say that I would be a bit put out if I had chosen a specific airline (i.e not just search for the cheapest ticket) for a specific reason and
40 Post contains images JGPH1A : Oi ! Cultural insensitivity ! I protest. Actually, if jibberish was forbidden on a.net, 98% of posts would have to be deleted Yes, but spoddy anoraks
41 Post contains images LO231 : I just had this funny conversation with a customer that had "Touristik Airlines" printed all over his documents for a trip to Turkey.. He tried to be
42 Post contains images JGPH1A : err, who ? I haven't heard of them - are they German ? I think I'd have felt a bit like your traveller if someone told me I was flying on Corendon Ai
43 CPHGuard : I agree with you on this. Should it however be changed to f.ex. Lufthansa, or BA, i wouldnt mind very much, but a (to me) totally unknown carrier is
44 Post contains images CPHGuard : BTW. I just checked Moldavian airlines website. They operate 4 aircrafts 1 Sabb 340B 2 Saab 2000 1 Fokker 100 So i'll be flying on their only jet Rega
45 ORDagent : Thanks for the goodness! This (very) poor travel agent thanks you! As far as the CRS go they all suck in some way or another! forced pricing in sabre
46 Post contains links and images Leskova : ... and here she is... View Large View MediumPhoto © Florian Kondziela We just got ATSE/Sabre Air (the new pricing system) about two weeks ago -
47 LO231 : Well, that's what I did. I didn't find pitures of touristik on A.net, googled it, and it cam up with Corendon, which I knew. They operate many charte
48 Post contains images OV735 : No need to worry. I believe their aircraft usually land intact, and I'm sure their onboard menu does not include fried cockroaches or pig food. IIRC,
49 Jetdeltamsy : No, an SK flight code is not required. SAS can put you on any carrier of their chosing. Aeroflot, Air Afrique (if they were still around), ANY CARRIE
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