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Personal Situation On Virgin, How Should I Handel?  
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Posted (8 years 2 months 1 week 4 hours ago) and read 6729 times:

Hey everyone, my friend just flew out from LAS to LHR on VS. He was stupid I know, but, he checkd his brand new lap-top in and when he arrived in LHR, his lap-top bag was empty. They just left the cords for it and batter pack. (Stupid theifs by the way) How should this be handled? Does he need to report it to Virgin Atlantic and thats it? Or does it need to be with TSA? LAS? LHR?


Thanks in advance  Smile

P.S. Remember, I already mentioned he was stupid to check it in and not carry it on so lets keep the harsh comments to a minnimum. He is still at LHR for another 2 months so he can check up on things there.


QXatFAT


Don't Tread On Me!
31 replies: All unread, showing first 25:
 
User currently offlineBritPilot777 From United Kingdom, joined Apr 2004, 1075 posts, RR: 2
Reply 1, posted (8 years 2 months 1 week 4 hours ago) and read 6714 times:

Since when did they do LAS to LHR?? Thought it went in and out of LGW??

Did he make a report of it when he landed?? Probably would have been the best way of going about it, contacting VS might be useless but I can't see it helping to much.

BP777

btw - damn that was a stupid thing to do!! Big grin



Forever Flight
User currently offlineB6JFKH81 From United States of America, joined Mar 2006, 2882 posts, RR: 7
Reply 2, posted (8 years 2 months 1 week 4 hours ago) and read 6697 times:

I would definitely report this to Virgin's Baggage Service Department. Considering the flight originated in LAS, it may be a good thing to also see if the TSA has a reporting system for lost/stolen property that went through their hands...maybe a fill-out report or something on their website.


"If you do not learn from history, you are doomed to repeat it"
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 3, posted (8 years 2 months 1 week 4 hours ago) and read 6669 times:

Quoting BritPilot777 (Reply 1):
Since when did they do LAS to LHR?? Thought it went in and out of LGW??

Okay sorry my bad on that one. He said he flew to London. I should have been the smart one and say LGW aaahhhh! lol

Quoting BritPilot777 (Reply 1):
btw - damn that was a stupid thing to do!!

Haha  Wink

Well he has already reported it to VS when he got his empty case. Then they said he needs to report to LGW, then they said to the London or whatever Police not the airport, then they said TSA, then they said LAS. So he is getting the run around right now. He has something in with just VS as of right now and waiting for a response from them and me to what to do next. I am thinking TSA. He knows he wont see the lap-top again but maybe somekind of payment to another one or something. I told him also to contact Apple and tell them that his lap-top was stollen and if someone tried getting a service or parts for it with the S# that it is a stolen lap-top

Thanks you guys
QXatFAT



Don't Tread On Me!
User currently offlineLeezyjet From United Kingdom, joined Oct 2001, 4041 posts, RR: 53
Reply 4, posted (8 years 2 months 1 week 4 hours ago) and read 6628 times:

There isn't a huge amount he can do except what he has done, and reporting it to the Police, although the Police in the UK won't be able to do anything either. If he has travel insurance, he will have to claim back from that to cover the loss.

The airlines standard rate of pay for a loss is about $25/kilo IIRC which isn't going to replace a laptop, but that is a standard IATA rate.

I know for a fact that that laptop will still be in the US. The guys over here in the UK are watched like hawks with hidden cameras everywhere in the baggage make up areas, and lots of beady eyes watching them out on the ramp.

Sh!tty thing to happen, but thats life.

 Smile



"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 5, posted (8 years 2 months 1 week 3 hours ago) and read 6518 times:
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Since the laptop is new, did he have it equipped with Apple's Lo-Jack system? If so, Apple can track the whereabouts of the computer and get the correct authorities involved. It is their new theft prevention system but it does not come standard... he should definately give Apple a call.

User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 6, posted (8 years 2 months 1 week 2 hours ago) and read 6458 times:

Yes he has the Lo-Jack system or something like this he mentiond. He said he had no time to get it installed right away because of buying it just a few hours from an Apple Store before his flight to LAS on HP. He had the laptop on the plane with him to LAS.

Quoting Leezyjet (Reply 4):
The airlines standard rate of pay for a loss is about $25/kilo IIRC which isn't going to replace a laptop, but that is a standard IATA rate.

Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.



Don't Tread On Me!
User currently offlineLutfi From China, joined Sep 2000, 774 posts, RR: 0
Reply 7, posted (8 years 2 months 1 week 1 hour ago) and read 6320 times:

Best thing to do is to report to VS baggage services and the police. Then make an insurance claim.

Virgin have no liability beyond the 20USD/kg. Otherwise everyone could claim "my diamonds/ notebook/ whatever were stolen, please pay up" and airlines would lose even more money...


User currently offlineYellekc From United States of America, joined May 2006, 30 posts, RR: 0
Reply 8, posted (8 years 2 months 6 days 18 hours ago) and read 6062 times:

Sorry to join the chorus, but damn, he let that practically brand new laptop out of his sight? If it was me, I wouldn't of let the thing get more than an arms-length away for the first few weeks. I love getting new gadgets ( Just got a Nintendo DS Lite Big grin , it will make my economy class flights across the pacific more bearable.)

Hate to sound pessimistic, but I think he should just accept the loss and file a claim if he has any insurance. I foresee a bunch of phone calls with people giving him the runaround, endless forms needing to be filled out, and in the end absolutely nothing being done. The thief will probably have sold the laptop to make some money, and your friend will have a few more grey hairs.


User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 9, posted (8 years 2 months 6 days 17 hours ago) and read 5984 times:

Quoting QXatFAT (Reply 6):
Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.

No, he shouldn't. Airlines will apply their standard liability to it, unless he paid for additional insurance, available at check-in. Otherwise, it's just a standard baggage pilferage.

Four years ago, I had a brand-new bottle of CK One stolen out of my carry-on bag that ATA made me check-in ("no room in the L1011 sir") which really pissed me off. When I went to baggage claim in SJU, ATA baggage service actually asked me what my bag weighed - I said about 6kgs, and the guy said "no, i think it was closer to 20kg sir", with a wink...! Net result was $20 per kg, so I ended up with $400 cash, PLUS a $200 transportation voucher, "for the inconvenience". Madness! All that, for a $40 bottle of CK One....

Ahh, air travel, back in the day............!

Btw - did I mention, checking-in a laptop is really dumb...?  Wink


User currently offlineLeezyjet From United Kingdom, joined Oct 2001, 4041 posts, RR: 53
Reply 10, posted (8 years 2 months 6 days 14 hours ago) and read 5791 times:

Quoting QXatFAT (Reply 6):
Well should he not get paid for more considering that it was not misplaced but stolen! I mean come on. Laptop not in its laptop case all of a sudden? Come on.

No, the airline is not required to stump up the full cost as Lutfi said - thats what travel insurance is for - but if you read the small print on most policies even they won't stump up the cost of a laptop. In the UK, he could claim off his home contents insurance, not sure if you can do that in the US though.

A laptop is permitted to be taken on as handluggage in addition to the standard 1 piece allowance, so what on earth possesed him to check in a brand new laptop in it's bag ?. If it had been in a suitcase, chances are he would still have it, but come on, a laptop in a laptop bag in the hold........

 crazy 



"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
User currently offlineStandby87 From Switzerland, joined Jul 2001, 536 posts, RR: 3
Reply 11, posted (8 years 2 months 6 days 12 hours ago) and read 5630 times:

A colleague had his laptop stolen from between his legs whilst he was queueing for check-in at Bogota.

It can happen anywhere - the professionals are good.

But in this case, I don't expect VS to cough up more than regulation.
The rest will have to be covered on Insurance.

I just can't believe that someone actually checked-in a laptop ON ITS OWN.

Are you sure this story is true?


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 12, posted (8 years 2 months 6 days 12 hours ago) and read 5620 times:

Quoting QXatFAT (Thread starter):
Does he need to report it to Virgin Atlantic and thats it?

He needs to report it to Virgin and he needs to file a police report.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineTCXDegsy From United Kingdom, joined Jan 2006, 517 posts, RR: 1
Reply 13, posted (8 years 2 months 6 days 12 hours ago) and read 5577 times:

Quoting Jetdeltamsy (Reply 12):
He needs to report it to Virgin and he needs to file a police report

And then submit a claim to his insurers



next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 14, posted (8 years 2 months 6 days 6 hours ago) and read 3804 times:

Quoting Standby87 (Reply 11):
Are you sure this story is true?

Oh yeah sorry I am known to be such a big lier! No! Why would I post this if it wasnt real? My friend is now a student for another few months with no laptop having to go to the library to use a computer now for papers.

Quoting Jetdeltamsy (Reply 12):
He needs to report it to Virgin and he needs to file a police report.

Now what can the police do? Does that just mean the London police or also the Vegas police? Do not these places have cameras everywhere to see where exactly it was taken at? It sucks to know that there are some horrible people messing around with luggage. (note that I said "some" not all)

I remember just on my RG flight from GRU-MAO (memorable trip on the MD-11  Sad )someone opend up my suitcase and grabbed the loose bags of pistachios and ripped open a nice assortment of nuts and just grabed out the pistachios. I thought that was pretty lame. Somone that works for RG must have a big fettish for the pistachios.



Don't Tread On Me!
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 15, posted (8 years 2 months 6 days 5 hours ago) and read 3484 times:

Quoting QXatFAT (Reply 14):

Oh yeah sorry I am known to be such a big lier! No! Why would I post this if it wasnt real? My friend is now a student for another few months with no laptop having to go to the library to use a computer now for papers.

I dont think anyone is accussing you of being a liar - we are all just amazed that someone checked a laptop computer - its asking for a problem. While its sad that your friend is without his laptop (I got though school without a laptop, and I lived) you really cannot expect Virgin (or any other airline) to replace it simply because it got lost in the system.

As many have stated before:

1. File a report with Virgin and collect whatever compensation that they are willing to offer.

2. File the police report to create a record of the robbery (even if the London police cannot do anything, a record is created of the event).

3. File an insurance claim, if you he has travel insurance (or another type of insurance that would cover the loss.)

4. Save up and buy a new computer, because thats the end of the story.


User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 16, posted (8 years 2 months 6 days 5 hours ago) and read 3330 times:

Quoting Dutchjet (Reply 15):
(I got though school without a laptop, and I lived)

Just remember he is over seas and his communication is via e-mail rather then paying for phone calls. The exchange from the USD to BP is not so good for us Americans. He is a theater major so is constantly haveing to write reports on plays being seen from 8 to 5 every day.


I understand that this is kind of a lost cause but just such a crap shoot of a thing to happen. (Yes he is stupid for checking it in I know) But one of the things he said that makes a point is...The VS bagage ladie told him "Are you for real? You checked in a laptop on the plane? How smart was that?" And his response was, "Oh I am sorry...Am I to expect that when I check something in of some kind of value in with Virgin, I should expect that one of you guys will steal it?" I kind of laughed when I heard this because she was asking for it.



Don't Tread On Me!
User currently offlineCPHGuard From Denmark, joined Jun 2006, 278 posts, RR: 0
Reply 17, posted (8 years 2 months 6 days 5 hours ago) and read 3262 times:

Hey guys...

In January i was in Miami, and i flew with AF from CPH and CDG.

I didnt bring my watch, because i was going to buy a new Breitling on the trip.
I was going to buy my new watch in St. Maarten were we would be sailing to at the end of the week.
After a couple of days, i realised it was annoing not to have a watch so i bought a 20 dollar watch.
Then i St. Maarten i bought my new Breitling.

When we arrived at CPH after the return trip i noticed my bag had been opened, and the Breitling had been removed.

What the thiefs didnt notice was, that the Bretiling WASN´T in the box. The Breitling was on my arm, and the thiefs stole the 20 dollar Timex, i had put in the Breitling case.
It was a little sad, to lose the original box for my new watch, but i couldnt help laughing a little bit over the thiefs, that thought they stole a 5000 dollar watch, and got a 20 dollar one.  Smile

Regards
Thomas


User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 18, posted (8 years 2 months 6 days 5 hours ago) and read 3223 times:

Quoting CPHGuard (Reply 17):
In January i was in Miami, and i flew with AF from CPH and CDG.

I am sorry, but I must ask, if you were in Miami, how did you fly from Paris to Copenhagen?

And, you were very lucky indeed.


User currently offlineCPHGuard From Denmark, joined Jun 2006, 278 posts, RR: 0
Reply 19, posted (8 years 2 months 6 days 5 hours ago) and read 3180 times:

I flew CPH-CDG-MIA-CDG-CPH, with AF.

And yes, i was VERY happy, and lucky  Smile

Regards
Thomas


User currently offlineBestpilot From United States of America, joined Apr 2006, 100 posts, RR: 0
Reply 20, posted (8 years 2 months 6 days 5 hours ago) and read 3145 times:

Quoting QXatFAT (Thread starter):
How Should I Handel?

I bet if your friend finds his computer, he'll be singing the Handel Messiah.


User currently offlineRikkus67 From Canada, joined Jun 2000, 1631 posts, RR: 1
Reply 21, posted (8 years 2 months 6 days 5 hours ago) and read 3105 times:

OK, I think we all need to give Sir Drama Major a break! If he is a person who is not used to air travel, and the way airlines and airports work, then a little empathy is in order.

Now, that said, I have to concur with the majority of responses here. The airline is only going to pay pennies on the dollar for any type of claim, regardless of the value of the item lost.

HOPEFULLY, the laptop might eventually show up, but the chances of that would be, realistically, in the negative numbers...

to lighten the mood around here:

Reminds me of my dear friend Susan K. who didn't know she could NOT bring fruit grown in the USA for export...BACK into USA "to save money on food while we're on vacation..." ...at least we didn't have any...umm...irregularity problems when we got to our destination.



AC.WA.CP.DL.RW.CO.WG.WJ.WN.KI.FL.SK.ACL.UA.US.F9
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 22, posted (8 years 2 months 6 days 4 hours ago) and read 2907 times:

Quoting Rikkus67 (Reply 21):
OK, I think we all need to give Sir Drama Major a break! If he is a person who is not used to air travel, and the way airlines and airports work, then a little empathy is in order

Yes thank you. The only other flight he has been on is with me from SFO-SEA on UA when both of our familys went on a Washington golf trip.



Don't Tread On Me!
User currently offlineLeezyjet From United Kingdom, joined Oct 2001, 4041 posts, RR: 53
Reply 23, posted (8 years 2 months 6 days 4 hours ago) and read 2803 times:

If he is going to file a Police report, that usually needs to be done within 24 hours, so he may have missed the boat on that one too.

 Smile



"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
User currently offlineVC-10 From United Kingdom, joined Oct 1999, 3701 posts, RR: 34
Reply 24, posted (8 years 2 months 6 days 4 hours ago) and read 2803 times:
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Quoting QXatFAT (Reply 16):
I should expect that one of you guys will steal it?"

Virgin do not have their own baggage staff or even check-in staff for that matter in the US, so it will not be Virgin staff who stole it.


25 Jetdeltamsy : The police report is what gives you grounds to a) sue the airline and b) file a claim with your personal insurance company. It gives the claim legal
26 AR385 : I have a different position here. First, it does not matter if he checked in a laptop or a rooster. From the moment VS or any airline accepts the baga
27 Rikkus67 : Wow AR385... I am sure your story is more the exception than the rule! Bravo for getting your value back, but at the same time.... imagine if that hap
28 QXatFAT : It would be more of a tighter eye on these people. It would cause the airlines to actually CARE about our things. I mean these people hire thiefs and
29 APFPilot1985 : Yes, it does matter, when you buy and then use your ticket you are agreeing to a contract that says that the airline is only limited to a set amount
30 AR385 : Thanks for the Bravo I understand your point. Specially considering that my ticket was worth USD $5000 and they basically ended up paying it back. Ho
31 FlyKev : The handlers are the ones responsible fopr your baggage and not the airline. These stories are not uncommon, and im pretty sure they echo around. Face
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