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Delta Booked Me On An Iberia Air Flight!  
User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10962 times:

I was very surprised when I called Delta and spoke to a reservations specialist when they told me they were able to book me JFK to Valencia, Spain. Being that delta nor through their codeshare agreements with other airlines serve Valencia I thought I would have to take DL to either CDG or MAD and then I would be on my own from there. Nope!! DL reservations specialist booked me on DL FLIGHT #126 JFK to MAD and the shocker came when he told me my connecting flight would be on Iberia MAD to VLC I dont believe I receive any mileage credit for this segment but it's a relatively short flight and I'm happy that the trip is booked as one itinerary. What I wanted to know, being that this destination does not show up on delta's destination's map, is it common for something like this to happen with Delta and other airlines? Needless to say, I was quite happy with Delta and there efforts to get me to my destination.

47 replies: All unread, showing first 25:
 
User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 23
Reply 1, posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10958 times:

Virtually all major airlines have ticketing agreements with each other. This is not surprising at all, given that Delta has no codeshare partner in Spain.


It's a new day. Every moment matters. Now, more than ever.
User currently offlineBA From United States of America, joined May 2000, 11151 posts, RR: 59
Reply 2, posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10919 times:

United booked me on MEA when I wanted to go to Beirut this summer.

They booked me all the way from Denver to Beirut on a combined United/MEA ticket.



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 3, posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10891 times:

The pertinent fare rule for DL JFK-VLC:

Transfers:
UNLIMITED TRANSFERS PERMITTED
ONLINE ON THE PUBLISHING CARRIER.
AND - 2 TRANSFERS PERMITTED - 1 IN EACH DIRECTION
INTERLINE BETWEEN THE PUBLISHING CARRIER AND
ANOTHER CARRIER
OUTSIDE THE UNITED STATES.



International Homo of Mystery
User currently offlineDutchjet From Netherlands, joined Oct 2000, 7864 posts, RR: 57
Reply 4, posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10891 times:

Dont place so much emphasis on code shares and alliance partners - the network/legacy airlines worked together with booking and ticketing before these marketing ideas came to be and continue to do so. You wanted to go to Valencia, DL will get you there.....with its own flight to MAD and then on the most natural choice, IB, for the Spanish domestic leg. Interlining is very practical for pax and DL/IB will split the revenue from your fare via the clearing house.

Note that most LCCs do not interline - with the "newer generation" carriers, you must check to see what agreements they have in place. In this case, its advantage DL.


User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 5, posted (7 years 9 months 2 weeks 4 days 19 hours ago) and read 10842 times:

simply put, I was surprised I was able to do this flight through delta being that VLC doenst show up as a destination served.

Actually, when attempting to book JFK to VLC on DL's website you get this message "VLC is an invalid city code or cannot be booked through this web site. Please check the spelling of VLC or use the appropriate city code."

I was only able to book it when speaking to a res. specialist. anyway, why would this be?


User currently offlineDeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 13
Reply 6, posted (7 years 9 months 2 weeks 4 days 18 hours ago) and read 10834 times:

Quoting Jumbojet (Thread starter):
I dont believe I receive any mileage credit for this segment

You believe correctly. No mileage credit to Valencia for you. Perhaps if you have a OneWorld members' FF# they can credit it to that though.

Quoting Jumbojet (Thread starter):
What I wanted to know, being that this destination does not show up on delta's destination's map, is it common for something like this to happen with Delta and other airlines?

One of the advantages of the legacy carriers. My trip to Oz last week was purchased by the client through QANTAS and they were able to get me from ATL to LAX and back for the domestic portion of the trip. It even showed on my DL intineraries though I couldn't select seats or get mileage.

Quoting Jumbojet (Thread starter):
Needless to say, I was quite happy with Delta and there efforts to get me to my destination.

Glad you have enjoyed them so far. Prepare to be flamed for saying something good about Delta though.



"If you can't delight in the misery of others then you don't deserve to be a college football fan."
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 7, posted (7 years 9 months 2 weeks 4 days 17 hours ago) and read 10665 times:

two months ago DL booked me from PHL - TPA on US Airways.
no credit on miles though.

DALelite



They loved to fly and it showed..
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 9 months 2 weeks 4 days 17 hours ago) and read 10594 times:

AirEuropa in Spain has applied to be an associate member with Skyteam along with several other European airlines as well as Middle East Airlines/Air Liban. This may facilitate some connections (such as through check-in) but all of the major world's airlines can ticket you to thousands of destinations using any airline with whom they have a ticketing agreement. The benefits of an alliance include one-stop check-in, mileage credit, and lounge reciprocity.

FOUR CARRIERS TO JOIN SKYTEAM ASSOCIATE PROGRAM
Governing Board Announces First Associate Airline Candidates



AMSTERDAM, June 9, 2005 - At a press briefing following its semiannual meeting in Amsterdam today, the SkyTeam Governing Board announced the finalization of the alliance's Associate Program and named the first carriers selected to begin the joining process: Air Europa of Spain; Copa Airlines of Panama; Kenya Airways of Kenya; and Tarom of Romania. All four carriers have already begun the process of meeting the necessary operational and service standards to attain Associate status, with completion expected in 2006. The airlines will sign a SkyTeam Associate Adherence Agreement (SAAA) this summer.

"As we approach our fifth anniversary, it is fitting that we prepare to welcome the first four Associate Airlines," said Leo van Wijk, CEO and president of KLM Royal Dutch Airlines. "The Associate Program is a new tool of SkyTeam's growth strategy and will broaden the alliance's presence to several strategic regions while providing more travelers with access to our expanding network."

With access to the alliance's expanding network, the Associate Program extends SkyTeam's benefits to more passengers. As part of their involvement with SkyTeam, Associate Airlines will adhere to several key alliance programs, including:
Frequent Flyer Reciprocity: Associate Airlines will adopt the frequent flyer program of one of the Member airlines. This step will help expedite the integration process enabling passengers to get frequent flyer benefits sooner.
Lounge Access: Associate Airlines will establish bilateral agreements for passenger lounge access. By doing this, all SkyTeam Elite Plus Members, as well as international first or business class passengers holding a SkyTeam Member or SkyTeam Associate Airlines international ticket will have complimentary access to SkyTeam lounges on day of travel.
Codeshare Agreements: Associate Airlines will enter agreements for codesharing with certain SkyTeam Members. This will allow Member Airlines to serve additional destinations.
"We have worked to make sure the Associate Program will benefit everyone involved - current Members, Associates and, most importantly, our alliance customers," said Larry Kellner, chairman and CEO of Continental Airlines. "Once the integration is complete, travelers flying with a SkyTeam Member or SkyTeam Associate Airline will be able to experience the combined resources of 13 airlines across the globe as part of the consistent, high quality service that is SkyTeam's hallmark."

As part of the joining process, each candidate has been assigned a current Member to act as its Sponsor and aid in the joining and integration processes. The Sponsor will represent the interests of the Associate Airline in all decision-making situations, as well as facilitate the relationship between the Associate and the other SkyTeam Member airlines.

The Associate - Sponsor airlines are :

Air Europa - Air France
Copa Airlines - Continental Airlines
Kenya Airways - KLM Royal Dutch Airlines
Tarom - Alitalia
Each Associate Airline candidate


User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 9, posted (7 years 9 months 2 weeks 4 days 17 hours ago) and read 10574 times:

Quoting DeltaGator (Reply 6):
Glad you have enjoyed them so far. Prepare to be flamed for saying something good about Delta though.

I have nothing but great things to say about delta air lines. I know not everyone is going to like them and they are far from the perfect airline but every time I had to call or deal with a delta representative I've always gotten someone who seemed to care and was courteous.

Any way, I am excited to be flying delta air lines again over seas, this will be my 3rd european flight with delta this year and all have been fantastic. I hope to get the refurbished biz cabin this time around, and I'm even more excited to fly on Iberia for the 1st time.


User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 26
Reply 10, posted (7 years 9 months 2 weeks 4 days 15 hours ago) and read 10403 times:

do you happen to know if it is IB or Air Nostrum= Iberia regional?
DALelite



They loved to fly and it showed..
User currently offlineAlitaliaMD11 From Spain, joined Dec 2003, 4068 posts, RR: 14
Reply 11, posted (7 years 9 months 2 weeks 4 days 14 hours ago) and read 10289 times:

Quoting DALelite (Reply 10):
do you happen to know if it is IB or Air Nostrum= Iberia regional?

It'll be Iberia, MAD-VLC is done by Iberia.



No Vueling No Party
User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 12, posted (7 years 9 months 2 weeks 4 days 14 hours ago) and read 10251 times:

Quoting DALelite (Reply 10):
do you happen to know if it is IB or Air Nostrum= Iberia regional?
DALelite

MAD to VLC is on IB A320 while the return, VLC to MAD is Air Nostrum RJ

The only pitfall in combining my IB flight with DL is that paper tickets have to be issued. Its going to feel like I stepped into a time portal and went back 10 years! I cant remember the last time I had to deal with paper tickets, ughh


User currently offlineB4real From United States of America, joined Aug 2003, 2611 posts, RR: 6
Reply 13, posted (7 years 9 months 2 weeks 4 days 14 hours ago) and read 10231 times:

Quoting Jumbojet (Thread starter):
I dont believe I receive any mileage credit

Correct

Quoting Jumbojet (Reply 5):
I was only able to book it when speaking to a res. specialist. anyway, why would this be?

DL (and all the legacies) can book you just about anywhere even on other carriers, through interlining and other mechanisms. And when your itinerary is set up that way on the top level systems, your luggage can transfer automatically if applicable as well. Generally speaking, with the exception of the SkyTeam partners and flights that will carry a DL code (like the American Eagle flights in California), these can't be booked on the DL website.



B4REAL, spelled like it sounds
User currently offlineBA From United States of America, joined May 2000, 11151 posts, RR: 59
Reply 14, posted (7 years 9 months 2 weeks 4 days 13 hours ago) and read 10209 times:

Quoting B4real (Reply 13):
And when your itinerary is set up that way on the top level systems, your luggage can transfer automatically if applicable as well.

In my experience on interline tickets from the US airlines, your luggage will be checked in all the way to your final destination, but they won't won't be able to issue you your boarding pass for the other airline(s) on the itinerary.

This was my experience on United/MEA to Beirut this summer.

In the past, I've done United/KLM itineraries, but I forgot whether United was able to give me my KLM boarding passes or not. Probably not.



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 15, posted (7 years 9 months 2 weeks 4 days 13 hours ago) and read 10181 times:

Quoting BA (Reply 14):
but they won't won't be able to issue you your boarding pass for the other airline(s) on the itinerary.

This is probably the reason DL is issuing me paper tickets. When I arrive at MAD I will have to go to an IB ticket counter. I still dont see why DL couldnt issue me an E ticket for the DL segment, no big deal though. As for the luggage issue, that would be great if I simply had to check it at JFK and pick it up at VLC


User currently offlineBA From United States of America, joined May 2000, 11151 posts, RR: 59
Reply 16, posted (7 years 9 months 2 weeks 4 days 13 hours ago) and read 10131 times:

Quoting Jumbojet (Reply 15):
This is probably the reason DL is issuing me paper tickets.

Exactly. I fly UA regularly domestically and for the past few years, it's always been e-tickets.

However, when I booked this United/MEA itinerary, they mailed me paper tickets. Infact, the check-in lady at Denver was a bit surprised to see paper tickets and didn't exactly know what to do with them, she had to call her supervisor.

I am assuming that when you book an itinerary with two airlines who are each on a different booking system, e-tickets are just not possible.

MEA has not implemented e-ticketing yet (they are working on it), so United had to send me paper tickets either way.

Iberia I know has implemented e-ticketing, but their booking system probably does not hook up with Delta's booking system which is why you Delta had to issue you paper tickets.

Quoting Jumbojet (Reply 15):
When I arrive at MAD I will have to go to an IB ticket counter.

There should be a flight connections center which includes transit check-in counters for passengers connecting from other flights.

Quoting Jumbojet (Reply 15):
I still dont see why DL couldnt issue me an E ticket for the DL segment, no big deal though.

I don't think this is possible. Since it is one itinerary, it either has to be all paper tickets or all e-tickets.

I flew DEN-IAD-LHR-BEY in May with the DEN-IAD-LHR flights operated by United and the LHR-BEY flight operated by MEA. Even though the United operated flights could have been issued via e-ticketing, they issued them as paper tickets for me since the itinerary included a segment operated by another airline, MEA.

Same goes for your Delta/Iberia experience.

Quoting Jumbojet (Reply 15):
As for the luggage issue, that would be great if I simply had to check it at JFK and pick it up at VLC

Yes, they should be able to check in your luggage all the way to VLC. You won't have to worry about it anymore, but be sure to hold on to your checked-in luggage tags which DL will give you in JFK. When you check in for your Iberia flight in MAD, they will ask to see them so they can track them. This is what I had to do when I checked in for MEA in LHR.

Simply put, the reason Delta booked you on an Iberia flight is because they want your business and this is the only way they could accomodate you since they don't serve VLC themselves or through a codeshare agreement with other airlines.

Enjoy your trip! I'd love to visit Spain one day.



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
User currently offlineJumbojet From United States of America, joined Dec 2003, 1159 posts, RR: 0
Reply 17, posted (7 years 9 months 2 weeks 4 days 12 hours ago) and read 10047 times:

Quoting BA (Reply 16):
the check-in lady at Denver was a bit surprised to see paper tickets

I dont remember the last time I myself used paper tickets. The main reason I am happy I was able to do this on one itinerary is now if my DL flight arrives late into MAD and I miss my connection there should be no problem with IB putting me on another flight to VLC. With having two different itineraries and missing the IB flight because of a late arrival, I am pretty sure I'd be responsible for paying any fees for having a new ticket reissued for a later flight.


User currently offlineMalaysia From United States of America, joined Nov 1999, 3316 posts, RR: 0
Reply 18, posted (7 years 9 months 2 weeks 4 days 10 hours ago) and read 9936 times:

AA.com booked me on US from DCA-NAS before as the lowest fare compared to AA metal


There Are Those Who Believe That There May Yet Be Other Airlines Who Even Now Fight To Survive Beyond The Heavens
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 63
Reply 19, posted (7 years 9 months 2 weeks 4 days 10 hours ago) and read 9895 times:

Quoting Jumbojet (Reply 15):
As for the luggage issue, that would be great if I simply had to check it at JFK and pick it up at VLC

You might want to verify that since you'll be heading to a domestic destination in Spain. You'll have to pass through customs and immigration at Madrid, but they'll most likely have an onward baggage check outside customs. (I've never done that type of connection at Madrid, so I can't say exactly how it'll work there.)



International Homo of Mystery
User currently offlineLGAtoIND From United States of America, joined Jan 2005, 490 posts, RR: 1
Reply 20, posted (7 years 9 months 2 weeks 4 days 10 hours ago) and read 9895 times:

Why couldn't DL have booked you from JFK-CDG-VLC, with CDG-VLC on AF? Does AF not serve VLC?

User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2986 posts, RR: 8
Reply 21, posted (7 years 9 months 2 weeks 4 days 9 hours ago) and read 9835 times:

Quoting Jumbojet (Thread starter):
What I wanted to know, being that this destination does not show up on delta's destination's map, is it common for something like this to happen with Delta and other airlines?

Well of course. Interline agreements allow us to transport people to thousands of destinations we or our Skymiles partners do not serve. In many cases, joint fares exist allowing the passenger to pay a through fare instead of a point-to-point fare.

This has been common practice since the beginning of time, LONG before the idea of a Skymiles, Star or any other alliance had ever been conceived.



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineArtieFufkin From United States of America, joined May 2006, 704 posts, RR: 0
Reply 22, posted (7 years 9 months 2 weeks 4 days 9 hours ago) and read 9809 times:

This really says alot about the state of Delta and I would imagine other US carriers.

There once was a time when most airline reservation agents knew how to book other airlines interline and also separately if need be. Now it's a rare occurrence to run across somebody with experience to do this.


User currently offlineB4real From United States of America, joined Aug 2003, 2611 posts, RR: 6
Reply 23, posted (7 years 9 months 2 weeks 4 days 9 hours ago) and read 9771 times:

Quoting BA (Reply 16):
I don't think this is possible. Since it is one itinerary, it either has to be all paper tickets or all e-tickets.

If one itinerary yes. They can disjoin them and split - meaning JFK-MAD DL only, e-ticket. MAD-JFK separate res, paper ticket. BUT - one 'trip' as us passengers would call it can have luggage routed all the way, and have two itineraries with different ticket status. For example, I went GRR-DFW-MEX on AA and then MEX-SLP on VW and luggage went all the way through. AA segments were e-ticket, VW was paper.

Quoting ArtieFufkin (Reply 22):
This really says alot about the state of Delta and I would imagine other US carriers.

There once was a time when most airline reservation agents knew how to book other airlines interline and also separately if need be. Now it's a rare occurrence to run across somebody with experience to do this.

What are you really saying here? That ticketing has become advanced, and easier for the passenger?

No it is not rare. People are just lazy and don't want to call the right people to whom to book such a trip. They just want to click it on the Internet. Don't feel your flow so much here.



B4REAL, spelled like it sounds
User currently offlineKulatict From United States of America, joined Mar 2005, 120 posts, RR: 0
Reply 24, posted (7 years 9 months 2 weeks 4 days 8 hours ago) and read 9745 times:

not suprising at all... last year, i called singapore airlines for the non-stop flight, instead of UA, they booked me on AA from ICT to EWR & LAX to ICT to connect the SQ flights... during check in, AA could even get me the boarding pass for SQ's flight

25 ArtieFufkin : Call Delta and tell them you need to go to Odessa Ukraine for example. This destination will not show up on their website, unless it's a code share. 1
26 Trekster : I had fun booking a itin that included US, CO and DL as well as BA of course. These times were good for the pax.
27 IBERIA747 : I don't want to scare you, but you better have enough time for your transfer or you'll be in trouble. Delta flights arrive at Terminal 1 and all Iberi
28 VgnAtl747 : If you're on a DL coded codeshare flight, then you "should" earn Delta mileage. If your itn actually has an IB coded flight, then you are correct, no
29 Jumbojet : I have 2 1/2 hours between flights, hopefully that should be enough time even with minimal delays and if not, IB has plenty of flights throughout the
30 Post contains links ANother : Not for much longer though. Your government is going to do away with the cooperative arrangements that allowed this. From now on on-line or intra-all
31 IBERIA747 : That should be enough then. Well that's true. Maybe I exaggerated a little bit.
32 AeroWesty : How would this restrict the IATA clearinghouse from passing on the beyond city add-on to an international ticket between any two carriers?
33 WorldTraveler : DL does not have its code of AF's flights CDG-VLC. I don't know why but they don't. In that case, then the sale reverts to a standard interline fare
34 RAPCON : I hope that they got rid of the smoking sections on IB!! BTW, if you land at MAD/LEMD from the south, sit on the stbd side, and on final waive to all
35 JGPH1A : Because the website is set up to sell DL and Skyteam services only. The good ol' Deltamatic Res system is not restricted to DL and Skyteam only, they
36 ANother : Well in theory it doesn't, but at the moment (and using the tread starters journey) IB and DL have agreed through IATA on the fare for the interline
37 Jetdeltamsy : It says..."The Department tentatively found that airlines can establish interline fares without IATA conferences and that international alliances hav
38 Aisak : 2 reasons. First and foremost because they are not AF's flights. They are operated by UX and AF puts its code on them. AFAIK DL and UX don't have any
39 AeroWesty : I read it the same way too. I'd be interested to hear more about it.
40 DTWAGENT : I hope you are not flying between July 10 -16, 2006. I just got a notice from IB stating their pilots are going on stike on these dates. The only thin
41 ANother : The issue is that the consumer today has three options - multilateral interline through IATA, alliance interline and on-line. Again using the treadst
42 AeroWesty : If that's the case, then why is this limited to US-Europe and US-Australia, and not US-Asia, US-South America, US-Africa, etc.?
43 WorldTraveler : The whole IATA-DOT issue is probably another thread but I’ll go on record as saying that I don’t think it’s necessary for non-allied carriers to
44 Panamair : Well actually the 10:05 CDG-VLC is more than suitable for almost all of DL's TATL connections from ATL, JFK, and CVG. In fact, many of DL's intra-Eur
45 Aisak : These Flight Frm Departs To Arrives Typ Meal Freq Begins Until OperatedBy DL 118 JFK 7:05pm CDG 9:00am 767 D MTWTFSS 01JUN06 03AUG06 DL 119 MAA 2:45a
46 Jumbojet : I read that to and fortunately my flights aren't until October The alliance in question is the Air France flights, however as another user pointed ou
47 Jouy31 : Unless I am mistaken, when connecting to a domestic flight in an EU country (or to any destination in another EU country, for that matter), you do no
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