DeltaShuttle From United States of America, joined May 1999, 319 posts, RR: 0 Posted (15 years 3 weeks 5 days 13 hours ago) and read 892 times:
American also did something really nice for its passengers recently, which in my opinion more than makes up for its actions in the Peruvian President Incident. A flight left the gate and was on hold for more than half an hour. Passengers were getting irrate, but the crew went into action. The pilot apologized to the passengers and told them that he would not have left the gate, had he known that the passengers were going to be stuck on the ground. After that, the flight attendents distributed drinks and magazines to the passengers. In the next hour, the pilot informed the passengers every ten minutes on what he knew about the situation. He was even able to get BOTH American and Continental to hold their flights to London, so his passengers would not miss their connections. (I hope Northwest is paying attention.) After the flight, the passengers thanked the pilot. Bravo American Airlines! This is exactly the kind of behavior we need to see more of from airlines.
Fiveholer From United States of America, joined Jun 1999, 1013 posts, RR: 15
Reply 4, posted (15 years 3 weeks 4 days 23 hours ago) and read 890 times:
Hehe, sounds familiar, I was flying back to TUL from Grand Cayman, we were on the last leg from DFW to TUL, there were storms in the area and we sat at the north end of the runway for at least an hour! THEN.......the wind switched so we had to taxi down to the south end of the runway and get in line AGAIN!.....took about another half hour! I was wedge in a middle seat in coach! UGH.......Going to St. Thomas the week after the 4th of July....hope nothing like this happens again!
Lufthansa From Christmas Island, joined May 1999, 3204 posts, RR: 10
Reply 5, posted (15 years 3 weeks 4 days 22 hours ago) and read 890 times:
i am certainly glade to hear that AA has some really good people going to some lenght to try and do their best. With companies of that size, its so easy just to be treated as a number. But then again, its all about people isn't it. Who you hire, and will they take the iniative and go the extra mile.