LordOfTheFlys From United States of America, joined Sep 2000, 79 posts, RR: 0 Posted (14 years 3 weeks 3 days 18 hours ago) and read 1375 times:
I do not want to spark a lot of hot emotions here, all though I think it is inevitable. Just a question for the people that don't like Delta. Why not? Is there something I don't know? Or is it one of the "I hate it because everyone else likes them" situations? Personally I like Delta and every employee that works for them that I have spoke with loves the hell out of the company. Forgive me if this causes and any quarrels or bickering. Again this is not meant to be an argument, I just want to know what, if anything, I don't know about Delta.
Adam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2
Reply 3, posted (14 years 3 weeks 3 days 16 hours ago) and read 1272 times:
I dont really fly them much, Ive never really had a problem with them except their planes have little for pitch. Well my friend flew DL from JAX-DFW-OAK and SFO-ATL-JAX, well on the way there his flight was delayed about 2 hours cause of mechanical problems, on the way back he was to fly the same routing in reverse, but his flight was cancelled so they had him fly out of SFO about 4 hours later. Well, he asked the ticket agent for a meal voucher since the flight wasnt for another 3 hours or so, the agent said "they will feed you on the plane". He flew on an L1011 from SFO-ATL which he said was in very poor condition, seats were like granite and mean flight attendants, he didnt like the food much either. Also my friends mom flew JAX-DFW-SFO-DFW-JAX 2 of her flights were delayed about 2 hours.I would try out their service again to see what it was like, but yall know that its hard to fly another airlines once you have elite status with another airline.
TEDSKI From , joined Dec 1969, posts, RR:
Reply 5, posted (14 years 3 weeks 3 days 9 hours ago) and read 1238 times:
On 1 Nov 2000, Delta Express is pulling out of ALB because of too much competition from Southwest on the ALB to MCO route. Southwest has 3 daily non-stop flights to MCO using their new 737NGs vs. Delta Express which has only 1 daily non-stop flight using the 737-200. Delta here in ALB has 2 or 3 daily flights to hubs CVG and ATL which are getting booked quickly.
SEVEN_FIFTY7 From United States of America, joined Sep 2000, 957 posts, RR: 4
Reply 6, posted (14 years 3 weeks 3 days 8 hours ago) and read 1240 times:
My reasons for my dislike for DL are probably the same reasons why people don't like any given airline.
I've flown them at least on seven occassions and must say, that at least one or two of their FAs were extremely rude to me and my friends on five of those flights. The customer service people here at Kennedy don't seem to have a clue about anything. You ask them the status of a particular inbound flight and they make up something out of thin air. But to top if off, we were denied boarding at LGA for a flight to Tampa because it was oversold. Granted we were pushing it close to the deadline for checking in, but they said they would just put us on a later flight (which ended up being delayed 2 hours because of "weather in TPA). Upon arrival in Tampa, I asked my relatives whether it had rained real bad or something within the past 4 or 5 hours. They said, "no it's been just lovely all morning." This tells me an untruth was involved in that delay. I shouldn't have even been on that plane anyway because in my opinion, I shouldn't have been denied boarded on the original Tampa flight. And then, on that flight, they somehow sent our luggage to ATL with a few wedding presents in them. I did not get the bags until three weeks later which was well after the wedding in TPA.
Incidences like these do not win any "favorite airline" consideration from me. I refuse to give Deltaflot more chances.
Ctbarnes From United States of America, joined Mar 2000, 3491 posts, RR: 50
Reply 7, posted (14 years 3 weeks 3 days 8 hours ago) and read 1226 times:
I've said this before, and I think this bears repeating. Nothing is going to be loved by 100% of the population. Say you have 300 people on a 747. Some might find the service on that flight very good, others awful, some may board being stressed out and nothing will please them, others may be in a partying mood and aren't too concerned about the food or the movie.
In short, different people are going to react differently. I know enough airline employees to know nobody sets out to provide bad service. I think the vast majority of people who work for airlines and are in contact with the customers genuinely want to provide good service, and I think how we the passenger approach and deal with them has a significant bearing on how we are treated. Something as simple as saying "please" and "thank you" goes a long way in the air (and as someone recently suggested turning to the F/A at the back of the plane to say "thank you" at the end of a flight is something that makes their day! I tried this last summer and I wish I had a camera to show you the surprise on their faces).
I know DL has been trying hard in recent years to mend fences after the Ron Allen debacle, and everything I have heard is they are making progress. I do admit though I haven't flown them of late but would not hesitiate if they offered the lowest fare to wherever it is I may be going.
The customer isn't a moron, she is your wife -David Ogilvy
DeltaRNOmd-80 From , joined Dec 1969, posts, RR:
Reply 11, posted (14 years 2 weeks 2 days 22 hours ago) and read 1161 times:
LOL, same here Delta777-XXX.
I like Delta. Their FA's are nice and ATL is a great hub. The only problem is that on some older planes, like md-90, 727, 732, 757, the insides are kind of dirty, but I experienced this on a UA 757 as well.