Toulouse From Switzerland, joined Apr 2005, 2761 posts, RR: 57 Posted (9 years 5 months 5 days 14 hours ago) and read 5051 times:
Here in Europe anyway, over the past few years (probably thanks to the low-costs) most mainline carriers permit changed to booked tickets. For example with Aer Lingus they allow changes to any reservation (paying a small penalty of between €35 and 50) plus any fare difference. British Airways, seem to allow the same. All this even on their lowest fares. Spanair also permit changes. Even Air France seem to be "slowly" copping on and seem to allow changes on most of their fares, even some slow ones.
My wife and I totally messed up our most recent flight reservations, but as its a promo fare (not the cheapest flights anyway for a 45 minute flight at around €250 per pax), but we need to change dates. Went to IB desk at Toulouse airport, they said no modifications allowed (fare enough, as if you do click on the option "tarifas" online you can see no changes or reimbursements allowed). Should these sort of things not be made clearer on their website. Anyway asked the women at the handling agent's desk for IB in TLS is there was any point in phoning IB, she said give it a try, but knowing IB you'll just be waisting your time and money on the phone call... True, I spend 40 phoning and got no answer, so sent an email 48 hours ago, and obviously still no response.
Anyway, my question is why do "some" airlines make it so difficult to change reseravtaions. I mean what's the difference to them (in our case the flight are still about 3 weeks away, flight we are taking and flight we want to take all appear to be fairly empty still), so why won't the change, charge us a penalty, earn some extra money and keep the customer happy. As to be honest, given the other airlines are offering often cheaper fares and allow passengers this added value and customer frindly service, I really think I'd tend to avoid flying IB in the future, which is a pity as this particular route I ofetn fly is flown by Air Nostrum and the service is excellent.
I'm aware of that Bjornstorm, but 2 replies:
A. The airlines implementing this silly, pointless outdated policy should make it more clear when one is booking on their website.
B. I'm mainly asking 2 questions:
B.1. What does the airline make out of this inflexibility?
B.2. With many national carriers allowing full flexibility to change accross all their booking classes/fares, why don't other airlines such as IB come onboard and follow the example. In future, if I have a fare for the route I want of for example €250 by IB with no flexibility and a BA or EI fare for example at the same price even flying via somewhere else but which offers full flexibility as they do, or AF direct on the same route offering felxibility, why would I choose to fly IB the next time given their inflexibility?
Trekster From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 5 months 5 days 14 hours ago) and read 5025 times:
We always ask passengers when making a booking to make sure all the information is correct, and that they have fully read all the terms of the booking before they. Hence why on BA.COM you have to click a tick box to conf all this.
I just went to IB's site, and after finding how to get it in english made a dummy booking up to the payment page. It is not clear where the rules are though, you have to click SAVING. I do agree you have to make it fully clear the terms and conditions of the booking, This site does not do that. I had a good look thru the page before clicking saving and the rules popped up.
It does need a good re-design.
has stated, all airlines have bookings you can amend free, or with a fee, or that are non cng. Nearly all of BA's domestic and Euro fares are now changealbe since the fare structure change, and im sure i heard a rumour IB were thinking of a change, but doubt they will
FlyCaledonian From United Kingdom, joined Dec 2003, 2221 posts, RR: 3
Reply 4, posted (9 years 5 months 5 days 8 hours ago) and read 4944 times:
You stated it was a promotional fare? Well generally any promotional fare is non-changeable. As for not being notified about that, it's up to the customer to read the conditions of carriage. As the old adage says, buyer beware.
Dutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 56
Reply 5, posted (9 years 5 months 5 days 8 hours ago) and read 4938 times:
IB has a long standing reputation for "pax-unfriendly" rules and less than accommodating customer service......that being said, the fact that some other EU airlines may be changing their policies concerning discounted and promo fares and dates changes does not mean that IB is following.
I really cannot believe that I am taking Iberia's side in this matter, but you sadly made a mistake when buying a non-refundable ticket with the incorrect travel dates. You ask why IB does not want to collect a fee from you to change the ticket....the answer is that IB wants you to purchase a new ticket and pay the fare again. Thats the reality.
It really is a shame, and mistakes do happen, but I would not count on IB helping you out with this situation.
SULUK From Switzerland, joined Jul 2005, 115 posts, RR: 1
Reply 6, posted (9 years 5 months 5 days 8 hours ago) and read 4919 times:
Low fare > no flexibility - high fare > flexibility. It's as simple as that.
You claim that IB should charge a rebooking fee and change your travel dates but this is obviously not allowed at your chosen fare.
If IB did agree to charge you a rebooking fee and in exchange modify your travel date, this would not be fair towards other passengers who have paid a much higher fare that is fully changable. They paid more in order to have the flexibility.
Airlines want you to buy an expensive ticket with full flexibility if you might need to change your dates/flight. For those who only care about cheap fares, carriers offer fares that are less (rebooking against a fee/fare difference) or not (like your ticket) flexible.
Toulouse From Switzerland, joined Apr 2005, 2761 posts, RR: 57
Reply 7, posted (9 years 5 months 5 days 7 hours ago) and read 4891 times:
Quoting Dutchjet (Reply 5): You ask why IB does not want to collect a fee from you to change the ticket....the answer is that IB wants you to purchase a new ticket and pay the fare again
Unfortuantely deep down I know that.
Quoting SULUK (Reply 6): Low fare > no flexibility - high fare > flexibility. It's as simple as that.
It's NOT as simple as that, as most the carriers I fly (inlcuding national/large Europan carriers) now allow you to change bookings, NO MATTER how low the fare is.
I'm NOT disputing this. I have travelled a lot over many years and know they way fares work (well I understand them as much as anybody). My point IS, many large carriers are realising that this system does not work and are dropping it.
Anyway, I didn't post this to get answers as I know the reasons (I phoned IB for a while... give me an excuse forthem not answering in 40 minutes...) then emailed them and left it at that as I know what their answer will be). But my point is "Why should one continue flying with airlines with these outdated policies while other airlines competing on the same routes offer a more modern/flexible approach).
ANstar From United Kingdom, joined Nov 2003, 5538 posts, RR: 6
Reply 8, posted (9 years 5 months 5 days 7 hours ago) and read 4884 times:
quote=Bjornstrom,reply=1]B.2. With many national carriers allowing full flexibility to change accross all their booking classes/fares, why don't other airlines such as IB come onboard and follow the example.[/quote]
BA only introduced this about a month or 2 ago. A lot of national carriers are doing this, but there are also alot NOt doing it. I;m sure they will change in good time
No it wasn't clear. Have you even bothered taking a look at iberia.com booking system before posting your reply? At least another poster (Trekster) went to the trouble of checking it out before posting.
Again, and some of the responses are starting to get on my nerves, I'M NOT SAYING "Oh, this is so unfair, the computer didn't tell me!". All I'm pointing out is that I feel this is a rather outdated policy and as many big carriers are becoming more flexible, will other/all follow suit?
BDKLEZ From Ireland, joined Jun 2005, 1735 posts, RR: 9
Reply 12, posted (9 years 5 months 4 days 22 hours ago) and read 4779 times:
Quoting Toulouse (Thread starter): Went to IB desk at Toulouse airport, they said no modifications allowed (fare enough, as if you do click on the option "tarifas" online you can see no changes or reimbursements allowed).
Leskova From Germany, joined Oct 2003, 6075 posts, RR: 68
Reply 13, posted (9 years 5 months 4 days 15 hours ago) and read 4755 times:
Toulouse, the main problem here is one of perspective: fact is that however outdated you might consider IB's conditions regarding this fare, their conditions are, in fact, still quite standard: it's the airlines permitting date changes for a nominal fee with all fares that are offering something quite a bit above standard.
I work with fares the whole day, and rules like "NO CHANGES PERMITTED" are still pretty much standard throughout the lower range of prices... and just like in other industries, you simply don't put a banner on your website pointing out what the others offer that's better than what you offer... you put up a notification banner when you're the one that's offering something better.
In this case, IB only offers what's really standard amongst airlines, so the information within the fares (the "tarifas" section you mention) is quite enough.
Would it be nice if they'd point out the inflexibility of a fare more openly? Sure it would... but they'd be shooting their own foot while doing so: a lot of passengers wouldn't go looking for a fare offering flexibility, but they'd go looking for a different carrier - lost business for IB.
Leskova, and I'm not being sarcastic here, I do appreciate your reply. While I appreciate this is still fairly standard, I just think it may be a good idea for airlines to become more flexible as other airlines are doing so. I suppose the passenger who takes one flight a year for their summer holidays, well it doesn't really affect them, as they tend to book their 2 weeks well in advance and rarely change. But as a frequent flyer, which is my case, I am well aware of fares, and have battled with illogical policies implemented over the years. I'm not a fan of the lo-co's, but admit they have had a positive effect on airlines for travellers in general. In the past few years I have stuck to Aer Lingus when possible simply as they allow changes on all fares (and even when they didn't, their "friendly customer services" was usually good enough to achieve a change of dates even before it was allowed. On internal flights within Spain I have started using Spanair, and one of the main reasons is that they offer flexible low fares. I see British Airways also now offer the same flexibility, and while I haven't flown BA for a number of years, I'd probably end to use them more now for this flexibility. Even the route I've booked on which AF also fly, I did a fake booking on the same dates for the route in question which worked out about €20 more expensive, checked their terms and saw I could change dates of travel before departure for the standard change pently and fare difference. Nevertheless, AF do still have certain fares (mainly the ones booked well advance that still don't allow modifications, but most of their fares now seem to permit changes. Also why airlines have to be so confusing I don't know. Just did a fake reservation with Swiss ZRH-DUB-ZRH picking the dates with the lowes fares, checked conditions and this is what I got:
FOR L- TYPE FARES
TICKET IS NON-REFUNDABLE.
CHANGES NOT PERMITTED.
Not very clear for the average passengers. I suppose it's just the layout and means no changes.
Many airlines are also doing away with the minimum stay and/or obligatory Saturday night stay thing.
My point is more so: do you think airlines should/will follow other majors who are now offering fully flexible fares?
N.B. Please, nobody else answer me telling me that it's "clear". Thanks!